public bool UpdateTicket(UpdateTicketRequest data)
{
if (data == null)
{
return(false);
}
var ticket = _db.Tickets.Where(a => a.Id == data.Id).FirstOrDefault();
if (ticket == null)
{
return(false);
}
if (data.Query != null)
{
ticket.Query = data.Query;
}
if (data.Status != null)
{
ticket.Status = data.Status;
}
if (data.ContactId != '\0')
{
ticket.ContactId = data.ContactId;
}
_db.SaveChanges();
return(true);
}
public bool UpdateTicket(UpdateTicketRequest request)
{
if (request != null)
{
var ticket = _db.Tickets.Where(a => a.Id == request.Id).FirstOrDefault();
if (ticket != null)
{
ticket.Title = string.IsNullOrEmpty(request.Title) ? ticket.Title : request.Title;
ticket.Description = string.IsNullOrEmpty(request.Description) ? ticket.Description : request.Description;
ticket.LastModified = DateTime.Now;
_db.SaveChanges();
Logs logs = new Logs
{
Title = string.IsNullOrEmpty(request.Title) ? ticket.Title : request.Title,
Description = string.IsNullOrEmpty(request.Description) ? ticket.Description : request.Description,
LastModified = DateTime.Now,
ticketId = request.Id,
registerId = ticket.registerId,
};
_db.Logs.Add(logs);
_db.SaveChanges();
return(true);
}
}
return(false);
}
public IActionResult UpdateTicket(UpdateTicketRequest request)
{
if (request == null)
{
return(BadRequest(new { message = "Please check your input" }));
}
return(Ok(ticketRepository.UpdateTicket(request)));
}
/// <summary>
/// Create a new ticket in Freshdesk.
///
/// c.f. https://developers.freshdesk.com/api/#create_ticket
/// </summary>
///
/// <param name="ticketId">
/// The unique identifier for the ticket to be updated.
/// </param>
///
/// <param name="updateTicketRequest">
/// Describes the values of all the fields in the new ticket.
/// </param>
///
/// <param name="cancellationToken"></param>
///
/// <returns>
/// The updated ticket with all the new values as seen by the API.
/// </returns>
public async Task <Ticket> UpdateTicketAsync(
long ticketId,
UpdateTicketRequest updateTicketRequest,
CancellationToken cancellationToken = default)
{
return(await _freshdeskClient
.ApiOperationAsync <Ticket, UpdateTicketRequest>(HttpMethod.Put, $"/api/v2/tickets/{ticketId}", updateTicketRequest, cancellationToken : cancellationToken)
.ConfigureAwait(false));
}
public IActionResult update(Guid id, UpdateTicketRequest req)
{
var userId = HttpContext.User.Claims.Single(x => x.Type == "Id").Value;
var res = _ticketService.Update(id, Guid.Parse(userId), req);
if (!res.Success)
{
return(BadRequest(res));
}
return(Ok(res));
}
static void UpdateTicket(MagentoService service, string siteUrl, string token, int ticketId)
{
var updateTicketRequest = new UpdateTicketRequest()
{
ticket_id = ticketId.ToString(),
status = "read",
type = "dispute",
item_id = "listing124",
subject = "listing",
updated_by_id = "daolam",
last_modified_at = DateTime.UtcNow.ToString("yyyy-MM-dd hh:mm:ss"),
note = "updated note",
};
var result = service.UpdateTicket(siteUrl, token, updateTicketRequest);
if (result.HasError)
{
Console.WriteLine("UpdateTicket " + result.Error);
}
else
{
Console.WriteLine("UpdateTicket " + result.Result.ToString());
}
}
public async Task <IActionResult> Update([FromRoute] Guid ticketId, [FromBody] UpdateTicketRequest request)
{
var newAssignee = await _userService.GetUserByUserIdAsync(request.AssigneeId);
var ticket = await _ticketService.GetByIdAsync(ticketId);
ticket.Title = request.Title;
ticket.Description = request.Description;
ticket.Priority = request.Priority;
ticket.Status = request.Status;
ticket.UpdatedAt = DateTime.UtcNow;
ticket.AssigneeId = newAssignee?.Id;
var updated = await _ticketService.UpdateAsync(ticket);
var ticketDto = _ticketToDtoConverter.Convert(ticket);
if (updated)
{
return(Ok(ticketDto));
}
return(NotFound());
}
public async Task <IActionResult> UpdateTicketById(int id, [FromBody] UpdateTicketRequest updateTicketRequest)
{
var ticket = await _tService.UpdateTicketByIdAsync(id, updateTicketRequest);
return(Ok(ticket));
}
public async Task <IActionResult> CreateTicket([FromBody] UpdateTicketRequest updateTicketRequest)
{
var ticket = await _tService.CreateTicketAsync(updateTicketRequest);
return(Ok(new { status = 200, data = ticket, message = "You bought a ticket!" }));
}
public MagentoServiceResponse <bool> UpdateTicket(string siteUrl, string token, UpdateTicketRequest updateTicketRequest)
{
var client = CreateRestClient(siteUrl, token);
var serviceResponse = new MagentoServiceResponse <bool>();
var request = CreateRequest("/rest/aheadworks/helpdesk/updateticket", Method.POST);
request.AddBody(updateTicketRequest);
try
{
var response = client.Execute(request);
if (response.StatusCode == HttpStatusCode.OK)
{
var content = SimpleJson.DeserializeObject <JsonArray>(response.Content);
if (content == null)
{
serviceResponse.Error = "Can not deserialize content";
}
else
{
serviceResponse.Result = (bool)content[0];
}
}
else
{
serviceResponse.Error = response.Content;
}
}
catch (Exception ex)
{
serviceResponse.Error = ex.Message;
}
return(serviceResponse);
}
public UpdateResponse <TicketDTO> Update(Guid id, Guid userId, UpdateTicketRequest req)
{
var res = new UpdateResponse <TicketDTO>();
var type = req.Type.ConvertToTicketType();
var ticket = _ticketRepository.FindById(id);
if (ticket == null)
{
return((UpdateResponse <TicketDTO>)res.ReturnErrorResponseWith("Ticket not found"));
}
if (ticket.Project.ProjectUsersReq.Where(
pur => pur.UserAssigned.Id.Equals(userId) ||
pur.Sender.Id.Equals(userId)).ToList().Count <= 0)
{
return((UpdateResponse <TicketDTO>)
res.ReturnErrorResponseWith("You can cnahge only tickets on projects that you are working on!"));
}
var user = _userRepository.FindById(userId);
if (user == null)
{
return((UpdateResponse <TicketDTO>)
res.ReturnErrorResponseWith("User not found"));
}
var status = _ticketStatusRepository.FindById(req.StatusId);
if (status == null)
{
return((UpdateResponse <TicketDTO>)
res.ReturnErrorResponseWith("Status not found"));
}
var histories = _ticketDomainService
.GetHistoriesFor(ticket,
user,
req.Title,
req.Description,
req.Deadline,
type,
status);
if (type != TicketType.UNDEFINED)
{
ticket.Type = type;
}
ticket.Title = req.Title;
ticket.Description = req.Description;
ticket.Deadline = req.Deadline;
ticket.Status = status;
ticket.Validate();
if (ticket.GetBrokenRules().Count > 0)
{
return((UpdateResponse <TicketDTO>)
res.ReturnErrorResponseWithMultiple(ticket.GetBrokenRules()));
}
ticket.Updated = DateTime.Now;
foreach (var history in histories)
{
_ticketHistoryRepository.Save(history);
}
_ticketRepository.Update(ticket);
try
{
_uow.Commit();
}
catch (Exception ex)
{
return((UpdateResponse <TicketDTO>)
res.ReturnErrorResponseWith(ex.Message));
}
res.EntityDTO = _mapper.Map <Ticket, TicketDTO>(ticket);
res.Success = true;
return(res);
}
public IActionResult UpdateUser(UpdateTicketRequest data)
{
// IUsersRepo repo = new UsersRepo();
return(Ok(repo.UpdateTicket(data)));
}