protected void butUpdate_Click(object sender, EventArgs e)
{
c_helpdesk hd = new c_helpdesk();
hd.AddIssueHistory(Convert.ToInt32(hidIssueID.Value), txtDesc.Text, Convert.ToInt32(ddlSite.SelectedValue), Convert.ToInt32(ddlCompany.SelectedValue),
ddlAccountManager.SelectedValue, ddlCurrentOwner.SelectedValue, txtComments.Text, Convert.ToInt32(ddlStatus.SelectedValue), User.Identity.GetUserId(), ddlPriority.SelectedItem.Text);
//Get Account Manager's email
string account_manager = "";
if (ddlAccountManager.SelectedIndex > 0)
{
account_manager = ddlAccountManager.SelectedValue;
}
string account_manager_email = "";
if (account_manager != "")
{
account_manager_email = hd.GetEmailByUserID(account_manager);
}
//Send email to assigned user
//Only send an email to assigned user if the user has changed. We track this through Viewstate
string current_owner = ViewState["currentowner"].ToString();
if (ddlCurrentOwner.SelectedValue != current_owner)
{
string new_owner = ddlCurrentOwner.SelectedValue;
//get email by userid
string owner_email = hd.GetEmailByUserID(new_owner);
string status = ddlStatus.SelectedItem.Text;
if (owner_email != "")
{
//Send email
SendMailHelpdesk("", Convert.ToInt32(hidIssueID.Value), "issue", txtComments.Text, 0, owner_email, "Vantage Helpdesk", ddlCurrentOwner.SelectedItem.Text, status, account_manager_email);
}
}
else if (ddlStatus.SelectedItem.Text.ToUpper() == "COMPLETED")
{
//Get email of user who created the issue
string userid = ViewState["userid"].ToString();
string user_email = hd.GetEmailByUserID(userid);
//Send Completion Email
if (user_email != "")
{
SendMailHelpdesk("", Convert.ToInt32(hidIssueID.Value), "issue", txtComments.Text, 0, user_email, "Vantage Helpdesk", ddlCurrentOwner.SelectedItem.Text, "COMPLETED", account_manager_email);
}
}
txtComments.Text = "";
gvIssues.DataBind();
}
protected void Page_Load(object sender, EventArgs e)
{
//Only vantagedata users should have access to full list of users
if (Request.IsAuthenticated)
{
//Only vantagedata users should have access to full list of users
c_helpdesk hd = new c_helpdesk();
string userid = HttpContext.Current.User.Identity.GetUserId();
string user_email = hd.GetEmailByUserID(userid);
//if (user_email.ToUpper().Contains("VANTAGEDATA"))
//{
// Response.Redirect("~/Pages/hd/IssueList.aspx");
//}
//else
//{
// //Redirect to Capture New Request Page
// Response.Redirect("~/Pages/hd/Main.aspx");
//}
Response.Redirect("~/Pages/hd/IssueList.aspx");
}
else
{
Response.Redirect("~/Account/Login.aspx");
}
}
protected void Page_Load(object sender, EventArgs e)
{
if (Request.IsAuthenticated)
{
//Only vantagedata users should have access to full list of users
c_helpdesk hd = new c_helpdesk();
string userid = HttpContext.Current.User.Identity.GetUserId();
string user_email = hd.GetEmailByUserID(userid);
if (user_email.ToUpper().Contains("VANTAGEDATA") && !user_email.ToUpper().Contains("DEMO"))
{
mnuAdmin.Visible = true;
}
else
{
mnuAdmin.Visible = false;
}
//if (user_email.ToUpper().Contains("VANTAGEDATA"))
//{
// mnuIssue.Visible = true;
// mnuFeedback.Visible = true;
//}
//else
//{
// mnuIssue.Visible = false;
// mnuFeedback.Visible = false;
//}
mnuCapture.Visible = true;
}
else
{
mnuIssue.Visible = false;
mnuFeedback.Visible = false;
mnuCapture.Visible = false;
mnuAdmin.Visible = false;
}
string url = System.Web.HttpContext.Current.Request.Url.AbsoluteUri;
if (url.ToLower().Contains("/login"))
{
imgLogo.Visible = false;
}
else
{
imgLogo.Visible = true;
}
}
protected void Page_Load(object sender, EventArgs e)
{
if (!Request.IsAuthenticated)
{
Response.Redirect("~/Account/Login.aspx");
}
if (!Page.IsPostBack)
{
c_helpdesk hd = new c_helpdesk();
string userid = HttpContext.Current.User.Identity.GetUserId();
string user_email = hd.GetEmailByUserID(userid);
//Get user details
DataView dv = new DataView();
dv = hd.GetUserDetails(userid);
if (dv.Table.Rows.Count > 0)
{
string team_ids = "";
foreach (DataRow row in dv.Table.Rows)
{
if (!user_email.ToUpper().Contains("VANTAGEDATA") || user_email.ToUpper().Contains("DEMO"))
{
Session["team_id"] = row["team_id"].ToString();
team_ids = team_ids + row["team_id"].ToString() + ",";
}
else
{
Session["team_id"] = null;
}
//Get user id of user who created the issue
ViewState["teamid"] = dv.Table.Rows[0]["team_id"].ToString();
ViewState["companyid"] = dv.Table.Rows[0]["company_id"].ToString();
}
}
if (user_email.ToUpper().Contains("VANTAGEDATA") && !user_email.ToUpper().Contains("DEMO"))
{
ViewState["vantageuser"] = "******";
}
else
{
ViewState["vantageuser"] = "******";
}
LoadInit();
}
}
private void BindData()
{
c_helpdesk hd = new c_helpdesk();
string userId = User.Identity.GetUserId();
string user_email = hd.GetEmailByUserID(userId);
//Get user details
DataView dv = new DataView();
dv = hd.GetUserDetails(userId);
if (dv.Table.Rows.Count > 0)
{
if (!user_email.ToUpper().Contains("DEMO"))
{
DataView dvSiteList = hd.SiteList(userId);
ddlSite.DataSource = dvSiteList;
ddlSite.DataBind();
}
}
}
