private void LoadTicketConversation()
{
Guid ticketId = new Guid(Request["ticketId"]);
// Ticket tic = new Ticket();
var dt = GetTicketData(ticketId);
TicketNumber = FormatTicketNumber(dt.Rows[0]["TicketNumber"].ToString());
Subject = dt.Rows[0]["Subject"].ToString();
ddlStatus.SelectedValue = dt.Rows[0]["Status"].ToString();
ddlPriority.SelectedValue = dt.Rows[0]["Priority"].ToString();
CreatedOn = ((DateTime)dt.Rows[0]["InsertDate"]).ToString("dd MMMM yyyy HH:mm:ss tt");
UpdatedOn = ((DateTime)dt.Rows[0]["LastUpdate"]).ToString("dd MMMM yyyy HH:mm:ss tt");
TicketType = GetTicketType(dt.Rows[0]["Type"].ToString());
Department = GetDepartment(dt.Rows[0]["Department"]);
Customer cus = new Customer();
//if(cus.GetCustomerDetailByUserName(dt.Rows[0]["UserEmail"].ToString()))
//{
//userName = cus.CusInfo.Name;
//}
//else{
//userName = dt.Rows[0]["UserName"].ToString();
//if (userName.Trim().Length < 1)
//{
// userName = dt.Rows[0]["UserEmail"].ToString();
//}
//}
TicketConversation ticConv = new TicketConversation();
var dt1 = ticConv.GetConversion(dt.Rows[0]["UserEmail"].ToString(), ticketId);
Repeater1.DataSource = dt1;
Repeater1.DataBind();
}
public ActionResult ViewTicket(Guid ticketId)
{
var ticket = ticketService.GetTicket(ticketId);
var vtVM = Mapper.Map <Entities.Ticket, ViewModels.ViewTicketViewModel>(ticket);
foreach (var conv in ticket.TicketConversations)
{
ViewModels.TicketConversation tconv = new TicketConversation();
tconv.Message = conv.Message;
tconv.CreateDate = conv.CreateDate.Value;
tconv.LastUpdateDate = conv.LastUpdateDate.Value;
if (!string.IsNullOrEmpty(conv.Attachment))
{
tconv.AttachmentFileName = ticketService.GetUploadedFileName(conv.Attachment);
tconv.AttachmentFileRaw = "/" + GetUploadFolderName() + "/" + Path.GetFileName(conv.Attachment);
}
tconv.User = conv.LastUpdatedUser.UserName;
tconv.Staff = conv.Staff ? "STAFF" : "USER";
vtVM.Conversation.Add(tconv);
}
// return View(vtVM);
return(PartialView(vtVM));
}
private void LoadTicket()
{
//TO DO: Validate User aganist ticket number to disaalow user to view other people ticket
// TO DO: SP for insert ticket
Guid ticketId = new Guid(Request["ticketId"]);
Ticket tic = new Ticket();
var dt = tic.GetUserTicket(ticketId);
TicketNumber = FormatTicketNumber(dt.Rows[0]["TicketNumber"].ToString());
Subject = dt.Rows[0]["Subject"].ToString();
UserEmail = dt.Rows[0]["UserEmail"].ToString();
//ddlStatus.SelectedValue = dt.Rows[0]["Status"].ToString();
//ddlPriority.SelectedValue = dt.Rows[0]["Priority"].ToString();
//CreatedOn = ((DateTime)dt.Rows[0]["InsertDate"]).ToString("dd MMMM yyyy HH:mm:ss tt");
//UpdatedOn = ((DateTime)dt.Rows[0]["LastUpdate"]).ToString("dd MMMM yyyy HH:mm:ss tt");
//TicketType = GetTicketType(dt.Rows[0]["Type"].ToString());
TicketConversation ticConv = new TicketConversation();
var dt1 = ticConv.GetConversion(ticketId);
Message = dt1.Rows[0]["Message"].ToString();
SendEmail();
}
private void SubmitTicket()
{
TicketConversation tic = new TicketConversation();
Guid ticketId = new Guid(Request["ticketId"]);
Guid userId = Helper.GetEmptyGuid();
tic.InsertConversation(ticketId, txtMessage.Text, GetAttachmentPath(FileUpload1), userId, Session["admin"] == null ? false : true, this.GetUserEmailId());
if (Session["admin"] != null)
{
ddlStatus.SelectedValue = "OH";
var dt = GetTicketData(new Guid(Request["ticketId"]));
Email.SendMail(dt.Rows[0]["UserEmail"].ToString(), dt.Rows[0]["Subject"].ToString(),
txtMessage.Text, "", "*****@*****.**", "Infowebservices Support");
//TO DO: Send Email
}
UpdateTicket();
LoadTicketConversation();
}
