public Ticket CreateTicket(TicketRequest ticketRequest)
{
const string apiMethod = "/Tickets/Ticket";
ticketRequest.EnsureValidData(RequestTypes.Create);
var parameters = new RequestBodyBuilder();
parameters.AppendRequestData("subject", ticketRequest.Subject);
parameters.AppendRequestData("fullname", ticketRequest.FullName);
parameters.AppendRequestData("email", ticketRequest.Email);
parameters.AppendRequestData("contents", ticketRequest.Contents);
parameters.AppendRequestData("departmentid", ticketRequest.DepartmentId);
parameters.AppendRequestData("ticketstatusid", ticketRequest.TicketStatusId);
parameters.AppendRequestData("ticketpriorityid", ticketRequest.TicketPriorityId);
parameters.AppendRequestData("tickettypeid", ticketRequest.TicketTypeId);
if (ticketRequest.AutoUserId != null)
{
parameters.AppendRequestData("autouserid", Convert.ToInt32(ticketRequest.AutoUserId));
}
else if (ticketRequest.UserId != null)
{
parameters.AppendRequestData("userid", ticketRequest.UserId);
}
else if (ticketRequest.StaffId != null)
{
parameters.AppendRequestData("staffid", ticketRequest.StaffId);
}
if (ticketRequest.OwnerStaffId != null)
{
parameters.AppendRequestData("ownerstaffid", ticketRequest.OwnerStaffId);
}
if (ticketRequest.TemplateGroupId != null)
{
parameters.AppendRequestData("templategroup", ticketRequest.TemplateGroupId);
}
else if (!string.IsNullOrEmpty(ticketRequest.TemplateGroupName))
{
parameters.AppendRequestData("templategroup", ticketRequest.TemplateGroupName);
}
if (ticketRequest.IgnoreAutoResponder != null)
{
parameters.AppendRequestData("ignoreautoresponder", Convert.ToInt32(ticketRequest.IgnoreAutoResponder));
}
if (ticketRequest.CreationType != null)
{
parameters.AppendRequestData("type", EnumUtility.ToApiString(ticketRequest.CreationType));
}
var tickets = this.Connector.ExecutePost <TicketCollection>(apiMethod, parameters.ToString());
return(tickets.Count > 0 ? tickets[0] : null);
}
public Ticket UpdateTicket(TicketRequest request)
{
request.EnsureValidData(RequestTypes.Update);
RequestBodyBuilder parameters = new RequestBodyBuilder();
if (!String.IsNullOrEmpty(request.Subject))
{
parameters.AppendRequestData("subject", request.Subject);
}
if (!String.IsNullOrEmpty(request.FullName))
{
parameters.AppendRequestData("fullname", request.FullName);
}
if (!String.IsNullOrEmpty(request.Email))
{
parameters.AppendRequestData("email", request.Email);
}
if (request.DepartmentId != null)
{
parameters.AppendRequestData("departmentid", request.DepartmentId);
}
if (request.TicketStatusId != null)
{
parameters.AppendRequestData("ticketstatusid", request.TicketStatusId);
}
if (request.TicketPriorityId != null)
{
parameters.AppendRequestData("ticketpriorityid", request.TicketPriorityId);
}
if (request.TicketTypeId != null)
{
parameters.AppendRequestData("tickettypeid", request.TicketTypeId);
}
if (request.OwnerStaffId != null)
{
parameters.AppendRequestData("ownerstaffid", request.OwnerStaffId);
}
if (request.UserId != null)
{
parameters.AppendRequestData("userid", request.UserId);
}
if (request.TemplateGroupId != null)
{
parameters.AppendRequestData("templategroup", request.TemplateGroupId);
}
else if (!string.IsNullOrEmpty(request.TemplateGroupName))
{
parameters.AppendRequestData("templategroup", request.TemplateGroupName);
}
string apiMethod = String.Format("/Tickets/Ticket/{0}", request.Id);
TicketCollection tickets = Connector.ExecutePut <TicketCollection>(apiMethod, parameters.ToString());
if (tickets != null && tickets.Count > 0)
{
return(tickets[0]);
}
return(null);
}