/*private async Task IncidentTicketGeneration(IDialogContext context, IAwaitable<DetailedFormModel> result)
{
var sentence = await result;
/**
* Connection string for SnowIncident ticket creation.
**/
/*string DetailDescription = sentence.Desc + " the services are running on server " + sentence.ServerName + ", using " + sentence.DatabaseName + " database and the" + sentence.MiddlewareName + " service";
String incidentNo = string.Empty;
incidentNo = Logger.CreateIncidentServiceNow(sentence.Desc, DetailDescription, sentence.CategoryName);
Console.WriteLine(incidentNo);
await context.PostAsync("Your ticket has been raised successfully, " + incidentNo + " your token id for the raised ticket");
await context.PostAsync("Please keep the note of above token number. as it would be used for future references");
}*/
private async Task getQnAResponse(IDialogContext context, IAwaitable<string> result)
{
var response = await result;
var subscriptionKey = ConfigurationManager.AppSettings["QnaSubscriptionkey"];
var knowledgeBaseId = ConfigurationManager.AppSettings["QnaKnowledgebaseId"];
var responseQuery = new QnAMakerDialog.QnAMakerDialog().GetQnAMakerResponse(response, subscriptionKey, knowledgeBaseId);
var responseAnswers = responseQuery.answers.FirstOrDefault();
if (responseAnswers != null && responseAnswers.score >= double.Parse(ConfigurationManager.AppSettings["QnAScore"]))
{
await context.PostAsync(responseAnswers.answer);
}
else
{
//await context.PostAsync($"We could not find a solution for your problem. Please raise an incident ticket for this.");
/*await context.PostAsync("So please answer some question below to find a suitable solution for you");
var DetailForm = new FormDialog<DetailedFormModel>(new DetailedFormModel(), DetailedFormModel.BuildForm, FormOptions.PromptInStart);
context.Call(DetailForm, IncidentTicketGeneration);
await context.PostAsync($"We could not find a solution for your problem. I have raised an incident ticket for this.");*/
await context.PostAsync($"We could not find a solution for your problem.");
context.Call(new DetailFormDialog(response), childDialog);
}
//context.Done(this);
//getKeyPhrases(responseAnswers)
}
private async Task getKeyPhrases(IDialogContext context, IAwaitable<TokenModel> result)
{
var sentence = await result;
string phrasesString = sentence.IssueDescription;
var phrases = await KeyPhraseAnalytics.ExtractPhraseAsync(phrasesString);
string phraseResult = String.Join(",", phrases.ToArray());
//await context.PostAsync($"The key phrases extracted are: {phraseResult}");
await context.PostAsync($"Thanks for sharing the details");
await context.PostAsync($"Let me check for a appropriate solution for your problem");
/**
* To call the the QnA maker knowledge base to get the appropraite response for the user queries
* **/
try
{
var subscriptionKey = ConfigurationManager.AppSettings["QnaSubscriptionkey"];
var knowledgeBaseId = ConfigurationManager.AppSettings["QnaKnowledgebaseId"];
var responseQuery = new QnAMakerDialog.QnAMakerDialog().GetQnAMakerResponse(phraseResult, subscriptionKey, knowledgeBaseId);
var responseAnswers = responseQuery.answers.FirstOrDefault();
//if-else-if condition for checking the knowledge base
if(responseAnswers != null && responseAnswers.score >= double.Parse(ConfigurationManager.AppSettings["QnAScore"]))
{
await context.PostAsync(responseAnswers.answer);
}
else if(responseAnswers !=null && responseAnswers.score < double.Parse(ConfigurationManager.AppSettings["QnAScore"]) &&
responseAnswers.score > 30.0)
{
//await context.PostAsync($"Please enter a more detailed description for the problem");
PromptDialog.Text(
context: context,
resume: getQnAResponse,
prompt: "Please enter a more detailed description for the problem",
retry: "I didn't understand that. Please try again"
);
}
else
{
await context.PostAsync($"We could not find a solution for your problem.");
//await context.PostAsync("So please answer some question below to find a suitable solution for you");
//var DetailForm = new FormDialog<DetailedFormModel>(new DetailedFormModel(), DetailedFormModel.BuildForm, FormOptions.PromptInStart);
context.Call(new DetailFormDialog(phrasesString),childDialog);
}
}
catch(Exception ex)
{
Console.WriteLine(ex.Message);
}
}
private async Task callFaqService(IDialogContext context, IAwaitable <string> result)
{
var userAnswer = await result;
//connection to the qnaMaker api which contains the Knowledge base in the form of question and answer format
// use try and catch block
try
{
//subscription key for the QnA maker kb stored in the web config file.
var subscriptionkey = ConfigurationManager.AppSettings["QnASubscriptionKey"];
/*
* knowledge base id used to connect to the kb in the qnamaker details can be found in the
* http call of qnamaker website
**/
var knowledgeBaseId = ConfigurationManager.AppSettings["QnAKnowledgeBaseId"];
// call the GetQnaResponse method of QnAMakerDialog
var query = new QnAMakerDialog.QnAMakerDialog().GetQnAResponse(userAnswer, subscriptionkey, knowledgeBaseId);
var response = query.ans.FirstOrDefault();
if (response != null && response.score >= 50.0)
{
await context.PostAsync(response.ans);
}
}
catch (Exception ex)
{
Console.WriteLine(ex.Message);
}
}
