/// <summary>
/// Gets the comment event text.
/// </summary>
/// <param name="ticketEvent">The ticket event of which to fetch the comment event.</param>
/// <param name="replacements">Any replacements values that should be passed to the string.</param>
/// <returns></returns>
public static string GetCommentText(TicketActivity ticketEvent, TicketCommentFlag commentFlag, params string[] replacements)
{
string n = Enum.GetName(typeof(TicketActivity), ticketEvent);
Type t = typeof(TicketTextUtility);
System.Reflection.FieldInfo field = t.GetField(n, BindingFlags.Public | BindingFlags.Static);
string val = (string)field.GetValue(null);
string appendCommentText = (commentFlag == TicketCommentFlag.CommentNotSupplied) ? " without comment" : string.Empty;
if (replacements.Length > 0)
{
val = string.Format(val, replacements);
}
return val + appendCommentText;
}
/// <summary>
/// Gets the activity comment.
/// </summary>
/// <param name="activity">The activity.</param>
/// <param name="commentFlag">The comment flag.</param>
/// <param name="commentBy">The user making the comment.</param>
/// <param name="comment">The comment content.</param>
/// <param name="args">Optional arguments to use as replacement values in the comment text.</param>
/// <returns></returns>
private TicketComment GetActivityComment(TicketActivity activity, TicketCommentFlag commentFlag, string comment, string assignedTo, string[] notificationSubscribers, params string[] args)
{
TicketComment c = new TicketComment();
c.Comment = comment;
c.CommentedBy = Security.CurrentUserName;
c.CommentedDate = DateTime.Now;
c.CommentEvent = TicketTextUtility.GetCommentText(activity, commentFlag, args);
c.IsHtml = false;
var isNewOrGiveUp = (assignedTo == null) && (activity == TicketActivity.GiveUp || activity == TicketActivity.Create || activity == TicketActivity.CreateOnBehalfOf);
Notification.AddTicketEventNotifications(c, isNewOrGiveUp, notificationSubscribers);
return c;
}
/// <summary>
/// Gets the comment event text.
/// </summary>
/// <param name="ticketEvent">The ticket event of which to fetch the comment event.</param>
/// <param name="replacements">Any replacements values that should be passed to the string.</param>
/// <returns></returns>
public static string GetCommentText(TicketActivity ticketEvent, TicketCommentFlag commentFlag, params string[] replacements)
{
string n = Enum.GetName(typeof(TicketActivity), ticketEvent);
Type t = typeof(TicketTextUtility);
System.Reflection.FieldInfo field = t.GetField(n, BindingFlags.Public | BindingFlags.Static);
string val = (string)field.GetValue(null);
string appendCommentText = (commentFlag == TicketCommentFlag.CommentNotSupplied) ? " without comment" : string.Empty;
if (replacements.Length > 0)
{
val = string.Format(val, replacements);
}
return(val + appendCommentText);
}
/// <summary>
/// Gets the activity comment.
/// </summary>
/// <param name="activity">The activity.</param>
/// <param name="commentFlag">The comment flag.</param>
/// <param name="commentBy">The user making the comment.</param>
/// <param name="comment">The comment content.</param>
/// <param name="args">Optional arguments to use as replacement values in the comment text.</param>
/// <returns></returns>
private TicketComment GetActivityComment(TicketActivity activity, TicketCommentFlag commentFlag, string comment, string assignedTo, string[] notificationSubscribers, params string[] args)
{
TicketComment c = new TicketComment();
c.Comment = comment;
c.CommentedBy = Security.CurrentUserName;
c.CommentedDate = DateTime.Now;
c.CommentEvent = TicketTextUtility.GetCommentText(activity, commentFlag, args);
c.IsHtml = false;
var isNewOrGiveUp = (assignedTo == null) && (activity == TicketActivity.GiveUp || activity == TicketActivity.Create || activity == TicketActivity.CreateOnBehalfOf);
Notification.AddTicketEventNotifications(c, isNewOrGiveUp, notificationSubscribers);
return c;
}
