void PollVisitorMessage(VisitorMessageChat visitorMessage)
{
if (ChatServices.VisitorMessageChats.Any(v => v.VisitorMessageId == visitorMessage.VisitorMessageId))
{
ChatServices.PollVisitorMessageEvents(visitorMessage);
}
}
void ProcessVisitorMessages()
{
try
{
if (_processingVisitorMessages)
{
return;
}
_processingVisitorMessages = true;
var useCallback = ChatController.UseCallbackForVMs();
var useWorkgroupFromProfile = ChatController.UseProfileWorkgroupForVMs();
var vmWorkgroup = ChatController.GetDefaultWorkgroupForVisitorMessages();
var repository = new Repository();
var targetWorkgroup = repository.Workgroups.FirstOrDefault(w => w.DisplayName.ToLower() == vmWorkgroup);
if (repository.VisitorMessages.Any(v => !v.IsProcessed) && (targetWorkgroup != null || useWorkgroupFromProfile))
{
//LoggingService.GetInstance().LogToFile("Visitor Messages Found", ChatServices.FolderNameSafeDate(), true);
var visitorMessages = repository.VisitorMessages.Where(v => !v.IsProcessed).ToList();
var chatAttributes = new Dictionary <string, string>();
var chatSkills = new Collection <RoutingContext>();
foreach (var visitorMessage in visitorMessages)
{
if (!useCallback)
{
if (!ChatServices.VisitorMessageChats.Any(i => i.VisitorMessageId == visitorMessage.VisitorMessageId))
{
var chatRequest = new ChatRequest
{
SupportedContentTypes = "text/plain",
Participant = new Participant
{
Name = "visitormessage",
Credentials = ""
},
TranscriptRequired = false,
EmailAddress = "*****@*****.**",
Target = useWorkgroupFromProfile ? visitorMessage.Workgroup : targetWorkgroup.DisplayName,
TargetType = "Workgroup",
Language = "en-us",
CustomInfo = "",
Attributes = chatAttributes,
RoutingContexts = chatSkills
};
var chatResponse = ChatServices.StartChat(chatRequest);
if (chatResponse != null && chatResponse.Status.Type == "success")
{
var vm = new VisitorMessageChat
{
VisitorMessageId = visitorMessage.VisitorMessageId,
Message = visitorMessage.Message,
ParticipantId = chatResponse.ParticipantID,
State = VisitorMessageState.Connected
};
ChatServices.VisitorMessageChats.Add(vm);
}
}
}
else
{
var callbackAttributes = new Dictionary <string, string>();
if (!String.IsNullOrWhiteSpace(visitorMessage.AttributeNames))
{
var attrNames = visitorMessage.AttributeNames.Split('|');
var attrValues = visitorMessage.AttributeValues.Split('|');
if (attrNames.Length == attrValues.Length)
{
for (int i = 0; i < attrNames.Length; i++)
{
var name = attrNames[i];
var val = attrValues[i];
callbackAttributes.Add(name, val);
}
}
}
var callbackSkills = new Collection <CallbackRoutingContext>();
if (!String.IsNullOrWhiteSpace(visitorMessage.Skills))
{
var skills = visitorMessage.Skills.Split(',');
foreach (var skill in skills)
{
callbackSkills.Add(new CallbackRoutingContext
{
Category = "Product",
Context = skill
});
}
}
var subject = visitorMessage.Message.Length > 2000 ? visitorMessage.Message.Substring(0, 1999) : visitorMessage.Message;
var callbackRequest = new CallbackRequest()
{
Participant = new CallbackParticipant
{
Name = "visitormessage",
Credentials = "",
Telephone = visitorMessage.PhoneNumber
},
Target = useWorkgroupFromProfile ? visitorMessage.Workgroup : targetWorkgroup.DisplayName,
TargetType = "Workgroup",
Language = "en-us",
CustomInfo = visitorMessage.CustomInfo,
Subject = subject,
Attributes = callbackAttributes,
RoutingContexts = callbackSkills
};
var callbackResponse = ChatServices.CreateCallback(callbackRequest);
if (callbackResponse != null && callbackResponse.Status.Type == "success")
{
visitorMessage.IsProcessed = true;
visitorMessage.Type = VisitorMessageType.Callback;
repository.SaveChanges();
}
}
}
}
}
catch (Exception e)
{
LoggingService.GetInstance().LogException(e);
}
_processingVisitorMessages = false;
}
