public OutboundCallQueueListModel GetOutboundCallQueue([FromUri] OutboundCallQueueFilter filter)
{
int totalRecords;
var callQueue = _callQueueRepository.GetById(filter.CallQueueId);
var criteria = _systemGeneratedCallQueueCritairaService.GetSystemGeneratedCallQueueCriteria(filter.CallQueueId, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
long criteriaId = criteria != null ? criteria.Id : 0;
OutboundCallQueueListModel model = null;
if (callQueue.Category == CallQueueCategory.Upsell || callQueue.Category == CallQueueCategory.Confirmation)
{
if (criteria != null && criteria.IsQueueGenerated == false)
{
model = new OutboundCallQueueListModel()
{
IsQueueGenerated = false
};
totalRecords = 0;
}
else
{
model = _outboundCallQueueService.GetOutboundCallQueueUpsellAndConfirmation(filter, callQueue, PageSize, criteriaId, out totalRecords) ??
new OutboundCallQueueListModel()
{
IsQueueGenerated = true
};
}
}
else
{
if (criteria != null && criteria.IsQueueGenerated == false)
{
model = new OutboundCallQueueListModel()
{
IsQueueGenerated = false
};
totalRecords = 0;
}
else
{
model = _outboundCallQueueService.GetOutboundCallQueueListModel(filter, callQueue, PageSize, criteriaId, out totalRecords) ?? new OutboundCallQueueListModel()
{
IsQueueGenerated = true
};
}
}
model.PagingModel = new PagingModel(filter.PageNumber, PageSize, totalRecords, null);
return(model);
}
public OutboundCallQueueListModel CallQueueCustomersForUpsellAndConfimration(IEnumerable <CallQueueCustomer> callQueueCustomers, IEnumerable <Customer> customers,
IEnumerable <CallQueueCustomerCallViewModel> callQueueCustomerCalls, IEnumerable <CallCenterNotes> callCenterNoteses, IEnumerable <Event> events, IEnumerable <Host> hosts,
IEnumerable <Pod> pods, IEnumerable <Appointment> appointments, IEnumerable <EventCustomer> eventCustomers, IEnumerable <OrganizationRoleUser> agents, IEnumerable <Role> roles)
{
var model = new OutboundCallQueueListModel();
var collection = new List <OutboundCallQueueViewModel>();
callQueueCustomers.ToList().ForEach(cqc =>
{
Customer customer = customers.FirstOrDefault(c => c.CustomerId == cqc.CustomerId.Value);
var email = (customer.Email != null) ? customer.Email.ToString() : string.Empty;
var theEvent = events.First(e => e.Id == cqc.EventId.Value);
var host = hosts.Single(h => h.Id == theEvent.HostId);
var eventLocation = Mapper.Map <Address, AddressViewModel>(host.Address);
var eventcustomer = eventCustomers.Single(ec => ec.EventId == theEvent.Id && ec.CustomerId == customer.CustomerId);
var appointment = appointments.Single(a => a.Id == eventcustomer.AppointmentId.Value);
var registeredBy = (eventcustomer.DataRecorderMetaData == null || eventcustomer.DataRecorderMetaData.DataRecorderCreator == null ? null : agents.FirstOrDefault(a => a.Id == eventcustomer.DataRecorderMetaData.DataRecorderCreator.Id));
var agentRole = string.Empty;
if (registeredBy != null)
{
agentRole = registeredBy.RoleId == (long)Roles.Customer ? "Online" : roles.First(r => r.Id == registeredBy.RoleId).DisplayName;
}
var outboundModel = OutboundCallQueueViewModel(cqc, customer, null, email, customer.MobilePhoneNumber, customer.OfficePhoneNumber, theEvent, host, eventLocation, null);
outboundModel.Pod = string.Join(",", pods.Where(p => theEvent.PodIds.Contains(p.Id)).Select(x => x.Name));
outboundModel.AppointmentTime = appointment.StartTime;
outboundModel.RegistrationMode = agentRole;
SetHistoryViewModelList(callQueueCustomerCalls, callCenterNoteses, cqc, outboundModel);
collection.Add(outboundModel);
});
model.OutboundCallQueues = collection;
model.IsQueueGenerated = true;
return(model);
}
public ActionResult OutboundCallQueue(long callQueueId, int pageNumber)
{
int totalRecords;
int pageSize = 10;
var model = _outboundCallQueueService.GetOutboundCallQueueList(callQueueId, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId, pageNumber, pageSize, out totalRecords);
if (model == null)
{
var isQueueGenerated = true;
if (callQueueId > 0)
{
isQueueGenerated = _callQueueRepository.GetById(callQueueId).IsQueueGenerated;
}
model = new OutboundCallQueueListModel {
IsQueueGenerated = isQueueGenerated
};
}
model.PagingModel = new PagingModel(pageNumber, pageSize, totalRecords, null);
return(View(model));
}
public OutboundCallQueueListModel Create(IEnumerable <CallQueueCustomer> callQueueCustomers, IEnumerable <Customer> customers, IEnumerable <ProspectCustomer> prospectCustomers,
IEnumerable <CallQueueCriteria> callQueueCriterias, IEnumerable <Criteria> criterias, IEnumerable <CallQueueCustomerCall> callQueueCustomerCalls, IEnumerable <Call> calls,
IEnumerable <CallCenterNotes> callCenterNoteses, IEnumerable <CustomerCallNotes> customerCallNotes, IEnumerable <OrderedPair <long, string> > idNamePair)
{
var model = new OutboundCallQueueListModel();
var collection = new List <OutboundCallQueueViewModel>();
callQueueCustomers.ToList().ForEach(cqc =>
{
Customer customer = null;
var prospectCustomer = new ProspectCustomer();
if (cqc.CustomerId.HasValue)
{
customer = customers.FirstOrDefault(c => c.CustomerId == cqc.CustomerId.Value);
}
if (cqc.ProspectCustomerId > 0)
{
prospectCustomer = prospectCustomers.First(pc => pc.Id == cqc.ProspectCustomerId);
}
CallQueueCriteria callQueueCriteria = null;
var callReason = string.Empty;
if (callQueueCriterias != null && callQueueCriterias.Any() && criterias != null && criterias.Any())
{
if (cqc.CallQueueCriteriaId.HasValue && cqc.CallQueueCriteriaId.Value > 0)
{
callQueueCriteria = callQueueCriterias.Single(cqcs => cqcs.Id == cqc.CallQueueCriteriaId.Value);
}
if (callQueueCriteria != null)
{
var criteria = criterias.Single(c => c.Id == callQueueCriteria.CriteriaId);
callReason = criteria.Name;
if (callQueueCriteria.CriteriaId == (long)QueueCriteria.AllProspects)
{
callReason = prospectCustomer.Tag.GetDescription();
}
}
}
var prospectNotes = _notesViewModelFactory.GetProspectCustomerNotes(cqc.ProspectCustomerId ?? 0, customerCallNotes, idNamePair);
var email = string.Empty;
PhoneNumber mobilePhoneNumber = null;
PhoneNumber officePhoneNumber = null;
if (customer != null)
{
email = (customer.Email != null) ? customer.Email.ToString() : string.Empty;
mobilePhoneNumber = customer.OfficePhoneNumber;
officePhoneNumber = customer.MobilePhoneNumber;
}
else
{
email = prospectCustomer.Email != null ? prospectCustomer.Email.ToString() : string.Empty;
}
var outboundModel = new OutboundCallQueueViewModel
{
CallQueueCustomerId = cqc.Id,
ProspectCustomerId = cqc.ProspectCustomerId,
CustomerId = cqc.CustomerId,
FirstName = customer != null ? customer.Name.FirstName : prospectCustomer.FirstName,
MiddleName = customer != null ? customer.Name.MiddleName : "",
LastName = customer != null ? customer.Name.LastName : prospectCustomer.LastName,
Gender = customer != null ? customer.Gender : prospectCustomer.Gender,
Email = email,
CallBackPhoneNumber = customer != null ? customer.HomePhoneNumber : prospectCustomer.CallBackPhoneNumber,
MobilePhoneNumber = mobilePhoneNumber,
OfficePhoneNumber = officePhoneNumber,
DateOfBirth = customer != null ? customer.DateOfBirth : prospectCustomer.BirthDate,
CreatedOn = cqc.DateCreated,
CallReason = callReason,
Notes = prospectNotes,
ProspectCreatedOn = prospectCustomer != null && prospectCustomer.CreatedOn != DateTime.MinValue ? prospectCustomer.CreatedOn : (DateTime?)null,
};
if (callQueueCustomerCalls != null && callQueueCustomerCalls.Any())
{
var callIds = callQueueCustomerCalls.Where(cqcc => cqcc.CallQueueCustomerId == cqc.Id).Select(cqcc => cqcc.CallId).ToArray();
if (callIds.Any())
{
var customerCalls = calls.Where(c => callIds.Contains(c.Id)).Select(c => c);
var callHistoryList = new List <CallHistoryViewModel>();
foreach (var customerCall in customerCalls)
{
var callHistory = new CallHistoryViewModel()
{
CallId = customerCall.Id,
DateCreated = customerCall.CallDateTime
};
if (callCenterNoteses != null && callCenterNoteses.Any())
{
var customerNotes = callCenterNoteses.Where(ccn => ccn.CallId == customerCall.Id).Select(ccn => ccn).ToArray();
callHistory.Notes = customerNotes.Select(cn => new NotesViewModel()
{
Note = cn.Notes, EnteredOn = cn.DateCreated
});
}
callHistoryList.Add(callHistory);
}
outboundModel.CallHistory = callHistoryList;
}
}
collection.Add(outboundModel);
});
model.OutboundCallQueues = collection;
return(model);
}
public OutboundCallQueueListModel SystemGeneratedCallQueueCustomers(IEnumerable <CallQueueCustomer> callQueueCustomers, IEnumerable <Customer> customers, IEnumerable <ProspectCustomer> prospectCustomers,
IEnumerable <CallQueueCustomerCallViewModel> callQueueCustomerCalls, IEnumerable <CallCenterNotes> callCenterNoteses, IEnumerable <Event> events, IEnumerable <Host> hosts, IEnumerable <CorporateCustomerCustomTag> corporateCustomerCustomTags)
{
var model = new OutboundCallQueueListModel();
var collection = new List <OutboundCallQueueViewModel>();
callQueueCustomers.ToList().ForEach(cqc =>
{
Customer customer = null;
var prospectCustomer = new ProspectCustomer();
if (cqc.CustomerId.HasValue)
{
customer = customers.FirstOrDefault(c => c.CustomerId == cqc.CustomerId.Value);
}
if (cqc.ProspectCustomerId > 0)
{
prospectCustomer = prospectCustomers.First(pc => pc.Id == cqc.ProspectCustomerId);
}
var email = string.Empty;
PhoneNumber mobilePhoneNumber = null;
PhoneNumber officePhoneNumber = null;
if (customer != null)
{
email = (customer.Email != null) ? customer.Email.ToString() : string.Empty;
mobilePhoneNumber = customer.MobilePhoneNumber;
officePhoneNumber = customer.OfficePhoneNumber;
}
else
{
email = prospectCustomer.Email != null ? prospectCustomer.Email.ToString() : string.Empty;
}
Event theEvent = null;
Host host = null;
AddressViewModel eventLocation = null;
var customTags = string.Empty;
if (corporateCustomerCustomTags != null && corporateCustomerCustomTags.Any() && cqc.CustomerId.HasValue)
{
var tags = corporateCustomerCustomTags.Where(x => x.CustomerId == cqc.CustomerId.Value).OrderByDescending(x => x.DataRecorderMetaData.DateCreated);
if (tags != null && tags.Any())
{
customTags = string.Join(",", tags.Select(x => x.Tag));
}
}
if (events != null && cqc.EventId.HasValue && events.Any(e => e.Id == cqc.EventId.Value))
{
theEvent = events.First(e => e.Id == cqc.EventId.Value);
host = hosts.Single(h => h.Id == theEvent.HostId);
eventLocation = Mapper.Map <Address, AddressViewModel>(host.Address);
}
var outboundModel = OutboundCallQueueViewModel(cqc, customer, prospectCustomer, email, mobilePhoneNumber, officePhoneNumber, theEvent, host, eventLocation, customTags);
SetHistoryViewModelList(callQueueCustomerCalls, callCenterNoteses, cqc, outboundModel);
collection.Add(outboundModel);
});
model.OutboundCallQueues = collection;
model.IsQueueGenerated = true;
return(model);
}
