public static ComboBoxItem[] GetTicketTemplates()
{
TicketTemplates templates = new TicketTemplates(UserSession.LoginUser);
templates.LoadByOrganization(UserSession.LoginUser.OrganizationID);
List <ComboBoxItem> result = new List <ComboBoxItem>();
foreach (TicketTemplate template in templates)
{
switch (template.TemplateType)
{
case TicketTemplateType.TicketType:
result.Add(new ComboBoxItem("Ticket Type - " + template.Row["Name"], template.TicketTemplateID));
break;
case TicketTemplateType.PickList:
result.Add(new ComboBoxItem(template.TriggerText, template.TicketTemplateID));
break;
case TicketTemplateType.ActionType:
result.Add(new ComboBoxItem("Action Type", template.TicketTemplateID));
break;
default:
break;
}
}
return(result.ToArray());
}
public static int SaveTicketTemplate(int ticketTemplateID, int templateType, bool isEnabled, bool isPortal, int ticketTypeID, string value, string text)
{
if (!UserSession.CurrentUser.IsSystemAdmin)
{
return(-1);
}
TicketTemplate template;
if (ticketTemplateID < 0)
{
template = (new TicketTemplates(UserSession.LoginUser)).AddNewTicketTemplate();
}
else
{
template = TicketTemplates.GetTicketTemplate(UserSession.LoginUser, ticketTemplateID);
}
template.OrganizationID = UserSession.LoginUser.OrganizationID;
template.TemplateType = (TicketTemplateType)templateType;
template.TicketTypeID = ticketTypeID;
template.TemplateText = text;
template.TriggerText = value;
template.IsEnabled = isEnabled;
template.IsVisibleOnPortal = isPortal;
template.Collection.Save();
return(template.TicketTemplateID);
}
public static string GetTicketTemplate(RestCommand command, int ticketTemplateID)
{
TicketTemplate ticketTemplate = TicketTemplates.GetTicketTemplate(command.LoginUser, ticketTemplateID);
if (ticketTemplate.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(ticketTemplate.GetXml("TicketTemplate", true));
}
public static void DeleteTicketTemplate(int ticketTemplateID)
{
if (!UserSession.CurrentUser.IsSystemAdmin)
{
return;
}
TicketTemplate template = TicketTemplates.GetTicketTemplate(UserSession.LoginUser, ticketTemplateID);
if (UserSession.LoginUser.OrganizationID == template.OrganizationID)
{
template.Delete();
template.Collection.Save();
}
}
public static string GetTicketTemplates(RestCommand command)
{
TicketTemplates ticketTemplates = new TicketTemplates(command.LoginUser);
ticketTemplates.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(ticketTemplates.GetXml("TicketTemplates", "TicketTemplate", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
public static TicketTemplateProxy GetTicketTemplate(int ticketTemplateID)
{
return(TicketTemplates.GetTicketTemplate(UserSession.LoginUser, ticketTemplateID).GetProxy());
}
