/// <summary>
/// Log a support request with the support provider, including the log file
/// and supplied problem description
/// </summary>
/// <param name="supportEmailAddress">The email address to send the support request to</param>
/// <param name="logfileAppenderName">The name of the log file appender as configured in the log4net configuration for the application</param>
/// <param name="problemDescription">The user described problem description</param>
/// <param name="stepsToReproduce">The user described steps to reproduce the issue</param>
/// <param name="allFiles">Flag indicating if all log files should be extracted</param>
public void LogSupportRequest(string supportEmailAddress, string logfileAppenderName, string problemDescription, string stepsToReproduce, bool allFiles)
{
var emailClient = new EmailClient();
emailClient.FromAddress = new MailAddress(WinUtils.CurrentUserEmailAddress(), WinUtils.GetCurrentUserNameWithoutDomain());
var messageBody = string.Format("Problem Description:\n\n{0}\n\n\nSteps to Reproduce:\n\n{1}\n\n", problemDescription, stepsToReproduce);
MailMessage message = emailClient.CreateMessage("NOES Support Request from " + System.Environment.MachineName, messageBody);
var files = Log4NetExtensions.GetLogFiles(logfileAppenderName, allFiles);
// Initialise any progress listeners
if (InitialiseSupportProgress != null)
{
var e = new InitialiseProgressEventArgs()
{
ElementCount = files.Count
};
InitialiseSupportProgress(this, e);
}
foreach (var logfilePath in files)
{
var logfileName = Path.GetFileName(logfilePath);
using (var stream = new FileStream(logfilePath, FileMode.Open))
{
Attachment logfile = emailClient.CreateGzipAttachment(stream, logfileName + ".gz", EmailClient.ApplicationGzip);
message.Attachments.Add(logfile);
}
// Update any progress listeners
if (UpdateSupportProgress != null)
{
UpdateSupportProgress(this, EventArgs.Empty);
Application.DoEvents();
}
}
var supportAddress = new MailAddress(supportEmailAddress);
emailClient.SendEmail(message, supportAddress);
}
