public ActionResult ClosedTicket(ViewModel.Ticket m)
{
try
{
Ticket obj = ViewModel.Ticket.ConvertToTicketBusiness(m);
obj.Requester = m.Requester.Email;
obj.TicketStatus = TicketStatus.Closed.ToString();
obj.Escalation = User.Identity.Name;
//obj.CreatedBy = User.Identity.Name;
//obj.CreatedDate = DateTime.Now;
obj.UpdatedBy = User.Identity.Name;
obj.UpdatedDate = DateTime.Now;
var objHistory = SaveTicketHistory(obj, "Closed");
if (obj.IsValid && objHistory.IsValid)
{
obj = obj.Save();
objHistory = objHistory.Save();
}
ViewBag.SuccessMsg = "Success";
}
catch (Exception ex)
{
return(View(m));
}
return(RedirectToAction("IndexInbox", "Inbox"));
}
public ActionResult DisplayTicket(long ticketId)
{
Ticket ticket = Ticket.GetTicket(ticketId);
Customer cust = Customer.GetCustomer(ticket.Requester);
ViewModel.Ticket m = new ViewModel.Ticket(ticket, cust);
var list = TicketHistoryInfoList.GetTicketActivityByTicketNo(ticket.TicketNo).ToList();
List <string> agenIdList = new List <string>();
AgentInfo info = AgentInfo.GetAgentInfo(User.Identity.Name);
agenIdList.Add(info.idCustAgent);
if (info.IsSupervisor)
{
var infolist = AgentInfoList.GetAgentByGroup(info.GroupName).Where(x => x.SPVID == info.idCustAgent).ToList();
foreach (var item in infolist)
{
agenIdList.Add(item.idCustAgent);
}
}
list = list.Where(x => agenIdList.Contains(x.TicketOwner)).OrderByDescending(x => x.UpdatedDate).ToList();
ViewBag.TicketHistory = list;
return(View(m));
}
// GET: Ticketing
public ActionResult Index(string email, string phoneNumber)
{
Ticketing ticket = Ticketing.Create(User.Identity.Name, email);
ViewModel.Ticket m = new ViewModel.Ticket(ticket.TicketObject, ticket.CustObject);
if (string.IsNullOrEmpty(m.Requester.Custno))
{
m.Requester.Custno = phoneNumber;
}
return(View(m));
}
public ActionResult UpdateTicket(ViewModel.Ticket m)
{
try
{
foreach (var item in m.Solution)
{
if (item.UpdateDate == DateTime.MinValue)
{
item.UpdateDate = DateTime.Now;
}
}
Ticket old = Ticket.GetTicket(m.IdTicket);
Ticket obj = ViewModel.Ticket.ConvertToTicketBusiness(m);
obj.Requester = m.Requester.Email;
obj.TicketStatus = TicketStatus.Open.ToString();
obj.Escalation = User.Identity.Name;
//obj.CreatedBy = User.Identity.Name;
//obj.CreatedDate = DateTime.Now;
obj.UpdatedBy = User.Identity.Name;
obj.UpdatedDate = DateTime.Now;
//string updatecommand = GetUpdateCommand(m, old);
var objHistory = SaveTicketHistory(obj, "Update Ticket");
Customer cust = Customer.GetCustomer(obj.Requester);
if (cust != null)
{
cust.FirstName = m.Requester.FirstName;
cust.LastName = m.Requester.LastName;
cust.CustNo = m.Requester.Custno;
cust.CompanyName = m.Requester.CompanyName;
if (cust.IsValid)
{
cust = cust.Save();
}
}
if (obj.IsValid && objHistory.IsValid)
{
obj = obj.Save();
objHistory = objHistory.Save();
}
ViewBag.SuccessMsg = "Success";
}
catch (Exception ex)
{
return(View(m));
}
return(RedirectToAction("IndexInbox", "Inbox"));
}
public ActionResult UpdateTicket(string id)
{
Ticket ticket = Ticket.GetTicket(id);
Customer cust = Customer.GetCustomer(ticket.Requester);
if (cust == null)
{
cust = Customer.NewCustomer();
}
ViewModel.Ticket vm = new ViewModel.Ticket(ticket, cust);
return(View(vm));
}
public ActionResult AddSolution(string id)
{
Ticket ticket = Ticket.GetTicket(id);
Customer cust = Customer.GetCustomer(ticket.Requester);
if (cust == null)
{
cust = Customer.NewCustomer();
return(RedirectToAction("Index", new { email = cust.Email, phoneNumber = cust.CustNo }));
}
ViewModel.Ticket vm = new ViewModel.Ticket(ticket, cust);
return(View(vm));
}
public ActionResult OpenTicket(string id)
{
Ticket ticket = Ticket.GetTicket(id);
Customer cust = Customer.GetCustomer(ticket.Requester);
if (cust == null)
{
cust = Customer.NewCustomer();
return(RedirectToAction("Index", "Ticketing", new { email = cust.Email, phoneNumber = cust.CustNo }));
}
ViewModel.Ticket vm = new ViewModel.Ticket(ticket, cust);
ViewBag.TicketHistory = TicketHistoryInfoList.GetTicketActivityByTicketNoAndUsername(ticket.TicketNo, User.Identity.Name);
return(View(vm));
}
public string GetUpdateCommand(ViewModel.Ticket ticket, Ticket obj)
{
string updatecommand = string.Empty;
//created, add solution, escalated, closed
if (ticket.IdTicket == 0)
{
updatecommand = "Created";
}
if (ticket.Solution != null && ticket.Solution.Count > 0)
{
string currentsolution = Newtonsoft.Json.JsonConvert.SerializeObject(ticket.Solution);
if (!currentsolution.Equals(obj.Solution))
{
updatecommand = "Add Solution";
}
}
if (ticket.TicketStatus == "Closed")
{
updatecommand = "Closed";
}
return(updatecommand);
}
public ActionResult Index(ViewModel.Ticket m)
{
string errorMessage = string.Empty;
try
{
foreach (var item in m.Solution)
{
if (item.UpdateDate == DateTime.MinValue)
{
item.UpdateDate = DateTime.Now;
}
}
using (DatabaseManager ctx = new DatabaseManager(true))
{
if (string.IsNullOrEmpty(m.TicketNo))
{
m.TicketNo = TicketNo.Create(User.Identity.Name, "TICKET");
}
Ticket obj = ViewModel.Ticket.ConvertToTicketBusiness(m);
obj.Requester = m.Requester.Email;
obj.TicketStatus = TicketStatus.Open.ToString();
obj.Escalation = User.Identity.Name;
obj.CreatedBy = User.Identity.Name;
obj.CreatedDate = DateTime.Now;
obj.UpdatedBy = obj.CreatedBy;
obj.UpdatedDate = obj.CreatedDate;
string updatecommand = "Created";//GetUpdateCommand(m, obj);
var objHistory = SaveTicketHistory(obj, updatecommand);
if (m.isClosed)
{
obj.TicketStatus = TicketStatus.Closed.ToString();
objHistory.TicketStatus = TicketStatus.Closed.ToString();
}
if (obj.IsValid && objHistory.IsValid)
{
obj = obj.Save();
objHistory = objHistory.Save();
}
else
{
System.Text.StringBuilder sb = new System.Text.StringBuilder();
foreach (var item in obj.GetBrokenRules())
{
sb.AppendLine(item.Description);
}
foreach (var item in objHistory.GetBrokenRules())
{
sb.AppendLine(item.Description);
}
errorMessage = sb.ToString();
}
Customer cust = ViewModel.Ticket.ConvertToCustomerBusiness(m.Requester);
if (string.IsNullOrEmpty(cust.CreatedBy))
{
cust.CreatedBy = User.Identity.Name;
cust.CreatedDate = DateTime.Now;
}
cust.UpdatedBy = User.Identity.Name;
cust.UpdatedDate = DateTime.Now;
if (cust.IsValid)
{
cust = cust.Save();
}
else
{
System.Text.StringBuilder sb = new System.Text.StringBuilder();
foreach (var item in cust.GetBrokenRules())
{
sb.AppendLine(item.Description);
}
errorMessage = errorMessage + "---" + sb.ToString();
}
if (string.IsNullOrEmpty(errorMessage))
{
ctx.SaveChanges();
ViewBag.SuccessMsg = "Success";
}
else
{
throw new Exception("Terjadi kesalahan!");
}
}
}
catch (Exception ex)
{
errorMessage = ex.Message + "---" + errorMessage;
ViewBag.ErrorMsg = errorMessage;
LogActivity log = LogActivity.NewLogActivity();
log.ControllerName = "Ticketing";
log.ActionName = "Index";
log.LogData = Newtonsoft.Json.JsonConvert.SerializeObject(errorMessage);
log.CreatedBy = User.Identity.Name;
log.CreatedDate = DateTime.Now;
log = log.Save();
return(View(m));
}
return(RedirectToAction("IndexInbox", "Inbox"));
}
