void btnManualDial_Click(object sender, RoutedEventArgs e)
{
try
{
channelManager.StartSyncProcess(false);
if (btnManualDial.Content.ToString() == "Start Manual Dialing")
{
channelManager.ActiveChannel.CurrentDialStatus = "Manual";
btnManualDial.Content = "Stop Manual Dialing";
btnAutomaticDial.IsEnabled = false;
VMuktiHelper.CallEvent("StartManualDialing", this, new VMuktiEventArgs(true, "Manual"));
}
else if (btnManualDial.Content.ToString() == "Stop Manual Dialing")
{
btnManualDial.Content = "Start Manual Dialing";
btnAutomaticDial.IsEnabled = true;
VMuktiHelper.CallEvent("StartManualDialing", this, new VMuktiEventArgs(false, "Manual"));
if (channelManager.ActiveChannel.CallResult != (ClsChannel.CallStatus)CallStatus.NotInCall && channelManager.ActiveChannel.CallResult != (ClsChannel.CallStatus)CallStatus.CallHangUp)
{
VMuktiHelper.CallEvent("HangUp", this, new VMuktiEventArgs(channelManager.ActiveChannel.ChannelID));
}
}
}
catch (Exception ex)
{
VMuktiHelper.ExceptionHandler(ex, "btnManualDial_Click()", "MyDialer.xaml.cs");
}
}
void MyDialer_VMuktiEvent_Logoff(object sender, VMuktiEventArgs e)
{
try
{
VMuktiHelper.CallEvent("SetDisposition", this, new VMuktiEventArgs(100, "None", false));
channelManager.CallExit();
}
catch (Exception ex)
{
VMuktiHelper.ExceptionHandler(ex, "MyDialer_VMuktiEvent_Logoff()", "MyDialer.xaml.cs");
}
}
public void CallExit()
{
try
{
if (!blExit)
{
blExit = true;
if (StrAgentNumber != "")
{
clsDataService.DeallocateSIPInformation(long.Parse(StrAgentNumber));
}
try
{
foreach (ClsChannel cl in _DiallerChannel)
{
if (cl.CallResult == ClsChannel.CallStatus.CallInProgress)
{
VMuktiHelper.CallEvent("HangUp", this, new VMuktiEventArgs("PredictiveDialer", cl.ChannelID));
}
}
}
catch (Exception ex)
{
ex.Data.Add("My Key", "VMukti--:--VmuktiModules--:--Call Center--:--AutoDialer--:--Dialer.Business--:--ClsChannelManager.cs--:--HangUp()--");
ClsException.LogError(ex);
ClsException.WriteToErrorLogFile(ex);
}
//if (objLeadCollection != null)
//{
foreach (ClsLead cd in objLeadCollection)
{
clsDataService.UpdateLeadStatus(cd.ID, cd.Status);
// clsDataService.UpdateLeadStatus(cd.ID, "Fresh");
}
UpdateSyncAtExit();
}
}
catch (Exception ex)
{
ex.Data.Add("My Key", "VMukti--:--VmuktiModules--:--Call Center--:--AutoDialer--:--Dialer.Business--:--ClsChannelManager.cs--:--CallExit()--");
ClsException.LogError(ex);
ClsException.WriteToErrorLogFile(ex);
}
finally
{
if (!blExit)
{
UpdateSyncAtExit();
}
}
}
void MyDialer_VMuktiEvent_AllCtlLoaded(object sender, VMuktiEventArgs e)
{
try
{
VMuktiHelper.CallEvent("RegisterAgent", this, new VMuktiEventArgs(channelManager.AgentNumber, channelManager.AgentPassWord, channelManager.SIPServerAddress));
VMuktiHelper.CallEvent("SetCampaignID", this, new VMuktiEventArgs(channelManager.CurrentCampaingID));
btnManualDial_Click(null, null);
}
catch (Exception ex)
{
VMuktiHelper.ExceptionHandler(ex, "MyDialer_VMuktiEvent_AllCtlLoaded()", "MyDialer.xaml.cs");
}
}
//Call back disposition for the particular call
void btnEnterCallBackReason_Click(object sender, RoutedEventArgs e)
{
try
{
if (!CallBackInfoAvailable())
{
MessageBox.Show("Fill Proper Values For Call Back");
return;
}
else
{
//set callback time
string sCallBackDateTime = monthPicker.SelectedDate.Value.ToShortDateString();
sCallBackDateTime += " " + cmbHour.SelectionBoxItem.ToString();
sCallBackDateTime += ":" + cmbMin.SelectionBoxItem.ToString();
sCallBackDateTime += ":00";
sCallBackDateTime += " " + cmbAMPM.SelectionBoxItem.ToString();
if (sCallingType == "AutoMatic")
{
VMuktiHelper.CallEvent("SetDisposition", this, new VMuktiEventArgs(sCurrentDispostion, txtCallBackReason.Text.ToString(), chkIsPublic.IsChecked, sCallBackDateTime, sCurrentChannelID));
VMuktiHelper.CallEvent("SetDialerEnable", this, new VMuktiEventArgs(true));
}
else if (sCallingType == "Predictive")
{
//VMuktiHelper.CallEvent("SetDispositionForPredictive", this, new VMuktiEventArgs(sCurrentDispostion, txtCallBackReason.Text.ToString(), chkIsPublic.IsChecked, sCallBackDateTime, sCurrentChannelID));
VMuktiHelper.CallEvent("SetDispositionForPredictive", this, new VMuktiEventArgs(sCurrentDispostion, txtCallBackReason.Text.ToString(), chkIsPublic.IsChecked, sCallBackDateTime, sCurrentChannelID));
VMuktiHelper.CallEvent("SetPredictiveDialerEnable", this, new VMuktiEventArgs(true, sCurrentChannelID));
}
cnvDispoButtons.Visibility = Visibility.Visible;
cnvDispoButtons.IsEnabled = false;
cnvDispositon.Visibility = Visibility.Hidden;
cnvCallBack.Visibility = Visibility.Hidden;
blApplicationExit = false;
txtCallBackReason.Text = string.Empty;
txtCallBackNo.Text = string.Empty;
chkIsPublic.IsChecked = false;
monthPicker.SelectedDate.GetValueOrDefault();
cmbAMPM.SelectedIndex = 0;
cmbHour.SelectedIndex = 0;
cmbMin.SelectedIndex = 0;
}
VMuktiAPI.VMuktiHelper.CallEvent("entDipositionRenderStatus", this, new VMuktiEventArgs(false));
}
catch (Exception ex)
{
VMuktiAPI.VMuktiHelper.ExceptionHandler(ex, "btnEnterCallBackReason_Click()", "CtlDispositionRender.xaml.cs");
}
}
void btnAutomaticDial_Click(object sender, RoutedEventArgs e)
{
try
{
if (btnAutomaticDial.Content.ToString() == "Start Automatic Dialing")
{
if (channelManager.CurrentCampaingID == 0)
{
lblMessage.Content = "No Campaing available";
//MessageBox.Show("No Campaing available");
}
else if (channelManager.LeadCollection == null || channelManager.LeadCollection.Count == 0)
{
lblMessage.Content = "No Fresh Leads available";
//MessageBox.Show("No Fresh Leads available");
}
else
{
channelManager.ActiveChannel.CurrentDialStatus = "Automatic";
channelManager.ActiveChannel.CountryCode = channelManager.GetCountryCode();
channelManager.ActiveChannel.CampaginPrefix = channelManager.GetCampaginPrefix();
btnAutomaticDial.Content = "Stop Automatic Dialing";
btnManualDial.IsEnabled = false;
if (channelManager.LeadCollection.Count != 0)
{
VMuktiHelper.CallEvent("StartManualDialing", this, new VMuktiEventArgs(true, "AutoMatic"));
}
FireCall();
channelManager.StartSyncProcess(true);
}
}
else if (btnAutomaticDial.Content.ToString() == "Stop Automatic Dialing")
{
btnAutomaticDial.Content = "Start Automatic Dialing";
btnManualDial.IsEnabled = true;
//channel1.CallResult = (ClsChannel.CallStatus)CallStatus.CallHangUp;
VMuktiHelper.CallEvent("StartManualDialing", this, new VMuktiEventArgs(false, "AutoMatic"));
//VMuktiHelper.CallEvent("HangUp", this, new VMuktiEventArgs(channel1.ChannelID,channel1.CallResult.ToString()));
cnvMain.IsEnabled = false;
FncRemoveDialLead();
channelManager.StartSyncProcess(false);
}
}
catch (Exception ex)
{
VMuktiHelper.ExceptionHandler(ex, "btnAutomaticDial_Click()", "MyDialer.xaml.cs");
}
}
void MyDialer_VMuktiEvent_SetMyDialerEnable(object sender, VMuktiEventArgs e)
{
try
{
cnvMain.IsEnabled = bool.Parse(e._args[0].ToString());
if (btnAutomaticDial.Content.ToString().StartsWith("Start") && btnManualDial.Content.ToString().StartsWith("Start"))
{
VMuktiHelper.CallEvent("SetSoftPhoneEnable", this, new VMuktiEventArgs(false));
}
else
{
VMuktiHelper.CallEvent("SetSoftPhoneEnable", this, new VMuktiEventArgs(true));
}
}
catch (Exception ex)
{
VMuktiHelper.ExceptionHandler(ex, "MyDialer_VMuktiEvent_SetMyDialerEnable()", "MyDialer.xaml.cs");
}
}
public void CallExit()
{
try
{
if (!blExit)
{
blExit = true;
if (StrAgentNumber != "")
{
clsDataService.DeallocateSIPInformation(long.Parse(StrAgentNumber));
}
try
{
if (channel1.ChannelID != "")
{
VMuktiHelper.CallEvent("HangUp", this, new VMuktiEventArgs(channel1.ChannelID));
}
}
catch
{
}
foreach (ClsLead cd in objLeadCollection)
{
clsDataService.UpdateLeadStatus(cd.ID, cd.Status);
}
UpdateSyncAtExit();
}
}
catch (Exception ex)
{
VMuktiHelper.ExceptionHandler(ex, "CallExit()", "ClsChannelManager.cs");
}
finally
{
if (!blExit)
{
UpdateSyncAtExit();
}
}
}
public void FireCall()
{
try
{
//lock (this)
//{
if (channelManager.LeadCollection.Count == 0)
{
lblMessage.Content = "Leads Over";
//MessageBox.Show("Leads Over");
btnAutomaticDial.Content = "Start Automatic Dialing";
btnManualDial.IsEnabled = true;
}
else
{
// CallResult = CallStatus.CallHangUp;
VMuktiHelper.CallEvent("SetLeadIDCRM", this, new VMuktiEventArgs(channelManager.LeadCollection[0].ID));
//VMuktiHelper.CallEvent("SetLeadIDScript", this, new VMuktiEventArgs(channelManager.LeadCollection[0].ID));
VMuktiHelper.CallEvent("SetLeadIDScript", this, new VMuktiEventArgs(channelManager.LeadCollection[0].ID, channelManager.LeadCollection[0].ID, "Automatic"));
channelManager.ActiveChannel.CurrentPhoneNo = channelManager.LeadCollection[0].PhoneNo;
channelManager.ActiveChannel.CurrentCampainID = channelManager.CurrentCampaingID;
channelManager.ActiveChannel.LeadID = channelManager.LeadCollection[0].ID;
channelManager.ActiveChannel.ChannelID = "1";
channelManager.ActiveChannel.UserID = channelManager.UserID;
channelManager.ActiveChannel.ConfID = long.Parse("1");
channelManager.ActiveChannel.IsDNC = false;
channelManager.ActiveChannel.IsGlobal = false;
// channelManager.ActiveChannel.DispositionID = long.Parse("1");
channelManager.ActiveChannel.CallNote = "Hello";
//MessageBox.Show(objLeadCollection[0].PhoneNo.ToString());
VMuktiHelper.CallEvent("SetChannelStatus", this, new VMuktiEventArgs(CallStatus.ReadyState));
}
}
catch (Exception ex)
{
VMuktiHelper.ExceptionHandler(ex, "FireCall()", "MyDialer.xaml.cs");
}
//}
}
void CtlDispositionRender_VMuktiEvent_SetDispositiForDetectedTone(object sender, VMuktiEventArgs e)
{
try
{
//objDispColl.GetDispoId(e._args[0].ToString())
if (sCallingType == "AutoMatic")
{
VMuktiHelper.CallEvent("SetDialerEnable", this, new VMuktiEventArgs(true));
}
if (sCallingType == "Predictive")
{
VMuktiHelper.CallEvent("SetPredictiveDialerEnable", this, new VMuktiEventArgs(true, sCurrentChannelID));
}
sCurrentDispostion = objDispColl.GetDispoId(e._args[0].ToString()).ToString();
sPhoneNumber = e._args[1].ToString();
sCurrentChannelID = e._args[2].ToString();
sCallingType = e._args[3].ToString();
txtCallNote.Text = string.Empty;
cnvDispoButtons.Visibility = Visibility.Visible;
cnvDispoButtons.IsEnabled = false;
cnvCallBack.Visibility = Visibility.Hidden;
cnvOtherDispositon.Visibility = Visibility.Hidden;
cnvDispositon.Visibility = Visibility.Hidden;
blApplicationExit = false;
//Automatic dialing
if (sCallingType == "AutoMatic")
{
VMuktiHelper.CallEvent("SetDisposition", this, new VMuktiEventArgs(sCurrentDispostion, txtCallNote.Text.Trim(), false, null, sCurrentChannelID));
}
if (sCallingType == "Predictive")
{
VMuktiHelper.CallEvent("SetDispositionForPredictive", this, new VMuktiEventArgs(sCurrentDispostion, txtCallNote.Text.Trim(), false, null, sCurrentChannelID));
}
}
catch (Exception ex)
{
}
}
//To enter Disposition Reason
void btnEnterDispReason_Click(object sender, RoutedEventArgs e)
{
try
{
//if (txtDNCReason.Text.Trim() == string.Empty)
//{
// MessageBox.Show("Enter Desposition Reason");
// return;
//}
//else
//{
if (sCallingType == "AutoMatic")
{
VMuktiHelper.CallEvent("SetDisposition", this, new VMuktiEventArgs(sCurrentDispostion, txtDNCReason.Text.ToString(), true));
VMuktiHelper.CallEvent("SetDialerEnable", this, new VMuktiEventArgs(true));
}
else if (sCallingType == "Predictive")
{
VMuktiHelper.CallEvent("SetDispositionForPredictive", this, new VMuktiEventArgs(sCurrentDispostion, txtDNCReason.Text.Trim(), false, null, sCurrentChannelID));
VMuktiHelper.CallEvent("SetPredictiveDialerEnable", this, new VMuktiEventArgs(true, sCurrentChannelID));
}
cnvDispoButtons.Visibility = Visibility.Visible;
cnvDispoButtons.IsEnabled = false;
cnvDispositon.Visibility = Visibility.Hidden;
cnvCallBack.Visibility = Visibility.Hidden;
blApplicationExit = false;
txtDNCReason.Text = string.Empty;
txtPhoneNo.Text = string.Empty;
//}
VMuktiAPI.VMuktiHelper.CallEvent("entDipositionRenderStatus", this, new VMuktiEventArgs(false));
}
catch (Exception ex)
{
VMuktiAPI.VMuktiHelper.ExceptionHandler(ex, "btnEnterDispReason_Click()", "CtlDispositionRender.xaml.cs");
}
}
public CtlDispositionRender(ModulePermissions[] MyPermissions)
{
try
{
InitializeComponent();
_MyPermissions = MyPermissions;
FncPermissionsReview();
//VMuktiAPI.VMuktiInfo.ConnectionString = "Data Source=61.17.213.134\\SqlExpress;Initial Catalog=VMukti;User ID=sa;PassWord=mahavir;";
VMuktiHelper.RegisterEvent("SetCampaignID").VMuktiEvent += new VMuktiEvents.VMuktiEventHandler(CtlDispositionRender_VMuktiEventCampaignID);
VMuktiHelper.RegisterEvent("SetDispositionEnable").VMuktiEvent += new VMuktiEvents.VMuktiEventHandler(CtlDispositionRender_VMuktiEvent_SetDispositionEnable);
VMuktiHelper.RegisterEvent("SetDispositionButtonClickEvent").VMuktiEvent += new VMuktiEvents.VMuktiEventHandler(CtlDispositionRender_VMuktiEvent_SetDispositionButtonClickEvent);
VMuktiHelper.RegisterEvent("SetDispositiForDetectedTone").VMuktiEvent += new VMuktiEvents.VMuktiEventHandler(CtlDispositionRender_VMuktiEvent_SetDispositiForDetectedTone);
cnvDispoButtons.IsEnabled = false;
Application.Current.Exit += new ExitEventHandler(Current_Exit);
this.btnEnterDispReason.Click += new RoutedEventHandler(btnEnterDispReason_Click);
this.btnCancelDispReason.Click += new RoutedEventHandler(btnCancelDispReason_Click);
this.btnEnterCallBackReason.Click += new RoutedEventHandler(btnEnterCallBackReason_Click);
this.btnCancelCallBackReason.Click += new RoutedEventHandler(btnCancelCallBackReason_Click);
this.btnCancelOtherDispReason.Click += new RoutedEventHandler(btnCancelOtherDispReason_Click);
this.btnEnterOtherDispReason.Click += new RoutedEventHandler(btnEnterOtherDispReason_Click);
//this.Unloaded += new RoutedEventHandler(CtlDispositionRender_Unloaded);
VMuktiHelper.CallEvent("AllModulesLoaded", this, null);
VMuktiHelper.CallEvent("AllModulesLoadedForPredictive", this, null);
VMuktiAPI.VMuktiHelper.RegisterEvent("SignOut").VMuktiEvent += new VMuktiEvents.VMuktiEventHandler(CtlDispositionRender_VMuktiEvent);
}
catch (Exception ex)
{
VMuktiAPI.VMuktiHelper.ExceptionHandler(ex, "CtlDispositionRender()", "CtlDispositionRender.xaml.cs");
}
}
void Current_Exit(object sender, ExitEventArgs e)
{
try
{
if (blApplicationExit == true)
{
if (sCallingType == "AutoMatic")
{
VMuktiHelper.CallEvent("SetDisposition", this, new VMuktiEventArgs(100, "None", false, null, sCurrentChannelID));
}
else if (sCallingType == "Predictive")
{
VMuktiHelper.CallEvent("SetDispositionForPredictive", this, new VMuktiEventArgs(100, "None", false, null, sCurrentChannelID));
}
}
VMuktiHelper.UnRegisterEvent("SetCampaignID");
VMuktiHelper.UnRegisterEvent("SetDispositionEnable");
VMuktiHelper.UnRegisterEvent("SetDispositionButtonClickEvent");
}
catch (Exception ex)
{
VMuktiAPI.VMuktiHelper.ExceptionHandler(ex, "Current_Exit()", "CtlDispositionRender.xaml.cs");
}
}
//Submit Disposition for the particular call
void btnEnterOtherDispReason_Click(object sender, RoutedEventArgs e)
{
try
{
txtCallNote.Text = string.Empty;
cnvDispoButtons.Visibility = Visibility.Visible;
cnvDispoButtons.IsEnabled = false;
cnvCallBack.Visibility = Visibility.Hidden;
cnvOtherDispositon.Visibility = Visibility.Hidden;
cnvDispositon.Visibility = Visibility.Hidden;
blApplicationExit = false;
//Automatic dialing
if (sCallingType == "AutoMatic")
{
VMuktiHelper.CallEvent("SetDisposition", this, new VMuktiEventArgs(sCurrentDispostion, txtCallNote.Text.Trim(), false, null, sCurrentChannelID));
VMuktiHelper.CallEvent("SetDialerEnable", this, new VMuktiEventArgs(true));
}
//Predictive dialing
else if (sCallingType == "Predictive")
{
//VMuktiHelper.CallEvent("SetDispositionForPredictive", this, new VMuktiEventArgs(sCurrentDispostion, txtCallNote.Text.Trim(), false, null, sCurrentChannelID));
VMuktiHelper.CallEvent("SetDispositionForPredictive", this, new VMuktiEventArgs(sCurrentDispostion, txtCallNote.Text.Trim(), false, null, sCurrentChannelID));
VMuktiHelper.CallEvent("SetPredictiveDialerEnable", this, new VMuktiEventArgs(true, sCurrentChannelID));
}
//VMuktiHelper.CallEvent("SetSoftPhoneEnable", this, new VMuktiEventArgs(true));
//VMuktiAPI.VMuktiHelper.CallEvent("entDipositionRenderStatus", this, new VMuktiEventArgs(false));
//}
}
catch (Exception ex)
{
VMuktiAPI.VMuktiHelper.ExceptionHandler(ex, "btnEnterOtherDispReason_Click()", "CtlDispositionRender.xaml.cs");
}
}
