public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
flow.AddState(ViewStateBuilder.Build("greeting", "myMenu", new Say("greeting", "Welcome to the dynamic menu example.")), true);
//This is a fake service that mimics getting meta-data for the menus from a web service or database
DynamicMenuService service = new DynamicMenuService();
VoiceMenu myMenu = service.GetMenu("myMenu");
Prompt menuOptions = new Prompt();
//Build the prompts for the menu options form the meta-data
foreach (MenuOption option in myMenu.Options)
{
menuOptions.audios.Add(new TtsMessage(option.PromptMsg + service.GetSelectionPrompt(option.Number)));
}
//Create the initial state and view model without any transitions
State myMenuState = ViewStateBuilder.Build("myMenu", new Ask("myMenu", menuOptions,
new Grammar(new BuiltinGrammar(BuiltinGrammar.GrammarType.digits, 1, 1))));
//Add the transitions to the state
foreach (MenuOption option in myMenu.Options)
{
myMenuState.AddTransition("continue", option.TransitionTarget, new Condition("result == '" + option.Number.ToString() + "'"));
}
//Add the state to the call flow
flow.AddState(myMenuState);
flow.AddState(ViewStateBuilder.Build("doThis", new Exit("doThis", "You selected to do this. Goodbye.")));
flow.AddState(ViewStateBuilder.Build("doThat", new Exit("doThat", "You selected to do that. Goodbye.")));
flow.AddState(ViewStateBuilder.Build("doWhatever", new Exit("doWhatever", "You selected to do whatever. Goodbye.")));
flow.AddState(ViewStateBuilder.Build("invalidSelect", new Exit("invalidSelect", "That was an invalid selection. Goodbye.")));
return(flow);
}
public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
//Use the Exit object instead of the Say object
//because this just plays a prompt and exits. The
//Say object expects a transition to another state
//or object.
flow.AddState(ViewStateBuilder.Build("greeting", new Exit("greeting", "Hello World")), true);
return(flow);
}
public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
flow.AddState(ViewStateBuilder.Build("mainMenu", new Ask("mainMenu", "Press one for option one. Press two for option two.",
new Grammar(new BuiltinGrammar(BuiltinGrammar.GrammarType.digits, 1, 1))))
.AddTransition("continue", "optionOne", new Condition("result == '1'"))
.AddTransition("continue", "optionTwo", new Condition("result == '2'"))
.AddTransition("continue", "invalidSelect", new Condition("result != '1' && result != '2'")), true);
flow.AddState(ViewStateBuilder.Build("optionOne", new Exit("optionOne", "You selected option one. Goodbye.")));
flow.AddState(ViewStateBuilder.Build("optionTwo", new Exit("optionTwo", "You selected option two. Goodbye.")));
flow.AddState(ViewStateBuilder.Build("invalidSelect", new Exit("invalidSelect", "That was an invalid selection. Goodbye.")));
return(flow);
}
public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
List <VxmlProperty> appProperties = new List <VxmlProperty>();
appProperties.Add(new VxmlProperty("inputmode", "dtmf"));
flow.AddState(ViewStateBuilder.Build("greeting", "getStartDate",
new Say("greeting", new Prompt("Welcome to the Reusable Dialog Component Example.")
{
bargein = false
})
{
properties = appProperties
}), true);
//This tells the state machine to use the state machine in the reusable component.
flow.AddState(new State("getStartDate", "getFinishDate")
.AddNestedCallFlow(new GetDateDtmfRDC(new Prompt("Enter the start date as a six digit number.")))
.AddOnExitAction(delegate(CallFlow cf, State state, Event e)
{ cf.Ctx.SetGlobal <GetDateDtmfOutput>("StartDate", ((GetDateDtmfRDC)state.NestedCF).GetResults()); }));
//We will reuse the component again for the finish date.
flow.AddState(new State("getFinishDate", "calcDifference")
.AddNestedCallFlow(new GetDateDtmfRDC(new Prompt("Enter the finish date as a six digit number.")))
.AddOnExitAction(delegate(CallFlow cf, State state, Event e)
{ cf.Ctx.SetGlobal <GetDateDtmfOutput>("FinishDate", ((GetDateDtmfRDC)state.NestedCF).GetResults()); }));
//Calculate the difference in days
flow.AddState(new State("calcDifference", "differenceInDays")
.AddOnEntryAction(delegate(CallFlow cf, State state, Event e)
{
var startDate = cf.Ctx.GetGlobalAs <GetDateDtmfOutput>("StartDate");
var finishDate = cf.Ctx.GetGlobalAs <GetDateDtmfOutput>("FinishDate");
string daysDiff = finishDate.Date.Subtract(startDate.Date).Days.ToString();
var d = new { daysDiff = daysDiff };
JavaScriptSerializer serializer = new JavaScriptSerializer();
string json = serializer.Serialize(d);
cf.FireEvent("continue", json);
}));
Prompt sayDiff = new Prompt();
sayDiff.audios.Add(new TtsMessage("The difference between the start and finish dates is "));
sayDiff.audios.Add(new TtsVariable("d.daysDiff"));
sayDiff.audios.Add(new TtsMessage(" days."));
sayDiff.bargein = false;
flow.AddState(ViewStateBuilder.Build("differenceInDays", "goodbye", new Say("differenceInDays", sayDiff)));
flow.AddState(ViewStateBuilder.Build("goodbye", new Exit("goodbye", "Goodbye.")));
return(flow);
}
public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
//Get the transfer number from the web.confg
string xferNum = ConfigurationManager.AppSettings["xferNum"];
string xferFrom = ConfigurationManager.AppSettings["xferFrom"];
flow.AddState(ViewStateBuilder.Build("xfer", "xferComplete",
new VoiceModel.Transfer("xfer", xferNum, xferFrom,
new Prompt("Please hold while you are transfered to the next available agent.")))
.AddTransition("busy", "xferBusy", null)
.AddTransition("noanswer", "xferNoAnswer", null)
.AddTransition("error", "xferError", null), true);
flow.AddState(ViewStateBuilder.Build("xferBusy", new Exit("xferBusy", "That line is busy.")));
flow.AddState(ViewStateBuilder.Build("xferNoAnswer", new Exit("xferNoAnswer", "Sorry, no one answered the phone.")));
flow.AddState(ViewStateBuilder.Build("xferError", new Exit("xferError", "There was an error placing that call.")));
flow.AddState(ViewStateBuilder.Build("xferComplete", new Exit("xferComplete", "The transfer has been completed.")));
return(flow);
}
public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
flow.AddState(ViewStateBuilder.Build("greeting", "getZip", new Say("greeting", "Welcome to Weather Voice.")), true);
flow.AddState(ViewStateBuilder.Build("getZip", "getWeather", new Ask("getZip", "Enter the five digit zip code for the area where you would like the weather report on.",
new Grammar(new BuiltinGrammar(BuiltinGrammar.GrammarType.digits, 5)))));
State GetWeatherState = new State("getWeather", "voiceWeather");
GetWeatherState.OnEntry.Add(delegate(CallFlow cf, State state, Event e)
{
//This is a mockup weather service that can be used for testing
// DAL.IWeatherService service = new DAL.WeatherServiceMockup();
//This is an implementation of the Google weather service
//This was an unofficial API and service has been stopped by Google
//DAL.IWeatherService service = new DAL.GoogleWeatherService();
//This implementation uses the MSN weather service
DAL.IWeatherService service = new DAL.MsnWeatherService();
Weather currWeather = service.getWeather(state.jsonArgs);
JavaScriptSerializer serializer = new JavaScriptSerializer();
string jsonWeather = serializer.Serialize(currWeather);
cf.FireEvent("continue", jsonWeather);
});
flow.AddState(GetWeatherState);
Prompt weatherPrompt = new Prompt();
weatherPrompt.audios.Add(new TtsMessage("The temperature today is "));
weatherPrompt.audios.Add(new TtsVariable("d.temp"));
weatherPrompt.audios.Add(new Silence(1000));
weatherPrompt.audios.Add(new TtsMessage("The conditions are "));
weatherPrompt.audios.Add(new TtsVariable("d.conditions"));
flow.AddState(ViewStateBuilder.Build("voiceWeather", "goodbye", new Say("voiceWeather", weatherPrompt)));
flow.AddState(ViewStateBuilder.Build("goodbye", new Exit("goodbye", "Thank you for using Weather Voice. Goodbye.")));
return(flow);
}
private void BuildCallFlow(Prompt AskDatePrompt)
{
List <VxmlProperty> appProperties = new List <VxmlProperty>();
appProperties.Add(new VxmlProperty("inputmode", "dtmf"));
AskDatePrompt.bargein = false;
AddState(ViewStateBuilder.Build("getDate", "validateDate",
new Ask("getDate", AskDatePrompt, new Grammar(new BuiltinGrammar(BuiltinGrammar.GrammarType.digits, 6)))
{
properties = appProperties
}), true);
AddState(new State("validateDate", "confirmDate")
.AddTransition("error", "invalidDate", null)
.AddOnEntryAction(delegate(CallFlow cf, State state, Event e)
{
ValidateDate validator = new ValidateDate(cf, state);
validator.Validate();
}));
Prompt confirmPrompt = new Prompt();
confirmPrompt.audios.Add(new TtsMessage("You Entered"));
confirmPrompt.audios.Add(new TtsVariable("d.Month"));
confirmPrompt.audios.Add(new TtsVariable("d.Day"));
confirmPrompt.audios.Add(new TtsVariable("d.Year"));
confirmPrompt.bargein = false;
AddState(ViewStateBuilder.Build("confirmDate", new Say("confirmDate", confirmPrompt)
{
properties = appProperties
}));
AddState(ViewStateBuilder.Build("invalidDate", new Say("invalidDate", new Prompt("You entered and invalid date.")
{
bargein = false
})
{
properties = appProperties
}));
}
public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
//Create Service/Domain Layer for accessing survey information
SurveyService service = new SurveyService();
//Get a survey named MySurvey
Service.DTO.Survey survey = service.GetSurvey("MySurvey");
//If we did not get a survey back there is an error. Tell the caller.
if (survey == null)
{
flow.AddState(new VoiceState("noSurvey", new Exit("noSurvey", "Error finding survey in database. Goodbye.")), true);
return(flow);
}
//If we got here then we have a survey from the database.
//Create a greeting and on the exit action from this state
//get the user we seeded from the database. In a real survey
//application we would prompt the user for their id and pin
//to identify them.
State greeting = new VoiceState("greeting", new Say("greeting", "Please take our short survey"))
.AddOnExitAction(delegate(CallFlow cf, State state, Event e)
{
SurveyService sservice = new SurveyService();
User user = sservice.GetUserByUserId("001");
int uid = 0;
if (user != null)
{
uid = user.Id;
}
cf.Ctx.SetGlobal <int>("userId", uid);
});
flow.AddState(greeting, true);
State prevState = greeting;
int questionNum = 0;
int questionCount = survey.Questions.Count;
//Iterate through the survey questions and add them to our callflow.
foreach (Question question in survey.Questions)
{
questionNum++;
string questionId = question.Id.ToString();
bool lastQuestion = questionNum == questionCount;
prevState.AddTransition("continue", questionId, null);
Ask askQuestion = new Ask(questionId);
askQuestion.initialPrompt.Add(new Prompt(question.Text));
if (question.AnswerType == AnswerTypes.boolean)
{
askQuestion.grammar = new Grammar(new BuiltinGrammar(BuiltinGrammar.GrammarType.boolean));
}
else
{
askQuestion.grammar = new Grammar("possibleAnswers", question.PossibleAnswers.Select(p => p.Answer).ToList());
}
State questionState = ViewStateBuilder.Build(questionId, askQuestion);
questionState.AddOnExitAction(delegate(CallFlow cf, State state, Event e)
{
SurveyService sservice = new SurveyService();
string response = state.jsonArgs;
int userId = cf.Ctx.GetGlobalAs <int>("userId");
int qId = Int32.Parse(state.Id);
sservice.InsertResponse(response, qId, userId);
});
flow.AddState(questionState);
prevState = questionState;
}
//Take the last question in the survey and add a transition to the application exit.
prevState.AddTransition("continue", "goodbye", null);
//Tell the caller goodbye and hangup
flow.AddState(new VoiceState("goodbye", new Exit("goodbye", "Thank you for taking our survey. Goodbye.")));
return(flow);
}
public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
flow.AddState(ViewStateBuilder.Build("greeting", "assist",
new Say("greeting", new Prompt("Hello. This is Mayhem.")
{
bargein = false
})), true);
string apiUrl = ConfigurationManager.AppSettings["commandMgrUrl"];
CommandMgr.Sdk.CommandMgr commService = new CommandMgr.Sdk.CommandMgr(apiUrl);
List <Command> commands = commService.ListCommands();
List <string> commandNames = new List <string>();
foreach (Command c in commands)
{
commandNames.Add(c.Name);
}
Prompt assistNoinput = new Prompt("I could not hear you. Please let me know what you want me to do.")
{
bargein = false
};
List <Prompt> assistNoinputs = new List <Prompt>();
assistNoinputs.Add(assistNoinput);
assistNoinputs.Add(assistNoinput);
Prompt assistNomatch = new Prompt("I could not understand you. Please let me know what you want me to do.")
{
bargein = false
};
List <Prompt> assistNomatches = new List <Prompt>();
assistNomatches.Add(assistNomatch);
assistNomatches.Add(assistNomatch);
flow.AddState(ViewStateBuilder.Build("assist", "queueCommand",
new Ask("assist", new Prompt("How may I assist you?")
{
bargein = false
}, new Grammar("commands", commandNames))
{
noinputPrompts = assistNoinputs,
nomatchPrompts = assistNomatches
})
.AddTransition("nomatch", "didNotUnderstand", null)
.AddTransition("noinput", "didNotUnderstand", null));
flow.AddState(ViewStateBuilder.Build("didNotUnderstand", "goodbye",
new Say("didNotUnderstand", "I did not understand your request.")));
flow.AddState(new State("queueCommand", "commandSent")
.AddTransition("error", "errSendingCommand", null)
.AddOnEntryAction(delegate(CallFlow cf, State state, Event e)
{
try
{
string url = ConfigurationManager.AppSettings["commandMgrUrl"];
CommandMgr.Sdk.CommandMgr service = new CommandMgr.Sdk.CommandMgr(url);
service.Queue(state.jsonArgs);
cf.FireEvent("continue", "");
}
catch
{
cf.FireEvent("error", "");
}
}));
flow.AddState(ViewStateBuilder.Build("commandSent", "doMore", new Say("commandSent", new Prompt("Your request has been sent.")
{
bargein = false
})));
flow.AddState(ViewStateBuilder.Build("errSendingCommand", "doMore", new Say("errSendingCommand", "There was an error sending your request.")));
Prompt doMoreNoinput = new Prompt("I could not hear you. Let me know if I can assist with anything else by saying yes or no.")
{
bargein = false
};
List <Prompt> doMoreNoinputs = new List <Prompt>();
doMoreNoinputs.Add(assistNoinput);
doMoreNoinputs.Add(assistNoinput);
Prompt doMoreNomatch = new Prompt("I could not understand you. Let me know if I can assist with anything else by saying yes or no.")
{
bargein = false
};
List <Prompt> doMoreNomatches = new List <Prompt>();
doMoreNomatches.Add(doMoreNomatch);
doMoreNomatches.Add(doMoreNomatch);
List <string> doMoreOptions = new List <string>();
doMoreOptions.Add("yes");
doMoreOptions.Add("no");
flow.AddState(ViewStateBuilder.Build("doMore",
new Ask("doMore", new Prompt("May I assist you with anything else?")
{
bargein = false
}, new Grammar("assistOptions", doMoreOptions))
{
noinputPrompts = doMoreNoinputs,
nomatchPrompts = doMoreNomatches
})
.AddTransition("continue", "goodbye", new Condition("result == 'no'"))
.AddTransition("continue", "assist", new Condition("result == 'yes'"))
.AddTransition("nomatch", "goodbye", null)
.AddTransition("noinput", "goodbye", null));
flow.AddState(ViewStateBuilder.Build("goodbye", new Exit("goodbye", "Thank you for using Mayhem. Goodbye")));
return(flow);
}
public override CallFlow BuildCallFlow()
{
CallFlow flow = new CallFlow();
//Make the first recording and playback
flow.AddState(ViewStateBuilder.Build("getRecording", "playback",
new Record("getRecording", "Please record your information after the beep. Press the pound key when you are finished."))
.AddOnExitAction(delegate(CallFlow cf, State state, Event e)
{
VoiceModel.Logger.ILoggerService logger = VoiceModel.Logger.LoggerFactory.GetInstance();
try
{
//Copy last recording to another location
string recordingPhysicalPath = Server.MapPath(RecordingPath);
string recordingFileName = recordingPhysicalPath + "//" + cf.SessionId + ".wav";
logger.Debug("Copying recording " + recordingFileName);
System.IO.File.Copy(recordingFileName, "c://tmp//" + cf.SessionId + "_first.wav");
}
catch (Exception ex)
{
logger.Error("Error copying recording: " + ex.Message);
}
}), true);
Prompt playbackPrompt = new Prompt("You recorded ");
playbackPrompt.audios.Add(new Audio(new ResourceLocation(new Var(flow, "recordingUri")),
new Var(flow, "recordingName"), "Error finding recording"));
State playbackState = ViewStateBuilder.Build("playback", "getRecording2", new Say("playback", playbackPrompt));
playbackState.AddOnEntryAction(delegate(CallFlow cf, State state, Event e)
{
cf["recordingUri"] = cf.RecordedAudioUri;
cf["recordingName"] = cf.SessionId + ".wav";
});
flow.AddState(playbackState);
//Make the second recording and playback
flow.AddState(ViewStateBuilder.Build("getRecording2", "playback2",
new Record("getRecording2", "Please record your information after the beep. Press the pound key when you are finished."))
.AddOnExitAction(delegate(CallFlow cf, State state, Event e)
{
VoiceModel.Logger.ILoggerService logger = VoiceModel.Logger.LoggerFactory.GetInstance();
try
{
//Copy last recording to another location
string recordingPhysicalPath = Server.MapPath(RecordingPath);
string recordingFileName = recordingPhysicalPath + "//" + cf.SessionId + ".wav";
logger.Debug("Copying recording " + recordingFileName);
System.IO.File.Copy(recordingFileName, "c://tmp//" + cf.SessionId + "_second.wav");
}
catch (Exception ex)
{
logger.Error("Error copying recording: " + ex.Message);
}
}));
State playbackState2 = ViewStateBuilder.Build("playback2", "goodbye", new Say("playback2", playbackPrompt));
playbackState.AddOnEntryAction(delegate(CallFlow cf, State state, Event e)
{
cf["recordingUri"] = cf.RecordedAudioUri;
cf["recordingName"] = cf.SessionId + ".wav";
});
flow.AddState(playbackState2);
//Say goodbye and exit
flow.AddState(ViewStateBuilder.Build("goodbye", new Exit("goodbye", "Your message has been saved. Goodbye.")));
return(flow);
}
