public static string StatusText(string name, eAdvisorStatus reason)
{
DateTime when = DateTime.Now;
string text = "";
switch (reason)
{
case eAdvisorStatus.Active:
text = string.Format("{0} is typing a message", name);
break;
case eAdvisorStatus.Ready:
text = string.Format("{0} is counselling a user", name);
break;
case eAdvisorStatus.Hold:
text = string.Format("{0} is on hold", name);
break;
case eAdvisorStatus.Offline:
text = string.Format("{0} left the chat at {1}", name, when.ToShortTimeString());
break;
case eAdvisorStatus.Timeout:
text = string.Format("{0} left the chat at {1}, due to timeout", name, when.ToShortTimeString());
break;
}
return(text);
}
public void AdvisorLeave(Guid advisorID, eAdvisorStatus status)
{
if (advisors.ContainsKey(advisorID))
{
var advisor = advisors[advisorID];
var childId = advisor.Child;
var text = Advisor.StatusText(advisor.Name == advisorID.ToString() ? "Advisor" : advisor.Name, status);
if (childId.HasValue && children.ContainsKey(childId.Value))
{
AdvisorSay(advisorID, text, eMessageType.Leave);
children[childId.Value].Advisor = null;
}
advisors.Remove(advisorID);
}
if (advisors.Count == 0)
m_isQueueOpen = false;
}
public void AdvisorLeave(Guid advisorID, eAdvisorStatus status)
{
if (advisors.ContainsKey(advisorID))
{
var advisor = advisors[advisorID];
var childId = advisor.Child;
var text = Advisor.StatusText(advisor.Name == advisorID.ToString() ? "Advisor" : advisor.Name, status);
if (childId.HasValue && children.ContainsKey(childId.Value))
{
AdvisorSay(advisorID, text, eMessageType.Leave);
children[childId.Value].Advisor = null;
}
advisors.Remove(advisorID);
}
if (advisors.Count == 0)
{
m_isQueueOpen = false;
}
}
public static string StatusText(string name, eAdvisorStatus reason)
{
DateTime when = DateTime.Now;
string text = "";
switch(reason)
{
case eAdvisorStatus.Active:
text = string.Format("{0} is typing a message", name);
break;
case eAdvisorStatus.Ready:
text = string.Format("{0} is counselling a user", name);
break;
case eAdvisorStatus.Hold:
text = string.Format("{0} is on hold", name);
break;
case eAdvisorStatus.Offline:
text = string.Format("{0} left the chat at {1}", name, when.ToShortTimeString());
break;
case eAdvisorStatus.Timeout:
text = string.Format("{0} left the chat at {1}, due to timeout", name, when.ToShortTimeString());
break;
}
return text;
}
