public long? CreateUserTicket(long zenDeskId, string email)
{
ZendeskApi_v2.ZendeskApi api = new ZendeskApi_v2.ZendeskApi(_ZenDeskPath, _ZenDeskUser,
_ZenDeskApiKey, _ZenDeskLocal);
string encodedEmail = HttpContext.Current.Server.UrlEncode(email);
ZendeskApi_v2.Models.Search.SearchResults resultsOld = api.Search.SearchFor(string.Format("requester:{0}", encodedEmail));
if (resultsOld != null && resultsOld.Count > 0)
return resultsOld.Results[0].Id;
// Ticket is not already created. lets create it now.
IndividualTicketResponse response = api.Tickets.CreateTicket
(
new ZendeskApi_v2.Models.Tickets.Ticket
{
Status = "new",
RequesterId= zenDeskId,
Subject = "Welcome to REOP",
Tags = new List<string>(){"reopchat"},
Comment = new ZendeskApi_v2.Models.Tickets.Comment
{
Body = "Welcome to REOP.",
Public = false,
}
}
);
if (response == null || response.Ticket == null)
return null;
else
return response.Ticket.Id;
}
public void GivesCorrectException()
{
var api = new ZendeskApi_v2.ZendeskApi(
Settings.Site,
Settings.AdminEmail,
"Incorrect password");
Assert.Throws <WebException>(() =>
{
api.Tickets.CreateTicket(new Ticket
{
Subject = "subject"
});
});
api = new ZendeskApi_v2.ZendeskApi(
Settings.Site,
Settings.AdminEmail,
Settings.AdminPassword);
try
{
api.Users.CreateUser(new ZendeskApi_v2.Models.Users.User()
{
Name = "sdfsd sadfs", Email = ""
});
}
catch (Exception e)
{
Assert.IsTrue(e.Message.Contains("Email: cannot be blank") && e.Data["jsonException"] != null && e.Data["jsonException"].ToString().Contains("Email: cannot be blank"));
}
}
public void GivesCorrectException()
{
var api = new ZendeskApi_v2.ZendeskApi(
Settings.Site,
Settings.Email,
"Incorrect password");
Assert.Throws<WebException>(() =>
{
api.Tickets.CreateTicket(new Ticket
{
Subject = "subject"
});
});
api = new ZendeskApi_v2.ZendeskApi(
Settings.Site,
Settings.Email,
Settings.Password);
try
{
api.Users.CreateUser(new ZendeskApi_v2.Models.Users.User() {Name = "sdfsd sadfs", Email = ""});
}
catch (Exception e)
{
Assert.IsTrue(e.Message.Contains("Email: cannot be blank") && e.Data["jsonException"] != null && e.Data["jsonException"].ToString().Contains("Email: cannot be blank"));
}
}
public ZendeskApi(string sitename, string username, string apiToken)
{
_api = new ZendeskApi_v2.ZendeskApi(
Configuration.GetZendeskApiUri(sitename).AbsoluteUri,
username,
password: "",
apiToken: apiToken);
}
public ZendeskApi(string sitename, string username, string apiToken)
{
_api = new ZendeskApi_v2.ZendeskApi(
Configuration.GetZendeskApiUri(sitename).AbsoluteUri,
username,
password: "",
apiToken: apiToken);
}
public void CanUseTokenAccess()
{
var api = new ZendeskApi_v2.ZendeskApi("https://csharpapi.zendesk.com/api/v2", Settings.AdminEmail, "", Settings.ApiToken, "en-us", null);
var id = Settings.SampleTicketId;
var ticket = api.Tickets.GetTicket(id).Ticket;
Assert.That(ticket, Is.Not.Null);
Assert.That(id, Is.EqualTo(ticket.Id));
}
public void CanUseTokenAccess()
{
var api = new ZendeskApi_v2.ZendeskApi("https://csharpapi.zendesk.com/api/v2", Settings.Email, "", Settings.ApiToken, "en-us", null);
var id = Settings.SampleTicketId;
var ticket = api.Tickets.GetTicket(id).Ticket;
Assert.NotNull(ticket);
Assert.AreEqual(ticket.Id, id);
}
public void CanUseTokenAccess()
{
var api = new ZendeskApi_v2.ZendeskApi("https://csharpapi.zendesk.com/api/v2", Settings.Email, "", Settings.ApiToken);
var id = Settings.SampleTicketId;
var ticket = api.Tickets.GetTicket(id).Ticket;
Assert.NotNull(ticket);
Assert.AreEqual(ticket.Id, id);
}
public void AsyncGivesCorrectException()
{
var api = new ZendeskApi_v2.ZendeskApi(
"http://csharpapi.zendesk.com/api/v2",
Settings.AdminEmail,
"Incorrect password");
Assert.ThrowsAsync <WebException>(async() =>
{
await api.Tickets.CreateTicketAsync(new Ticket
{
Subject = "subject"
});
});
}
public void AsyncGivesCorrectException()
{
var api = new ZendeskApi_v2.ZendeskApi(
"http://csharpapi.zendesk.com/api/v2",
Settings.Email,
"Incorrect password");
Assert.ThrowsAsync<WebException>(async () =>
{
await api.Tickets.CreateTicketAsync(new Ticket
{
Subject = "subject"
});
});
}
public void CreatesUrisCorrectly()
{
var res = new ZendeskApi_v2.ZendeskApi("https://csharpapi.zendesk.com/api/v2", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, res.ZendeskUrl);
var res1 = new ZendeskApi_v2.ZendeskApi("csharpapi.zendesk.com/api/v2", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, res1.ZendeskUrl);
var res2 = new ZendeskApi_v2.ZendeskApi("csharpapi.zendesk.com", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, res2.ZendeskUrl);
var api3 = new ZendeskApi_v2.ZendeskApi("csharpapi", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, api3.ZendeskUrl);
var api4 = new ZendeskApi_v2.ZendeskApi("http://csharpapi.zendesk.com/api/v2", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, api4.ZendeskUrl);
}
public void AddComment(long zenDeskId, long zenDeskTicketId, string comment, string status = "open")
{
ZendeskApi_v2.ZendeskApi api = new ZendeskApi_v2.ZendeskApi(_ZenDeskPath, _ZenDeskUser,
_ZenDeskApiKey, _ZenDeskLocal);
api.Tickets.UpdateTicket
(
new ZendeskApi_v2.Models.Tickets.Ticket
{
Id = zenDeskTicketId,
Status = status,
//RequesterId= long.Parse(user.ZenmateId),
},
new ZendeskApi_v2.Models.Tickets.Comment
{
Body = comment,
Public = false,
}
);
}
/// <summary>
/// Sends the events.
/// </summary>
/// <param name="events">The events that need to be send.</param>
/// <remarks>
/// <para>
/// The subclass must override this method to process the buffered events.
/// </para>
/// </remarks>
protected override void SendBuffer(LoggingEvent[] events)
{
ZenDesk client = new ZenDesk(Url, User, Password);
Parallel.ForEach(events, loggingEvent =>
{
StringWriter writer = new StringWriter();
Layout.Format(writer, loggingEvent);
Ticket ticket = new Ticket
{
Description = writer.ToString(),
Subject = string.Format("{0} {1} {2} {3}",
loggingEvent.TimeStamp,
loggingEvent.ThreadName,
loggingEvent.Level,
loggingEvent.LoggerName),
Tags = Tags.Split(';'),
RequesterId = RequesterId
};
client.Tickets.CreateTicket(ticket);
});
}
public void CreatesUrisCorrectly()
{
var res = new ZendeskApi_v2.ZendeskApi("https://csharpapi.zendesk.com/api/v2", Settings.AdminEmail, Settings.AdminPassword);
Assert.That(res.ZendeskUrl, Is.EqualTo(Settings.Site));
var res1 = new ZendeskApi_v2.ZendeskApi("csharpapi.zendesk.com/api/v2", Settings.AdminEmail, Settings.AdminPassword);
Assert.That(res1.ZendeskUrl, Is.EqualTo(Settings.Site));
var res2 = new ZendeskApi_v2.ZendeskApi("csharpapi.zendesk.com", Settings.AdminEmail, Settings.AdminPassword);
Assert.That(res2.ZendeskUrl, Is.EqualTo(Settings.Site));
var api3 = new ZendeskApi_v2.ZendeskApi("csharpapi", Settings.AdminEmail, Settings.AdminPassword);
Assert.That(api3.ZendeskUrl, Is.EqualTo(Settings.Site));
var api4 = new ZendeskApi_v2.ZendeskApi("http://csharpapi.zendesk.com/api/v2", Settings.AdminEmail, Settings.AdminPassword);
Assert.That(api4.ZendeskUrl, Is.EqualTo(Settings.Site));
}
public void CreatesUrisCorrectly()
{
var res = new ZendeskApi_v2.ZendeskApi("https://csharpapi.zendesk.com/api/v2", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, res.ZendeskUrl);
var res1 = new ZendeskApi_v2.ZendeskApi("csharpapi.zendesk.com/api/v2", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, res1.ZendeskUrl);
var res2 = new ZendeskApi_v2.ZendeskApi("csharpapi.zendesk.com", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, res2.ZendeskUrl);
var api3 = new ZendeskApi_v2.ZendeskApi("csharpapi", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, api3.ZendeskUrl);
var api4 = new ZendeskApi_v2.ZendeskApi("http://csharpapi.zendesk.com/api/v2", Settings.Email, Settings.Password);
Assert.AreEqual(Settings.Site, api4.ZendeskUrl);
}
/// <summary>
/// Sends the events.
/// </summary>
/// <param name="events">The events that need to be send.</param>
/// <remarks>
/// <para>
/// The subclass must override this method to process the buffered events.
/// </para>
/// </remarks>
protected override void SendBuffer(LoggingEvent[] events)
{
ZenDesk client = new ZenDesk(Url, User, Password);
Parallel.ForEach(events, loggingEvent =>
{
StringWriter writer = new StringWriter();
Layout.Format(writer, loggingEvent);
Ticket ticket = new Ticket
{
Description = writer.ToString(),
Subject = string.Format("{0} {1} {2} {3}",
loggingEvent.TimeStamp,
loggingEvent.ThreadName,
loggingEvent.Level,
loggingEvent.LoggerName),
Tags = Tags.Split(';'),
RequesterId = RequesterId
};
client.Tickets.CreateTicket(ticket);
});
}
public long? GetUserId(string email)
{
string encodedEmail = HttpContext.Current.Server.UrlEncode(email);
ZendeskApi_v2.ZendeskApi api = new ZendeskApi_v2.ZendeskApi(_ZenDeskPath, _ZenDeskUser,
_ZenDeskApiKey, _ZenDeskLocal);
ZendeskApi_v2.Models.Users.GroupUserResponse response =
api.Users.SearchByEmail(encodedEmail);
if (response == null || response.Count == 0)
return null;
else
return response.Users[0].Id;
}
public ActionResult contact(ContactUsViewModel model)
{
ViewData["Page"] = "contact";
if (ModelState.IsValid)
{
if (_zendeskSettings.enable)
{
ZendeskApi_v2.ZendeskApi api = new ZendeskApi_v2.ZendeskApi(_zendeskSettings.url, _zendeskSettings.user,
_zendeskSettings.token, _zendeskSettings.locale);
string encodedEmail = System.Net.WebUtility.UrlEncode(model.EmailAddress);
long id = 0;
/*ZendeskApi_v2.Models.Search.SearchResults resultsOld = api.Search.SearchFor(string.Format("requester:{0}", encodedEmail));
*
* if (resultsOld != null && resultsOld.Count > 0)
* id = resultsOld.Results[0].Id;*/
// Ticket is not already created. lets create it now.
try
{
IndividualTicketResponse response = api.Tickets.CreateTicket
(
new ZendeskApi_v2.Models.Tickets.Ticket
{
Status = "new",
Subject = "Contact Us",
Tags = new List <string>()
{
"contactus"
},
Comment = new ZendeskApi_v2.Models.Tickets.Comment
{
Body = model.Message,
Public = false,
},
Requester = new Requester()
{
LocaleId = 1,
Name = model.SenderName,
Email = model.EmailAddress
},
Priority = "normal"
}
);
if (response == null || response.Ticket == null)
{
return(null);
}
else
{
id = (long)response.Ticket.Id;
}
model.Message = "Thank you for your request! A member of the our team will be in touch with you shortly.";
model.AlertType = AlertTypes.Success;
}
catch (Exception ex)
{
// generate log
Jugnoon.BLL.ErrorLgBLL.Add(_context, "Problem occured while submitting your request, please try again.", "/contact", ex.Message);
model.Message = "Problem occured while submitting your request, please try again.";
}
}
else
{
// Normal Email Sending Procedure
_emailSender.ContactUsEmailAsync(_context, Configs.GeneralSettings.admin_mail, model);
model.Message = SiteConfig.generalLocalizer["_message_sent"].Value;
model.AlertType = AlertTypes.Success;
}
return(View("~/Views/Home/index.cshtml", model));
}
return(View(model));
}
public long? GetUserTicket(string email)
{
ZendeskApi_v2.ZendeskApi api = new ZendeskApi_v2.ZendeskApi(_ZenDeskPath, _ZenDeskUser,
_ZenDeskApiKey, _ZenDeskLocal);
string encodedEmail = HttpContext.Current.Server.UrlEncode(email);
ZendeskApi_v2.Models.Search.SearchResults results = api.Search.SearchFor(string.Format("requester:{0}", encodedEmail));
if (results == null || results.Count == 0)
return null;
return (int)results.Results[0].Id;
}
private long? CreateUser(User user, string email, string type)
{
if (string.IsNullOrWhiteSpace(type))
throw new MissingFieldException("User's type cannot be empty for zendesk.");
string encodedEmail = HttpContext.Current.Server.UrlEncode(email);
ZendeskApi_v2.ZendeskApi api = new ZendeskApi_v2.ZendeskApi(_ZenDeskPath, _ZenDeskUser,
_ZenDeskApiKey, _ZenDeskLocal);
// Double check if user is already created on zendesk...
ZendeskApi_v2.Models.Users.GroupUserResponse responseOld =
api.Users.SearchByEmail(encodedEmail);
if (responseOld != null && responseOld.Count > 0)
return responseOld.Users[0].Id;
// The user is not previously registered with zen. Lets register now.
ZendeskApi_v2.Models.Users.User zenUser = new ZendeskApi_v2.Models.Users.User();
zenUser.Active = true;
zenUser.Alias = user.DisplayName;
zenUser.Details = type;
//zenUser.Photo = new ZendeskApi_v2.Models.Users.Photo { ContentUrl = user.Photo };
zenUser.Email = user.Credential.Email;
zenUser.Name = user.DisplayName;
zenUser.ExternalId = user.UserId;
zenUser.Verified = true;
zenUser.Role = type.Trim().ToLower();
ZendeskApi_v2.Models.Users.IndividualUserResponse response = api.Users.CreateUser(zenUser);
if (response.User == null)
return null;
return response.User.Id;
}
