public ActionResult CreateTicket(string name, string email, string phonenumber, string companyname, string pilihTiket,
string TicketSubject, string description, string pilihPriority, string pilihEscalatedto)
{
var ticket = TicketNo.Create(User.Identity.Name, "TICKET");
Ticketing tick = Ticketing.Create(User.Identity.Name, phonenumber);
Ticket objTicket = tick.TicketObject;
Customer cust = tick.CustObject;
cust.FirstName = name;
cust.Email = email;
cust.CompanyName = companyname;
objTicket.Priority = pilihPriority;
if (pilihEscalatedto == "-")
{
objTicket.Escalation = User.Identity.Name;
}
else
{
objTicket.Escalation = pilihEscalatedto;
}
objTicket.TicketDescription = description;
objTicket.TicketSubject = TicketSubject;
objTicket.TicketOwner = User.Identity.Name;
objTicket.CreatedBy = User.Identity.Name;
objTicket.CreatedDate = DateTime.Now;
objTicket.UpdatedBy = User.Identity.Name;
objTicket.UpdatedDate = DateTime.Now;
tick.Update();
ViewBag.SuccessMsg = "Success";
return(View());
}
public void Process(MenuStack stack)
{
menuTicketing.Update();
bool enabled = User.IsSignedInPSN && !Ticketing.IsBusy();
if (menuTicketing.AddItem("Request Ticket", enabled))
{
ErrorHandler(Ticketing.RequestTicket());
}
if (menuTicketing.AddItem("Request Cached Ticket", enabled))
{
ErrorHandler(Ticketing.RequestCachedTicket());
}
if (menuTicketing.AddItem("Get Ticket Entitlements", gotTicket))
{
Ticketing.TicketEntitlement[] ticketEntitlements = Ticketing.GetTicketEntitlements(ticket);
OnScreenLog.Add("Ticket contains " + ticketEntitlements.Length + " entitlements");
for (int i = 0; i < ticketEntitlements.Length; i++)
{
OnScreenLog.Add("Entitlement " + i);
OnScreenLog.Add(" " + ticketEntitlements[i].id + " rc: " + ticketEntitlements[i].remainingCount + " cc: " + ticketEntitlements[i].consumedCount + " type: " + ticketEntitlements[i].type);
}
}
if (menuTicketing.AddBackIndex("Back"))
{
stack.PopMenu();
}
}
public ActionResult CreateTicket(string email)
{
string agentid = User.Identity.Name;
Ticketing ticket = Ticketing.Create(agentid, email);
return(View(ticket.TicketObject));
}
public IActionResult ticketAdd(Ticketing task)
{
if (ModelState.IsValid)
{
_uow.Ticketings.Insert(task);
_uow.Ticketings.Save();
return(RedirectToAction("ticketIndex"));
}
else
{
// todo
var tpvOptions = new TicketingQueryOptions <TicketingPointValue>
{
OrderBy = t => t.orderNum
};
ViewBag.PointValues = _uow.TicketingPointValues.List(tpvOptions);
var tsOptions = new TicketingQueryOptions <TicketingStatus>
{
OrderBy = t => t.StatusId
};
ViewBag.Statuses = _uow.TicketingStatuses.List(tsOptions);
ModelState.AddModelError("", "There are errors in the form.");
return(View(task));
}
}
// GET: Ticketing
public ActionResult Index(string email, string phoneNumber)
{
Ticketing ticket = Ticketing.Create(User.Identity.Name, email);
ViewModel.Ticket m = new ViewModel.Ticket(ticket.TicketObject, ticket.CustObject);
if (string.IsNullOrEmpty(m.Requester.Custno))
{
m.Requester.Custno = phoneNumber;
}
return(View(m));
}
private ErrorCode ErrorHandler(ErrorCode errorCode = ErrorCode.NP_ERR_FAILED)
{
if (errorCode != 0)
{
ResultCode result = default(ResultCode);
Ticketing.GetLastError(out result);
if (result.lastError != 0)
{
OnScreenLog.Add("Error: " + result.className + ": " + result.lastError + ", sce error 0x" + result.lastErrorSCE.ToString("X8"));
return(result.lastError);
}
}
return(errorCode);
}
public void Test_Ticketings()
{
//arrange
var t = new Ticketing();
t.SprintNumberId = 1;
t.Name = "test";
t.Description = "Unit Testing";
t.pointValueId = "1";
t.StatusId = "qa";
//act
var testTickeing = t;
//assert
Assert.Equal(1, testTickeing.SprintNumberId);
Assert.Equal("test", testTickeing.Name);
Assert.Equal("Unit Testing", testTickeing.Description);
Assert.Equal("1", testTickeing.pointValueId);
Assert.Equal("qa", testTickeing.StatusId);
}
private ErrorCode ErrorHandler(ErrorCode errorCode = 3)
{
if (errorCode != null)
{
ResultCode resultCode = default(ResultCode);
Ticketing.GetLastError(ref resultCode);
if (resultCode.lastError != null)
{
OnScreenLog.Add(string.Concat(new object[]
{
"Error: ",
resultCode.get_className(),
": ",
resultCode.lastError,
", sce error 0x",
resultCode.lastErrorSCE.ToString("X8")
}));
return(resultCode.lastError);
}
}
return(errorCode);
}
public void Process(MenuStack stack)
{
this.menuTicketing.Update();
bool enabled = User.get_IsSignedInPSN() && !Ticketing.IsBusy();
if (this.menuTicketing.AddItem("Request Ticket", enabled))
{
this.ErrorHandler(Ticketing.RequestTicket());
}
if (this.menuTicketing.AddItem("Request Cached Ticket", enabled))
{
this.ErrorHandler(Ticketing.RequestCachedTicket());
}
if (this.menuTicketing.AddItem("Get Ticket Entitlements", this.gotTicket))
{
Ticketing.TicketEntitlement[] ticketEntitlements = Ticketing.GetTicketEntitlements(this.ticket);
OnScreenLog.Add("Ticket contains " + ticketEntitlements.Length + " entitlements");
for (int i = 0; i < ticketEntitlements.Length; i++)
{
OnScreenLog.Add("Entitlement " + i);
OnScreenLog.Add(string.Concat(new object[]
{
" ",
ticketEntitlements[i].get_id(),
" rc: ",
ticketEntitlements[i].remainingCount,
" cc: ",
ticketEntitlements[i].consumedCount,
" type: ",
ticketEntitlements[i].type
}));
}
}
if (this.menuTicketing.AddBackIndex("Back", true))
{
stack.PopMenu();
}
}
private void OnGotTicket(Messages.PluginMessage msg)
{
ticket = Ticketing.GetTicket();
gotTicket = true;
OnScreenLog.Add("GotTicket");
OnScreenLog.Add(" dataSize: " + ticket.dataSize);
Ticketing.TicketInfo ticketInfo = Ticketing.GetTicketInfo(ticket);
OnScreenLog.Add(" Issuer ID: " + ticketInfo.issuerID);
DateTime dateTime = new DateTime(ticketInfo.issuedDate, DateTimeKind.Utc);
OnScreenLog.Add(" Issue date: " + dateTime.ToLongDateString() + " - " + dateTime.ToLongTimeString());
DateTime dateTime2 = new DateTime(ticketInfo.expireDate, DateTimeKind.Utc);
OnScreenLog.Add(" Expire date: " + dateTime2.ToLongDateString() + " - " + dateTime2.ToLongTimeString());
OnScreenLog.Add(" Account ID: 0x" + ticketInfo.subjectAccountID.ToString("X8"));
OnScreenLog.Add(" Online ID: " + ticketInfo.subjectOnlineID);
OnScreenLog.Add(" Service ID: " + ticketInfo.serviceID);
OnScreenLog.Add(" Domain: " + ticketInfo.subjectDomain);
OnScreenLog.Add(" Country Code: " + ticketInfo.countryCode);
OnScreenLog.Add(" Language Code: " + ticketInfo.languageCode);
OnScreenLog.Add(" Age: " + ticketInfo.subjectAge);
OnScreenLog.Add(" Chat disabled: " + ticketInfo.chatDisabled);
OnScreenLog.Add(" Content rating: " + ticketInfo.contentRating);
}
public void Initialize()
{
this.menuTicketing = new MenuLayout(this, 450, 34);
Ticketing.add_OnGotTicket(new Messages.EventHandler(this.OnGotTicket));
Ticketing.add_OnError(new Messages.EventHandler(this.OnError));
}
public IActionResult ticketEdit([FromRoute] string id, Ticketing selected)
{
if (selected.StatusId == null)
{
_uow.Ticketings.Delete(selected);
_uow.Ticketings.Save();
return(RedirectToAction("ticketIndex", new { ID = id }));
}
else
{
string newStatusId = selected.StatusId;
selected = _uow.Ticketings.Get(selected.SprintNumberId);
selected.StatusId = newStatusId;
_uow.Ticketings.Update(selected);
///*
try
{
_uow.Ticketings.Save();
return(RedirectToAction("ticketIndex", new { ID = id }));
}
catch (DbUpdateConcurrencyException ex)
{
var entry = ex.Entries.Single();
var dbValues = entry.GetDatabaseValues();
if (dbValues == null)
{
ModelState.AddModelError("", "Unable to save- "
+ "this ticket was deleted by another user.");
}
else
{
ModelState.AddModelError("", "Unable to save - "
+ "this book was modified by another user. "
+ "The current database values are displayed "
+ "below. Please edit as needed and click Save, "
+ "or click Cancel");
var dbTicket = (Ticketing)dbValues.ToObject();
if (dbTicket.Name != selected.Name)
{
ModelState.AddModelError("Name",
$"Current db value: {dbTicket.Name}");
}
if (dbTicket.Description != selected.Description)
{
ModelState.AddModelError("Description",
$"Current db value: {dbTicket.Description}");
}
if (dbTicket.pointValueId != selected.pointValueId)
{
ModelState.AddModelError("pointValueId",
$"Current db value: {dbTicket.pointValueId}");
}
if (dbTicket.StatusId != selected.StatusId)
{
ModelState.AddModelError("StatusId",
$"Current db value: {dbTicket.StatusId}");
}
}
return(RedirectToAction("ticketIndex", new { ID = id }));
}
//*/
}
//context.SaveChanges();
//return RedirectToAction("ticketIndex", new { ID = id });
}
