} // sendAlert
private bool Escalate(MRequest request)
{
// Get Supervisor
MUser supervisor = request.GetSalesRep(); // self
int supervisor_ID = request.GetSalesRep().GetSupervisor_ID();
if ((supervisor_ID == 0) && (m_model.GetSupervisor_ID() != 0))
{
supervisor_ID = m_model.GetSupervisor_ID();
}
if ((supervisor_ID != 0) && (supervisor_ID != request.GetAD_User_ID()))
{
supervisor = MUser.Get(GetCtx(), supervisor_ID);
}
// Escalated: Request {0} to {1}
String subject = Msg.GetMsg(m_client.GetAD_Language(), "RequestEscalate",
new String[] { request.GetDocumentNo(), supervisor.GetName() });
String to = request.GetSalesRep().GetEMail();
if ((to == null) || (to.Length == 0))
{
log.Warning("SalesRep has no EMail - " + request.GetSalesRep());
}
else
{
m_client.SendEMail(request.GetSalesRep_ID(), subject, request.GetSummary(), request.CreatePDF());
}
// Not the same - send mail to supervisor
if (request.GetSalesRep_ID() != supervisor.GetAD_User_ID())
{
to = supervisor.GetEMail();
if ((to == null) || (to.Length == 0))
{
log.Warning("Supervisor has no EMail - " + supervisor);
}
else
{
m_client.SendEMail(supervisor.GetAD_User_ID(), subject, request.GetSummary(), request.CreatePDF());
}
}
// ----------------
request.SetDueType();
request.SetIsEscalated(true);
request.SetResult(subject);
return(request.Save());
} // escalate
} // processRequests
private bool SendEmail(MRequest request, String AD_Message)
{
// Alert: Request {0} overdue
String subject = Msg.GetMsg(m_client.GetAD_Language(), AD_Message,
new String[] { request.GetDocumentNo() });
return(m_client.SendEMail(request.GetSalesRep_ID(), subject, request.GetSummary(), request.CreatePDF()));
} // sendAlert
} // MChangeRequest
/**
* CRM Request Constructor
* @param request request
* @param group request group
*/
public MChangeRequest(MRequest request, MGroup group)
: this(request.GetCtx(), 0, request.Get_Trx())
{
SetClientOrg(request);
SetName(Msg.GetElement(GetCtx(), "R_Request_ID") + ": " + request.GetDocumentNo());
SetHelp(request.GetSummary());
//
SetM_BOM_ID(group.GetM_BOM_ID());
SetM_ChangeNotice_ID(group.GetM_ChangeNotice_ID());
} // MChangeRequest
} // findSalesRep
/**
* Find SalesRep/User based on Request Type and Question.
* @param request request
* @return SalesRep_ID user
*/
private int FindSalesRep(MRequest request)
{
String QText = request.GetSummary();
if (QText == null)
{
QText = "";
}
else
{
QText = QText.ToUpper();
}
//
MRequestProcessorRoute[] routes = m_model.GetRoutes(false);
for (int i = 0; i < routes.Length; i++)
{
MRequestProcessorRoute route = routes[i];
// Match first on Request Type
if ((request.GetR_RequestType_ID() == route.GetR_RequestType_ID()) &&
(route.GetR_RequestType_ID() != 0))
{
return(route.GetAD_User_ID());
}
// Match on element of keyword
String keyword = route.GetKeyword();
if (keyword != null)
{
StringTokenizer st = new StringTokenizer(keyword.ToUpper(), " ,;\t\n\r\f");
while (st.HasMoreElements())
{
if (QText.IndexOf(st.NextToken()) != -1)
{
return(route.GetAD_User_ID());
}
}
}
} // for all routes
return(m_model.GetSupervisor_ID());
} // findSalesRep
/// <summary>
/// Prepare notice message.
/// </summary>
/// <param name="list">list of the values changed.</param>
private void prepareNotificMsg(List <String> list)
{
if (mailText_ID == 0)
{
message = new StringBuilder();
// UpdatedBy: Joe
int UpdatedBy = GetCtx().GetAD_User_ID();
MUser from = MUser.Get(GetCtx(), UpdatedBy);
if (from != null)
{
message.Append(Msg.Translate(GetCtx(), "UpdatedBy")).Append(": ")
.Append(from.GetName());
}
// LastAction/Created: ...
if (_req.GetDateLastAction() != null)
{
message.Append("\n").Append(Msg.Translate(GetCtx(), "DateLastAction"))
.Append(": ").Append(_req.GetDateLastAction());
}
else
{
message.Append("\n").Append(Msg.Translate(GetCtx(), "Created"))
.Append(": ").Append(_req.GetCreated());
}
// Changes
for (int i = 0; i < list.Count; i++)
{
X_R_Request req = new X_R_Request(GetCtx(), 0, null);
String columnName = (String)list[i];
message.Append("\n").Append(Msg.GetElement(GetCtx(), columnName))
.Append(": ").Append(_reqAction.getColumnValue(columnName))
.Append(" -> ").Append(_req.getColumnValue(columnName));
}
// NextAction
if (_req.GetDateNextAction() != null)
{
message.Append("\n").Append(Msg.Translate(GetCtx(), "DateNextAction"))
.Append(": ").Append(_req.GetDateNextAction());
}
message.Append(SEPARATOR)
.Append(_req.GetSummary());
if (_req.GetResult() != null)
{
message.Append("\n----------\n").Append(_req.GetResult());
}
message.Append(_req.GetMailTrailer(null));
}
else
{
message = new StringBuilder();
MMailText text = new MMailText(GetCtx(), mailText_ID, null);
text.SetPO(_req, true); //Set _Po Current value
subject += _req.GetDocumentNo() + ": " + text.GetMailHeader();
message.Append(text.GetMailText(true));
if (_req.GetDateNextAction() != null)
{
message.Append("\n").Append(Msg.Translate(GetCtx(), "DateNextAction"))
.Append(": ").Append(_req.GetDateNextAction());
}
// message.Append(GetMailTrailer(null));
}
}
