/// <summary>
/// Constructor for the Complaint class
/// </summary>
public Complaint(SystemCas sysCse, UserProfile userProfile)
{
_sysCse = sysCse;
_userProfile = userProfile;
using (var db = new CrmSystemEntities())
{
var assignee = db.UserProfiles.Find(_sysCse.AssigneeId);
if (assignee != null)
{
_departmentEmails = new List <string>()
{
assignee.Email
};
}
}
// Instantiate a new state machine in the Open state
_machine = new StateMachine <State, Trigger>(State.New);
// Instantiate a new trigger with a parameter.
_assignTrigger = _machine.SetTriggerParameters <string>(Trigger.New);
// Configure the Open state
_machine.Configure(State.New)
.Permit(Trigger.New, State.InProgress);
// Configure the Assigned state
_machine.Configure(State.InProgress)
.SubstateOf(State.InProgress)
//.OnEntryFrom(_assignTrigger, InPorgress) // This is where the TriggerWithParameters is used. Note that the TriggerWithParameters object is used, not something from the enum
.PermitReentry(Trigger.InProgress)
.Permit(Trigger.Close, State.Closed)
.Permit(Trigger.Reject, State.Rejected)
.Permit(Trigger.Resolve, State.Resolved)
.Permit(Trigger.Duplicate, State.Duplicated)
.OnExit(OnDeassigned);
// Configure the Rejected state
_machine.Configure(State.Rejected)
.OnEntry(() => _assignee = null)
.Permit(Trigger.InProgress, State.Closed);
}
public void SendSMSTemplateAsEmail(Dictionary <string, int> smsTemplateEnumValues, SystemCas casData, IPrincipal loggedInUser = null)
{
InitMail();
string ownerDataUserName = casData.CreatedBy;
int assignedToId = casData.AssigneeId.GetValueOrDefault();
int caseId = casData.Id;
foreach (var data in smsTemplateEnumValues)
{
var allMsgTemplates = LanguageFallbackHelper.GetBothLanguageSMSTemplate(data.Value);
var msgDefaultLanguage = allMsgTemplates.Select(t => t.DefaultTemplateLanguage).Distinct().FirstOrDefault();
var msgData = allMsgTemplates.Where(t => t.LanguageId == msgDefaultLanguage).FirstOrDefault();
if (msgData == null)
{
var defaultSystemLanguage = CultureHelper.GetDefaultLanguageId();
if (defaultSystemLanguage != msgDefaultLanguage)
{
msgData = allMsgTemplates.Where(t => t.LanguageId == defaultSystemLanguage).FirstOrDefault();
}
}
if (msgData != null && !(string.IsNullOrEmpty(msgData.Description) || string.IsNullOrWhiteSpace(msgData.Description)))
{
var destinationUserData = new ProfileViewModel();
if (data.Key == GeneralEnums.Send_SMS_To.Citizen.ToString())
{
destinationUserData = LanguageFallbackHelper.GetUserProfileByUsername(ownerDataUserName, msgData.DefaultTemplateLanguage);
}
else if (data.Key == GeneralEnums.Send_SMS_To.Employee.ToString())
{
destinationUserData = LanguageFallbackHelper.GetUserProfile(assignedToId, msgData.DefaultTemplateLanguage);;
}
else
{
destinationUserData = null;
}
if (destinationUserData != null && destinationUserData.Id > 0 && (destinationUserData.Email != null)) // TODO using IsNullOrWhiteSpace
{
msgData.Description = SMSHelper.GetMsgBodyWithParameters(destinationUserData, msgData.Description, caseId);
string subject = $"{Constants.EmailTemplate.SubjectSystemCase} - {casData.Title}";
SendMail(FromAddress, new List <string>()
{
destinationUserData.Email
}, subject, msgData.Description);
AddEmailToCommunicationLog((int)GeneralEnums.CommunicationLogEnum.Email, msgData.Description, loggedInUser);
}
}
}
}
