private MonitoredAgentViewModel CreateAgentViewModel(agentType agent)
{
MonitoredAgentViewModel avm = new MonitoredAgentViewModel(_monitoringChannel);
avm.DisplayName = agent.displayname;
//TODO:Ask stephane to send a number, ticks
Int64 startTime;
if (Int64.TryParse(agent.statuschangedtime, out startTime))
{
avm.StartTime = new DateTime(startTime).ToLocalTime();
}
if (agent.mediatypes != null)
{
foreach (string m in agent.mediatypes)
{
avm.MediaTypes.Add(m);
}
}
avm.Status = agent.status;
avm.Uri = agent.uri;
return(avm);
}
private SupervisedAgentViewModel CreateAgentViewModel(agentType agent)
{
SupervisedAgentViewModel avm = new SupervisedAgentViewModel(Model);
avm.DisplayName = agent.displayname;
Int64 startTime;
if (Int64.TryParse(agent.statuschangedtime, out startTime))
{
avm.StartTime = new DateTime(startTime).ToLocalTime();
}
if (agent.mediatypes != null)
{
foreach (string m in agent.mediatypes)
{
avm.MediaTypes.Add(m);
}
}
avm.Status = agent.status;
avm.Uri = agent.uri;
return(avm);
}
private void SendFullAgentActivityStatus()
{
List <agentType> listOfAgentInfo = new List <agentType>();
_listOfTrackedAgents.ForEach(agent =>
{
agentType agentInfo = Agent.Convert(agent, null);
listOfAgentInfo.Add(agentInfo);
});
try
{
_supervisorControlChannel.BeginUpdateAgents(listOfAgentInfo,
null,
upa =>
{
try
{
_supervisorControlChannel.EndUpdateAgents(upa);
_forceAgentActivityRefresh = false;
}
catch (RealTimeException rtex)
{
_logger.Log("AcdSupervisorSession failed to end refresh the full activity deltas of the agents", rtex);
_forceAgentActivityRefresh = true;
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdSupervisorSession failed to begin refresh the full activity deltas of the agents", ivoex);
_forceAgentActivityRefresh = true;
}
}
static public agentType Convert(Agent agent, ConversationParticipant participant)
{
agentType agentT = new agentType();
if (null != participant)
{
agentT.displayname = participant.DisplayName;
agentT.uri = participant.Uri;
int numberOfActiveModalities = participant.GetActiveMediaTypes().Count;
if (numberOfActiveModalities != 0)
{
agentT.mediatypes = new string[numberOfActiveModalities];
int i = 0;
foreach (String mediaType in participant.GetActiveMediaTypes())
{
agentT.mediatypes[i++] = mediaType;
}
}
}
else
{
agentT.displayname = new SipUriParser(agent.SignInAddress).User;
agentT.uri = agent.SignInAddress;
}
KeyValuePair <DateTime, bool> allocated = agent.GetWhetherAllocated();
agentT.status = allocated.Value ? "Active" : "Idle";
agentT.statuschangedtime = allocated.Key.Ticks.ToString();
return(agentT);
}
private void RefreshAgentActivity(object sender, EventArgs args)
{
if (_forceAgentActivityRefresh)
{
this.SendFullAgentActivityStatus();
}
else
{
//Filtering out the agents that have not changed during the polling TimeSpan
List <agentType> listOfAgentInfo = new List <agentType>();
_listOfTrackedAgents.ForEach(agent =>
{
if (agent.GetWhetherPropertiesChanged())
{
agentType agentInfo = new agentType();
agentInfo.uri = agent.SignInAddress;
agentInfo.displayname = new SipUriParser(agent.SignInAddress).User;
KeyValuePair <DateTime, bool> activityStatus = agent.GetWhetherAllocated();
agentInfo.status = activityStatus.Value ? "Allocated" : "Idle";
agentInfo.statuschangedtime = activityStatus.Key.Ticks.ToString();
listOfAgentInfo.Add(agentInfo);
}
});
try
{
_supervisorControlChannel.BeginUpdateAgents(listOfAgentInfo,
null,
upa =>
{
try
{
_supervisorControlChannel.EndUpdateAgents(upa);
_forceAgentActivityRefresh = false;
}
catch (RealTimeException rtex)
{
_logger.Log("AcdSupervisorSession failed to end refresh the partial activity deltas of the agents", rtex);
_forceAgentActivityRefresh = true;
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdSupervisorSession failed to begin refresh the partial activity deltas of the agents", ivoex);
_forceAgentActivityRefresh = true;
}
}
_tmrItem.Reset();
}
