public JsonResult ReplyTicket(TicketReplyViewModel ticketReplyViewModel)
{
if (ticketReplyViewModel.LeaveApprovedFrom != null && ticketReplyViewModel.LeaveApprovedTo != null)
{
ticketReplyViewModel.LeaveApprovedBy = (int)Session["EmployeeID"];
ticketReplyViewModel.LeaveApprovedDate = DateTime.UtcNow;
}
ticketReplyViewModel.TicketRepliedBy = User.Identity.GetUserId();
TicketReplyResponse ticketReplyResponse = ticketReplyViewModel.MapReplyFromClientToServer();
bool replyConfirmation = ticketService.ReplyTicket(ticketReplyResponse);
ticketReplyViewModel.replyConfirmationStatus = replyConfirmation;
return(Json(ticketReplyViewModel, JsonRequestBehavior.AllowGet));
}
public static TicketReplyResponse MapReplyFromClientToServer(this TicketReplyViewModel source)
{
return(new TicketReplyResponse
{
TicketId = source.TicketId,
TicketRepliedBy = source.TicketRepliedBy,
TicketReply = source.TicketReply,
Status = source.Status,
LeaveApprovedBy = source.LeaveApprovedBy,
LeaveApprovedDate = source.LeaveApprovedDate,
LeaveApprovedFrom = source.LeaveApprovedFrom,
LeaveApprovedTo = source.LeaveApprovedTo,
WorkingDays = source.WorkingDays
});
}
public ActionResult EditReply(TicketReplyViewModel ticketReplyViewModel)
{
try
{
if (ModelState.IsValid)
{
int result;
var decodemessage = DecodeHtml(ticketReplyViewModel.Message);
ticketReplyViewModel.Message = decodemessage;
var file = Request.Files;
ReplyAttachment replyAttachment = new ReplyAttachment();
ReplyAttachmentDetails replyAttachmentDetails = new ReplyAttachmentDetails();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachments = new List <ReplyAttachment>();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachmentdetails = new List <ReplyAttachmentDetails>();
if (file.Count > 0)
{
if (Request.Files["fileupload_1"].ContentLength != 0 ||
Request.Files["fileupload_2"].ContentLength != 0 ||
Request.Files["fileupload_3"].ContentLength != 0)
{
for (int i = 0; i <= file.Count - 1; i++)
{
if (file[i] != null && file[i].ContentLength > 0)
{
string extension = Path.GetExtension(file[i].FileName);
replyAttachment.SystemUser = Convert.ToInt64(_sessionHandler.UserId);
replyAttachment.AttachmentName = file[i].FileName;
replyAttachment.AttachmentType = extension;
replyAttachment.CreatedDate = DateTime.Now;
var inputStream = file[i].InputStream;
if (inputStream != null)
{
using (var binaryReader = new BinaryReader(inputStream))
{
byte[] fileSize = binaryReader.ReadBytes(count: file[i].ContentLength);
replyAttachmentDetails.AttachmentBytes = fileSize;
}
}
listofattachments.Add(replyAttachment);
listofattachmentdetails.Add(replyAttachmentDetails);
}
}
result = _tickets.UpdateTicketReply(ticketReplyViewModel, listofattachments,
listofattachmentdetails, null, Convert.ToInt32(_sessionHandler.UserId));
}
else
{
result = _tickets.UpdateTicketReply(ticketReplyViewModel, null, null,
null, Convert.ToInt32(_sessionHandler.UserId));
}
}
else
{
result = _tickets.UpdateTicketReply(ticketReplyViewModel, null, null,
null, Convert.ToInt32(_sessionHandler.UserId));
}
TicketHistoryHelper ticketHistoryHelper = new TicketHistoryHelper();
TicketHistory ticketHistory = new TicketHistory
{
UserId = Convert.ToInt32(_sessionHandler.UserId),
Message = ticketHistoryHelper.EditReplyTicket(),
ProcessDate = DateTime.Now,
TicketId = ticketReplyViewModel.TicketId,
ActivitiesId = Convert.ToInt16(StatusMain.Activities.EditedTicketReply)
};
_ticketHistory.TicketHistory(ticketHistory);
if (result > 0)
{
TempData["TicketReplyMessage"] = CommonMessages.TicketUpdatedSuccessReplyMessages;
}
return(RedirectToAction("Details", "TicketDetailsHOD", new { trackingId = ticketReplyViewModel.TrackingId }));
}
else
{
var ticketsViewModel = _tickets.EditTicketsByTicketReplyId(ticketReplyViewModel.TrackingId, ticketReplyViewModel.TicketReplyId);
return(View(ticketsViewModel));
}
}
catch (Exception)
{
throw;
}
}
