private void FillMessageThread()
{
List <WebChatMessage> listWebChatMessages = WebChatMessages.GetAllForSessions(_webChatSession.WebChatSessionNum);
List <SmsThreadMessage> listThreadMessages = new List <SmsThreadMessage>();
foreach (WebChatMessage webChatMessage in listWebChatMessages)
{
string strMsg = webChatMessage.MessageText;
if (webChatMessage.MessageType == WebChatMessageType.EndSession)
{
strMsg = MarkupEdit.ConvertToPlainText(strMsg);
}
SmsThreadMessage msg = new SmsThreadMessage(webChatMessage.DateT,
strMsg,
(webChatMessage.MessageType == WebChatMessageType.Customer),
false,
false,
webChatMessage.UserName
);
listThreadMessages.Add(msg);
}
webChatThread.ListSmsThreadMessages = listThreadMessages;
}
///<summary>Only for ODHQ triage.</summary>
private void FillGridWebChats()
{
gridWebChatSessions.BeginUpdate();
gridWebChatSessions.ListGridRows.Clear();
if (gridWebChatSessions.ListGridColumns.Count == 0)
{
gridWebChatSessions.ListGridColumns.Add(new GridColumn("DateTime", 80, HorizontalAlignment.Center));
gridWebChatSessions.ListGridColumns.Add(new GridColumn("IsEnded", 60, HorizontalAlignment.Center));
gridWebChatSessions.ListGridColumns.Add(new GridColumn("Owner", 80, HorizontalAlignment.Left));
gridWebChatSessions.ListGridColumns.Add(new GridColumn("PatNum", 80, HorizontalAlignment.Right));
gridWebChatSessions.ListGridColumns.Add(new GridColumn("SessionNum", 90, HorizontalAlignment.Right));
gridWebChatSessions.ListGridColumns.Add(new GridColumn("Question", 0, HorizontalAlignment.Left));
}
List <WebChatSession> listChatSessions = null;
List <WebChatMessage> listChatMessages = null;
//If connection to webchat is lost or not visible from a specific network location, then continue, in order to keep the call center operational.
ODException.SwallowAnyException(() => {
listChatSessions = WebChatSessions.GetSessions(checkShowEndedSessions.Checked, dateRangeWebChat.GetDateTimeFrom(), dateRangeWebChat.GetDateTimeTo());
listChatMessages = WebChatMessages.GetAllForSessions(listChatSessions.Select(x => x.WebChatSessionNum).ToArray());
});
if (listChatSessions != null) //Will only be null if connection to webchat database failed.
{
List <Userod> listSelectedUsers = comboUsers.SelectedTags <Userod>();
List <string> listSelectedUsernames = listSelectedUsers.Select(x => x.UserName).ToList();
string searchText = textChatTextContains.Text.ToLower();
foreach (WebChatSession webChatSession in listChatSessions)
{
bool isRelevantSession = false;
if (string.IsNullOrEmpty(webChatSession.TechName))
{
isRelevantSession = true; //Unclaimed web chat sessions are visible to all technicians, so they can consider taking ownership.
}
else if (listSelectedUsernames.Count == 0)
{
isRelevantSession = true; //Filter for usernames is empty. Show chat sessions for all users.
}
else if (listSelectedUsernames.Contains(webChatSession.TechName))
{
isRelevantSession = true;
}
else if (listChatMessages.Exists(x => x.WebChatSessionNum == webChatSession.WebChatSessionNum && listSelectedUsernames.Contains(x.UserName)))
{
isRelevantSession = true;
}
if (!isRelevantSession)
{
continue;
}
List <string> listMessagesForSession = listChatMessages
.Where(x => x.WebChatSessionNum == webChatSession.WebChatSessionNum)
.Select(x => x.MessageText.ToLower())
.ToList();
if (!string.IsNullOrEmpty(textSessionNum.Text) && !webChatSession.WebChatSessionNum.ToString().Contains(textSessionNum.Text))
{
continue;
}
if (!string.IsNullOrEmpty(searchText) && !webChatSession.QuestionText.ToLower().Contains(searchText) &&
!listMessagesForSession.Exists(x => x.Contains(searchText)))
{
continue;
}
GridRow row = new GridRow();
row.Tag = webChatSession;
row.Cells.Add(webChatSession.DateTcreated.ToString());
row.Cells.Add((webChatSession.DateTend.Year > 1880)?"X":"");
TimeSpan spanWebChatAge = new TimeSpan(DateTime.Now.Ticks - webChatSession.DateTcreated.Ticks);
Color backgroundColor = Color.FromArgb(247, 110, 110); //Changing this color will also need to change color in FormTasks.cs
if (spanWebChatAge.TotalMinutes > 2)
{
//Change the color to red if the time since it was created is greater than 2 minutes.
backgroundColor = Color.Red;
}
if (string.IsNullOrEmpty(webChatSession.TechName))
{
row.Cells.Add("NEEDS TECH");
row.Bold = true;
row.ColorBackG = backgroundColor;
row.ColorText = Color.White;
}
else
{
row.Cells.Add(webChatSession.TechName);
}
row.Cells.Add((webChatSession.PatNum == 0)?"":webChatSession.PatNum.ToString());
row.Cells.Add(webChatSession.WebChatSessionNum.ToString());
row.Cells.Add(webChatSession.QuestionText);
gridWebChatSessions.ListGridRows.Add(row);
}
}
gridWebChatSessions.EndUpdate();
}