/// 具体操作
/// <summary>
/// 具体操作
/// </summary>
/// <param name="sender"></param>
/// <param name="action"></param>
/// <param name="oper"></param>
private void ListenOper(object sender, ListenOperHandler action, OperForListen oper)
{
ItemUI ui = (sender as ToolStripMenuItem).Tag as ItemUI;
if (ui != null && ui.data != null && !string.IsNullOrEmpty(ui.data.ExtensionNum) && ui.data.UserID > 0)
{
if (action(HollyContactHelper.ConDeviceType.客服工号, ui.data.agentDn))
{
AgentTimeStateHelper.Instance.InsertListenAgentLog(oper, ui.data.UserID, ui.data.userName, ui.data.agentDn, ui.data.ExtensionNum, ui.data.CurrStatus);
switch (oper)
{
case OperForListen.强制签出:
case OperForListen.强制置忙:
case OperForListen.强制置闲:
case OperForListen.强拆:
{
ui.data.LockAgentLive(oper);
ShowData();
}
break;
case OperForListen.强插:
mianform.SetMainStatus(PhoneStatus.PS21_强插振铃);
break;
case OperForListen.监听:
mianform.SetMainStatus(PhoneStatus.PS19_监听振铃);
break;
case OperForListen.接管:
Main.Main_ConMonitor_Calltype = ui.data.AgentLive.CallDirection_Calltype;
break;
}
}
else
{
MessageBox.Show(oper.ToString() + "失败！");
}
}
}
/// 插入监控日志
/// <summary>
/// 插入监控日志
/// </summary>
/// <param name="AgentUserID"></param>
/// <param name="ExtensionNum"></param>
/// <param name="CurrentStatus"></param>
/// <param name="CurrentOper"></param>
/// <param name="Remark"></param>
/// <returns></returns>
public void InsertListenAgentLog(OperForListen CurrentOper, int AgentUserID, string AgentUserName, string AgentNum, string AgentExtensionNum, AgentStateForListen AgentStatus)
{
string remark = "监控人[{0} ({1})]<{2}>了在[{3}]状态的客服[{4} ({5})]";
remark = string.Format(remark, LoginUser.TrueName, LoginUser.ExtensionNum, CurrentOper.ToString(), AgentStatus.ToString(), AgentUserName, AgentExtensionNum);
agentService.InsertListenAgentLogAsync(CallRecordAuthorizeCode,
LoginUser.UserID.Value, LoginUser.TrueName, LoginUser.AgentNum, LoginUser.ExtensionNum, (int)CurrentOper,
AgentUserID, AgentUserName, AgentNum, AgentExtensionNum, (int)AgentStatus,
CCWebAgentTimeState.Vender.Holly, remark);
}