public void FindOpenTicketsByName(string customerName)
{
CustTicketForm form = new CustTicketForm();
List <CustTicket> tickets = new List <CustTicket>();
using (var db = new EticketContext())
{
tickets = db.CustTickets.Where(x => x.CustomerName == customerName && x.Closed == false).ToList();
}
if (tickets == null)
{
Console.WriteLine("No tickets found with these criteria.");
}
else
{
foreach (var item in tickets)
{
form.CustTicketFormFilled(item);
}
}
}
public void SearchAllTicketsByEmail(string customerEmail)
{
CustTicketForm form = new CustTicketForm();
List <CustTicket> tickets = new List <CustTicket>();
using (var db = new EticketContext())
{
tickets = db.CustTickets.Where(x => x.CustomerEmail == customerEmail).ToList();
}
if (tickets == null)
{
Console.WriteLine("No tickets found with these criteria.");
}
else
{
foreach (var item in tickets)
{
form.CustTicketFormFilled(item);
}
}
}
public void ListAllTickets()
{
CustTicketForm form = new CustTicketForm();
List <CustTicket> tickets = new List <CustTicket>();
using (var db = new EticketContext())
{
tickets = db.CustTickets.ToList();
}
if (tickets == null)
{
Console.WriteLine("No tickets found in database.");
}
else
{
foreach (var item in tickets)
{
form.CustTicketFormFilled(item);
}
}
}
public TechSupportUserMenu(TechSupportUser user)
{
bool logout = false;
do
{
Console.Clear();
HidePassword.Logo();
Console.Write("Select a function: \n 1. Get new Customer Ticket \n 2. Search for a Customer Ticket \n 3. Update Customer Ticket \n 4. See all your tickets \n 5. Logout \n");
string selection = Console.ReadLine();
switch (selection)
{
case "1":
Console.Clear();
CustTicketManager getTicket = new CustTicketManager();
CustTicketForm form = new CustTicketForm();
CustTicket ticket = new CustTicket();
using (var db = new EticketContext())
{
ticket = db.CustTickets.FirstOrDefault(x => x.TechSupport == null && x.Closed == false);
}
CustTicket updatedTicket = form.CustTicketFormUpdate(ticket);
using (var db = new EticketContext())
{
ticket = db.CustTickets.SingleOrDefault(s => s.TicketID == ticket.TicketID);
ticket.CustomerName = updatedTicket.CustomerName;
ticket.CustomerEmail = updatedTicket.CustomerEmail;
ticket.CustomerPhone = updatedTicket.CustomerPhone;
ticket.Description = updatedTicket.Description;
ticket.TechSupport = user.Username;
db.SaveChanges();
}
break;
case "2":
Console.Clear();
Console.Write("Select a function: \n 1. Search all Tickets \n 2. Search only Open Tickets \n 3.Go Back \n");
string selection1 = Console.ReadLine();
switch (selection1)
{
case "1":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection2 = Console.ReadLine();
CustTicketForm resultForm = new CustTicketForm();
List <CustTicket> resultTickets = new List <CustTicket>();
CustTicketManager resultManager = new CustTicketManager();
switch (selection1)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager.SearchAllTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager.SearchAllTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection3 = Console.ReadLine();
CustTicketForm resultForm2 = new CustTicketForm();
List <CustTicket> resultTickets2 = new List <CustTicket>();
CustTicketManager resultManager2 = new CustTicketManager();
switch (selection1)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager2.FindOpenTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager2.FindOpenTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to update: ");
if (int.TryParse(Console.ReadLine(), out int ticketID))
{
CustTicketManager updateManager = new CustTicketManager();
updateManager.UpdateTicket(ticketID);
}
else
{
Console.Write("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "4":
CustTicketForm form1 = new CustTicketForm();
List <CustTicket> myTickets = new List <CustTicket>();
using (var db = new EticketContext())
{
myTickets = db.CustTickets.Where(x => x.TechSupport == user.Username && x.Closed == false).ToList();
}
foreach (var item in myTickets)
{
form1.CustTicketFormFilled(item);
}
Console.ReadKey();
break;
case "5":
logout = true;
break;
default:
InvalidSelection();
break;
}
} while (!logout);
}
public CSAgentMenu(CSAgent agent)
{
bool logout = false;
do
{
Console.Clear();
HidePassword.Logo();
Console.Write("Select a function: \n 1. Submit new Customer Ticket \n 2. Search Customer Tickets \n 3. Update Customer Ticket \n 4. Get all your tickets \n 5. Logout \n");
string selection = Console.ReadLine();
switch (selection)
{
case "1":
Console.Clear();
CustTicketManager Submit = new CustTicketManager();
Submit.SubmitNewTicket(agent.Username);
break;
case "2":
Console.Clear();
Console.Write("Select a function: \n 1. Search all Tickets \n 2. Search only Open Tickets \n 3.Go Back \n");
string selection1 = Console.ReadLine();
switch (selection1)
{
case "1":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection2 = Console.ReadLine();
CustTicketForm resultForm = new CustTicketForm();
List <CustTicket> resultTickets = new List <CustTicket>();
CustTicketManager resultManager = new CustTicketManager();
switch (selection1)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager.SearchAllTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager.SearchAllTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection3 = Console.ReadLine();
CustTicketForm resultForm2 = new CustTicketForm();
List <CustTicket> resultTickets2 = new List <CustTicket>();
CustTicketManager resultManager2 = new CustTicketManager();
switch (selection3)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager2.FindOpenTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager2.FindOpenTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to update: ");
if (int.TryParse(Console.ReadLine(), out int ticketID))
{
CustTicketManager updateManager = new CustTicketManager();
updateManager.UpdateTicket(ticketID);
}
else
{
Console.Write("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "4":
CustTicketForm form1 = new CustTicketForm();
List <CustTicket> myTickets = new List <CustTicket>();
using (var db = new EticketContext())
{
myTickets = db.CustTickets.Where(x => x.CSAgent == agent.Username && x.Closed == false).ToList();
}
foreach (var item in myTickets)
{
form1.CustTicketFormFilled(item);
}
Console.ReadKey();
break;
case "5":
logout = true;
break;
default:
Console.WriteLine("You have made an invalid choice. Press any key to continue.");
Console.ReadKey();
break;
}
}while (!logout);
}