public object Get(Queue_Tickets request)
{
ApiUser hdUser = request.ApiUser;
var tickets = WorklistTickets.GetTickets(hdUser, hdUser.OrganizationId, hdUser.DepartmentId, hdUser.UserId, "allopen", "TechTickets", request.id.ToString(), "", "", "", hdUser.IsTechAdmin, hdUser.IsUseWorkDaysTimer, request.sort_order, request.sort_by, request.search, request.page, request.limit, request.start_date, request.end_date);
return(request.QueryResult <WorklistTicket>(tickets));
}
public object Get(Tickets_List request)
{
ApiUser hdUser = request.ApiUser;
int user_id = hdUser.UserId;
if (request.user > 0)
{
if (hdUser.IsTechAdmin || Array.IndexOf(hdUser.Roles, "super") > -1)
{
user_id = request.user;
}
}
if (Array.IndexOf(hdUser.Roles, "super") > -1 && request.user > 0)
{
request.account = hdUser.AccountName;
}
//v3
if (!string.IsNullOrEmpty(request.query))
{
request.role = request.query;
request.query = "";
}
if (!string.IsNullOrEmpty(request.role) && request.role.ToLower() == "user_tech")
{
return(request.QueryResult <TicketSearchResult>(Models.TicketSearchResults.GetTickets(hdUser.OrganizationId, hdUser.DepartmentId, request.account, request.project)));
}
if ("undefined" == request.location)
{
request.location = "";
}
var tickets = WorklistTickets.GetTickets(hdUser, hdUser.OrganizationId, hdUser.DepartmentId, user_id, request.status, request.role, request.Class, request.account, request.location, request.project, hdUser.IsTechAdmin, hdUser.IsUseWorkDaysTimer, request.sort_order, request.sort_by, request.search, request.page, request.limit, request.start_date, request.end_date);
return(request.QueryResult <WorklistTicket>(tickets));
}
public object Get(Tickets_List request)
{
ApiUser hdUser = request.ApiUser;
var tickets = WorklistTickets.GetTickets(hdUser.OrganizationId, hdUser.DepartmentId, hdUser.UserId, request.query, request.status, request.role, hdUser.IsTechAdmin, hdUser.IsUseWorkDaysTimer, request.page, request.limit);
return(tickets);
}
public object Get(Queue_Tickets request)
{
ApiUser hdUser = request.ApiUser;
return(WorklistTickets.GetTickets(hdUser.OrganizationId, hdUser.DepartmentId, hdUser.UserId, "allopen", request.id.ToString(), "TechTickets", hdUser.IsTechAdmin, hdUser.IsUseWorkDaysTimer, request.page, request.limit));
}
