public async Task Sends_ticket_to_middleware(
[Frozen] FakeZendeskApi zendesk,
[Frozen] Middleware.IApi middleware,
Watcher sut,
[Pending.Escalated] Ticket ticket)
{
zendesk.Tickets.Add(ticket);
await sut.ShareTicket(ticket.Id);
var expectedTicket = new
{
Ticket = new
{
ticket.Id,
ticket.Status,
ticket.Description,
ticket.Subject,
ticket.CreatedAt,
}
};
await middleware.Received().EscalateTicket(
Verify.That <Middleware.EventWrapper>(x =>
x.Should().BeEquivalentTo(expectedTicket)));
}
public async Task Sends_ticket_to_middleware_with_attachments(
[Frozen] FakeZendeskApi zendesk,
[Frozen] Middleware.IApi middleware,
Watcher sut,
[Pending.HandedOff] Ticket ticket,
Comment[] comments)
{
// Given
zendesk.Tickets.Add(ticket);
zendesk.AddComments(ticket, comments);
// When
await sut.ShareTicket(ticket.Id);
// Then
var expected = new
{
Ticket = new
{
Comments = comments.Select(c => new
{
c.Id,
Attachments = c.Attachments.Select(a => new
{
Filename = a.FileName,
Url = a.ContentUrl,
}),
}),
}
};
await middleware.Received().HandOffTicket(
Verify.That <Middleware.EventWrapper>(
body => body.Should().BeEquivalentTo(expected)));
}
public async Task Sends_all_comments(
[Frozen] FakeZendeskApi zendesk,
[Frozen] Middleware.IApi middleware,
Watcher sut,
[Pending.HandedOff] Ticket ticket,
Comment[] comments)
{
comments[0].Public = false;
comments[1].Public = true;
zendesk.Tickets.Add(ticket);
zendesk.AddComments(ticket, comments);
await sut.ShareTicket(ticket.Id);
var expectedTicket = new
{
Ticket = new
{
Comments = comments.Select(x =>
new
{
x.Id,
x.Body,
}),
}
};
await middleware.Received().HandOffTicket(
Verify.That <Middleware.EventWrapper>(x =>
x.Should().BeEquivalentTo(expectedTicket)));
}
public async Task Sends_ticket_to_middleware_with_no_comments(
[Frozen] FakeZendeskApi zendesk,
[Frozen] Middleware.IApi middleware,
Watcher sut,
[Pending.Solved] Ticket ticket,
Comment[] comments)
{
// Given
zendesk.Tickets.Add(ticket);
zendesk.AddComments(ticket, comments);
// When
await sut.ShareTicket(ticket.Id);
// Then
var mwt = new
{
Ticket = new
{
Comments = Array.Empty <Middleware.Model.Comments>(),
}
};
await middleware.Received().SolveTicket(
Verify.That <Middleware.EventWrapper>(
body => body.Should().BeEquivalentTo(mwt)));
}
public async Task Sends_ticket_to_middleware_with_tagged_comment(
[Frozen] FakeZendeskApi zendesk,
[Frozen] Middleware.IApi middleware,
Watcher sut,
[Frozen] AuditedComment comment,
[Pending.Escalated] Ticket ticket)
{
// Given
var auditTagEvent = comment.AuditTagEvent.Value = "escalated_tag";
zendesk.Tickets.Add(ticket);
// When
await sut.ShareTicket(ticket.Id);
// Then
var mwt = new { Ticket = new { Comments = new[] { new { comment.Id } } } };
await middleware.Received().EscalateTicket(
Verify.That <Middleware.EventWrapper>(x => x.Should().BeEquivalentTo(mwt)));
}
public async Task Sends_ticket_to_middleware_with_organisation(
[Frozen] FakeZendeskApi zendesk,
[Frozen] Middleware.IApi middleware,
Watcher sut,
[Pending.Escalated] Ticket ticket,
Organization org)
{
ticket.OrganizationId = org.Id;
zendesk.Tickets.Add(ticket);
zendesk.Organizations.Add(org);
await sut.ShareTicket(ticket.Id);
var mwt = new
{
Ticket = new
{
Organization = new
{
org.Id,
org.Name,
OrganizationFields = new
{
org.OrganizationFields.MainPhone,
org.OrganizationFields.AddressLine1,
org.OrganizationFields.AddressLine2,
org.OrganizationFields.AddressLine3,
org.OrganizationFields.City,
org.OrganizationFields.County,
org.OrganizationFields.Postcode,
org.OrganizationFields.OrganisationStatus,
org.OrganizationFields.OrganisationType,
}
}
}
};
await middleware.Received().EscalateTicket(Verify.That <Middleware.EventWrapper>(x => x.Should().BeEquivalentTo(mwt)));
}
public async Task Sends_ticket_to_middleware_with_requester(
[Frozen] FakeZendeskApi zendesk,
[Frozen] Middleware.IApi middleware,
Watcher sut,
[Pending.Escalated] Ticket ticket,
User reporter)
{
ticket.RequesterId = reporter.Id;
zendesk.Tickets.Add(ticket);
zendesk.Users.Add(reporter);
await sut.ShareTicket(ticket.Id);
var mwt = new
{
Ticket = new
{
Requester = new
{
reporter.Id,
reporter.Name,
reporter.Email,
reporter.Phone,
UserFields = new
{
reporter.UserFields.AddressLine1,
reporter.UserFields.AddressLine2,
reporter.UserFields.AddressLine3,
reporter.UserFields.City,
reporter.UserFields.County,
reporter.UserFields.Postcode,
}
}
}
};
await middleware.Received().EscalateTicket(Verify.That <Middleware.EventWrapper>(x => x.Should().BeEquivalentTo(mwt)));
}