public static IncidentInfo CreateMapping(int EMailMessageId)
{
// Load Message Info
EMailMessageInfo mi = EMailMessageInfo.Load(EMailMessageId);
// Load Emal Box
EMailRouterPop3Box emailBox = EMailRouterPop3Box.Load(mi.EMailRouterPop3BoxId);
// Load Mapping Handler By EMail Box
IEMailIncidentMapping mappingHandler = EMailIncidentMappingHandler.LoadHandler(emailBox.Settings.SelectedHandlerId);
// Mapping
return(mappingHandler.Create(emailBox, EMailMessage.GetPop3Message(EMailMessageId)));
}
public static void OpenEml(int IncidentId, int EMailMessageId, Stream outputStream)
{
Pop3Message message = EMailMessage.GetPop3Message(EMailMessageId);
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterPop3Box emailBox = EMailRouterPop3Box.ListInternal();
string SenderName = EMailMessage.GetSenderName(message);
string FromEmail = SenderName == string.Empty?emailBox.EMailAddress:
string.Format("\"{0}\" <{1}>",
SenderName,
emailBox.EMailAddress);
OutputMessageCreator output = new OutputMessageCreator(message, IncidentId, emailBox.EMailAddress, FromEmail);
output.AddRecipient(Security.CurrentUser.UserID);
string Subject = (message.Subject == null?string.Empty:message.Subject);
if (Subject == string.Empty)
{
// OZ: Maybe: Set Default Inicdent Title if subject is empty
//Subject = Incident.GetIncidentTitle(IncidentId);
}
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
output.Subject = string.Format("[{0}] {1}", TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId), Subject);
}
OutputMessage outputMsg = (OutputMessage)output.Create()[0];
outputStream.Write(outputMsg.Data, 0, outputMsg.Data.Length);
outputStream.Flush();
}
public static ArrayList Send(int IncidentId, int EMailMessageId)
{
EMailMessageRow row = new EMailMessageRow(EMailMessageId);
return(Send(IncidentId, EMailRouterPop3Box.Load(row.EMailRouterPop3BoxId), EMailMessage.GetPop3Message(row.EmlMessage)));
}
/// <summary>
/// Adds to incident message.
/// </summary>
/// <param name="IsInternal">if set to <c>true</c> [is internal].</param>
/// <param name="IncidentId">The incident id.</param>
/// <param name="EMailMessageId">The E mail message id.</param>
/// <returns></returns>
public static int AddToIncidentMessage(bool IsInternal, int IncidentId, int EMailMessageId)
{
Pop3Message message = EMailMessage.GetPop3Message(EMailMessageId);
return(AddToIncidentMessage(IsInternal, IncidentId, EMailMessageId, message));
}
/// <summary>
/// Copies to incident.
/// </summary>
/// <param name="emailMessageId">The email message id.</param>
/// <param name="incidentId">The incident id.</param>
public static void CopyToIncident(int emailMessageId, int incidentId)
{
using (DbTransaction tran = DbTransaction.Begin())
{
// Remove from pending
PendingEMailMessageRow.DeleteByEMailMessageId(emailMessageId);
// Load Pop3 Message
EMailMessageInfo msgInfo = EMailMessageInfo.Load(emailMessageId);
EMailRouterPop3Box emailBox = EMailRouterPop3Box.Load(msgInfo.EMailRouterPop3BoxId);
Pop3Message msg = EMailMessage.GetPop3Message(emailMessageId);
// Add User to White Lits
string SenderEmail = EMailMessage.GetSenderEmail(msg);
//if(!WhiteListItem.Contains(SenderEmail))
if (PortalConfig.UseAntiSpamFilter && PortalConfig.AutoFillWhiteList)
{
WhiteListItem.Create(SenderEmail);
}
int creatorId, issueBoxId;
using (IDataReader reader = Incident.GetIncident(incidentId))
{
reader.Read();
creatorId = (int)reader["CreatorId"];
issueBoxId = (int)reader["IncidentBoxId"];
}
int stateId, managerId, responsibleId;
bool isResposibleGroup;
ArrayList users = new ArrayList();
Issue2.GetIssueBoxSettings(issueBoxId, out stateId, out managerId, out responsibleId, out isResposibleGroup, users);
UserLight prevUser = LogOnCreator(creatorId, msg);
int ThreadNodeId = AddToIncidentMessage(emailBox.IsInternal, incidentId, emailMessageId, msg);
if (ProcessXIbnHeaders(incidentId, ThreadNodeId, msg))
{
ArrayList excludeUsers = EMailRouterOutputMessage.Send(incidentId, emailBox, msg);
// O.R. [2008-09-09]: Exclude inactive users
if (responsibleId > 0 && User.GetUserActivity(responsibleId) != User.UserActivity.Active)
{
responsibleId = -1;
}
ArrayList activeUsers = new ArrayList();
foreach (int userId in users)
{
if (User.GetUserActivity(userId) == User.UserActivity.Active)
{
activeUsers.Add(userId);
}
}
//
Issue2.SendAlertsForNewIssue(incidentId, managerId, responsibleId, activeUsers, excludeUsers);
}
tran.Commit();
}
}
/// <summary>
/// Approves the pending.
/// </summary>
/// <param name="EMailMessageId">The E mail message id.</param>
public static void ApprovePending(int EMailMessageId)
{
// Stop Double Approve
if (!PendingEMailMessageRow.Contains(EMailMessageId))
{
return;
}
using (DbTransaction tran = DbTransaction.Begin())
{
// Remove from pending
PendingEMailMessageRow.DeleteByEMailMessageId(EMailMessageId);
// Load Pop3 Message
EMailMessageInfo msgInfo = EMailMessageInfo.Load(EMailMessageId);
EMailRouterPop3Box emailBox = EMailRouterPop3Box.Load(msgInfo.EMailRouterPop3BoxId);
Pop3Message msg = EMailMessage.GetPop3Message(EMailMessageId);
// Add User to White Lits
string SenderEmail = EMailMessage.GetSenderEmail(msg);
//if(!WhiteListItem.Contains(SenderEmail))
if (PortalConfig.UseAntiSpamFilter && PortalConfig.AutoFillWhiteList)
{
WhiteListItem.Create(SenderEmail);
}
string TicketUID = TicketUidUtil.LoadFromString(msg.Subject == null ? string.Empty : msg.Subject);
if (TicketUID == string.Empty)
{
int IncidentId = CreateNewIncident(EMailMessageId, emailBox, msg);
// Automaticaly by Incident.CreateFromEmail
//EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
}
else
{
// Assign By Ticket
int IncidentId = FindIncidentByTicket(TicketUID);
if (IncidentId != -1)
{
int creatorId, issueBoxId;
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
reader.Read();
creatorId = (int)reader["CreatorId"];
issueBoxId = (int)reader["IncidentBoxId"];
}
int stateId, managerId, responsibleId;
bool isResposibleGroup;
ArrayList users = new ArrayList();
Issue2.GetIssueBoxSettings(issueBoxId, out stateId, out managerId, out responsibleId, out isResposibleGroup, users);
UserLight prevUser = LogOnCreator(creatorId, msg);
int ThreadNodeId = AddToIncidentMessage(emailBox.IsInternal, IncidentId, EMailMessageId, msg);
if (ProcessXIbnHeaders(IncidentId, ThreadNodeId, msg))
{
ArrayList excludeUsers = EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
// O.R. [2008-09-09]: Exclude inactive users
if (responsibleId > 0 && User.GetUserActivity(responsibleId) != User.UserActivity.Active)
{
responsibleId = -1;
}
ArrayList activeUsers = new ArrayList();
foreach (int userId in users)
{
if (User.GetUserActivity(userId) == User.UserActivity.Active)
{
activeUsers.Add(userId);
}
}
//
Issue2.SendAlertsForNewIssue(IncidentId, managerId, responsibleId, activeUsers, excludeUsers);
}
}
else
{
IncidentId = CreateNewIncident(EMailMessageId, emailBox, msg);
// Automaticaly by Incident.CreateFromEmail
//EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
}
}
tran.Commit();
}
}
public static void Open(int IncidentId, int EMailMessageId, Stream outputStream)
{
System.Reflection.Assembly asm = typeof(MsgMessage).Assembly;
Pop3Message message = EMailMessage.GetPop3Message(EMailMessageId);
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterPop3Box box = EMailRouterPop3Box.ListInternal();
string receiver = Security.CurrentUser.Email; //EMailMessage.GetSenderEmail(message);
string sender = box.EMailAddress;
using (Stream stream = asm.GetManifestResourceStream("Mediachase.IBN.Business.Resources.template.msg"))
{
using (MemoryStream memStream = new MemoryStream())
{
using (MsgHelper helper = new MsgHelper(stream))
{
helper.SetSenderEmail(sender);
//string SenderName = EMailMessage.GetSenderName(message);
//helper.SetSenderName(SenderName==string.Empty?sender:SenderName);
helper.SetSenderName(sender);
string IncidentTitle = Incident.GetIncidentTitle(IncidentId);
string IncidentTicket = TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId);
string Subject = (message.Subject == null?string.Empty:message.Subject);
if (Subject == string.Empty)
{
// OZ: Maybe: Set Default Inicdent Title if subject is empty
//Subject = Incident.GetIncidentTitle(IncidentId);
}
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
Subject = string.Format("[{0}] {1}", TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId), Subject);
}
helper.SetReceiverName(Security.CurrentUser.DisplayName);
helper.SetDisplayTo(receiver);
helper.SetReceiverEmail(receiver);
helper.SetCreationTimes(DateTime.UtcNow);
helper.SetSubject(Subject);
helper.SetBody(message.BodyText);
if (message.BodyHtml == null || message.BodyHtml.Trim() == String.Empty)
{
helper.SetHtmlBody(message.BodyText);
}
else
{
helper.SetHtmlBody(message.BodyHtml);
}
helper.Commit();
helper.createMSG(memStream);
memStream.Flush();
memStream.Seek(0, SeekOrigin.Begin);
const int bufLen = 1024;
byte[] buffer = new byte[bufLen];
int bytesRead;
while ((bytesRead = memStream.Read(buffer, 0, bufLen)) > 0)
{
outputStream.Write(buffer, 0, bytesRead);
}
outputStream.Flush();
}
}
}
}
