public async Task <bool> Create(SLAPolicy SLAPolicy)
{
SLAPolicyDAO SLAPolicyDAO = new SLAPolicyDAO();
SLAPolicyDAO.Id = SLAPolicy.Id;
SLAPolicyDAO.TicketIssueLevelId = SLAPolicy.TicketIssueLevelId;
SLAPolicyDAO.TicketPriorityId = SLAPolicy.TicketPriorityId;
SLAPolicyDAO.FirstResponseTime = SLAPolicy.FirstResponseTime;
SLAPolicyDAO.ResolveTime = SLAPolicy.ResolveTime;
SLAPolicyDAO.IsAlert = SLAPolicy.IsAlert;
SLAPolicyDAO.IsAlertFRT = SLAPolicy.IsAlertFRT;
SLAPolicyDAO.IsEscalation = SLAPolicy.IsEscalation;
SLAPolicyDAO.IsEscalationFRT = SLAPolicy.IsEscalationFRT;
SLAPolicyDAO.CreatedAt = StaticParams.DateTimeNow;
SLAPolicyDAO.UpdatedAt = StaticParams.DateTimeNow;
DataContext.SLAPolicy.Add(SLAPolicyDAO);
await DataContext.SaveChangesAsync();
SLAPolicy.Id = SLAPolicyDAO.Id;
await SaveReference(SLAPolicy);
return(true);
}
public async Task <bool> BulkMerge(List <SLAPolicy> SLAPolicies)
{
List <SLAPolicyDAO> SLAPolicyDAOs = new List <SLAPolicyDAO>();
foreach (SLAPolicy SLAPolicy in SLAPolicies)
{
SLAPolicyDAO SLAPolicyDAO = new SLAPolicyDAO();
SLAPolicyDAO.Id = SLAPolicy.Id;
SLAPolicyDAO.TicketIssueLevelId = SLAPolicy.TicketIssueLevelId;
SLAPolicyDAO.TicketPriorityId = SLAPolicy.TicketPriorityId;
SLAPolicyDAO.FirstResponseTime = SLAPolicy.FirstResponseTime;
SLAPolicyDAO.ResolveTime = SLAPolicy.ResolveTime;
SLAPolicyDAO.IsAlert = SLAPolicy.IsAlert;
SLAPolicyDAO.IsAlertFRT = SLAPolicy.IsAlertFRT;
SLAPolicyDAO.IsEscalation = SLAPolicy.IsEscalation;
SLAPolicyDAO.IsEscalationFRT = SLAPolicy.IsEscalationFRT;
SLAPolicyDAO.CreatedAt = StaticParams.DateTimeNow;
SLAPolicyDAO.UpdatedAt = StaticParams.DateTimeNow;
SLAPolicyDAOs.Add(SLAPolicyDAO);
}
await DataContext.BulkMergeAsync(SLAPolicyDAOs);
return(true);
}
public async Task <bool> Update(SLAPolicy SLAPolicy)
{
SLAPolicyDAO SLAPolicyDAO = DataContext.SLAPolicy.Where(x => x.Id == SLAPolicy.Id).FirstOrDefault();
if (SLAPolicyDAO == null)
{
return(false);
}
SLAPolicyDAO.Id = SLAPolicy.Id;
SLAPolicyDAO.TicketIssueLevelId = SLAPolicy.TicketIssueLevelId;
SLAPolicyDAO.TicketPriorityId = SLAPolicy.TicketPriorityId;
SLAPolicyDAO.FirstResponseTime = SLAPolicy.FirstResponseTime;
SLAPolicyDAO.ResolveTime = SLAPolicy.ResolveTime;
SLAPolicyDAO.IsAlert = SLAPolicy.IsAlert;
SLAPolicyDAO.IsAlertFRT = SLAPolicy.IsAlertFRT;
SLAPolicyDAO.IsEscalation = SLAPolicy.IsEscalation;
SLAPolicyDAO.IsEscalationFRT = SLAPolicy.IsEscalationFRT;
SLAPolicyDAO.UpdatedAt = StaticParams.DateTimeNow;
await DataContext.SaveChangesAsync();
await SaveReference(SLAPolicy);
return(true);
}
//public async Task ReminderActivity()
//{
// List<ActivityDAO> ActivityDAOs = await DataContext.Activity
// .AsNoTracking()
// .Where(x => x.ActivityStatusId != Enums.ActivityStatusEnum.DONE.Id
// )
// .ToListAsync();
// DateTime Now = StaticParams.DateTimeNow;
// List<UserNotification> UserNotifications = new List<UserNotification>();
// foreach (var item in ActivityDAOs)
// {
// if (item.IsAlert.HasValue && item.IsAlert.Value && item.IsAlerted.HasValue && !item.IsAlerted.Value && item.ToDate >= StaticParams.DateTimeNow)
// {
// ActivityAlertDAO ActivityAlertDAO = await DataContext.ActivityAlert.AsNoTracking().Where(x => x.ActivityId == item.Id).FirstOrDefaultAsync();
// if (ActivityAlertDAO == null) continue;
// long Time = ActivityAlertDAO.Time;
// if (item.ToDate.AddMinutes(-Time) <= StaticParams.DateTimeNow
// && ActivityAlertDAO.IsNotification.HasValue && ActivityAlertDAO.IsNotification.Value)
// {
// UserNotification NotificationUtils = new UserNotification
// {
// TitleWeb = $"Thông báo từ CRM",
// Time = Now,
// Unread = true,
// ContentWeb = $"Hoạt động [{item.Name}] sẽ hết hạn vào lúc {item.ToDate}. Vui lòng kiểm tra công việc và hoàn thành!",
// LinkWebsite = $"{ActivityRoute.Detail}/*".Replace("*", item.Id.ToString()),
// SenderId = item.UserId,
// RecipientId = item.UserId,
// RowId = Guid.NewGuid(),
// };
// UserNotifications.Add(NotificationUtils);
// await DataContext.Activity.Where(x => x.Id == item.Id)
// .UpdateFromQueryAsync(x => new ActivityDAO
// {
// IsAlerted = true,
// UpdatedAt = StaticParams.DateTimeNow
// });
// }
// }
// else if (item.IsEscalation.HasValue && item.IsEscalation.Value
// && item.ToDate < StaticParams.DateTimeNow && item.IsEscalated.HasValue
// && !item.IsEscalated.Value)
// {
// ActivityAlertDAO ActivityAlertDAO = await DataContext.ActivityAlert.AsNoTracking().Where(x => x.ActivityId == item.Id).FirstOrDefaultAsync();
// if (ActivityAlertDAO == null) continue;
// long Time = ActivityAlertDAO.Time;
// if (item.ToDate.AddMinutes(1) <= StaticParams.DateTimeNow
// && ActivityAlertDAO.IsNotification.HasValue && ActivityAlertDAO.IsNotification.Value)
// {
// UserNotification NotificationUtils = new UserNotification
// {
// TitleWeb = $"Thông báo từ CRM",
// Time = Now,
// Unread = true,
// ContentWeb = $"Hoạt động [{item.Name}] đã hết hạn lúc {item.ToDate}. Bạn chưa hoàn thành công việc đúng thời hạn.",
// LinkWebsite = $"{ActivityRoute.Detail}/*".Replace("*", item.Id.ToString()),
// SenderId = item.UserId,
// RecipientId = item.UserId,
// RowId = Guid.NewGuid(),
// };
// UserNotifications.Add(NotificationUtils);
// await DataContext.Activity.Where(x => x.Id == item.Id)
// .UpdateFromQueryAsync(x => new ActivityDAO
// {
// IsEscalated = true,
// UpdatedAt = StaticParams.DateTimeNow
// });
// }
// }
// }
// foreach (var UserNotification in UserNotifications)
// {
// RabbitManager.PublishSingle(new EventMessage<UserNotification>(UserNotification, UserNotification.RowId), RoutingKeyEnum.UserNotificationSend);
// }
//}
public async Task ReminderTicket()
{
// Lấy danh sách Ticket chưa đóng và chưa xử lý
List <Ticket> Tickets = await DataContext.Ticket
.AsNoTracking()
.Where(x => x.TicketStatusId != Enums.TicketStatusEnum.RESOLVED.Id && x.TicketStatusId != Enums.TicketStatusEnum.CLOSED.Id
).Select(x => new Ticket()
{
CreatedAt = x.CreatedAt,
UpdatedAt = x.UpdatedAt,
Id = x.Id,
Name = x.Name,
Phone = x.Phone,
CustomerId = x.CustomerId,
UserId = x.UserId,
CustomerTypeId = x.CustomerTypeId,
CreatorId = x.CreatorId,
ProductId = x.ProductId,
ReceiveDate = x.ReceiveDate,
ProcessDate = x.ProcessDate,
FinishDate = x.FinishDate,
Subject = x.Subject,
Content = x.Content,
TicketIssueLevelId = x.TicketIssueLevelId,
TicketPriorityId = x.TicketPriorityId,
TicketStatusId = x.TicketStatusId,
TicketSourceId = x.TicketSourceId,
TicketNumber = x.TicketNumber,
DepartmentId = x.DepartmentId,
RelatedTicketId = x.RelatedTicketId,
SLA = x.SLA,
RelatedCallLogId = x.RelatedCallLogId,
ResponseMethodId = x.ResponseMethodId,
StatusId = x.StatusId,
IsAlerted = x.IsAlerted,
IsAlertedFRT = x.IsAlertedFRT,
IsEscalated = x.IsEscalated,
IsEscalatedFRT = x.IsEscalatedFRT,
Used = x.Used,
IsClose = x.IsClose,
IsWork = x.IsWork,
IsOpen = x.IsOpen,
IsWait = x.IsWait,
FirstResponeTime = x.FirstResponeTime,
ResolveTime = x.ResolveTime,
Customer = x.Customer == null ? null : new Customer
{
Id = x.Customer.Id,
Code = x.Customer.Code,
Name = x.Customer.Name,
Phone = x.Customer.Phone,
},
CustomerType = x.CustomerType == null ? null : new CustomerType
{
Id = x.CustomerType.Id,
Name = x.CustomerType.Name,
Code = x.CustomerType.Code,
},
Department = x.Department == null ? null : new Organization
{
Id = x.Department.Id,
Name = x.Department.Name,
},
Product = x.Product == null ? null : new Product
{
Id = x.Product.Id,
Name = x.Product.Name,
},
RelatedCallLog = x.RelatedCallLog == null ? null : new CallLog
{
Id = x.RelatedCallLog.Id,
EntityReferenceId = x.RelatedCallLog.EntityReferenceId,
CallTypeId = x.RelatedCallLog.CallTypeId,
CallEmotionId = x.RelatedCallLog.CallEmotionId,
AppUserId = x.RelatedCallLog.AppUserId,
Title = x.RelatedCallLog.Title,
Content = x.RelatedCallLog.Content,
Phone = x.RelatedCallLog.Phone,
CallTime = x.RelatedCallLog.CallTime,
},
RelatedTicket = x.RelatedTicket == null ? null : new Ticket
{
Id = x.RelatedTicket.Id,
Name = x.RelatedTicket.Name,
Phone = x.RelatedTicket.Phone,
CustomerId = x.RelatedTicket.CustomerId,
UserId = x.RelatedTicket.UserId,
ProductId = x.RelatedTicket.ProductId,
ReceiveDate = x.RelatedTicket.ReceiveDate,
ProcessDate = x.RelatedTicket.ProcessDate,
FinishDate = x.RelatedTicket.FinishDate,
Subject = x.RelatedTicket.Subject,
Content = x.RelatedTicket.Content,
TicketIssueLevelId = x.RelatedTicket.TicketIssueLevelId,
TicketPriorityId = x.RelatedTicket.TicketPriorityId,
TicketStatusId = x.RelatedTicket.TicketStatusId,
TicketSourceId = x.RelatedTicket.TicketSourceId,
TicketNumber = x.RelatedTicket.TicketNumber,
DepartmentId = x.RelatedTicket.DepartmentId,
RelatedTicketId = x.RelatedTicket.RelatedTicketId,
SLA = x.RelatedTicket.SLA,
RelatedCallLogId = x.RelatedTicket.RelatedCallLogId,
ResponseMethodId = x.RelatedTicket.ResponseMethodId,
StatusId = x.RelatedTicket.StatusId,
Used = x.RelatedTicket.Used,
},
Status = x.Status == null ? null : new Status
{
Id = x.Status.Id,
Code = x.Status.Code,
Name = x.Status.Name,
},
TicketIssueLevel = x.TicketIssueLevel == null ? null : new TicketIssueLevel
{
Id = x.TicketIssueLevel.Id,
Name = x.TicketIssueLevel.Name,
OrderNumber = x.TicketIssueLevel.OrderNumber,
TicketGroupId = x.TicketIssueLevel.TicketGroupId,
TicketGroup = x.TicketIssueLevel.TicketGroup == null ? null : new TicketGroup
{
Id = x.TicketIssueLevel.TicketGroup.Id,
Name = x.TicketIssueLevel.TicketGroup.Name,
TicketTypeId = x.TicketIssueLevel.TicketGroup.TicketTypeId,
TicketType = x.TicketIssueLevel.TicketGroup.TicketType == null ? null : new TicketType
{
Id = x.TicketIssueLevel.TicketGroup.TicketType.Id,
Name = x.TicketIssueLevel.TicketGroup.TicketType.Name,
},
},
StatusId = x.TicketIssueLevel.StatusId,
SLA = x.TicketIssueLevel.SLA,
Used = x.TicketIssueLevel.Used,
},
TicketPriority = x.TicketPriority == null ? null : new TicketPriority
{
Id = x.TicketPriority.Id,
Name = x.TicketPriority.Name,
OrderNumber = x.TicketPriority.OrderNumber,
ColorCode = x.TicketPriority.ColorCode,
StatusId = x.TicketPriority.StatusId,
Used = x.TicketPriority.Used,
},
TicketSource = x.TicketSource == null ? null : new TicketSource
{
Id = x.TicketSource.Id,
Name = x.TicketSource.Name,
OrderNumber = x.TicketSource.OrderNumber,
StatusId = x.TicketSource.StatusId,
Used = x.TicketSource.Used,
},
TicketStatus = x.TicketStatus == null ? null : new TicketStatus
{
Id = x.TicketStatus.Id,
Name = x.TicketStatus.Name,
OrderNumber = x.TicketStatus.OrderNumber,
ColorCode = x.TicketStatus.ColorCode,
StatusId = x.TicketStatus.StatusId,
Used = x.TicketStatus.Used,
},
User = x.User == null ? null : new AppUser
{
Id = x.User.Id,
Username = x.User.Username,
DisplayName = x.User.DisplayName,
Email = x.User.Email,
},
Creator = x.Creator == null ? null : new AppUser
{
Id = x.Creator.Id,
Username = x.Creator.Username,
DisplayName = x.Creator.DisplayName
},
})
.ToListAsync();
// Lấy danh sách SLA
List <SLAPolicyDAO> SLAPolicyDAOs = await DataContext.SLAPolicy.ToListAsync();
#region Lấy thông tin nhắc nhỏ xử lý
List <SLAAlert> SLAAlerts = await DataContext.SLAAlert.Select(x => new SLAAlert
{
Id = x.Id,
TicketIssueLevelId = x.TicketIssueLevelId,
IsNotification = x.IsNotification,
IsMail = x.IsMail,
IsSMS = x.IsSMS,
Time = x.Time,
TimeUnitId = x.TimeUnitId,
IsAssignedToUser = x.IsAssignedToUser,
IsAssignedToGroup = x.IsAssignedToGroup,
SmsTemplateId = x.SmsTemplateId,
MailTemplateId = x.MailTemplateId,
MailTemplate = x.MailTemplate == null ? null : new MailTemplate
{
Name = x.MailTemplate.Name,
Content = x.MailTemplate.Content
},
SmsTemplate = x.SmsTemplate == null ? null : new SmsTemplate
{
Name = x.SmsTemplate.Name,
Content = x.SmsTemplate.Content
},
}).ToListAsync();
var SLAAlertIds = SLAAlerts.Select(x => x.Id).ToList();
List <SLAAlertMail> SLAAlertMails = await DataContext.SLAAlertMail
.Where(x => SLAAlertIds.Contains(x.SLAAlertId.Value))
.Select(x => new SLAAlertMail
{
Id = x.Id,
SLAAlertId = x.SLAAlertId,
Mail = x.Mail
}).ToListAsync();
foreach (var SLAAlert in SLAAlerts)
{
SLAAlert.SLAAlertMails = SLAAlertMails.Where(x => x.SLAAlertId == SLAAlert.Id).ToList();
}
#endregion
#region Lấy thông tin nhắc nhở phản hồi
List <SLAAlertFRT> SLAAlertFRTs = await DataContext.SLAAlertFRT.Select(x => new SLAAlertFRT
{
Id = x.Id,
TicketIssueLevelId = x.TicketIssueLevelId,
IsNotification = x.IsNotification,
IsMail = x.IsMail,
IsSMS = x.IsSMS,
Time = x.Time,
TimeUnitId = x.TimeUnitId,
IsAssignedToUser = x.IsAssignedToUser,
IsAssignedToGroup = x.IsAssignedToGroup,
SmsTemplateId = x.SmsTemplateId,
MailTemplateId = x.MailTemplateId,
MailTemplate = x.MailTemplate == null ? null : new MailTemplate
{
Name = x.MailTemplate.Name,
Content = x.MailTemplate.Content
},
SmsTemplate = x.SmsTemplate == null ? null : new SmsTemplate
{
Name = x.SmsTemplate.Name,
Content = x.SmsTemplate.Content
},
}).ToListAsync();
var SLAAlertFRTIds = SLAAlertFRTs.Select(x => x.Id).ToList();
List <SLAAlertFRTMail> SLAAlertFRTMails = await DataContext.SLAAlertFRTMail
.Where(x => SLAAlertFRTIds.Contains(x.SLAAlertFRTId.Value))
.Select(x => new SLAAlertFRTMail
{
Id = x.Id,
SLAAlertFRTId = x.SLAAlertFRTId,
Mail = x.Mail
}).ToListAsync();
foreach (var SLAAlertFRT in SLAAlertFRTs)
{
SLAAlertFRT.SLAAlertFRTMails = SLAAlertFRTMails.Where(x => x.SLAAlertFRTId == SLAAlertFRT.Id).ToList();
}
#endregion
#region Lấy thông tin cảnh báo xử lý
List <SLAEscalation> SLAEscalations = await DataContext.SLAEscalation.Select(x => new SLAEscalation
{
Id = x.Id,
TicketIssueLevelId = x.TicketIssueLevelId,
IsNotification = x.IsNotification,
IsMail = x.IsMail,
IsSMS = x.IsSMS,
Time = x.Time,
TimeUnitId = x.TimeUnitId,
IsAssignedToUser = x.IsAssignedToUser,
IsAssignedToGroup = x.IsAssignedToGroup,
SmsTemplateId = x.SmsTemplateId,
MailTemplateId = x.MailTemplateId,
MailTemplate = x.MailTemplate == null ? null : new MailTemplate
{
Name = x.MailTemplate.Name,
Content = x.MailTemplate.Content
},
SmsTemplate = x.SmsTemplate == null ? null : new SmsTemplate
{
Name = x.SmsTemplate.Name,
Content = x.SmsTemplate.Content
},
}).ToListAsync();
var SLAEscalationIds = SLAEscalations.Select(x => x.Id).ToList();
List <SLAEscalationMail> SLAEscalationMails = await DataContext.SLAEscalationMail
.Where(x => SLAEscalationIds.Contains(x.SLAEscalationId.Value))
.Select(x => new SLAEscalationMail
{
Id = x.Id,
SLAEscalationId = x.SLAEscalationId,
Mail = x.Mail
}).ToListAsync();
foreach (var SLAEscalation in SLAEscalations)
{
SLAEscalation.SLAEscalationMails = SLAEscalationMails.Where(x => x.SLAEscalationId == SLAEscalation.Id).ToList();
}
#endregion
#region Lấy thông tin cảnh báo phản hồi
List <SLAEscalationFRT> SLAEscalationFRTs = await DataContext.SLAEscalationFRT.Select(x => new SLAEscalationFRT
{
Id = x.Id,
TicketIssueLevelId = x.TicketIssueLevelId,
IsNotification = x.IsNotification,
IsMail = x.IsMail,
IsSMS = x.IsSMS,
Time = x.Time,
TimeUnitId = x.TimeUnitId,
IsAssignedToUser = x.IsAssignedToUser,
IsAssignedToGroup = x.IsAssignedToGroup,
SmsTemplateId = x.SmsTemplateId,
MailTemplateId = x.MailTemplateId,
MailTemplate = x.MailTemplate == null ? null : new MailTemplate
{
Name = x.MailTemplate.Name,
Content = x.MailTemplate.Content
},
SmsTemplate = x.SmsTemplate == null ? null : new SmsTemplate
{
Name = x.SmsTemplate.Name,
Content = x.SmsTemplate.Content
},
}).ToListAsync();
var SLAEscalationFRTIds = SLAEscalationFRTs.Select(x => x.Id).ToList();
List <SLAEscalationFRTMail> SLAEscalationFRTMails = await DataContext.SLAEscalationFRTMail
.Where(x => SLAEscalationFRTIds.Contains(x.SLAEscalationFRTId.Value))
.Select(x => new SLAEscalationFRTMail
{
Id = x.Id,
SLAEscalationFRTId = x.SLAEscalationFRTId,
Mail = x.Mail
}).ToListAsync();
foreach (var SLAEscalationFRT in SLAEscalationFRTs)
{
SLAEscalationFRT.SLAEscalationFRTMails = SLAEscalationFRTMails.Where(x => x.SLAEscalationFRTId == SLAEscalationFRT.Id).ToList();
}
#endregion
DateTime Now = StaticParams.DateTimeNow;
List <UserNotification> UserNotifications = new List <UserNotification>();
if (SLAPolicyDAOs.Count > 0)
{
foreach (var Ticket in Tickets)
{
if (!Ticket.IsWork.Value || Ticket.IsClose.Value)
{
continue;
}
SLAPolicyDAO SLAPolicyDAO = SLAPolicyDAOs.Find(p => p.TicketPriorityId == Ticket.TicketPriorityId && p.TicketIssueLevelId == Ticket.TicketIssueLevelId);
if (SLAPolicyDAO == null)
{
continue;
}
DateTime ResolveTimeAt = Ticket.ResolveTime.Value;
DateTime FirstResponeAt = Ticket.FirstResponeTime.Value;
// Nhắc nhở xử lý
if (Ticket.IsAlerted.HasValue && !Ticket.IsAlerted.Value)
{
if (SLAPolicyDAO.IsAlert.HasValue && SLAPolicyDAO.IsAlert.Value)
{
SLAAlert SLAAlert = SLAAlerts.Find(o => o.TicketIssueLevelId == Ticket.TicketIssueLevelId);
if (SLAAlert == null)
{
continue;
}
long Time = SLAAlert.Time.Value;
if (ResolveTimeAt.AddMinutes(-Time) <= Now && ResolveTimeAt > Now)
{
if (SLAAlert.IsNotification.HasValue && SLAAlert.IsNotification.Value)
{
if (SLAAlert.MailTemplate != null)
{
UserNotification NotificationUtils = new UserNotification
{
TitleWeb = $"Thông báo từ CRM",
Time = Now,
Unread = true,
ContentWeb = SLAAlert.MailTemplate.Content.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{TICKET_NAME}}", Ticket.Name).Replace("{{TIME_AT}}", ResolveTimeAt.ToString()),
LinkWebsite = $"{TicketRoute.Detail}/preview/*".Replace("*", Ticket.Id.ToString()),
SenderId = Ticket.UserId,
RecipientId = Ticket.UserId,
RowId = Guid.NewGuid(),
};
UserNotifications.Add(NotificationUtils);
}
}
if (SLAAlert.IsMail.HasValue && SLAAlert.IsMail.Value)
{
List <Mail> Mails = new List <Mail>();
List <string> emails = new List <string>();
if (SLAAlert.IsAssignedToUser.HasValue && SLAAlert.IsAssignedToUser.Value)
{
emails.Add(Ticket.User.Email);
}
if (SLAAlert.SLAAlertMails.Any())
{
foreach (var Mail in SLAAlert.SLAAlertMails)
{
emails.Add(Mail.Mail);
}
}
if (SLAAlert.MailTemplate != null)
{
var Subject = SLAAlert.MailTemplate.Name.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{CUSTOMER_NAME}}", Ticket.Customer.Name);
var Content = SLAAlert.MailTemplate.Content.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{TICKET_NAME}}", Ticket.Name).Replace("{{TIME_AT}}", ResolveTimeAt.ToString());
Mail MailSend = new Mail
{
Recipients = emails.Where(p => !string.IsNullOrEmpty(p)).ToList(),
Subject = Subject,
Body = Content,
RowId = Guid.NewGuid(),
};
Mails.Add(MailSend);
List <EventMessage <Mail> > messages = Mails.Select(m => new EventMessage <Mail>(m, m.RowId)).ToList();
RabbitManager.PublishList(messages, RoutingKeyEnum.MailSend);
}
}
if (SLAAlert.IsSMS.HasValue && SLAAlert.IsSMS.Value)
{
//Do something
}
await DataContext.Ticket.Where(x => x.Id == Ticket.Id)
.UpdateFromQueryAsync(x => new TicketDAO
{
IsAlerted = true,
UpdatedAt = StaticParams.DateTimeNow
});
}
}
}
// Nhắc nhở phản hồi
if (Ticket.IsAlertedFRT.HasValue && !Ticket.IsAlertedFRT.Value)
{
if (SLAPolicyDAO.IsAlertFRT.HasValue && SLAPolicyDAO.IsAlertFRT.Value)
{
SLAAlertFRT SLAAlertFRT = SLAAlertFRTs.Find(o => o.TicketIssueLevelId == Ticket.TicketIssueLevelId);
if (SLAAlertFRT == null)
{
continue;
}
long Time = SLAAlertFRT.Time.Value;
if (FirstResponeAt.AddMinutes(-Time) <= Now && FirstResponeAt > Now)
{
if (SLAAlertFRT.IsNotification.HasValue && SLAAlertFRT.IsNotification.Value)
{
if (SLAAlertFRT.MailTemplate != null)
{
UserNotification NotificationUtils = new UserNotification
{
TitleWeb = $"Thông báo từ CRM",
Time = Now,
Unread = true,
ContentWeb = SLAAlertFRT.MailTemplate.Content.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{TICKET_NAME}}", Ticket.Name).Replace("{{TIME_AT}}", FirstResponeAt.ToString()),
LinkWebsite = $"{TicketRoute.Detail}/preview/*".Replace("*", Ticket.Id.ToString()),
SenderId = Ticket.UserId,
RecipientId = Ticket.UserId,
RowId = Guid.NewGuid(),
};
UserNotifications.Add(NotificationUtils);
}
}
if (SLAAlertFRT.IsMail.HasValue && SLAAlertFRT.IsMail.Value)
{
List <Mail> Mails = new List <Mail>();
List <string> emails = new List <string>();
if (SLAAlertFRT.IsAssignedToUser.HasValue && SLAAlertFRT.IsAssignedToUser.Value)
{
emails.Add(Ticket.User.Email);
}
if (SLAAlertFRT.SLAAlertFRTMails.Any())
{
foreach (var Mail in SLAAlertFRT.SLAAlertFRTMails)
{
emails.Add(Mail.Mail);
}
}
if (SLAAlertFRT.MailTemplate != null)
{
var Subject = SLAAlertFRT.MailTemplate.Name.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{CUSTOMER_NAME}}", Ticket.Customer.Name);
var Content = SLAAlertFRT.MailTemplate.Content.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{TICKET_NAME}}", Ticket.Name).Replace("{{TIME_AT}}", FirstResponeAt.ToString());
Mail MailSend = new Mail
{
Recipients = emails.Where(p => !string.IsNullOrEmpty(p)).ToList(),
Subject = Subject,
Body = Content,
RowId = Guid.NewGuid(),
};
Mails.Add(MailSend);
List <EventMessage <Mail> > messages = Mails.Select(m => new EventMessage <Mail>(m, m.RowId)).ToList();
RabbitManager.PublishList(messages, RoutingKeyEnum.MailSend);
}
}
if (SLAAlertFRT.IsSMS.HasValue && SLAAlertFRT.IsSMS.Value)
{
//Do something
}
await DataContext.Ticket.Where(x => x.Id == Ticket.Id)
.UpdateFromQueryAsync(x => new TicketDAO
{
IsAlertedFRT = true,
UpdatedAt = StaticParams.DateTimeNow
});
}
}
}
// Cảnh báo xử lý
if (Ticket.IsEscalated.HasValue && !Ticket.IsEscalated.Value)
{
if (SLAPolicyDAO.IsEscalation.HasValue && SLAPolicyDAO.IsEscalation.Value)
{
SLAEscalation SLAEscalation = SLAEscalations.Find(o => o.TicketIssueLevelId == Ticket.TicketIssueLevelId);
if (SLAEscalation == null)
{
continue;
}
long Time = SLAEscalation.Time.Value;
if (ResolveTimeAt.AddMinutes(Time) <= Now)
{
if (SLAEscalation.IsNotification.HasValue && SLAEscalation.IsNotification.Value)
{
if (SLAEscalation.MailTemplate != null)
{
UserNotification NotificationUtils = new UserNotification
{
TitleWeb = $"Thông báo từ CRM",
Time = Now,
Unread = true,
ContentWeb = SLAEscalation.MailTemplate.Content.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{TICKET_NAME}}", Ticket.Name).Replace("{{TIME_AT}}", ResolveTimeAt.ToString()),
LinkWebsite = $"{TicketRoute.Detail}/preview/*".Replace("*", Ticket.Id.ToString()),
SenderId = Ticket.UserId,
RecipientId = Ticket.UserId,
RowId = Guid.NewGuid(),
};
UserNotifications.Add(NotificationUtils);
}
}
if (SLAEscalation.IsMail.HasValue && SLAEscalation.IsMail.Value)
{
List <Mail> Mails = new List <Mail>();
List <string> emails = new List <string>();
if (SLAEscalation.IsAssignedToUser.HasValue && SLAEscalation.IsAssignedToUser.Value)
{
emails.Add(Ticket.User.Email);
}
if (SLAEscalation.SLAEscalationMails.Any())
{
foreach (var Mail in SLAEscalation.SLAEscalationMails)
{
emails.Add(Mail.Mail);
}
}
if (SLAEscalation.MailTemplate != null)
{
var Subject = SLAEscalation.MailTemplate.Name.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{CUSTOMER_NAME}}", Ticket.Customer.Name);
var Content = SLAEscalation.MailTemplate.Content.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{TICKET_NAME}}", Ticket.Name).Replace("{{TIME_AT}}", ResolveTimeAt.ToString());
Mail MailSend = new Mail
{
Recipients = emails.Where(p => !string.IsNullOrEmpty(p)).ToList(),
Subject = Subject,
Body = Content,
RowId = Guid.NewGuid(),
};
Mails.Add(MailSend);
List <EventMessage <Mail> > messages = Mails.Select(m => new EventMessage <Mail>(m, m.RowId)).ToList();
RabbitManager.PublishList(messages, RoutingKeyEnum.MailSend);
}
}
if (SLAEscalation.IsSMS.HasValue && SLAEscalation.IsSMS.Value)
{
//Do something
}
await DataContext.Ticket.Where(x => x.Id == Ticket.Id)
.UpdateFromQueryAsync(x => new TicketDAO
{
IsEscalated = true,
UpdatedAt = StaticParams.DateTimeNow
});
}
}
}
// Cảnh báo phản hồi
if (Ticket.IsEscalatedFRT.HasValue && !Ticket.IsEscalatedFRT.Value)
{
if (SLAPolicyDAO.IsEscalationFRT.HasValue && SLAPolicyDAO.IsEscalationFRT.Value)
{
SLAEscalationFRT SLAEscalationFRT = SLAEscalationFRTs.Find(o => o.TicketIssueLevelId == Ticket.TicketIssueLevelId);
if (SLAEscalationFRT == null)
{
continue;
}
long Time = SLAEscalationFRT.Time.Value;
if (FirstResponeAt.AddMinutes(Time) <= Now)
{
if (SLAEscalationFRT.IsNotification.HasValue && SLAEscalationFRT.IsNotification.Value)
{
if (SLAEscalationFRT.MailTemplate != null)
{
UserNotification NotificationUtils = new UserNotification
{
TitleWeb = $"Thông báo từ CRM",
Time = Now,
Unread = true,
ContentWeb = SLAEscalationFRT.MailTemplate.Content.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{TICKET_NAME}}", Ticket.Name).Replace("{{TIME_AT}}", FirstResponeAt.ToString()),
LinkWebsite = $"{TicketRoute.Detail}/preview/*".Replace("*", Ticket.Id.ToString()),
SenderId = Ticket.UserId,
RecipientId = Ticket.UserId,
RowId = Guid.NewGuid(),
};
UserNotifications.Add(NotificationUtils);
}
}
if (SLAEscalationFRT.IsMail.HasValue && SLAEscalationFRT.IsMail.Value)
{
List <Mail> Mails = new List <Mail>();
List <string> emails = new List <string>();
if (SLAEscalationFRT.IsAssignedToUser.HasValue && SLAEscalationFRT.IsAssignedToUser.Value)
{
emails.Add(Ticket.User.Email);
}
if (SLAEscalationFRT.SLAEscalationFRTMails.Any())
{
foreach (var Mail in SLAEscalationFRT.SLAEscalationFRTMails)
{
emails.Add(Mail.Mail);
}
}
if (SLAEscalationFRT.MailTemplate != null)
{
var Subject = SLAEscalationFRT.MailTemplate.Name.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{CUSTOMER_NAME}}", Ticket.Customer.Name);
var Content = SLAEscalationFRT.MailTemplate.Content.Replace("{{TICKET_NUMBER}}", Ticket.TicketNumber)
.Replace("{{TICKET_NAME}}", Ticket.Name).Replace("{{TIME_AT}}", FirstResponeAt.ToString());
Mail MailSend = new Mail
{
Recipients = emails.Where(p => !string.IsNullOrEmpty(p)).ToList(),
Subject = Subject,
Body = Content,
RowId = Guid.NewGuid(),
};
Mails.Add(MailSend);
List <EventMessage <Mail> > messages = Mails.Select(m => new EventMessage <Mail>(m, m.RowId)).ToList();
RabbitManager.PublishList(messages, RoutingKeyEnum.MailSend);
}
}
if (SLAEscalationFRT.IsSMS.HasValue && SLAEscalationFRT.IsSMS.Value)
{
//Do something
}
await DataContext.Ticket.Where(x => x.Id == Ticket.Id)
.UpdateFromQueryAsync(x => new TicketDAO
{
IsEscalatedFRT = true,
UpdatedAt = StaticParams.DateTimeNow
});
}
}
}
}
}
List <EventMessage <UserNotification> > EventUserNotifications = UserNotifications.Select(x => new EventMessage <UserNotification>(x, x.RowId)).ToList();
RabbitManager.PublishList(EventUserNotifications, RoutingKeyEnum.UserNotificationSend);
}
