public async Task <TicketCreateResponse> UpdateTicket(string id, TicketUpdateRequest ticket)
{
HttpResponseMessage response = await HttpClient.PutAsJsonAsync("api/v1/tickets/" + id, ticket);
response.EnsureSuccessStatusCode();
TicketCreateResponse ret = JsonConvert.DeserializeObject <TicketCreateResponse>(response.Content.ReadAsStringAsync().Result);
return(ret);
}
public TicketCreateResponse AddTicketIncidenceOtrs(TicketCredencials ticketCredencials, TicketIncidenceCreate ticket)
{
var service = _OTRSContext.VwService.Find(ticket.OtrsServiceId);
TicketBodyCreateRequest ticketRequest = new TicketBodyCreateRequest {
Ticket = new TicketParametersCreateRequest()
{
Title = service.Name + ": " + ticket.Asset.Name,
CustomerUser = ticket.UserCip,
Queue = _OTRSOptions.TicketIncidenceQueueName,
Priority = _OTRSOptions.TicketPriorityLow,
State = _OTRSOptions.TicketStateNew,
TypeID = int.Parse(service.TypeService),
ServiceID = service.Id
},
Article = new ArticleRequest()
{
Subject = service.TypeServiceName,
Body = ticket.Description,
ContentType = "text/plain; charset=utf8",
SenderType = "customer",
TimeUnit = "0"
}
};
List <AttachmentRequest> attachments = new List <AttachmentRequest>();
foreach (TicketAttachments file in ticket.Attachments)
{
attachments.Add(new AttachmentRequest {
Content = file.Base64, ContentType = file.ContentType, Filename = file.FileName
});
}
TicketCreateResponse response = null;
try {
response = _OTRSClientRest.GenerateTicketCreateRequest(ticketCredencials, ticketRequest, attachments);
} catch (System.Exception) {
throw;
}
return(response);
}
public async Task ExecuteAsync()
{
Log.Information("Iniciando ejecucion de tarea de integracion => CreateTerminatedUserStaffAssetsReturnTicketsTask");
string url = _configuration.GetValue <string>("UrlServers:AssetsIT");
Log.Information("Consulta de Usuarios sin renovación de contrato mediante HttpClient al API");
using (HttpClient client = new HttpClient()) {
StringBuilder result = new StringBuilder();
List <TicketCreateResponse> ticketCreateList = new List <TicketCreateResponse>();
List <CustomerUserData> employeeList = new List <CustomerUserData>();
var responseEmployee = await client.GetAsync(url + "/api/v1/customeruser/norenew?initialsNameBusiness=TGS");
string apiResponseEmployee = await responseEmployee.Content.ReadAsStringAsync();
employeeList = JsonConvert.DeserializeObject <List <CustomerUserData> >(apiResponseEmployee);
if (employeeList.Count() > 0)
{
foreach (CustomerUserData user in employeeList)
{
var responseAssets = await client.GetAsync(url + "/api/v1/asset?ownerId=" + user.Dni);
string apiResponseAsset = await responseAssets.Content.ReadAsStringAsync();
List <Asset> assetList = JsonConvert.DeserializeObject <List <Asset> >(apiResponseAsset);
var valuesPostNoRenew = new Dictionary <string, string>
{
{ "customerId", user.CustomerId },
{ "assetId", assetList.FirstOrDefault().Id }
};
var contentValuesPostRenew = new FormUrlEncodedContent(valuesPostNoRenew);
var ticketCreateReponse = await client.PostAsync(url + "/api/v1/ticket/norenew", contentValuesPostRenew);
string apiResponseTicketCreate = await ticketCreateReponse.Content.ReadAsStringAsync();
TicketCreateResponse ticketCreate = JsonConvert.DeserializeObject <TicketCreateResponse>(apiResponseTicketCreate);
if (ticketCreate.TicketID != null)
{
ticketCreateList.Add(new TicketCreateResponse {
ArticleID = ticketCreate.ArticleID, TicketID = ticketCreate.TicketID, TicketNumber = ticketCreate.TicketNumber
});
if (assetList.Count() > 1)
{
var itemAssetList = from p in assetList
where p.Id != assetList.FirstOrDefault().Id
select p;
foreach (Asset itemAsset in itemAssetList)
{
var valuesPutNoRenew = new Dictionary <string, string>
{
{ "ticketId", ticketCreate.TicketID },
{ "customerId", user.CustomerId },
{ "street", user.Street },
{ "assetId", itemAsset.Id }
};
var contentValuesPutNoRenew = new FormUrlEncodedContent(valuesPutNoRenew);
var ticketUpdateReponse = await client.PutAsync(url + "/api/v1/ticket/norenew", contentValuesPutNoRenew);
string apiResponseTicketUpdate = await ticketUpdateReponse.Content.ReadAsStringAsync();
TicketUpdateResponse ticketUpdate = JsonConvert.DeserializeObject <TicketUpdateResponse>(apiResponseTicketUpdate);
if (ticketUpdate != null)
{
ticketCreateList.Add(new TicketCreateResponse {
ArticleID = ticketUpdate.ArticleID, TicketID = ticketUpdate.TicketID, TicketNumber = ticketUpdate.TicketNumber
});
}
}
}
}
}
if (ticketCreateList != null)
{
result.AppendFormat(
@"<html><body>Lista de tickets creados por cese para el recojo de equipos:
<table class='table table-bordered'><tr><th scope='col'>Ticket ID</th><th scope='col'>Nro. Ticket</th><th scope='col'>Artículo ID</th></tr>"
);
foreach (TicketCreateResponse item in ticketCreateList)
{
result.AppendFormat(
@"<tr><td> {0}</td>
<tr><td> {1}</td>
<tr><td> {2}</td></tr></body></html>",
item.TicketID, item.TicketNumber, item.ArticleID);
}
result.AppendFormat(@"</tbody></table>");
var sendEmailAdmin = await _smtpService.SendEmailAdministratorSystem(result, "Microinformático - Estado de envío de correos a jefes por cese");
Log.Information(sendEmailAdmin ? "Se envío el correo al administrador del correo." : "No se logró enviar el correo a administradores.");
Log.Information("Secuencia de integracion finalizada.");
}
else
{
result.AppendFormat("No se generó ningún ticket.");
var sendEmailAdmin = await _smtpService.SendEmailAdministratorSystem(result, "Microinformático - Estado de generación de ticket por cese");
Log.Information(sendEmailAdmin ? "Se envío el correo al administrador del correo." : "No se logró enviar el correo a administradores.");
Log.Information("Secuencia de integración finalizada.");
}
}
else
{
Log.Information("Secuencia de integración finalizada. No hay colaboradores por cesados");
}
}
}