public void DeleteTicket(int ticketID)
{
CustTicket ticket = new CustTicket();
using (var db = new EticketContext())
{
ticket = db.CustTickets.FirstOrDefault(x => x.TicketID == ticketID && x.Closed == true);
if (ticket == null)
{
Console.WriteLine("Ticket not found under the specified criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.Write($"Are you sure you want to delete Customer Ticket with ID- {ticket.TicketID}? (Y/N) ");
string selection = Console.ReadLine();
if (selection == "Y" || selection == "y")
{
db.CustTickets.Remove(ticket);
db.SaveChanges();
ticket = db.CustTickets.SingleOrDefault(s => s.TicketID == ticketID);
if (ticket == null)
{
Console.WriteLine("Ticket deleted.");
}
else
{
Console.WriteLine("Ticket couldn't be deleted.");
}
}
}
}
}
public void assignUsersToTicket(int ticketID)
{
CustTicketForm form = new CustTicketForm();
CustTicket ticket = new CustTicket();
using (var db = new EticketContext())
{
ticket = db.CustTickets.FirstOrDefault(x => x.TicketID == ticketID);
}
if (ticket == null)
{
Console.WriteLine("Ticket couldn't be found. Press any key to return.");
Console.ReadKey();
}
else
{
CustTicket updatedTicket = form.CustTicketFormAssignUsers(ticket);
using (var db = new EticketContext())
{
ticket = db.CustTickets.SingleOrDefault(s => s.TicketID == ticket.TicketID);
ticket.CSAgent = updatedTicket.CSAgent;
ticket.TechSupport = updatedTicket.TechSupport;
ticket.Closed = updatedTicket.Closed;
db.SaveChanges();
}
string updatedTicketToText = ($" Date: {updatedTicket.Date} - CustomerName: {updatedTicket.CustomerName} - Customer Email: {updatedTicket.CustomerEmail} - Customer Phone: {updatedTicket.CustomerPhone} - Description: {updatedTicket.Description} - TicketID: {updatedTicket.TicketID} \n");
File.AppendAllText("CustTicketArchive.txt", updatedTicketToText);
}
}
//CRUD for Customer Tickets
#region
public void SubmitNewTicket(string username)
{
CustTicketForm form = new CustTicketForm();
CustTicket newTicket = new CustTicket();
newTicket = form.CustTicketFormEmpty(username);
using (var db = new EticketContext())
{
db.CustTickets.Add(newTicket);
db.SaveChanges();
}
string newTicketToText = ($" Date: {newTicket.Date} - CustomerName: {newTicket.CustomerName} - Customer Email: {newTicket.CustomerEmail} - Customer Phone: {newTicket.CustomerPhone} - Description: {newTicket.Description} - TicketID: {newTicket.TicketID}\n");
File.AppendAllText("CustTicketArchive.txt", newTicketToText);
}
public void CustTicketFormFilled(CustTicket ticket)
{
string status = ticket.Closed ? "Closed" : "Active";
Console.Write(" Customer Name: ");
ColourInput(ticket.CustomerName);
Console.Write("\n Customer Email: ");
ColourInput(ticket.CustomerEmail);
Console.Write("\n Customer Phone:");
ColourInput(ticket.CustomerPhone);
Console.WriteLine("\n Description: ");
ColourInput(ticket.Description);
Console.Write("\n Submission Date: ");
ColourInput($"{ticket.Date}");
Console.Write("\n Ticket Status: ");
ColourInput(status);
Console.Write("\n Receiver: ");
ColourInput(ticket.CSAgent);
Console.Write("\n Handler: ");
ColourInput(ticket.TechSupport);
Console.Write("\n TicketID: ");
ColourInput($"{ticket.TicketID} \n");
}
public CustTicket CustTicketFormAssignUsers(CustTicket ticket)
{
Console.Clear();
CustTicketFormFilled(ticket);
if (ticket.Closed == true)
{
Console.Write("Ticket is closed, do you want to reopen case? (Y/N)");
string submit = Console.ReadLine();
if (submit != "N" || submit != "n")
{
ticket.Closed = false;
}
}
Console.Write("\n Assign new Receiver Username (press enter if you don't want to assign a new receiver): ");
string csagent = Console.ReadLine();
bool csagentExists;
if (csagent == "")
{
csagent = ticket.CSAgent;
csagentExists = true;
}
else
{
using (var db = new EticketContext())
{
if (db.CSAgents.Any(x => x.Username == csagent))
{
csagentExists = true;
}
else
{
csagentExists = false;
}
}
}
if (csagentExists && csagent != ticket.CSAgent)
{
Console.Write($"\n Do you want to change the receiver from ");
ColourInput(ticket.CSAgent);
Console.Write("to ");
ColourInput(csagent);
Console.Write(" ? (Y/N) \n");
string submit = Console.ReadLine();
if (submit != "N" || submit != "n")
{
ticket.CSAgent = csagent;
}
}
else if (!csagentExists)
{
Console.WriteLine("The username you provided does not exist in the Customer Service Agents database. Press any key to continue");
Console.ReadKey();
}
Console.Write($" Assign new Handler Username (press enter if you don't want to assign a new handler): ");
string techsupport = Console.ReadLine();
bool techsupportExists = false;
if (techsupport == "")
{
techsupport = ticket.TechSupport;
techsupportExists = true;
}
else
{
using (var db = new EticketContext())
{
if (db.TechSupportUsers.Any(x => x.Username == techsupport))
{
techsupportExists = true;
}
else
{
techsupportExists = false;
}
}
}
if (techsupportExists && techsupport != ticket.TechSupport)
{
Console.Write($"\n Do you want to change the handler from ");
ColourInput(ticket.TechSupport);
Console.Write("to ");
ColourInput(techsupport);
Console.Write(" ? (Y/N) \n");
string submit = Console.ReadLine();
if (submit != "N" || submit != "n")
{
ticket.TechSupport = techsupport;
}
}
else if (!techsupportExists)
{
Console.WriteLine("The username you provided does not exist in the Technical Support Users database. Press any key to continue");
Console.ReadKey();
}
return(ticket);
}
public CustTicket CustTicketFormEmpty(string username)
{
CustTicket Ticket = new CustTicket();
Console.Clear();
Console.Write(" Customer Name: ");
string name = Console.ReadLine();
Console.Clear();
Console.Write($" Customer Name: ");
ColourInput(name);
Console.Write("\n Customer Email: ");
string email = Console.ReadLine();
Console.Clear();
Console.Write($" Customer Name: ");
ColourInput(name);
Console.Write("\n Customer Email: ");
ColourInput(email);
Console.Write("\n Customer Phone: ");
string phone = Console.ReadLine();
Console.Clear();
Console.Write($" Customer Name: ");
ColourInput(name);
Console.Write("\n Customer Email: ");
ColourInput(email);
Console.Write("\n Customer Phone: ");
ColourInput(phone);
Console.WriteLine("\n Description: ");
string description = Console.ReadLine();
Console.Clear();
Console.Write($" Customer Name: ");
ColourInput(name);
Console.Write("\n Customer Email: ");
ColourInput(email);
Console.Write("\n Customer Phone: ");
ColourInput(phone);
Console.WriteLine("\n Description: ");
ColourInput(description);
Console.WriteLine("\nSubmit ticket? (Y/N) ");
string selection = Console.ReadLine();
if (selection != "N" && selection != "n")
{
Ticket.CustomerName = name;
Ticket.CustomerEmail = email;
Ticket.CustomerPhone = phone;
Ticket.Description = description;
Ticket.Date = DateTime.Now;
Ticket.Closed = false;
Ticket.CSAgent = username;
return(Ticket);
}
else
{
Ticket.CustomerName = name;
Ticket.CustomerEmail = email;
Ticket.CustomerPhone = phone;
Ticket.Description = ($" INVALID TICKET \n {description}");
Ticket.Date = DateTime.Now;
Ticket.Closed = true;
Ticket.CSAgent = username;
return(Ticket);
}
}
public CustTicket CustTicketFormUpdate(CustTicket ticket)
{
Console.Clear();
Console.Write(" Customer Name: ");
ColourInput(ticket.CustomerName);
string name = Console.ReadLine();
if (name == "")
{
name = ticket.CustomerName;
}
Console.Clear();
Console.Write(" Customer Name: ");
ColourInput(ticket.CustomerName);
Console.Write("\n Customer Email: ");
ColourInput(ticket.CustomerEmail);
string email = Console.ReadLine();
if (email == "")
{
email = ticket.CustomerEmail;
}
Console.Clear();
Console.Write(" Customer Name: ");
ColourInput(ticket.CustomerName);
Console.Write("\n Customer Email: ");
ColourInput(ticket.CustomerEmail);
Console.Write("\n Customer Phone:");
ColourInput(ticket.CustomerPhone);
string phone = Console.ReadLine();
if (phone == "")
{
phone = ticket.CustomerPhone;
}
Console.Clear();
Console.Write(" Customer Name: ");
ColourInput(ticket.CustomerName);
Console.Write("\n Customer Email: ");
ColourInput(ticket.CustomerEmail);
Console.Write("\n Customer Phone:");
ColourInput(ticket.CustomerPhone);
Console.WriteLine("\n Description: ");
ColourInput(ticket.Description);
Console.WriteLine("\n Added comments: ");
string description = Console.ReadLine();
string newDescription = ($"{ticket.Description} \n {DateTime.Now} -Added comments- \n {description}");
Console.Clear();
Console.Write(" Customer Name: ");
ColourInput(ticket.CustomerName);
Console.Write("\n Customer Email: ");
ColourInput(ticket.CustomerEmail);
Console.Write("\n Customer Phone:");
ColourInput(ticket.CustomerPhone);
Console.WriteLine("\n Description: ");
ColourInput(ticket.Description);
Console.WriteLine("\n Added comments: ");
ColourInput(description);
Console.WriteLine("\n Do you want to close this ticket? (Y/N)");
string closeTicket = Console.ReadLine();
bool close;
if (closeTicket == "y" || closeTicket == "Y")
{
close = true;
}
else
{
close = ticket.Closed;
}
Console.WriteLine("\n Submit updated ticket? (Y/N) ");
string selection = Console.ReadLine();
if (selection != "N" || selection != "n")
{
ticket.CustomerName = name;
ticket.CustomerEmail = email;
ticket.CustomerPhone = phone;
ticket.Description = newDescription;
ticket.Closed = close;
Console.WriteLine("Ticket Updated.");
Console.ReadKey();
return(ticket);
}
else
{
Console.WriteLine("Couldn't update ticket.");
Console.ReadKey();
return(ticket);
}
}
public TechSupportUserMenu(TechSupportUser user)
{
bool logout = false;
do
{
Console.Clear();
HidePassword.Logo();
Console.Write("Select a function: \n 1. Get new Customer Ticket \n 2. Search for a Customer Ticket \n 3. Update Customer Ticket \n 4. See all your tickets \n 5. Logout \n");
string selection = Console.ReadLine();
switch (selection)
{
case "1":
Console.Clear();
CustTicketManager getTicket = new CustTicketManager();
CustTicketForm form = new CustTicketForm();
CustTicket ticket = new CustTicket();
using (var db = new EticketContext())
{
ticket = db.CustTickets.FirstOrDefault(x => x.TechSupport == null && x.Closed == false);
}
CustTicket updatedTicket = form.CustTicketFormUpdate(ticket);
using (var db = new EticketContext())
{
ticket = db.CustTickets.SingleOrDefault(s => s.TicketID == ticket.TicketID);
ticket.CustomerName = updatedTicket.CustomerName;
ticket.CustomerEmail = updatedTicket.CustomerEmail;
ticket.CustomerPhone = updatedTicket.CustomerPhone;
ticket.Description = updatedTicket.Description;
ticket.TechSupport = user.Username;
db.SaveChanges();
}
break;
case "2":
Console.Clear();
Console.Write("Select a function: \n 1. Search all Tickets \n 2. Search only Open Tickets \n 3.Go Back \n");
string selection1 = Console.ReadLine();
switch (selection1)
{
case "1":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection2 = Console.ReadLine();
CustTicketForm resultForm = new CustTicketForm();
List <CustTicket> resultTickets = new List <CustTicket>();
CustTicketManager resultManager = new CustTicketManager();
switch (selection1)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager.SearchAllTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager.SearchAllTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection3 = Console.ReadLine();
CustTicketForm resultForm2 = new CustTicketForm();
List <CustTicket> resultTickets2 = new List <CustTicket>();
CustTicketManager resultManager2 = new CustTicketManager();
switch (selection1)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager2.FindOpenTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager2.FindOpenTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to update: ");
if (int.TryParse(Console.ReadLine(), out int ticketID))
{
CustTicketManager updateManager = new CustTicketManager();
updateManager.UpdateTicket(ticketID);
}
else
{
Console.Write("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "4":
CustTicketForm form1 = new CustTicketForm();
List <CustTicket> myTickets = new List <CustTicket>();
using (var db = new EticketContext())
{
myTickets = db.CustTickets.Where(x => x.TechSupport == user.Username && x.Closed == false).ToList();
}
foreach (var item in myTickets)
{
form1.CustTicketFormFilled(item);
}
Console.ReadKey();
break;
case "5":
logout = true;
break;
default:
InvalidSelection();
break;
}
} while (!logout);
}