public void PostsUpdateWhenTrackedZendeskTicketChanges()
{
var zendeskApi = new Mock <IZendeskTicketApi>();
var ticket1 = new ZendeskTicket("12345", "description", "open", new ZendeskTicket.Comment[3]);
var ticket2 = new ZendeskTicket("12345", "description", "open", new ZendeskTicket.Comment[5]);
var persistence = new InMemoryKeyValueStore();
zendeskApi.Setup(x => x.FromId("12345")).ReturnsAsync(ticket1);
var commandParser = CommandParser.For("track ZD#12345");
var zendeskTracker = new ZendeskTicketTracker(commandParser, persistence, zendeskApi.Object);
zendeskTracker.ProcessMessage(new Message("a-channel", "a-user", "scbot track ZD#12345"));
CollectionAssert.IsEmpty(zendeskTracker.ProcessTimerTick().Responses);
zendeskApi.Setup(x => x.FromId("12345")).ReturnsAsync(ticket2);
var ping = zendeskTracker.ProcessTimerTick().Responses.Single();
Assert.AreEqual("a-channel", ping.Channel);
Assert.AreEqual("<https://redgatesupport.zendesk.com/agent/tickets/12345|ZD#12345> (description) updated: 2 comments added", ping.Message);
// subsequent ticks should use updated values
CollectionAssert.IsEmpty(zendeskTracker.ProcessTimerTick().Responses);
}
public void HasSpecificMessageForDescriptionChanged()
{
var comparer = new ZendeskTicketTracker(null, null, null).m_ZendeskTicketCompareEngine;
var responses = comparer.Compare(new[]
{
new Update <ZendeskTicket>("a-channel",
new ZendeskTicket("12345", "a-description", "open", new ZendeskTicket.Comment[3]),
new ZendeskTicket("12345", "a-description updated", "open", new ZendeskTicket.Comment[3])),
});
Assert.AreEqual("<https://redgatesupport.zendesk.com/agent/tickets/12345|ZD#12345> (a-description updated) updated: description updated", responses.Single().Response.Message);
}
public void DoesNotNotifyForPendingOrHold()
{
var comparer = new ZendeskTicketTracker(null, null, null).m_ZendeskTicketCompareEngine;
var responses = comparer.Compare(new[]
{
new Update <ZendeskTicket>("a-channel",
new ZendeskTicket("12345", "a-description", "pending", new ZendeskTicket.Comment[3]),
new ZendeskTicket("12345", "a-description", "hold", new ZendeskTicket.Comment[3])),
});
CollectionAssert.IsEmpty(responses);
}
public void UsesAvatarAsImageIfSingleCommentPosted()
{
var comparer = new ZendeskTicketTracker(null, null, null).m_ZendeskTicketCompareEngine;
var comment = new ZendeskTicket.Comment("a-comment", "some person", "an-avatar");
var responses = comparer.Compare(new[]
{
new Update <ZendeskTicket>("a-channel",
new ZendeskTicket("12345", "a-description", "open", new ZendeskTicket.Comment[0]),
new ZendeskTicket("12345", "a-description updated", "closed", new[] { comment })),
});
Assert.AreEqual("an-avatar", responses.Single().Response.Image);
}
public void GroupsTogetherMessagesForMultipleChanges()
{
var comparer = new ZendeskTicketTracker(null, null, null).m_ZendeskTicketCompareEngine;
var comment = new ZendeskTicket.Comment("a-comment", "some person", "an-avatar");
var responses = comparer.Compare(new[]
{
new Update <ZendeskTicket>("a-channel",
new ZendeskTicket("12345", "a-description", "open", new ZendeskTicket.Comment[0]),
new ZendeskTicket("12345", "a-description updated", "closed", new[] { comment })),
});
Assert.AreEqual("<https://redgatesupport.zendesk.com/agent/tickets/12345|ZD#12345> (a-description updated) updated: some person added a comment, `open` → `closed`, description updated", responses.Single().Response.Message);
}
public void CanTrackTicketFromUrl()
{
var zendeskApi = new Mock <IZendeskTicketApi>(MockBehavior.Strict);
var ticket1 = new ZendeskTicket("12345", "description", "open", new ZendeskTicket.Comment[3]);
var ticket2 = new ZendeskTicket("12345", "description", "open", new ZendeskTicket.Comment[5]);
var persistence = new InMemoryKeyValueStore();
zendeskApi.Setup(x => x.FromId("12345")).ReturnsAsync(ticket1);
var commandParser = CommandParser.For("track <https://redgatesupport.zendesk.com/agent/tickets/12345>");
var zendeskTracker = new ZendeskTicketTracker(commandParser, persistence, zendeskApi.Object);
var result = zendeskTracker.ProcessMessage(new Message("a-channel", "a-user", @"scbot track <https://redgatesupport.zendesk.com/agent/tickets/12345>"));
Assert.AreEqual("Now tracking ZD#12345. To stop tracking, use `untrack ZD#12345`", result.Responses.Single().Message);
}
public void CanUntrackTickets()
{
var initialJson = @"[{""Value"":{""Id"":""12345"",""Description"":""the description"",""Status"":""hold"",""CommentCount"":5},""Channel"":""a-channel""}]";
var persistence = new Mock <IKeyValueStore>();
persistence.Setup(x => x.Get("tracked-zd-tickets")).Returns(initialJson);
var commandParser = CommandParser.For("untrack ZD#12345");
var zendeskTracker = new ZendeskTicketTracker(commandParser, persistence.Object, null);
var response = zendeskTracker.ProcessMessage(new Message("a-channel", "a-user", "scbot untrack ZD#12345")).Responses.Single();
Assert.AreEqual("No longer tracking ZD#12345.", response.Message);
persistence.VerifyAll();
persistence.Verify(x => x.Set("tracked-zd-tickets", "[]"));
}
public void DoesNotUpdateIfZendeskApiReturnsNull()
{
var zendeskApi = new Mock <IZendeskTicketApi>();
zendeskApi.Setup(x => x.FromId(It.IsAny <string>())).ReturnsAsync(default(ZendeskTicket));
var initialJson = @"[{""Value"":{""Id"":""12345"",""Description"":""the description"",""Status"":""hold"",""CommentCount"":5},""Channel"":""a-channel""}]";
var persistence = new Mock <IKeyValueStore>();
persistence.Setup(x => x.Get("tracked-zd-tickets")).Returns(initialJson);
var slackCommandParser = new Mock <ICommandParser>();
var zendeskTracker = new ZendeskTicketTracker(slackCommandParser.Object, persistence.Object, zendeskApi.Object);
zendeskTracker.ProcessTimerTick();
persistence.Verify(x => x.Set(It.IsAny <string>(), It.IsAny <string>()), Times.Never());
}
