private ObjectSend setDataToObjectSend(Initial initial, TicketAction ticketAction, string action)
{
ObjectSend objSend = null;
if (initial != null)
{
foreach (var ticketDic in initial.Tickets)
{
var ticket = ticketDic.Value;
string state = ticket.State;
objSend = setDataFromSocket.SetDataFromTicketInitial(ticket, ActionTicket.INITIAL, dicAllServices);
if (ActionTicket.ACTION_CREATE.Equals(action) || ActionTicket.ACTION_CANCEL.Equals(action))
{
subList(action, objSend, objSend.ticket_id);
}
else
{
addList(state, objSend);
}
}
}
else
{
var ticketID = ticketAction.Ticket.Id;
if (action.Equals(ActionTicket.ACTION_CREATE) || action.Equals(ActionTicket.ACTION_CANCEL))
{
objSend = setDataFromSocket.SetDataFromTicketAction(ticketAction, ticketAction.Action, dicAllServices);
}
objSend = GetObjSendByAction(action, ticketID);
subList(action, objSend, ticketID);
}
sortDic();
return(objSend);
}
private void AddTicketHistory(Order order, Ticket ticket, TicketAction ticketAction, DateTime timestamp)
{
TicketHistory history = new TicketHistory {
Order = order, Ticket = ticket, TicketAction = ticketAction, Timestamp = timestamp
};
_unitOfWork.TicketHistory.AddAsync(history);
}
public void WriteTicketLog(User user, TicketAction action, Ticket onTicket)
{
if (user != null && onTicket != null)
{
TicketLog curLog = new TicketLog()
{
Action = action,
TicketId = onTicket.Id,
Time = DateTime.Now,
User = user
};
switch (action)
{
case TicketAction.CreateComment:
{
curLog.Text = string.Format("{0} {1} left a comment.", user.Name, user.Surname);
break;
}
case TicketAction.DeleteComment:
{
curLog.Text = string.Format("{0} {1} deleted a comment.", user.Name, user.Surname);
break;
}
case TicketAction.CreateTicket:
{
curLog.Text = string.Format("{0} {1} created a new ticket.", user.Name, user.Surname);
break;
}
case TicketAction.DeleteTicket:
{
curLog.Text = string.Format("{0} {1} deleted a ticket.", user.Name, user.Surname);
break;
}
case TicketAction.EditTicket:
{
curLog.Text = string.Format("{0} {1} edited a ticket.", user.Name, user.Surname);
break;
}
case TicketAction.StateChange:
{
curLog.Text = string.Format("{0} {1} changed ticket's state.", user.Name, user.Surname);
break;
}
}
onTicket.Logs.Add(curLog);
}
}
public ObjectSend SetDataFromTicketAction(TicketAction ticketAction, string action, Dictionary <string, Service> dicServices)
{
var idService = ticketAction.Extra.Customer.service_id;
var counterID = ticketAction.Ticket.Counter_Id;
if (counterID == null || counterID.Equals(""))
{
counterID = null;
}
//if (dicServices.ContainsKey(idService))
//{
// string lang = dicServices[idService].l10n.Vi;
// if (lang == null)
// {
// lang = dicServices[idService].l10n.En;
// }
// idService = lang;
//}
return(new ObjectSend(action, ticketAction.Extra.Customer.id, ticketAction.Extra.Customer.state, idService, counterID, ticketAction.Extra.Customer.cnum, ticketAction.Extra.Customer.mtime, platform, true));
}
public Dictionary <string, Dictionary <string, ObjectSend> > SetDataToObjectSend(Initial initial, TicketAction ticketAction, Dictionary <string, Service> dicServices)
{
string action = "";
Dictionary <string, Dictionary <string, ObjectSend> > dicObjSend = new Dictionary <string, Dictionary <string, ObjectSend> >();
Dictionary <string, ObjectSend> lstObjectWaiting = new Dictionary <string, ObjectSend>();
Dictionary <string, ObjectSend> lstObjectCanceled = new Dictionary <string, ObjectSend>();
Dictionary <string, ObjectSend> lstObjectServing = new Dictionary <string, ObjectSend>();
SetDataInSocketToHome setData = new SetDataInSocketToHome();
if (initial != null)
{
action = ActionTicket.INITIAL;
foreach (var ticketDic in initial.Tickets)
{
var ticket = ticketDic.Value;
var state = ticket.State;
ObjectSend objSend = setData.SetDataFromTicketInitial(ticket, action, dicServices);
AddList(state, lstObjectWaiting, lstObjectCanceled, lstObjectServing, objSend);
}
}
else
{
action = ticketAction.Action;
var state = ticketAction.Extra.Customer.state;
ObjectSend objSend = setData.SetDataFromTicketAction(ticketAction, action, dicServices);
AddList(state, lstObjectWaiting, lstObjectCanceled, lstObjectServing, objSend);
}
dicObjSend.Add(ActionTicket.STATE_WATING, lstObjectWaiting);
dicObjSend.Add(ActionTicket.STATE_CANCELLED, lstObjectCanceled);
dicObjSend.Add(ActionTicket.STATE_SERVING, lstObjectServing);
return(dicObjSend);
}
/// <summary>
/// Shows the specified action.
/// </summary>
/// <param name="action">The action.</param>
public void Show(TicketAction action)
{
listActionType.SetValue(action.ActionType);
boxPrice.Value = action.Price;
}
