/// <summary>
/// Connects the ucs.
/// </summary>
/// <param name="configObject">The configuration object.</param>
/// <param name="contactAppName">Name of the application.</param>
/// <returns></returns>
public OutputValues ConnectUCS(ConfService configObject, NullableInt tenantDBID, string contactAppName, Func <bool, bool> contactServerNotification)
{
OutputValues output = null;
ReadConfigObjects readConfigObjects = new ReadConfigObjects();
try
{
Settings.comObject = configObject;
Settings.tenantDBID = tenantDBID;
readConfigObjects.ReadApplicationObject(contactAppName);
ContactConnectionManager createProtocol = new ContactConnectionManager();
createProtocol.ContactServerNotificationHandler += new NotifyContactServerState(contactServerNotification);
output = createProtocol.ConnectContactServer(Settings.PrimaryApplication, Settings.SecondaryApplication);
if (output.MessageCode == "200")
{
messageToClient.NotifyContactProtocol(Settings.UCSProtocol);
}
else
{
messageToClient.NotifyContactProtocol(Settings.UCSProtocol);
}
}
catch (Exception commonException)
{
logger.Error("ContactLibrary:ConnectUCS:" + commonException.ToString());
}
return(output);
}
/// <summary>
/// Refines the place.
/// </summary>
/// <param name="userName">Name of the user.</param>
/// <param name="placeName">Name of the place.</param>
/// <param name="agentLoginID">The agent login identifier.</param>
/// <param name="queueName">Name of the queue.</param>
/// <param name="agentPassword">The agent password.</param>
/// <param name="workMode">The work mode.</param>
/// <returns></returns>
public OutputValues RefinePlace(string userName, string placeName, string agentLoginID, string queueName, string agentPassword, string workMode)
{
var output = OutputValues.GetInstance();
var read = new ReadConfigObjects();
try
{
Settings.GetInstance().PlaceName = placeName;
output = read.ReadPlaceObject();
if (output.MessageCode == "200")
{
if (Settings.GetInstance().VoiceProtocol != null && Settings.GetInstance().VoiceProtocol.State == ChannelState.Opened)
{
output = Login(placeName, userName, workMode, queueName, agentLoginID, agentPassword);
}
}
return(output);
}
catch (Exception generalException)
{
output.MessageCode = "2001";
output.Message = "Error occurred in Softphone RefinePlace() : " + generalException.ToString();
logger.Error("Softphone_RefinePlace:" + generalException.ToString());
return(output);
}
}
public OutputValues InitializeChatMedia(string userName, ConfService configObject, string applicationName)
{
OutputValues output = OutputValues.GetInstance();
ReadConfigObjects read = new ReadConfigObjects();
//Print DLL Info
try
{
Assembly assemblyVersion = Assembly.LoadFrom(Environment.CurrentDirectory + @"\Pointel.Interactions.Chat.Core.dll");
if (assemblyVersion != null)
{
logger.Info("*********************************************");
logger.Info(assemblyVersion.GetName().Name + " : " + assemblyVersion.GetName().Version);
logger.Info("*********************************************");
}
}
catch (Exception versionException)
{
logger.Error("Error occurred while getting the version of the chat core library " + versionException.ToString());
output.MessageCode = "2001";
output.Message = "Error occurred while Initialize Chat Media : " + versionException.ToString();
}
try
{
ChatConnectionSettings.GetInstance().ComObject = configObject;
read.ReadApplicationObject(applicationName);
Settings.PersonID = Settings.Person.EmployeeID.ToString();
if (Settings.NickNameFormat != null || Settings.NickNameFormat != string.Empty)
{
GetNickName(Settings.NickNameFormat);
}
else
{
if (Settings.Person != null)
{
Settings.NickName = Settings.Person.UserName;
}
}
output.MessageCode = "200";
output.Message = "Initialized Chat Media Successful.";
}
catch (Exception generalException)
{
logger.Error("Error occurred while Initialize Chat Media " + generalException.ToString());
output.MessageCode = "2001";
output.Message = "Error occurred while Initialize Chat Media : " + generalException.ToString();
}
return(output);
}
/// <summary>
/// Connects the interaction server.
/// </summary>
/// <param name="primaryServer">The primary server.</param>
/// <param name="secondaryServer">The secondary server.</param>
/// <param name="addpClientTimeout">The addp client timeout.</param>
/// <param name="addpServerTimeout">The addp server timeout.</param>
public OutputValues ConnectInteractionServer(string ixnAppName, string agentID)
{
OutputValues output = null;
ReadConfigObjects readConfigObjects = new ReadConfigObjects();
try
{
readConfigObjects.ReadApplicationObject(ixnAppName);
InteractionConnectionManager createProtocol = new InteractionConnectionManager();
output = createProtocol.ConnectInteractionServer(Settings.PrimaryApplication, Settings.SecondaryApplication, agentID);
if (output.MessageCode == "200")
{
messageToClient.NotifyInteractionProtocol(Settings.InteractionProtocol);
}
////Passing to client
//messageToClient.NotifyInteractionMediaStatus(output);
}
catch (Exception commonException)
{
logger.Error("InteractionLibrary:ConnectInteractionServer:" + commonException.ToString());
}
return(output);
}
public OutputValues Initialize(string place, string userName, ConfService configObject, string tServerApplicationName, string agentLoginId, string agentPassword,
CfgSwitch switchType)
{
Settings.GetInstance().AgentLoginID = agentLoginId;
Settings.GetInstance().Switch = switchType;
Settings.GetInstance().SwitchTypeName = switchType.Type == CfgSwitchType.CFGLucentDefinityG3 ?
"avaya" :
((switchType.Type == CfgSwitchType.CFGNortelDMS100 || switchType.Type == CfgSwitchType.CFGNortelMeridianCallCenter) ? "nortel" : "avaya");
var output = OutputValues.GetInstance();
var connect = new VoiceConnectionManager();
var read = new ReadConfigObjects();
//Print DLL Info
try
{
Assembly assemblyVersion = Assembly.LoadFrom(Environment.CurrentDirectory + @"\Pointel.Softphone.Voice.dll");
if (assemblyVersion != null)
{
logger.Debug("*********************************************");
logger.Debug(assemblyVersion.GetName().Name + " : " + assemblyVersion.GetName().Version);
logger.Debug("*********************************************");
}
}
catch (Exception versionException)
{
logger.Error("Error occurred while getting the version of the SoftPhone library " + versionException.ToString());
}
try
{
//ConnectionSettings.comObject = configObject;
//Get Place details
Settings.GetInstance().PlaceName = place;
Settings.GetInstance().UserName = userName;
output = read.ReadPlaceObject();
//Read Person Details
//output = read.ReadPersonObject(userName);
read.ReadApplicationObject(tServerApplicationName, agentLoginId);
}
catch (Exception inputException)
{
logger.Error("Error occurred while login into SoftPhone " + inputException);
}
//Input Validation
CheckException.CheckLoginValues(place, userName);
if (output.MessageCode == "200")
{
//Register with TServer
output = connect.ConnectTServer(Settings.GetInstance().PrimaryApplication, Settings.GetInstance().SecondaryApplication);
if (output.MessageCode != "200")
{
logger.Debug("Protocol is not opened, try to connect with server config keys");
if (Settings.GetInstance().VoiceProtocol != null && Settings.GetInstance().VoiceProtocol.State != ChannelState.Opened)
{
if (!string.IsNullOrEmpty(Settings.GetInstance().PrimaryTServerName))
{
logger.Debug("Primary TServer name : " + Settings.GetInstance().PrimaryTServerName);
Settings.GetInstance().PrimaryApplication = read.ReadApplicationLevelServerDetails(Settings.GetInstance().PrimaryTServerName);
}
if (!string.IsNullOrEmpty(Settings.GetInstance().SecondaryTServerName))
{
logger.Debug("Secondary TServer name : " + Settings.GetInstance().SecondaryTServerName);
Settings.GetInstance().SecondaryApplication = read.ReadApplicationLevelServerDetails(Settings.GetInstance().SecondaryTServerName);
if (Settings.GetInstance().PrimaryApplication == null && Settings.GetInstance().SecondaryApplication != null)
{
logger.Debug("Primary server is not configured, Secondary server is assigned to Primary server");
Settings.GetInstance().PrimaryApplication = Settings.GetInstance().SecondaryApplication;
}
}
else
{
logger.Debug("secondary application name is not configured");
if (Settings.GetInstance().SecondaryApplication == null)
{
logger.Debug("Secondary server is not configured, primary server is assigned to secondary server");
Settings.GetInstance().SecondaryApplication = Settings.GetInstance().PrimaryApplication;
}
}
//connect with server names from options tab
output = connect.ConnectTServer(Settings.GetInstance().PrimaryApplication, Settings.GetInstance().SecondaryApplication);
}
else
{
return(output);
}
}
}
return(output);
}
