public void InsertConversation(Guid ticketId, string message,
string attachment, Guid userId, bool staff, string userEmailId)
{
TicketAndTicketConversationRow ticketAndTicketConversationRow = new TicketAndTicketConversationRow();
ticketAndTicketConversationRow.PartitionKey = userEmailId;
ticketAndTicketConversationRow.FID = Guid.NewGuid();
ticketAndTicketConversationRow.Kind = Kind.TicketConversation.ToString();
ticketAndTicketConversationRow.TicketId = ticketId;
ticketAndTicketConversationRow.Message = message;
ticketAndTicketConversationRow.Attachment = attachment;
ticketAndTicketConversationRow.UserId = userId;
ticketAndTicketConversationRow.Staff = staff.ToString();
ticketAndTicketConversationRow.UserEmail = userEmailId;
ticketAndTicketConversationRow.LastUpdate = DateTime.Now;
ticketAndTicketConversationRow.InsertDate = DateTime.Now;
TableDataStore tableDataStore = new TableDataStore();
tableDataStore.Insert(ticketAndTicketConversationRow);
//connection.ExecuteSQL(cmdText);
}
public DataTable GetUserTicket(string userEmailId, Guid ticketID)
{
var tableDataStore = new TableDataStore();
var amsEventTrackingEntity =
tableDataStore.Read <TicketAndTicketConversationRow>(
x => x.PartitionKey == userEmailId && x.RowKey == ticketID.ToString())
.FirstOrDefault();
return(ModelExtensions.GetDataTableFromObjects(new [] { amsEventTrackingEntity }));
}
public DataTable GetUserAllTickets(string userEmailId)
{
string query = "select * from Ticket where UserEmail = '" + userEmailId + "' Order by LastUpdate desc";
var tableDataStore = new TableDataStore();
var amsEventTrackingEntity =
tableDataStore.Read <TicketAndTicketConversationRow>(
x => x.PartitionKey == userEmailId)
.FirstOrDefault();
return(ModelExtensions.GetDataTableFromObjects(new[] { amsEventTrackingEntity }));
return(null);
}
public DataTable GetConversion(string userEmailId, Guid ticketId)
{
string query = "select * from TicketConversation where ticketId = '" + ticketId.ToString() + "' Order by insertDate";
// connection.Select(query);
// return new DataTable();
var tableDataStore = new TableDataStore();
var amsEventTrackingEntity =
tableDataStore.Read <TicketAndTicketConversationRow>(
x => x.PartitionKey == userEmailId && x.TicketId == ticketId && x.Kind == Kind.TicketConversation.ToString())
.FirstOrDefault();
return(ModelExtensions.GetDataTableFromObjects(new [] { amsEventTrackingEntity }));
}
public void InsertTicket(Guid ticketId, string status,
string priority, string subject, string type, string userEmailId, string domain, string contactNumber, string department, string lastReplier, string userName)
{
TicketAndTicketConversationRow ticketAndTicketConversationRow = new TicketAndTicketConversationRow();
ticketAndTicketConversationRow.PartitionKey = userEmailId;
ticketAndTicketConversationRow.RowKey = ticketId.ToString();
ticketAndTicketConversationRow.Kind = Kind.Ticket.ToString();
ticketAndTicketConversationRow.TicketNumber = DateTime.Now.GetHashCode();
// ticketAndTicketConversationRow.TicketId = ticketId;
ticketAndTicketConversationRow.Status = status;
ticketAndTicketConversationRow.Priority = priority;
ticketAndTicketConversationRow.Subject = subject;
ticketAndTicketConversationRow.Type = type;
ticketAndTicketConversationRow.UserEmail = userEmailId;
ticketAndTicketConversationRow.Domain = domain;
ticketAndTicketConversationRow.ContactNumber = contactNumber;
ticketAndTicketConversationRow.Department = department;
ticketAndTicketConversationRow.LastReplier = lastReplier;
ticketAndTicketConversationRow.UserName = userName;
ticketAndTicketConversationRow.LastUpdate = DateTime.Now;
ticketAndTicketConversationRow.InsertDate = DateTime.Now;
TableDataStore tableDataStore = new TableDataStore();
tableDataStore.Insert(ticketAndTicketConversationRow);
}
