/// <summary>
/// Does the chat transfer interaction.
/// </summary>
/// <param name="interactionId">The interaction identifier.</param>
/// <param name="agentId">The agent identifier.</param>
/// <param name="placeId">The place identifier.</param>
/// <param name="proxyId">The proxy identifier.</param>
/// <param name="queueName">Name of the queue.</param>
/// <returns></returns>
public OutputValues DoChatTransferInteraction(string interactionId, string agentId, string placeId, int proxyId, string queueName, KeyValueCollection userData)
{
OutputValues output = OutputValues.GetInstance();
try
{
output = RequestTransferInteraction.TransferChatSession(interactionId, agentId, placeId, proxyId, queueName, userData);
}
catch (Exception generalException)
{
logger.Error("Error occurred while Do Chat Transfer Interaction " + generalException.ToString());
}
return(output);
}
public OutputValues TransferInteractiontoQueue(int proxyClientId, string interactionID, string queueName)
{
OutputValues output = OutputValues.GetInstance();
try
{
RequestTransferInteraction requestTransferInteraction = new RequestTransferInteraction();
output = requestTransferInteraction.TransferInteractiontoQueue(proxyClientId, interactionID, queueName);
}
catch (Exception generalException)
{
logger.Error("Error occurred while transferring " + generalException.ToString());
}
return(output);
}