public IncidentDetailModel GETIncidenServiceInfo(string incNum)
{
var incDetail = incidentDetailApi + incNum + $"&sysparm_limit=1";
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(incDetail);
request.ContentType = "application/json";
request.Method = "GET";
NetworkCredential cred = new NetworkCredential(adminName, password);
request.Credentials = cred;
HttpWebResponse webResponse = request.GetResponse() as HttpWebResponse;
var incidentDetail = new IncidentDetailModel();
try
{
using (Stream webStream = webResponse.GetResponseStream())
{
if (webStream != null)
{
using (StreamReader responseReader = new StreamReader(webStream))
{
var response = responseReader.ReadToEnd();
var selectedNode = JObject.Parse(response).SelectToken("result").FirstOrDefault();
if (selectedNode != null)
{
incidentDetail.Active = selectedNode["active"].ToString();
incidentDetail.Category = selectedNode["category"].ToString();
incidentDetail.IncidentState = GetStatus(selectedNode["incident_state"].ToString());
incidentDetail.Comments = selectedNode["comments_and_work_notes"].ToString();
incidentDetail.ShortDescription = selectedNode["short_description"].ToString();
incidentDetail.Duedate = string.Empty;
incidentDetail.Opendate = string.Empty;
incidentDetail.CloseDate = string.Empty;
var dueDate = TryParseDate(selectedNode["due_date"].ToString());
if (dueDate != null)
{
incidentDetail.Duedate = ConvertToEST(Convert.ToDateTime(dueDate)).ToString();
}
var openDate = TryParseDate(selectedNode["opened_at"].ToString());
if (openDate != null)
{
incidentDetail.Opendate = ConvertToEST(Convert.ToDateTime(openDate)).ToString();
}
var closeDate = TryParseDate(selectedNode["closed_at"].ToString());
if (closeDate != null)
{
incidentDetail.CloseDate = ConvertToEST(Convert.ToDateTime(closeDate)).ToString();
}
incidentDetail.Category = selectedNode["category"].ToString();
incidentDetail.SubCategory = selectedNode["subcategory"].ToString();
var impact = selectedNode["impact"].ToString();
incidentDetail.Impact = impact == "1" ? "High" : impact == "2" ? "Medium" : impact == "3" ? "Low" : "NA";
var urgency = selectedNode["urgency"].ToString();
incidentDetail.Urgency = urgency == "1" ? "High" : urgency == "2" ? "Medium" : urgency == "3" ? "Low" : "NA";
var priority = selectedNode["priority"].ToString();
incidentDetail.Priority = priority == "1" ? "Critical" : priority == "2" ? "High" : priority == "3" ? "Moderate" : priority == "4" ? "Low" : "NA";
// selectedNode["u_opened_by_group"].ToString()
var openByGroup = selectedNode["u_opened_by_group"];
if (openByGroup.HasValues)
{
var sysId = openByGroup["value"].ToString();
incidentDetail.OpenedByGroup = GetGroupName(assignedGroupEndPoint + $"{sysId}", sysId);
}
var closedBy = selectedNode["closed_by"];
if (closedBy.HasValues)
{
var closedSysId = closedBy["value"].ToString();
incidentDetail.ClosedByGroup = GetGroupName(assignedGroupEndPoint + $"{closedSysId}", closedSysId);
}
var assignedGroup = selectedNode["assignment_group"];
if (assignedGroup.HasValues)
{
var assignedSysId = assignedGroup["value"].ToString();
incidentDetail.AssignedToGroup = GetGroupName(assignedGroupEndPoint + $"{assignedSysId}", assignedSysId);
}
}
else
{
incidentDetail = null;
}
}
}
}
}
catch (Exception ex)
{
throw;
}
return(incidentDetail);
}
private void MergeNewValuesWithOriginal(IncidentDetailModel modelFromView)
{
//***************************The values that are display only will not be posted back so need to get them from session**************************
IncidentDetailModel OriginalValuesFromSession = sessionManager.CurrentIncidentDetail;
}
