public static IncidentDS.IncidentDSDataTable SelectIncident(Int32 incidentId)
{
IncidentDSTableAdapter ta = new IncidentDSTableAdapter();
ta.Connection.ConnectionString = UcConnection.ConnectionString;
return(ta.GetData(incidentId));
}
public static IncidentDS.IncidentDSDataTable GetIncidentByGuid(Guid incidentGuid)
{
IncidentDSTableAdapter ta = new IncidentDSTableAdapter();
ta.Connection.ConnectionString = UcConnection.ConnectionString;
return(ta.GetIncidentByGuid(incidentGuid));
}
public static IncidentDS.IncidentDSDataTable GetIncidentFollowUpList(Int32 statusId, Int32 agentId)
{
IncidentDSTableAdapter ta = new IncidentDSTableAdapter();
ta.Connection.ConnectionString = UcConnection.ConnectionString;
return(ta.GetIncidentFollowUpList(statusId, agentId));
}
public static IncidentDS.IncidentDSDataTable GetIncidentsByContact(Int32 statusId, Int32 contactId)
{
IncidentDSTableAdapter ta = new IncidentDSTableAdapter();
ta.Connection.ConnectionString = UcConnection.ConnectionString;
return(ta.GetIncidentsByContact(statusId, contactId));
}
public static IncidentDS.IncidentDSDataTable OpenFollowUpIncident(Int32 incidentId, Int32 agentId)
{
IncidentDSTableAdapter ta = new IncidentDSTableAdapter();
ta.Connection.ConnectionString = UcConnection.ConnectionString;
return(ta.OpenFollowUp(incidentId, agentId));
}
public static Int32 DeleteIncident(Int32 incidentId)
{
IncidentDSTableAdapter ta = new IncidentDSTableAdapter();
ta.Connection.ConnectionString = UcConnection.ConnectionString;
return(ta.Delete(incidentId));
}
public static Int32 UpdateIncident(Int32 incidentId, Int32 contactId, Int32 agentId, Int32 statusId, string subject)
{
IncidentDSTableAdapter ta = new IncidentDSTableAdapter();
ta.Connection.ConnectionString = UcConnection.ConnectionString;
System.Nullable <Int32> contact_id = Helper.ResolveEmptyInt(contactId);
System.Nullable <Int32> agent_id = Helper.ResolveEmptyInt(agentId);
return(ta.Update(incidentId, contact_id, agent_id, statusId, subject));
}
public static Int32 InsertIncident(Int32 groupId, Int32 skillId, Int32 langId, Int32 facilityId, Int32 contactId, Int32 agentId)
{
IncidentDSTableAdapter ta = new IncidentDSTableAdapter();
ta.Connection.ConnectionString = UcConnection.ConnectionString;
System.Nullable <Int32> group_id = Helper.ResolveEmptyInt(groupId);
System.Nullable <Int32> skill_id = Helper.ResolveEmptyInt(skillId);
System.Nullable <Int32> lang_id = Helper.ResolveEmptyInt(langId);
System.Nullable <Int32> facility_id = Helper.ResolveEmptyInt(facilityId);
System.Nullable <Int32> contact_id = Helper.ResolveEmptyInt(contactId);
System.Nullable <Int32> agent_id = Helper.ResolveEmptyInt(agentId);
int id = Convert.ToInt32(ta.InsertIncident(group_id, skill_id, lang_id, facility_id, contact_id, agent_id));
return(id);
}
