protected override void OnSave()
{
if (this.IsNew)
{
if (this.Customer.IsEmptyInstance)
{
this.Customer = Contact.Parse(51);
}
if (this.Provider.IsEmptyInstance)
{
this.Provider = Contact.Parse(50);
}
this.ControlNo = HelpDeskData.GetNextControlNoForTicket(this.Provider);
}
HelpDeskData.WriteTicket(this);
}
static public FixedList <T> GetOpened <T>(string keywords) where T : HelpDeskTicket
{
return(HelpDeskData.GetOpenedTickets <T>(keywords));
}
static public FixedList <T> Search <T>(string keywords) where T : HelpDeskTicket
{
return(HelpDeskData.SearchTickets <T>(keywords));
}