public string addticketsAssignment(SqlConnection conn, SqlTransaction trans, Ticket ticket)
{
ConnectionDao connectiondao = new ConnectionDao();
string strreturn = IdProConstants.SUCCESS;
SqlCommand cmd = null;
SqlDataReader rs = null;
// int TICKETNOTEID = 0;
string query = "INSERT INTO TicketAssignment([ticketid],[assignby],[assignto],[assigndate])VALUES (@ticketid,@assignby,@assignto,@assigndate)";
try
{
cmd = connectiondao.getSqlCommand(query, conn, trans);
SqlParameter parm1 = new SqlParameter();
parm1.ParameterName = "@ticketid";
parm1.Value = ticket.ticketid;
cmd.Parameters.Add(parm1);
SqlParameter parm2 = new SqlParameter();
parm2.ParameterName = "@assignby";
parm2.Value = HttpContext.Current.Session["username"];
cmd.Parameters.Add(parm2);
SqlParameter parm3 = new SqlParameter();
parm3.ParameterName = "@assignto";
parm3.Value = ticket.assignto;
cmd.Parameters.Add(parm3);
SqlParameter parm4 = new SqlParameter();
parm4.ParameterName = "@assigndate";
parm4.Value = ticket.assigndate;
cmd.Parameters.Add(parm4);
rs = cmd.ExecuteReader();
if (rs.Read())
{
// TICKETAssignment = Int32.Parse(rs["Assignid"].ToString());
}
}
catch (Exception exception)
{
System.Diagnostics.Trace.WriteLine("[TicketDao:addticketsTypedetail] Exception " + exception.StackTrace);
}
finally
{
connectiondao.closeDabaseEntities(cmd, rs);
}
return strreturn;
}
public string TicketAdd(Ticket ticket)
{
SqlConnection conn = null;
SqlTransaction trans = null;
string returnString = IdProConstants.SUCCESS;
TicketDao ticketdao = new TicketDao();
ConnectionDao ConnectionDao = new ConnectionDao();
try
{
conn = ConnectionDao.getConnection();
trans = conn.BeginTransaction();
//ticket.tickettypeid = ticketdao.addticketsTypedetail(conn, trans, ticket);
//if (!ticket.tickettypeid.Equals(0))
//{
ticket.ticketid = ticketdao.addticketsdetail(conn, trans, ticket);
if (!ticket.ticketid.Equals(0))
{
ticket.noteid = ticketdao.addticketsNotedetail(conn, trans, ticket);
if (!ticket.noteid.Equals(0))
{
returnString = ticketdao.addticketsAssignment(conn, trans, ticket);
}
else
{
trans.Commit();
}
}
else
{
trans.Rollback();
}
trans.Commit();
}
//else
//{
// trans.Rollback();
//}
//}
catch (Exception exception)
{
trans.Rollback();
System.Diagnostics.Trace.WriteLine("[EmployeeServices:addEmployee] Exception " + exception.StackTrace);
}
finally
{
ConnectionDao.closeConnection(conn);
}
return returnString;
}
public int addticketsdetail(SqlConnection conn, SqlTransaction trans, Ticket ticket)
{
ConnectionDao connectiondao = new ConnectionDao();
// string strreturn = IdProConstants.SUCCESS;
SqlCommand cmd = null;
SqlDataReader rs = null;
int TICKETID = 0;
string query = "INSERT INTO Ticket([accountid],[tickettype],[assignto],[Assignby],[opendate],[closedate],[status],[priority],[assigndate])VALUES (@accountid,@tickettype,@assignto,@Assignby,@opendate,@closedate,@status,@priority,@assigndate);SELECT ticketid=scope_identity();";
try
{
cmd = connectiondao.getSqlCommand(query, conn, trans);
SqlParameter parm1 = new SqlParameter();
parm1.ParameterName = "@accountid";
parm1.Value = HttpContext.Current.Session["AccountID"];
cmd.Parameters.Add(parm1);
SqlParameter parm2 = new SqlParameter();
parm2.ParameterName = "@tickettype";
parm2.Value = ticket.tickettypestring ;
cmd.Parameters.Add(parm2);
SqlParameter parm3 = new SqlParameter();
parm3.ParameterName = "@assignto";
parm3.Value = ticket.assignto;
cmd.Parameters.Add(parm3);
SqlParameter parm4 = new SqlParameter();
parm4.ParameterName = "@Assignby";
parm4.Value = HttpContext.Current.Session["username"];
cmd.Parameters.Add(parm4);
SqlParameter parm5 = new SqlParameter();
parm5.ParameterName = "@opendate";
parm5.Value = ticket.assigndate;
cmd.Parameters.Add(parm5);
SqlParameter parm6 = new SqlParameter();
parm6.ParameterName = "@closedate";
parm6.Value = "";
cmd.Parameters.Add(parm6);
SqlParameter parm7 = new SqlParameter();
parm7.ParameterName = "@status";
parm7.Value = "Open";
cmd.Parameters.Add(parm7);
SqlParameter parm8 = new SqlParameter();
parm8.ParameterName = "@priority";
parm8.Value = ticket.priorty;
cmd.Parameters.Add(parm8);
SqlParameter parm9 = new SqlParameter();
parm9.ParameterName = "@assigndate";
parm9.Value = ticket.assigndate;
cmd.Parameters.Add(parm9);
rs = cmd.ExecuteReader();
if (rs.Read())
{
TICKETID = Int32.Parse(rs["ticketid"].ToString());
}
}
catch (Exception exception)
{
System.Diagnostics.Trace.WriteLine("[TicketDao:addticketsdetail] Exception " + exception.StackTrace);
}
finally
{
connectiondao.closeDabaseEntities(cmd, rs);
}
return TICKETID;
}
public Ticket getticketid(string ticketid)
{
ConnectionDao connectionDao = new ConnectionDao();
Ticket ticket = new Ticket();
SqlCommand cmd = null;
SqlConnection conn = null;
SqlDataReader rs = null;
HttpContext.Current.Session["accountid"] = "1006";
string query = "select * from Ticket where accountid='" + HttpContext.Current.Session["accountid"] + "'";
try
{
conn = connectionDao.getConnection();
cmd = connectionDao.getSqlCommandWithoutTransaction(query, conn);
rs = cmd.ExecuteReader();
if (rs.Read())
{
ticket.ticketgetid = (rs["ticketid"].ToString().Trim());
strid = Convert.ToString(ticket.ticketgetid);
}
else
{
ticket = null;
}
}
catch (Exception exception)
{
System.Diagnostics.Trace.WriteLine("[TicketDao:getticketid] Exception " + exception.StackTrace);
ticket = null;
}
finally
{
connectionDao.closeConnection(conn);
connectionDao.closeDabaseEntities(cmd, rs);
}
return ticket;
}
public int addticketsTypedetail(SqlConnection conn, SqlTransaction trans, Ticket ticket)
{
ConnectionDao connectiondao = new ConnectionDao();
// string strreturn = IdProConstants.SUCCESS;
SqlCommand cmd = null;
SqlDataReader rs = null;
int TICKETNOTEID = 0;
string query = "INSERT INTO TicketType([Tickettype],[Priority],[assignment])VALUES (@Tickettype,@Priority,@assignment);SELECT TicketType_id=scope_identity();";
try
{
cmd = connectiondao.getSqlCommand(query, conn, trans);
SqlParameter parm1 = new SqlParameter();
parm1.ParameterName = "@Tickettype";
parm1.Value = ticket.tickettypestring;
cmd.Parameters.Add(parm1);
SqlParameter parm2 = new SqlParameter();
parm2.ParameterName = "@Priority";
parm2.Value = ticket.priorty;
cmd.Parameters.Add(parm2);
SqlParameter parm3 = new SqlParameter();
parm3.ParameterName = "@assignment";
parm3.Value = ticket.assignto;
cmd.Parameters.Add(parm3);
rs = cmd.ExecuteReader();
if (rs.Read())
{
TICKETNOTEID = Int32.Parse(rs["TicketType_id"].ToString());
}
}
catch (Exception exception)
{
System.Diagnostics.Trace.WriteLine("[TicketDao:addticketsTypedetail] Exception " + exception.StackTrace);
}
finally
{
connectiondao.closeDabaseEntities(cmd, rs);
}
return TICKETNOTEID;
}
public int addticketsNotedetail(SqlConnection conn, SqlTransaction trans, Ticket ticket)
{
ConnectionDao connectiondao = new ConnectionDao();
SqlCommand cmd = null;
SqlDataReader rs = null;
int TICKETNOTEID = 0;
string query = "INSERT INTO TicketNote([ticketid],[notedate],[note])VALUES (@ticketid,@notedate,@note);SELECT Noteid=scope_identity();";
// string query = "INSERT INTO TicketNote([ticketid],[note])VALUES (@ticketid,@note);SELECT Noteid=scope_identity();";
try
{
cmd = connectiondao.getSqlCommand(query, conn, trans);
SqlParameter parm1 = new SqlParameter();
parm1.ParameterName = "@ticketid";
parm1.Value = ticket.ticketid;
cmd.Parameters.Add(parm1);
SqlParameter parm2 = new SqlParameter();
parm2.ParameterName = "@notedate";
parm2.Value = ticket.assigndate;
cmd.Parameters.Add(parm2);
SqlParameter parm3 = new SqlParameter();
parm3.ParameterName = "@note";
parm3.Value = ticket.note;
cmd.Parameters.Add(parm3);
rs = cmd.ExecuteReader();
if (rs.Read())
{
TICKETNOTEID = Int32.Parse(rs["Noteid"].ToString());
}
}
catch (Exception exception)
{
System.Diagnostics.Trace.WriteLine("[TicketDao:addticketsNotedetail] Exception " + exception.StackTrace);
}
finally
{
connectiondao.closeDabaseEntities(cmd, rs);
}
return TICKETNOTEID;
}
