private void InitStateSeatItems()
{
try
{
mListStateSeatItems.Clear();
if (ListAllSeatInfos == null)
{
return;
}
if (ListAllStateInfos == null)
{
return;
}
for (int i = 0; i < mListRegionSeats.Count; i++)
{
var regionSeat = mListRegionSeats[i];
SeatInfo seatInfo = ListAllSeatInfos.FirstOrDefault(s => s.ObjID == regionSeat.SeatID);
if (seatInfo == null)
{
continue;
}
for (int j = 0; j < ListAllStateInfos.Count; j++)
{
AgentStateInfo stateInfo = ListAllStateInfos[j];
int stateNumber = stateInfo.Number;
AgentStateItem stateItem = mListAgentStateItems.FirstOrDefault(s => s.Number == stateNumber);
StateSeatItem item = new StateSeatItem();
item.Info = regionSeat;
item.SeatInfo = seatInfo;
item.StateItem = stateItem;
item.ObjID = regionSeat.SeatID;
item.SeatName = seatInfo.Name;
item.Extension = seatInfo.Extension;
item.Number = stateNumber;
item.Description = string.Empty;
mListStateSeatItems.Add(item);
}
}
}
catch (Exception ex)
{
ShowException(ex.Message);
}
}
private void DealQueryExtStateMessage(ReturnMessage retMessage)
{
try
{
if (retMessage.ListData.Count < 2)
{
CurrentApp.WriteLog("DealQueryExt", string.Format("ReturnMessage param count invalid."));
return;
}
string strMonID = retMessage.ListData[0];
string strExtInfo = retMessage.ListData[1];
OperationReturn optReturn;
optReturn = XMLHelper.DeserializeObject <ExtensionInfo>(strExtInfo);
if (!optReturn.Result)
{
CurrentApp.WriteLog("DealQueryExt", string.Format("Fail.\t{0}\t{1}", optReturn.Code, optReturn.Message));
return;
}
ExtensionInfo extInfo = optReturn.Data as ExtensionInfo;
if (extInfo == null)
{
CurrentApp.WriteLog("DealQueryExt", string.Format("Fail.\tExtInfo is null"));
return;
}
//var item = mListStateSeatItems.FirstOrDefault(e => e.MonID == strMonID);
//if (item != null)
//{
// item.ExtensionInfo = extInfo;
// item.TimeDeviation = mTimeDeviation;
// Dispatcher.Invoke(new Action(() => UpdateStateSeatItem(item)));
//}
var items = mListStateSeatItems.Where(e => e.MonID == strMonID);
foreach (var item in items)
{
item.ExtensionInfo = extInfo;
item.TimeDeviation = mTimeDeviation;
StateSeatItem item1 = item;
Dispatcher.Invoke(new Action(() => UpdateStateSeatItem(item1)));
}
}
catch (Exception ex)
{
CurrentApp.WriteLog("DealQueryExt", string.Format("Fail.\t{0}", ex.Message));
}
}
private string GetRecordLength(StateSeatItem item)
{
string strReturn = string.Empty;
try
{
var extInfo = item.ExtensionInfo;
if (extInfo == null)
{
return(strReturn);
}
var extStateInfo =
extInfo.ListStateInfos.FirstOrDefault(s => s.StateType == S4410Consts.STATE_TYPE_RECORD);
if (extStateInfo != null)
{
if (extStateInfo.State > 0)
{
if (extStateInfo.State == (int)RecordState.All)
{
string strVoice = string.Empty;
string strScreen = string.Empty;
double serverTimeDeviation = extInfo.VocTimeDeviation;
double thisTimeDeviation = mTimeDeviation;
double timeDeviation = serverTimeDeviation + thisTimeDeviation;
DateTime now = DateTime.Now.ToUniversalTime();
DateTime start = extInfo.VocStartRecordTime;
if (start > DateTime.Parse("2014/1/1"))
{
TimeSpan ts = now - start;
int voice = (int)(ts.TotalSeconds - timeDeviation);
try
{
strVoice = Converter.Second2Time(voice);
}
catch { }
}
serverTimeDeviation = extInfo.ScrTimeDiviation;
thisTimeDeviation = mTimeDeviation;
timeDeviation = serverTimeDeviation + thisTimeDeviation;
now = DateTime.Now.ToUniversalTime();
start = extInfo.ScrStartRecordTime;
if (start > DateTime.Parse("2014/1/1"))
{
TimeSpan ts = now - start;
int screen = (int)(ts.TotalSeconds - timeDeviation);
try
{
strScreen = Converter.Second2Time(screen);
}
catch { }
}
strReturn = string.Format("V:{0} S:{1}", strVoice, strScreen);
}
else if (extStateInfo.State == (int)RecordState.Voice)
{
string strVoice = string.Empty;
double serverTimeDeviation = extInfo.VocTimeDeviation;
double thisTimeDeviation = mTimeDeviation;
double timeDeviation = serverTimeDeviation + thisTimeDeviation;
DateTime now = DateTime.Now.ToUniversalTime();
DateTime start = extInfo.VocStartRecordTime;
if (start > DateTime.Parse("2014/1/1"))
{
TimeSpan ts = now - start;
int voice = (int)(ts.TotalSeconds - timeDeviation);
try
{
strVoice = Converter.Second2Time(voice);
}
catch { }
}
strReturn = strVoice;
}
else if (extStateInfo.State == (int)RecordState.Screen)
{
string strScreen = string.Empty;
double serverTimeDeviation = extInfo.ScrTimeDiviation;
double thisTimeDeviation = mTimeDeviation;
double timeDeviation = serverTimeDeviation + thisTimeDeviation;
DateTime now = DateTime.Now.ToUniversalTime();
DateTime start = extInfo.ScrStartRecordTime;
if (start > DateTime.Parse("2014/1/1"))
{
TimeSpan ts = now - start;
int screen = (int)(ts.TotalSeconds - timeDeviation);
try
{
strScreen = Converter.Second2Time(screen);
}
catch { }
}
strReturn = strScreen;
}
}
}
}
catch { }
return(strReturn);
}
private void UpdateStateSeatItem(StateSeatItem item)
{
try
{
ExtStateInfo extStateInfo;
AgentStateItem agentStateItem;
ExtensionInfo extInfo;
if (ListAllStateInfos == null)
{
return;
}
extInfo = item.ExtensionInfo;
if (extInfo == null)
{
return;
}
string strExt = extInfo.Extension;
agentStateItem = item.StateItem;
if (agentStateItem == null)
{
return;
}
int stateNumber = agentStateItem.Number;
var stateInfo = agentStateItem.Info;
if (stateInfo == null)
{
return;
}
int stateType = stateInfo.Type;
int stateValue = stateInfo.Value;
switch (stateType)
{
case S4410Consts.STATE_TYPE_LOGIN:
extStateInfo = extInfo.ListStateInfos.FirstOrDefault(s => s.StateType == stateType);
if (extStateInfo != null)
{
if ((stateValue & extStateInfo.State) > 0)
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp == null)
{
agentStateItem.ListSeatItems.Add(item);
}
}
else
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp != null)
{
agentStateItem.ListSeatItems.Remove(temp);
}
}
item.Description = extInfo.AgentID;
}
break;
case S4410Consts.STATE_TYPE_CALL:
extStateInfo = extInfo.ListStateInfos.FirstOrDefault(s => s.StateType == stateType);
if (extStateInfo != null)
{
if (stateValue == extStateInfo.State)
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp == null)
{
agentStateItem.ListSeatItems.Add(item);
}
}
else
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp != null)
{
agentStateItem.ListSeatItems.Remove(temp);
}
}
item.Description = string.Format("{0}-->{1}", extInfo.CallerID, extInfo.CalledID);
}
break;
case S4410Consts.STATE_TYPE_RECORD:
extStateInfo = extInfo.ListStateInfos.FirstOrDefault(s => s.StateType == stateType);
if (extStateInfo != null)
{
if ((stateValue & extStateInfo.State) > 0)
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp == null)
{
agentStateItem.ListSeatItems.Add(item);
}
}
else
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp != null)
{
agentStateItem.ListSeatItems.Remove(temp);
}
}
item.Description = GetRecordLength(item);
}
break;
case S4410Consts.STATE_TYPE_DIRECTION:
extStateInfo = extInfo.ListStateInfos.FirstOrDefault(s => s.StateType == stateType);
if (extStateInfo != null)
{
if (stateValue == extStateInfo.State)
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp == null)
{
agentStateItem.ListSeatItems.Add(item);
}
}
else
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp != null)
{
agentStateItem.ListSeatItems.Remove(temp);
}
}
item.Description = GetRecordLength(item);
}
break;
case S4410Consts.STATE_TYPE_AGNET:
extStateInfo = extInfo.ListStateInfos.FirstOrDefault(s => s.StateType == stateType);
if (extStateInfo != null)
{
if (stateValue == extStateInfo.State)
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp == null)
{
agentStateItem.ListSeatItems.Add(item);
}
}
else
{
var temp =
agentStateItem.ListSeatItems.FirstOrDefault(
s => s.Extension == strExt && s.Number == stateNumber);
if (temp != null)
{
agentStateItem.ListSeatItems.Remove(temp);
}
}
item.Description = string.Empty;
}
break;
}
agentStateItem.SeatCount = agentStateItem.ListSeatItems.Count;
}
catch (Exception ex)
{
ShowException(ex.Message);
}
}
