public async Task <ActionResult> PostResolutionForTicket(int ticketId, TicketResolutionCommentDto ticketResolution)
{
if (string.IsNullOrEmpty(ticketResolution.ResolutionComment))
{
return(BadRequest("Comment is required for resolving the ticket!"));
}
var ticketFromDb = await _unitOfWork.Tickets.GetById(ticketId);
if (ticketFromDb == null)
{
return(BadRequest("Invalid ticket Id!"));
}
if (ticketFromDb.TicketResolution != null)
{
return(BadRequest("Ticket is already resolved! Resoluiton Id : " + ticketFromDb.TicketResolution.Id + "!"));
}
var currentUser = await _userManager.GetUserAsync(HttpContext.User);
var resolution = new TicketResolution
{
CreatedBy = currentUser.UserName,
CreatedByUserId = currentUser.Id,
DateCreated = DateTime.Now,
ResolutionComment = ticketResolution.ResolutionComment,
TicketId = ticketId
};
ticketFromDb.TicketStatusId = ticketResolution.TicketStatusId;
_unitOfWork.TicketResolutions.Add(resolution);
if (await _unitOfWork.Complete() >= 1)
{
return(Ok("Created new ticket resolution!"));
}
else
{
return(BadRequest("An erron happened while saving new ticket resolution!"));
}
}
// GET: MyTechnicalRequest
public ViewResult Index(string sortOrder, string currentFilter, string searchString, int?page)
{
if (Session["userid"] == null)
{
return(View("LoginRedirect"));
}
else
{
if (WebConfigure.GetLoginPortal() == "true" && Common.GetUserXupj().ToLower() != Session["username"].ToString().ToLower())
{
return(View("LoginRedirect"));
}
ViewBag.CurrentSort = sortOrder;
ViewBag.DateSortParm = String.IsNullOrEmpty(sortOrder) ? "DateDesc" : "";
ViewBag.TitleSortParm = sortOrder == "Title" ? "TitleDesc" : "Title";
ViewBag.StatusSortParm = sortOrder == "Status" ? "StatusDesc" : "Status";
if (searchString != null)
{
page = 1;
}
else
{
searchString = currentFilter;
}
ViewBag.CurrentFilter = searchString;
var tickets = _ticketBs.GetQueryableByUserConected(int.Parse(Session["userid"].ToString()));
//Search MyTR
if (!String.IsNullOrEmpty(searchString))
{
int userlogin = int.Parse(Session["userid"].ToString());
if ("waiting your feedback".Contains(searchString.ToLower()))
{
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString) ||
ticket.SerialNumber.Contains(searchString) ||
(ticket.Status == 2 && userlogin.Equals(ticket.NextCommenter) && (userlogin.Equals(ticket.Responder) || userlogin.Equals(ticket.Submiter))) ||
ticket.Description.Contains(searchString) ||
ticket.EmailCC.Contains(searchString));
}
else if ("pra".Contains(searchString.ToLower()))
{
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString) ||
ticket.SerialNumber.Contains(searchString) ||
(ticket.Status == 2 && !userlogin.Equals(ticket.NextCommenter) && ticket.NextCommenter.Equals(ticket.Responder)) ||
ticket.Description.Contains(searchString) ||
ticket.EmailCC.Contains(searchString));
}
else if ("psa".Contains(searchString.ToLower()))
{
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString) ||
ticket.SerialNumber.Contains(searchString) ||
(ticket.Status == 2 && !userlogin.Equals(ticket.NextCommenter) && ticket.NextCommenter.Equals(ticket.Submiter)) ||
ticket.Description.Contains(searchString) ||
ticket.EmailCC.Contains(searchString));
}
else if ("draft".Contains(searchString.ToLower()))
{
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString) ||
ticket.SerialNumber.Contains(searchString) ||
ticket.Status.Equals(1) ||
ticket.Description.Contains(searchString) ||
ticket.EmailCC.Contains(searchString));
}
else if ("solved".Contains(searchString.ToLower()))
{
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString) ||
ticket.SerialNumber.Contains(searchString) ||
ticket.Status.Equals(6) ||
ticket.Description.Contains(searchString) ||
ticket.EmailCC.Contains(searchString));
}
else if ("closed".Contains(searchString.ToLower()))
{
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString) ||
ticket.SerialNumber.Contains(searchString) ||
ticket.Status.Equals(3) ||
ticket.Description.Contains(searchString) ||
ticket.EmailCC.Contains(searchString));
}
else
{
int[] UserParticipant = _ticketParticipantBusinessService.GetTicketIdBySearchUserId(searchString).ToArray();
int[] User = _userBusinessService.GetListSearchUser(searchString).ToArray();
int[] tagTicket = _articleTagBs.searchTagTicket(searchString).ToArray();
if (tagTicket.Length > 0)
{
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString) ||
ticket.SerialNumber.Contains(searchString) ||
ticket.DPPMno.Contains(searchString) ||
ticket.Description.Contains(searchString) ||
ticket.EmailCC.Contains(searchString) || (tagTicket.Contains(ticket.TicketId) && ticket.Status != 1) || ((User.Contains(ticket.Responder) || User.Contains(ticket.Submiter) || UserParticipant.Contains(ticket.TicketId)) && ticket.Status != 1));
}
else
{
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString) ||
ticket.SerialNumber.Contains(searchString) ||
ticket.DPPMno.Contains(searchString) ||
ticket.Description.Contains(searchString) ||
ticket.EmailCC.Contains(searchString) || ((User.Contains(ticket.Responder) || User.Contains(ticket.Submiter) || UserParticipant.Contains(ticket.TicketId)) && ticket.Status != 1));
}
}
}
List <Ticket> recent = new List <Ticket>();
if (tickets != null)
{
foreach (var item in tickets)
{
Ticket recentDate = new Ticket()
{
TicketId = item.TicketId,
CreatedAt = new[] { item.CreatedAt, item.LastReply, item.UpdatedAt, item.LastStatusDate }.Max()
};
recent.Add(recentDate);
}
ViewBag.RecentDate = recent;
}
else
{
ViewBag.RecentDate = null;
}
switch (sortOrder)
{
case "DateDesc":
tickets = tickets.OrderBy(t => new[] { t.CreatedAt, t.LastReply, t.UpdatedAt, t.LastStatusDate }.Max());
break;
case "Title":
tickets = tickets.OrderBy(t => t.Title);
break;
case "TitleDesc":
tickets = tickets.OrderByDescending(t => t.Title);
break;
case "Status":
tickets = tickets.OrderBy(t => t.Status);
break;
case "StatusDesc":
tickets = tickets.OrderByDescending(t => t.Status);
break;
default:
tickets = tickets.OrderByDescending(t => new[] { t.CreatedAt, t.LastReply, t.UpdatedAt, t.LastStatusDate }.Max());
break;
}
ViewBag.Recent = TechnicalRequest.GetRecentTR(Convert.ToInt32(Session["userid"]));
var ticketPreview = _ticketPreviewBusinessService.MakeFrom(tickets, Convert.ToInt32(Session["userid"]));
List <InvolvedUser> submitter = new List <InvolvedUser>();
List <InvolvedUser> responders = new List <InvolvedUser>();
List <InvolvedUser> involvedUsers = new List <InvolvedUser>();
List <TicketResolution> Resolutions = new List <TicketResolution>();
if (ticketPreview != null)
{
foreach (var ticket in ticketPreview)
{
User submitterData = _userBusinessService.GetDetail(ticket.Submiter);
ticket.IsEscalated = _ticketBs.IsEscalated(ticket.TicketId, Convert.ToInt32(Session["userid"]));
TicketResolution resolution = _ticketResolutionBs.GetByTicket(ticket.TicketId);
if (resolution != null)
{
TicketResolution resolutionObj = new TicketResolution()
{
TicketId = ticket.TicketId,
Description = resolution.Description,
CreatedAt = resolution.CreatedAt
};
Resolutions.Add(resolutionObj);
}
else
{
TicketResolution resolutionObj = new TicketResolution()
{
TicketId = ticket.TicketId,
Description = null,
CreatedAt = null
};
Resolutions.Add(resolutionObj);
}
if (submitterData != null)
{
InvolvedUser submitterUser = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = _userBusinessService.GetDetail(ticket.Submiter).Name
};
submitter.Add(submitterUser);
}
else
{
InvolvedUser submitterUser = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = ""
};
submitter.Add(submitterUser);
}
if (ticket.Responder != 0)
{
User responderData = _userBusinessService.GetDetail(ticket.Responder);
if (responderData != null)
{
InvolvedUser responder = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = _userBusinessService.GetDetail(ticket.Responder).Name
};
responders.Add(responder);
}
else
{
InvolvedUser responder = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = ""
};
responders.Add(responder);
}
}
else
{
if (ticket.Status != 1)
{
InvolvedUser responder = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = "TREND Admin"
};
responders.Add(responder);
}
else
{
InvolvedUser responder = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = ""
};
responders.Add(responder);
}
}
var participants = _ticketParticipantBusinessService.GetByTicket(ticket.TicketId);
if (participants != null)
{
foreach (var participantItem in participants)
{
var useCek = _userBusinessService.GetDetail(participantItem.UserId);
if (useCek != null)
{
InvolvedUser participant = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = useCek.Name,
UserId = useCek.UserId
};
involvedUsers.Add(participant);
}
}
}
}
}
ViewBag.Resolutions = Resolutions;
ViewBag.Submiters = submitter;
ViewBag.Responders = responders;
ViewBag.InvolvedUsers = involvedUsers;
int pageSize = 10;
int pageNumber = (page ?? 1);
return(View("Index", ticketPreview.ToPagedList(pageNumber, pageSize)));
}
}
public ActionResult Index()
{
if (Common.CheckAdmin())
{
return(RedirectToAction("Login", "Default"));
}
ViewBag.DebugMode = DebugMode;
if (DebugMode == false)
{
var ticketPreview = _ticketBusinessService.GetQueryableSummary();
List <User> submiters = new List <User>();
List <TicketPreview> submitersRating = new List <TicketPreview>();
List <TicketPreview> responderRating = new List <TicketPreview>();
List <User> responders = new List <User>();
List <TicketPreview> solvedDate = new List <TicketPreview>();
List <User> EscalateData1 = new List <User>();
List <User> EscalateData2 = new List <User>();
List <User> EscalateData3 = new List <User>();
List <TicketNote> SubmiterNote = new List <TicketNote>();
List <TicketNote> ResponderNote = new List <TicketNote>();
List <TicketNote> EscalatedFromNote = new List <TicketNote>();
List <TicketNote> Escalated1Note = new List <TicketNote>();
List <TicketNote> Escalated2Note = new List <TicketNote>();
List <TicketNote> Escalated3Note = new List <TicketNote>();
if (ticketPreview != null)
{
foreach (var ticket in ticketPreview)
{
User submiterData = _userBusinessService.GetDetail(ticket.Submiter);
Rating ratingDataSubmiter = _ratingBusinessService.GetRatingFromSubmiter(ticket.TicketId, ticket.Submiter);
TicketNote noteSubmiter = _ticketNoteBusinessService.GetDatebyTicketandUserId(ticket.TicketId, ticket.Submiter);
TicketNote notesubmiter = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = noteSubmiter == null ? null : /*noteSubmiter.RespondTime*/ new string[] { noteSubmiter == null ? null : noteSubmiter.RespondTime, ratingDataSubmiter == null ? null : ratingDataSubmiter.RespondTime, }.Max()
};
SubmiterNote.Add(notesubmiter);
TicketNote noteResponder = _ticketNoteBusinessService.GetDatebyTicketandUserId(ticket.TicketId, ticket.Responder);
Rating ratingDataResponder = _ratingBusinessService.GetRatingFromResponder(ticket.TicketId, ticket.Responder);
TicketNote noteresponder = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = new string[] { noteResponder == null ? null : noteResponder.RespondTime, ratingDataResponder == null ? null : ratingDataResponder.RespondTime, }.Max()
};
ResponderNote.Add(noteresponder);
if (ratingDataSubmiter != null)
{
TicketPreview ratingdata = new TicketPreview()
{
TicketId = ticket.TicketId,
ClosedDate = ratingDataSubmiter.CreatedAt,
Rate = ratingDataSubmiter.Rate
};
submitersRating.Add(ratingdata);
}
else
{
TicketPreview ratingdata = new TicketPreview()
{
TicketId = ticket.TicketId,
ClosedDate = null,
Rate = 0
};
submitersRating.Add(ratingdata);
}
if (submiterData != null)
{
User submiter = new User()
{
UserId = ticket.TicketId,
Name = submiterData.Name,
AreaName = submiterData.AreaName,
POH_Name = _mstEmployeeBService.GetDetailbyUserName(submiterData.Username) == null ? null : _mstEmployeeBService.GetDetailbyUserName(submiterData.Username).Business_Area
};
submiters.Add(submiter);
}
else
{
User submiter = new User()
{
UserId = ticket.TicketId,
Name = "",
AreaName = "",
POH_Name = ""
};
submiters.Add(submiter);
}
if (ticket.Responder != 0)
{
User responderData = _userBusinessService.GetDetail(ticket.Responder);
TicketResolution SolvedDateData = _ticketResolutionBusinessService.GetByTicket(ticket.TicketId);
Rating ratingresponder = _ratingBusinessService.GetRatingFromSubmiter(ticket.TicketId, ticket.Submiter);
int[] escalateId = new int[4] {
0, 0, 0, 0
};
int i = 0;
foreach (var item in _ticketBusinessService.getlistIdEscalatedbyTicket(ticket.TicketId))
{
escalateId[i] = item;
}
EscalateLog escalateData = escalateId[0] == 0 ? null : _ticketBusinessService.getEscalatedDetail(escalateId[0]);
EscalateLog escalateData2 = escalateId[1] == 0 ? null : _ticketBusinessService.getEscalatedDetail(escalateId[1]);
EscalateLog escalateData3 = escalateId[2] == 0 ? null : _ticketBusinessService.getEscalatedDetail(escalateId[2]);
if (responderData != null)
{
User responder = new User()
{
UserId = ticket.TicketId,
Name = responderData.Name,
AreaName = responderData.AreaName,
POH_Name = responderData.EmployeeId == 0 ? null : _mstEmployeeBService.GetDetail(responderData.EmployeeId).Business_Area,
};
responders.Add(responder);
}
else
{
User responder = new User()
{
UserId = ticket.TicketId,
Name = "",
AreaName = "",
POH_Name = ""
};
responders.Add(responder);
}
if (SolvedDateData != null)
{
TicketPreview solveddate = new TicketPreview()
{
TicketNo = ticket.TicketNo,
Description = SolvedDateData.Description,
SolvedDate = SolvedDateData.CreatedAt
};
solvedDate.Add(solveddate);
}
else
{
TicketPreview solveddate = new TicketPreview()
{
TicketNo = ticket.TicketNo,
Description = null,
SolvedDate = null
};
solvedDate.Add(solveddate);
}
if (ratingresponder != null)
{
TicketPreview rateResponder = new TicketPreview()
{
TicketId = ticket.TicketId,
Rate = ratingresponder.Rate,
Description = ratingresponder.Description
};
responderRating.Add(rateResponder);
}
else
{
TicketPreview rateResponder = new TicketPreview()
{
TicketId = ticket.TicketId,
Rate = 0,
Description = null
};
responderRating.Add(rateResponder);
}
if (escalateData != null)
{
User userEscalate1 = new User()
{
UserId = ticket.TicketId,
Name = _userBusinessService.GetDetail(escalateData.EscalateTo).Name,
AreaName = _userBusinessService.GetDetail(escalateData.EscalateTo).AreaName == null ? "HEAD OFFICE" : _userBusinessService.GetDetail(escalateData.EscalateTo).AreaName,
Position = _mstEmployeeBService.GetDetail(_userBusinessService.GetDetail(escalateData.EscalateTo).EmployeeId) == null ? null : _mstEmployeeBService.GetDetail(_userBusinessService.GetDetail(escalateData.EscalateTo).EmployeeId).Business_Area,
Username = _userBusinessService.GetDetail(escalateData.EscalateFrom).Name,
BranchName = _userBusinessService.GetDetail(escalateData.EscalateFrom).AreaName == null ? "HEAD OFFICE" : _userBusinessService.GetDetail(escalateData.EscalateFrom).AreaName,
POH_Name = _mstEmployeeBService.GetDetail(_userBusinessService.GetDetail(escalateData.EscalateFrom).EmployeeId) == null ? null : _mstEmployeeBService.GetDetail(_userBusinessService.GetDetail(escalateData.EscalateFrom).EmployeeId).Business_Area,
};
EscalateData1.Add(userEscalate1);
TicketDiscussion replyEsFrom = _ticketDiscussionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData.EscalateFrom);
TicketResolution ResolutionEsFrom = _ticketResolutionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData.EscalateFrom);
TicketNote noteEsFrom = _ticketNoteBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData.EscalateFrom);
TicketNote noteesFrom = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = noteEsFrom == null ? null : noteEsFrom.RespondTime /* new double[] { noteResponder == null ? 0 : noteResponder.RespondTime, replySubmiter == null ? 0 : replySubmiter.RespondTime, ResolutionResponder == null ? 0 : ResolutionResponder.RespondTime }.Max()*/
};
EscalatedFromNote.Add(noteesFrom);
TicketDiscussion replyEs1 = _ticketDiscussionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData.EscalateTo);
TicketResolution ResolutionEs1 = _ticketResolutionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData.EscalateTo);
TicketNote noteEs1 = _ticketNoteBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData.EscalateTo);
TicketNote notees1 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = noteEs1 == null ? null : noteEs1.RespondTime /*new double[] { noteResponder == null ? 0 : noteResponder.RespondTime, replySubmiter == null ? 0 : replySubmiter.RespondTime, ResolutionResponder == null ? 0 : ResolutionResponder.RespondTime }.Max()*/
};
Escalated1Note.Add(notees1);
}
else
{
User userEscalate1 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null,
Username = null,
POH_Name = null,
BranchName = null,
Position = null
};
EscalateData1.Add(userEscalate1);
TicketNote noteesFrom = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
EscalatedFromNote.Add(noteesFrom);
TicketNote notees1 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
Escalated1Note.Add(notees1);
}
if (escalateData2 != null)
{
User userEscalate2 = new User()
{
UserId = ticket.TicketId,
Name = _userBusinessService.GetDetail(escalateData2.EscalateTo).Name,
AreaName = _userBusinessService.GetDetail(escalateData2.EscalateTo).AreaName == null ? "HEAD OFFICE" : _userBusinessService.GetDetail(escalateData2.EscalateTo).AreaName,
POH_Name = _mstEmployeeBService.GetDetail(_userBusinessService.GetDetail(escalateData2.EscalateTo).EmployeeId) == null ? null : _mstEmployeeBService.GetDetail(_userBusinessService.GetDetail(escalateData2.EscalateTo).EmployeeId).Business_Area,
};
EscalateData2.Add(userEscalate2);
TicketDiscussion replyEs2 = _ticketDiscussionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData2.EscalateTo);
TicketResolution ResolutionEs2 = _ticketResolutionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData2.EscalateTo);
TicketNote noteEs2 = _ticketNoteBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData2.EscalateTo);
TicketNote notees2 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = noteEs2 == null ? null : noteEs2.RespondTime/* new double[] { noteResponder == null ? 0 : noteResponder.RespondTime, replySubmiter == null ? 0 : replySubmiter.RespondTime, ResolutionResponder == null ? 0 : ResolutionResponder.RespondTime }.Max()*/
};
Escalated2Note.Add(notees2);
}
else
{
User userEscalate2 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null,
POH_Name = null
};
EscalateData2.Add(userEscalate2);
TicketNote notees2 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
Escalated2Note.Add(notees2);
}
if (escalateData3 != null)
{
User userEscalate3 = new User()
{
UserId = ticket.TicketId,
Name = _userBusinessService.GetDetail(escalateData3.EscalateTo).Name,
AreaName = _userBusinessService.GetDetail(escalateData3.EscalateTo).AreaName == null ? "HEAD OFFICE" : _userBusinessService.GetDetail(escalateData3.EscalateTo).AreaName,
POH_Name = _mstEmployeeBService.GetDetail(_userBusinessService.GetDetail(escalateData3.EscalateTo).EmployeeId) == null ? null : _mstEmployeeBService.GetDetail(_userBusinessService.GetDetail(escalateData3.EscalateTo).EmployeeId).Business_Area,
};
EscalateData3.Add(userEscalate3);
TicketDiscussion replyEs3 = _ticketDiscussionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData3.EscalateTo);
TicketResolution ResolutionEs3 = _ticketResolutionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData3.EscalateTo);
TicketNote noteEs3 = _ticketNoteBusinessService.GetDatebyTicketandUserId(ticket.TicketId, escalateData3.EscalateTo);
TicketNote notees3 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = noteEs3 == null ? null : noteEs3.RespondTime/*new double[] { noteResponder == null ? 0 : noteResponder.RespondTime, replySubmiter == null ? 0 : replySubmiter.RespondTime, ResolutionResponder == null ? 0 : ResolutionResponder.RespondTime }.Max()*/
};
Escalated3Note.Add(notees3);
}
else
{
User userEscalate3 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null,
POH_Name = null
};
EscalateData3.Add(userEscalate3);
TicketNote notees3 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
Escalated3Note.Add(notees3);
}
}
else
{
TicketNote noteres = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
ResponderNote.Add(noteres);
TicketNote noteesFrom = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
EscalatedFromNote.Add(noteesFrom);
TicketNote notees1 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
Escalated1Note.Add(notees1);
TicketNote notees2 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
Escalated2Note.Add(notees2);
TicketNote notees3 = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
Escalated3Note.Add(notees3);
EscalatedFromNote.Add(noteesFrom);
if (ticket.Status != 1)
{
User responder = new User()
{
UserId = ticket.TicketId,
Name = "TREND Admin",
AreaName = "-",
POH_Name = "-"
};
TicketPreview solveddate = new TicketPreview()
{
TicketNo = ticket.TicketNo,
Description = null,
SolvedDate = null
};
TicketPreview rateResponder = new TicketPreview()
{
TicketId = ticket.TicketId,
Rate = 0,
Description = null
};
User userEscalate1 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null,
Username = null,
BranchName = null,
POH_Name = null,
Position = null
};
User userEscalate2 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null
};
User userEscalate3 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null
};
EscalateData1.Add(userEscalate1);
EscalateData2.Add(userEscalate2);
EscalateData3.Add(userEscalate3);
responderRating.Add(rateResponder);
solvedDate.Add(solveddate);
responders.Add(responder);
}
else
{
User responder = new User()
{
UserId = ticket.TicketId,
Name = "",
AreaName = "",
POH_Name = ""
};
TicketPreview solveddate = new TicketPreview()
{
TicketNo = ticket.TicketNo,
Description = null,
SolvedDate = null
};
TicketPreview rateResponder = new TicketPreview()
{
TicketId = ticket.TicketId,
Rate = 0,
Description = null
};
User userEscalate1 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null,
Username = null,
POH_Name = null,
BranchName = null,
Position = null
};
User userEscalate2 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null,
POH_Name = null
};
User userEscalate3 = new User()
{
UserId = ticket.TicketId,
Name = null,
AreaName = null,
POH_Name = null
};
EscalateData1.Add(userEscalate1);
EscalateData2.Add(userEscalate2);
EscalateData3.Add(userEscalate3);
responderRating.Add(rateResponder);
solvedDate.Add(solveddate);
responders.Add(responder);
}
}
}
}
ViewBag.RespondEsFrom = EscalatedFromNote;
ViewBag.RespondEs1 = Escalated1Note;
ViewBag.RespondEs2 = Escalated2Note;
ViewBag.RespondEs3 = Escalated3Note;
ViewBag.NoteSubmiter = SubmiterNote;
ViewBag.NoteResponder = ResponderNote;
ViewBag.EscalatedLog1 = EscalateData1;
ViewBag.EscalatedLog2 = EscalateData2;
ViewBag.EscalatedLog3 = EscalateData3;
ViewBag.RatingSubmiters = submitersRating;
ViewBag.RatingResponders = responderRating;
ViewBag.SolvedDate = solvedDate;
ViewBag.Submiters = submiters;
ViewBag.Responders = responders;
return(View(ticketPreview.ToList()));
}
else
{
return(View());
}
}
public void Save(TicketResolution resolution)
{
base.Save(resolution);
}
public TicketResolution Add(TicketResolution ticketResolution)
{
_dBtsics.TicketResolution.Add(ticketResolution);
_dBtsics.SaveChanges();
return(ticketResolution);
}
// GET: Admin/HelpDesk/Detail/5
public ActionResult Detail(int?id)
{
if (Common.CheckAdmin())
{
return(RedirectToAction("Login", "Default"));
}
if (id == null)
{
return(RedirectToAction("Index", "HelpDesk"));
}
Ticket ticket = _ticketBusinessService.GetDetail(int.Parse(id.ToString()));
if (ticket == null)
{
return(HttpNotFound());
}
#region Involved Users
List <int> involvedIdList = new List <int> {
ticket.Submiter
};
if (ticket.Responder != 0)
{
involvedIdList.Add(ticket.Responder);
}
var participants = _ticketParcipantBusinessService.GetByTicket(ticket.TicketId);
if (participants != null)
{
foreach (var participantItem in participants)
{
involvedIdList.Add(participantItem.UserId);
}
}
ViewBag.Participants = _ticketParcipantBusinessService.GetParticipantWithName(participants);
ViewBag.IsInvolved = false;
if (involvedIdList.Contains(Convert.ToInt32(Session["useridbackend"])))
{
ViewBag.IsInvolved = true;
}
#endregion
if (ticket.Status.Equals(6) || ticket.Status.Equals(3))
{
TicketResolution ticketResolution = _ticketResolutionBusinessService.GetByTicket(int.Parse(id.ToString()));
DateTime createdAt = DateTime.Parse(ticketResolution.CreatedAt.ToString());
string commenterAs = null;
if (ticketResolution.UserId.Equals(ticket.Submiter))
{
commenterAs = "Submiter";
}
else if (ticketResolution.UserId.Equals(ticket.Responder))
{
commenterAs = "Responder";
}
var commenterName = _userBusinessService.GetDetail(ticketResolution.UserId).Name;
JsonResolution resolution = new JsonResolution()
{
Day = createdAt.ToString("dddd, dd MMMM yy"),
Time = createdAt.ToString("hh:mm tt"),
CommenterName = commenterName,
CommenterAs = commenterAs,
Description = ticketResolution.Description
};
ViewBag.Resolution = resolution;
ViewBag.ResolutionData = ticketResolution;
var submiterRatingBack = _ratingBusinessService.GetRatingFromSubmiter(ticket.TicketId, ticket.Submiter);
ViewBag.IsRatedBySubmiter = false;
if (submiterRatingBack != null)
{
ViewBag.IsRatedBySubmiter = true;
}
}
#region Attachments
var attachments = _ticketAttachmentBusinessService.GetFullByTicketId(ticket.TicketId);
List <TicketAttachmentsAPI> listAttachment = new List <TicketAttachmentsAPI>();
string attachmentsPath = System.Web.HttpContext.Current.Server.MapPath("~/Upload/TechnicalRequestAttachments/");
if (attachments != null)
{
string[] imgExt = { ".jpg", ".png", ".jpeg", ".gif", ".bmp", ".tif", ".tiff" };
foreach (var attachment in attachments)
{
if (imgExt.Contains(Path.GetExtension(attachment.Name)))
{
listAttachment.Add(new TicketAttachmentsAPI
{
Id = attachment.TicketAttachmentId,
Name = Common.ImageToBase64(attachmentsPath + attachment.Name),
Level = attachment.LevelUser,
Type = Path.GetExtension(attachment.Name),
NameWithOutBase64 = attachment.Name,
Uri = Common.GetDomainSecure() + "/Upload/TechnicalRequestAttachments/" + attachment.Name
});
}
else
{
listAttachment.Add(new TicketAttachmentsAPI
{
Id = attachment.TicketAttachmentId,
Name = attachment.Name,
Level = attachment.LevelUser,
Type = Path.GetExtension(attachment.Name),
NameWithOutBase64 = attachment.Name,
Uri = Common.GetDomainSecure() + "/Upload/TechnicalRequestAttachments/" + attachment.Name
});
}
}
}
ViewBag.Attachments = listAttachment;
#endregion
ViewBag.CategoryName = _ticketCategoryBusinessService.GetDetail(ticket.TicketCategoryId).Name;
var userData = _userBusinessService.GetDetail(ticket.Submiter);
ViewBag.Submiter = userData;
ViewBag.SubmiterUserId = ticket.Submiter;
ViewBag.Responder = ticket.Responder == 0 ? null : _userBusinessService.GetDetail(ticket.Responder);
ViewBag.Tags = _articleTagBusinessService.GetTagsByTicket(ticket.TicketId);
ViewBag.Ticket = ticket;
ViewBag.Area = userData.AreaName;
ViewBag.Branch = userData.BranchName;
ViewBag.RoleId = userData.RoleId;
ViewBag.RoleName = userData.RoleId == 0 ? "-" : _userRoleBusinessService.GetDetail(userData.RoleId).Name;
ViewBag.UserLevelName = userData.RoleId == 0 ? "-" : _userRoleBusinessService.GetDetail(userData.RoleId).Description;
ViewBag.Stars = _ratingBusinessService.GetRatingFromResponder(ticket.TicketId, ticket.Responder);
ViewBag.StarsResponder = _ratingBusinessService.GetRatingFromSubmiter(ticket.TicketId, ticket.Submiter);
return(View(ticket));
}
// GET: Admin/HelpDesk
public ActionResult Index(int?page, String currentFilter, string sortOrder = "", String searchString = "")
{
if (Common.CheckAdmin())
{
return(RedirectToAction("Login", "Default"));
}
ViewBag.CurrentSort = sortOrder;
ViewBag.DateSortParm = String.IsNullOrEmpty(sortOrder) ? "DateDesc" : "";
ViewBag.TitleSortParm = sortOrder == "Title" ? "TitleDesc" : "Title";
ViewBag.StatusSortParm = sortOrder == "Status" ? "StatusDesc" : "Status";
var tickets = _ticketBusinessService.GetHelpDeskList();
switch (sortOrder)
{
case "DateDesc":
tickets = tickets.OrderBy(s => s.CreatedAt);
break;
case "Title":
tickets = tickets.OrderBy(t => t.Title);
break;
case "TitleDesc":
tickets = tickets.OrderByDescending(t => t.Title);
break;
case "Status":
tickets = tickets.OrderBy(t => t.Status);
break;
case "StatusDesc":
tickets = tickets.OrderByDescending(t => t.Status);
break;
default:
tickets = tickets.OrderByDescending(t => t.CreatedAt);
break;
}
if (searchString != null)
{
page = 1;
}
else
{
searchString = currentFilter;
}
tickets = tickets.Where(ticket =>
ticket.Title.Contains(searchString) ||
ticket.TicketNo.Contains(searchString)
);
var ticketPreview = _ticketPreviewBusinessService.MakeFrom(tickets, 0);
List <InvolvedUser> submiters = new List <InvolvedUser>();
List <User> responders = new List <User>();
List <TicketResolution> ticketresolutions = new List <TicketResolution>();
List <TicketPreview> ratings = new List <TicketPreview>();
List <TicketPreview> ratingresponders = new List <TicketPreview>();
List <User> userData = new List <User>();
List <TicketPreview> userRoles = new List <TicketPreview>();
List <TicketNote> SubmiterNote = new List <TicketNote>();
List <TicketNote> ResponderNote = new List <TicketNote>();
if (ticketPreview != null)
{
foreach (var ticket in ticketPreview)
{
User submiterData = _userBusinessService.GetDetail(ticket.Submiter);
TicketResolution resolutionData = _ticketResolutionBusinessService.GetByTicket(ticket.TicketId);
Rating ratingData = _ratingBusinessService.GetRatingFromSubmiter(ticket.TicketId, ticket.Submiter);
TicketNote noteSubmiter = _TicketNote.GetDatebyTicketandUserId(ticket.TicketId, ticket.Submiter);
TicketDiscussion replySubmiter = _ticketDiscussionBs.GetDatebyTicketandUserId(ticket.TicketId, ticket.Submiter) == null ? null : _ticketDiscussionBs.GetDatebyTicketandUserId(ticket.TicketId, ticket.Submiter);
TicketNote notesubmiter = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = noteSubmiter == null ? null: noteSubmiter.RespondTime
};
SubmiterNote.Add(notesubmiter);
if (ratingData != null)
{
TicketPreview ratingdata = new TicketPreview()
{
TicketId = ticket.TicketId,
ClosedDate = ratingData.CreatedAt,
Rate = ratingData.Rate
};
ratings.Add(ratingdata);
}
else
{
TicketPreview ratingdata = new TicketPreview()
{
TicketId = ticket.TicketId,
ClosedDate = null,
Rate = 0
};
ratings.Add(ratingdata);
}
if (resolutionData != null)
{
TicketResolution resolutiondata = new TicketResolution()
{
TicketId = ticket.TicketId,
CreatedAt = resolutionData.CreatedAt
};
ticketresolutions.Add(resolutiondata);
}
else
{
TicketResolution resolutiondata = new TicketResolution()
{
TicketId = ticket.TicketId,
CreatedAt = null
};
ticketresolutions.Add(resolutiondata);
}
if (submiterData != null)
{
if (submiterData.RoleId == 0)
{
TicketPreview userrole = new TicketPreview()
{
TicketNo = ticket.TicketNo,
RoleName = "-"
};
userRoles.Add(userrole);
}
else
{
TicketPreview userrole = new TicketPreview()
{
TicketNo = ticket.TicketNo,
RoleName = _userRoleBusinessService.GetDetail(submiterData.RoleId).Name
};
userRoles.Add(userrole);
}
InvolvedUser submiter = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = _userBusinessService.GetDetail(ticket.Submiter).Name,
};
User userdata = new User()
{
Username = ticket.TicketNo,
BranchName = submiterData.BranchName,
AreaName = submiterData.AreaName,
POH_Name = _EmployeeMasterBusinessService.GetDetail(submiterData.EmployeeId) == null ?"N/A" : _EmployeeMasterBusinessService.GetDetail(submiterData.EmployeeId).Business_Area
};
userData.Add(userdata);
submiters.Add(submiter);
}
else
{
TicketPreview userrole = new TicketPreview()
{
TicketNo = ticket.TicketNo,
RoleName = ""
};
InvolvedUser submiter = new InvolvedUser()
{
TicketNo = ticket.TicketNo,
EmployeName = ""
};
User userdata = new User()
{
Username = ticket.TicketNo,
BranchName = "",
AreaName = ""
};
userData.Add(userdata);
userRoles.Add(userrole);
submiters.Add(submiter);
}
if (ticket.Responder != 0)
{
User responderData = _userBusinessService.GetDetail(ticket.Responder);
Rating ratingDataResponder = _ratingBusinessService.GetRatingFromResponder(ticket.TicketId, ticket.Responder);
TicketNote noteResponder = _TicketNote.GetDatebyTicketandUserId(ticket.TicketId, ticket.Responder);
TicketDiscussion replyResponder = _ticketDiscussionBs.GetDatebyTicketandUserId(ticket.TicketId, ticket.Responder);
TicketResolution ResolutionResponder = _ticketResolutionBusinessService.GetDatebyTicketandUserId(ticket.TicketId, ticket.Submiter);
TicketNote noteresponder = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = noteResponder == null ? null : noteResponder.RespondTime /* new double[] { noteSubmiter == null ? 0 : noteSubmiter.RespondTime, replySubmiter == null ? 0 : replySubmiter.RespondTime, ResolutionResponder == null ? 0 : ResolutionResponder.RespondTime }.Max()*/
};
ResponderNote.Add(noteresponder);
if (responderData != null)
{
User responderdata = new User()
{
Username = ticket.TicketNo,
Name = responderData.Name
};
responders.Add(responderdata);
}
else
{
User responderdata = new User()
{
Username = ticket.TicketNo,
Name = null
};
responders.Add(responderdata);
}
if (ratingDataResponder != null)
{
TicketPreview ratingdataresponder = new TicketPreview()
{
TicketId = ticket.TicketId,
ClosedDate = ratingDataResponder.CreatedAt,
Rate = ratingDataResponder.Rate
};
ratingresponders.Add(ratingdataresponder);
}
else
{
TicketPreview ratingdataresponder = new TicketPreview()
{
TicketId = ticket.TicketId,
ClosedDate = null,
Rate = 0
};
ratingresponders.Add(ratingdataresponder);
}
}
else
{
TicketNote noteresponder = new TicketNote()
{
TicketNoteId = ticket.TicketId,
RespondTime = null
};
ResponderNote.Add(noteresponder);
TicketPreview ratingdataresponder = new TicketPreview()
{
TicketId = ticket.TicketId,
ClosedDate = null,
Rate = 0
};
User responderdata = new User()
{
Username = ticket.TicketNo,
Name = null
};
responders.Add(responderdata);
ratingresponders.Add(ratingdataresponder);
}
}
}
ViewBag.NoteSubmiter = SubmiterNote;
ViewBag.NoteResponder = ResponderNote;
ViewBag.Responders = responders;
ViewBag.RatingResponders = ratingresponders;
ViewBag.Rating = ratings;
ViewBag.Resolution = ticketresolutions;
ViewBag.UserData = userData;
ViewBag.User = userRoles;
ViewBag.Submiters = submiters;
int pageSize = 999999999;
int pageNumber = (page ?? 1);
return(View(tickets.ToPagedList(pageNumber, pageSize)));
}
