private void BindValues() { string strSubject; string strBody; AlertTemplate.GetTemplate(AlertTemplateTypes.Special, Language, Template, bCustom, out strSubject, out strBody); IncidentBoxDocument ibd = IncidentBoxDocument.Load(IncidentBoxId); if (ibd != null) { tbSubject.Text = ibd.GeneralBlock.OutgoingEmailFormatSubject; tbBody.Text = ibd.GeneralBlock.OutgoingEmailFormatBody; } IncidentBox ib = IncidentBox.Load(IncidentBoxId); string ibName = ""; if (ib != null) { ibName = ib.Name; } title = LocRM.GetString("TemplateEdit") + " " + ibName; DataTable dt = AlertTemplate.GetVariablesForTemplateEditor(AlertTemplateTypes.Special, Template); DataView dv = dt.DefaultView; dv.Sort = "Name"; dlSysVar.DataSource = dv; dlSysVar.DataBind(); }
protected void btnSave_Click(object sender, System.EventArgs e) { btnSave.Disabled = true; string body = ""; body = tbBody.Text; IncidentBoxDocument ibd = IncidentBoxDocument.Load(IncidentBoxId); if (ibd != null) { if (Template.IndexOf("Issue_Created") >= 0) { ibd.GeneralBlock.AutoReplyEMailBodyTemplate = body; ibd.GeneralBlock.AutoReplyEMailSubjectTemplate = tbSubject.Text; } else if (Template.IndexOf("Issue_Closed") >= 0) { ibd.GeneralBlock.OnCloseAutoReplyEMailBodyTemplate = body; ibd.GeneralBlock.OnCloseAutoReplyEMailSubjectTemplate = tbSubject.Text; } IncidentBoxDocument.Save(ibd); } //AlertTemplate.UpdateTemplate(Language,Template,tbSubject.Text,body); Response.Redirect("~/Admin/EmailIssueBoxView.aspx?IssBoxId=" + IncidentBoxId.ToString()); }
private void ddRespType_SelectedIndexChanged(object sender, EventArgs e) { IncidentBoxDocument ibd = null; if (ViewState["IncidentBoxDocument"] != null) { ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]); } else { ibd = IncidentBoxDocument.Load(IssBoxId); } GeneralIncidentBoxBlock gibb = ibd.GeneralBlock; if ((int)ResponsibleAssignType.CustomUser == int.Parse(ddRespType.SelectedValue)) { // lblForResp.Text = LocRM.GetString("tResponsible") + ":"; // ddResponsible.Visible = true; // lblResponsible.Visible = false; // lblChangeButton.Visible = false; trCustomUser.Visible = true; Util.CommonHelper.SafeSelect(ddResponsible, gibb.Responsible.ToString()); } else { trCustomUser.Visible = false; } BindResponsible(gibb); ViewState["IncidentBoxDocument"] = ibd.GetDocumentString(); }
private void ddContType_SelectedIndexChanged(object sender, EventArgs e) { IncidentBoxDocument ibd = null; if (ViewState["IncidentBoxDocument"] != null) { ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]); } else { ibd = IncidentBoxDocument.Load(IssBoxId); } GeneralIncidentBoxBlock gibb = ibd.GeneralBlock; if ((int)ControllerAssignType.CustomUser == int.Parse(ddContType.SelectedValue)) { trController.Visible = true; } else { trController.Visible = false; } ViewState["IncidentBoxDocument"] = ibd.GetDocumentString(); }
private void BindValues() { IncidentBox ib = IncidentBox.Load(IssBoxId); lblIssBoxName.Text = ib.Name; IncidentBoxDocument ibd = IncidentBoxDocument.Load(IssBoxId); // // //EMailRouterBlock // EMailRouterIncidentBoxBlock eribb = ibd.EMailRouterBlock; // // cbAllowEMail.Checked = eribb.AllowEMailRouting; // // Util.CommonHelper.SafeSelect(ddExtActionType, ((int)eribb.IncomingEMailAction).ToString()); // Util.CommonHelper.SafeSelect(ddIntActionType, ((int)eribb.OutgoingEMailAction).ToString()); // // BindReipients(eribb); // //GeneralBlock GeneralIncidentBoxBlock gibb = ibd.GeneralBlock; lblManager.Text = Util.CommonHelper.GetUserStatusUL((int)gibb.Manager); trControl.Visible = gibb.AllowControl; if(gibb.AllowControl) { if(gibb.ControllerAssignType == ControllerAssignType.CustomUser) lblController.Text = Util.CommonHelper.GetUserStatusUL((int)gibb.Controller); else { if(gibb.ControllerAssignType == ControllerAssignType.Manager) lblController.Text = Util.CommonHelper.GetUserStatusUL((int)gibb.Manager); else if(gibb.ControllerAssignType == ControllerAssignType.Creator) using(IDataReader reader = Incident.GetIncident(IncidentId)) { if(reader.Read()) lblController.Text = Util.CommonHelper.GetUserStatusUL((int)reader["CreatorId"]); } } } lblExpDuration.Text = Util.CommonHelper.GetHours(gibb.ExpectedDuration); lblExpRespTime.Text = Util.CommonHelper.GetHours(gibb.ExpectedResponseTime); if(gibb.ResponsibleAssignType == ResponsibleAssignType.CustomUser) lblResponsible.Text = Util.CommonHelper.GetUserStatusUL((int)gibb.Responsible); else { trResponsible.Visible = false; using(IDataReader reader = Incident.GetIncidentTrackingState(IncidentId)) { if(reader.Read() && reader["ResponsibleId"]!=DBNull.Value && (int)reader["ResponsibleId"]>0) { trResponsible.Visible = true; lblResponsible.Text = Util.CommonHelper.GetUserStatusUL((int)reader["ResponsibleId"]); } } } }
/// <summary> /// Gets the default recipint list. /// </summary> /// <param name="Mode">The mode.</param> /// <param name="Params">The params.</param> /// <returns></returns> public static string[] GetDefaultRecipientList(string Mode, NameValueCollection Params) { List <string> retVal = new List <string>(); Mode = Mode.ToLower(); switch (Mode) { case EMailClient.IssueMode: if (Params["IssueId"] == null) { throw new ArgumentNullException("Params[\"IssueId\"]"); } int issueId = int.Parse(Params["IssueId"]); int incidentBoxId = Incident.GetIncidentBox(issueId); IncidentBoxDocument incBoxDoc = IncidentBoxDocument.Load(incidentBoxId); // InternalEmailRecipients if (incBoxDoc.EMailRouterBlock.AllowEMailRouting) { foreach (int userId in Incident.GetInternalEmailRecipients(issueId)) { UserLight user = UserLight.Load(userId); if (!retVal.Contains(user.Email)) { retVal.Add(user.Email); } } } // External Emalil foreach (EMailIssueExternalRecipient exRecipient in EMailIssueExternalRecipient.List(issueId)) { if (!retVal.Contains(exRecipient.EMail)) { retVal.Add(exRecipient.EMail); } } break; default: break; } return(retVal.ToArray()); }
private void btnReset_ServerClick(object sender, EventArgs e) { //AlertTemplate.ResetTemplate(Language,Template); IncidentBoxDocument ibd = IncidentBoxDocument.Load(IncidentBoxId); if (ibd != null) { ibd.GeneralBlock.ResetOutgoingEmailFormat(); IncidentBoxDocument.Save(ibd); } bCustom = false; BindValues(); secHdr.Title = title; }
private void BindIssBoxes() { IncidentBox[] ibList = IncidentBox.List(); DataTable dt = new DataTable(); dt.Columns.Add(new DataColumn("IncidentBoxId", typeof(int))); dt.Columns.Add(new DataColumn("IsDefault", typeof(bool))); dt.Columns.Add(new DataColumn("Name", typeof(string))); dt.Columns.Add(new DataColumn("IdentifierMask", typeof(string))); dt.Columns.Add(new DataColumn("Routing", typeof(string))); dt.Columns.Add(new DataColumn("Rules", typeof(string))); DataRow dr; foreach (IncidentBox ib in ibList) { dr = dt.NewRow(); dr["IncidentBoxId"] = ib.IncidentBoxId; dr["Name"] = ib.Name; dr["IsDefault"] = ib.IsDefault; dr["IdentifierMask"] = ib.IdentifierMask; dr["Routing"] = " "; dr["Rules"] = " "; IncidentBoxDocument ibd = IncidentBoxDocument.Load(ib.IncidentBoxId); if (ibd != null) { if (ibd.EMailRouterBlock.AllowEMailRouting) { dr["Routing"] = "<img border='0' align='top' src='" + ResolveUrl("~/layouts/images/incidentbox_routing.gif") + "' title='" + LocRM.GetString("tEmailRoutingEnabled") + "'/>"; } } IncidentBoxRule[] ibr = IncidentBoxRule.List(ib.IncidentBoxId); if (ibr != null && ibr.Length > 0) { dr["Rules"] = "<img border='0' align='top' src='" + ResolveUrl("~/layouts/images/incidentbox_rules.gif") + "' title='" + LocRM.GetString("tRulesExist") + "'/>"; } dt.Rows.Add(dr); } rpIssBoxes.DataSource = dt; rpIssBoxes.DataBind(); foreach (RepeaterItem ri in rpIssBoxes.Items) { LinkButton lb = (LinkButton)ri.FindControl("ibDelete"); if (lb != null) { lb.Attributes.Add("onclick", "javascript:return confirm('" + LocRM.GetString("tDelete") + "'+'?')"); } } }
protected void btnSave_Click(object sender, System.EventArgs e) { btnSave.Disabled = true; string body = ""; body = tbBody.Text; IncidentBoxDocument ibd = IncidentBoxDocument.Load(IncidentBoxId); if (ibd != null) { ibd.GeneralBlock.OutgoingEmailFormatBody = body; ibd.GeneralBlock.OutgoingEmailFormatSubject = tbSubject.Text; IncidentBoxDocument.Save(ibd); } //AlertTemplate.UpdateTemplate(Language,Template,tbSubject.Text,body); Response.Redirect("~/Admin/EmailIssueBoxView.aspx?IssBoxId=" + IncidentBoxId.ToString()); }
protected void btnRefresh_Click(object sender, EventArgs e) { IncidentBoxDocument ibd = null; if (ViewState["IncidentBoxDocument"] != null) { ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]); } else { ibd = IncidentBoxDocument.Load(IssBoxId); } ibd.GeneralBlock.ResponsiblePool = GetUsers(); BindResponsible(ibd.GeneralBlock); ViewState["IncidentBoxDocument"] = ibd.GetDocumentString(); }
protected void Page_Load(object sender, System.EventArgs e) { hlAllowAutoReplyMessageLink.NavigateUrl = "~/Admin/EditTemplate.aspx?Language=" + CultureInfo.CurrentCulture.ToString() + "&Template=Issue_Created|Resource"; hlAllowAutoReplyCloseMessageLink.NavigateUrl = "~/Admin/EmailIssueBoxTemplateEdit.aspx?Language=" + CultureInfo.CurrentCulture.ToString() + "&Template=Issue_Closed|Resource"; ApplyLocalization(); lblDuplicate.Visible = false; if (!Page.IsPostBack) { ViewState["IncidentBoxDocument"] = IncidentBoxDocument.Load(IssBoxId).GetDocumentString(); BindLists(); BindValues(); } BindToolbars(); CommandManager cm = CommandManager.GetCurrent(this.Page); cm.AddCommand("Incident", "", "IncidentView", "MC_HDM_AdminResponsiblePool"); }
protected void btnRefresh2_Click(object sender, EventArgs e) { IncidentBoxDocument ibd = null; if (ViewState["IncidentBoxDocument"] != null) { ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]); } else { ibd = IncidentBoxDocument.Load(IssBoxId); } ibd.EMailRouterBlock.InformationRecipientList = GetUsers(); BindReipients(ibd.EMailRouterBlock); ViewState["IncidentBoxDocument"] = ibd.GetDocumentString(); }
private void BindValues() { IncidentBoxDocument ibd = IncidentBoxDocument.Load(IncidentBoxId); if (ibd != null) { if (Template.IndexOf("Issue_Created") >= 0) { tbSubject.Text = ibd.GeneralBlock.AutoReplyEMailSubjectTemplate; tbBody.Text = ibd.GeneralBlock.AutoReplyEMailBodyTemplate; } else if (Template.IndexOf("Issue_Closed") >= 0) { tbSubject.Text = ibd.GeneralBlock.OnCloseAutoReplyEMailSubjectTemplate; tbBody.Text = ibd.GeneralBlock.OnCloseAutoReplyEMailBodyTemplate; } } IncidentBox ib = IncidentBox.Load(IncidentBoxId); string ibName = ""; if (ib != null) { ibName = ib.Name; } if (Template.IndexOf("Issue_Created") >= 0) { title = LocRM.GetString("NewIssueMessage") + " " + ibName; } else if (Template.IndexOf("Issue_Closed") >= 0) { title = LocRM.GetString("CloseIssueMessage") + " " + ibName; } DataTable dt = AlertTemplate.GetVariablesForTemplateEditor(AlertTemplateTypes.Notification, Template); DataView dv = dt.DefaultView; dv.Sort = "Name"; dlSysVar.DataSource = dv; dlSysVar.DataBind(); }
private void btnReset_ServerClick(object sender, EventArgs e) { //AlertTemplate.ResetTemplate(Language,Template); IncidentBoxDocument ibd = IncidentBoxDocument.Load(IncidentBoxId); if (ibd != null) { if (Template.IndexOf("Issue_Created") >= 0) { ibd.GeneralBlock.ResetAutoReplySettings(); } else if (Template.IndexOf("Issue_Closed") >= 0) { ibd.GeneralBlock.ResetOnCloseAutoReplySettings(); } IncidentBoxDocument.Save(ibd); } //bCustom = false; BindValues(); secHdr.Title = title; }
private void BindValues() { if (IncidentId != 0) { int FolderId = -1; string sIdentifier = ""; bool canViewFinances = Incident.CanViewFinances(IncidentId); bool canViewTimeTrackingInfo = Incident.CanViewTimeTrackingInfo(IncidentId); using (IDataReader reader = Incident.GetIncident(IncidentId)) { if (reader.Read()) { /// IncidentId, ProjectId, ProjectTitle, CreatorId, /// Title, Description, Resolution, Workaround, CreationDate, /// TypeId, TypeName, PriorityId, PriorityName, /// SeverityId, SeverityName, IsEmail, MailSenderEmail, StateId, TaskTime, /// IncidentBoxId, OrgUid, ContactUid, ClientName, ControllerId, /// ResponsibleGroupState, TotalMinutes, TotalApproved lblCreator.Text = CommonHelper.GetUserStatus((int)reader["CreatorId"]); lblCreationDate.Text = ((DateTime)reader["CreationDate"]).ToShortDateString() + " " + ((DateTime)reader["CreationDate"]).ToShortTimeString(); if (reader["Identifier"] != DBNull.Value) { sIdentifier = reader["Identifier"].ToString(); } if (reader["IncidentBoxId"] != DBNull.Value) { FolderId = (int)reader["IncidentBoxId"]; } lblClient.Text = Util.CommonHelper.GetClientLink(this.Page, reader["OrgUid"], reader["ContactUid"], reader["ClientName"]); lblTaskTime.Text = Util.CommonHelper.GetHours((int)reader["TaskTime"]); if (canViewTimeTrackingInfo) { SpentTimeLabel.Text = String.Format(CultureInfo.InvariantCulture, "{0} / {1}:", LocRM3.GetString("spentTime"), LocRM3.GetString("approvedTime")); lblSpentTime.Text = String.Format(CultureInfo.InvariantCulture, "{0} / {1}", Util.CommonHelper.GetHours((int)reader["TotalMinutes"]), Util.CommonHelper.GetHours((int)reader["TotalApproved"])); } } } List <string> sCategories = new List <string>(); using (IDataReader reader = Incident.GetListCategories(IncidentId)) { while (reader.Read()) { sCategories.Add(reader["CategoryName"].ToString()); } } string[] mas = sCategories.ToArray(); if (mas.Length > 0) { lblGenCats.Text = String.Join(", ", mas); trGenCats.Visible = true; } else { trGenCats.Visible = false; } List <string> sIssCategories = new List <string>(); using (IDataReader reader = Incident.GetListIncidentCategoriesByIncident(IncidentId)) { while (reader.Read()) { sIssCategories.Add(reader["CategoryName"].ToString()); } } string[] mas1 = sIssCategories.ToArray(); if (mas1.Length > 0) { lblIssCats.Text = String.Join(", ", mas1); trIssCats.Visible = true; } else { trIssCats.Visible = false; } if (FolderId > 0) { IncidentBox box = IncidentBox.Load(FolderId); IncidentBoxDocument settings = IncidentBoxDocument.Load(FolderId); if (Security.CurrentUser.IsExternal) { lblFolder.Text = String.Format("{0}", box.Name); } else if (Security.IsUserInGroup(InternalSecureGroups.Administrator)) { lblFolder.Text = String.Format("<a href='../Admin/EMailIssueBoxView.aspx?IssBoxId={1}'>{0}</a>", box.Name, box.IncidentBoxId); } else { lblFolder.Text = String.Format("<a href=\"javascript:OpenPopUpWindow("../Incidents/IncidentBoxView.aspx?IssBoxId={1}&IncidentId={2}",500,375)\">{0}</a>", box.Name, box.IncidentBoxId, IncidentId.ToString()); } lblManager.Text = CommonHelper.GetUserStatus(settings.GeneralBlock.Manager); if (sIdentifier == "") { lblTicket.Text = TicketUidUtil.Create(box.IdentifierMask, IncidentId); } else { lblTicket.Text = sIdentifier; } } trClient.Visible = PortalConfig.CommonIncidentAllowViewClientField; trGenCats.Visible = PortalConfig.CommonIncidentAllowViewGeneralCategoriesField; trIssCats.Visible = PortalConfig.IncidentAllowViewIncidentCategoriesField; trTaskTime.Visible = PortalConfig.CommonIncidentAllowViewTaskTimeField; } }
void NodeActions_Validate(object Sender, ValidateArgs e) { if (e.Node == null) { return; } UserLightPropertyCollection pc = Security.CurrentUser.Properties; int iObjTypeId = -1; int iObjId = -1; if (HttpContext.Current.Items["ObjectTypeId"] != null) { iObjTypeId = (int)HttpContext.Current.Items["ObjectTypeId"]; } if (HttpContext.Current.Items["ObjectId"] != null) { iObjId = (int)HttpContext.Current.Items["ObjectId"]; } switch (e.CommandUid) { #region Reply case "Reply": if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyOutlook"] != "1" && pc["IncForum_ReplyEML"] != "1") { e.IsEnabled = true; e.IsVisible = true; } break; #endregion #region ReplyOutlook case "ReplyOutlook": if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyOutlook"] == "1") { e.IsEnabled = true; e.IsVisible = true; } break; #endregion #region ReplyEML case "ReplyEML": if (e.Node.Type == "email" && e.Node.Attributes.ContainsKey("Incoming") && pc["IncForum_ReplyEML"] != "1") { e.IsEnabled = true; e.IsVisible = true; } break; #endregion #region ReSend case "ReSend": if (iObjTypeId == (int)ObjectTypes.Issue) { if (e.Node.Type == "email") { if (e.Node.Attributes.ContainsKey("Incoming")) { IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(iObjId)); EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock; if (settings.AllowEMailRouting) { e.IsEnabled = true; e.IsVisible = true; } } } } break; #endregion #region ReSendOut case "ReSendOut": if (iObjTypeId == (int)ObjectTypes.Issue) { if (e.Node.Type == "email") { if (e.Node.Attributes.ContainsKey("Outgoing")) { e.IsEnabled = true; e.IsVisible = true; } } } break; #endregion #region Resolution case "Resolution": if (iObjTypeId == (int)ObjectTypes.Issue) { if (!e.Node.Attributes.ContainsKey("Resolution") && !e.Node.Attributes.ContainsKey("Question")) { e.IsEnabled = true; e.IsVisible = true; } } break; #endregion #region UnResolution case "UnResolution": if (iObjTypeId == (int)ObjectTypes.Issue) { if (e.Node.Attributes.ContainsKey("Resolution")) { e.IsEnabled = true; e.IsVisible = true; } } break; #endregion #region Workaround case "Workaround": if (iObjTypeId == (int)ObjectTypes.Issue) { if (!e.Node.Attributes.ContainsKey("Workaround") && !e.Node.Attributes.ContainsKey("Question")) { e.IsEnabled = true; e.IsVisible = true; } } break; #endregion #region UnWorkaround case "UnWorkaround": if (iObjTypeId == (int)ObjectTypes.Issue) { if (e.Node.Attributes.ContainsKey("Workaround")) { e.IsEnabled = true; e.IsVisible = true; } } break; #endregion #region OnTop case "OnTop": if (!e.Node.Attributes.ContainsKey(Node.ONTOP_ATTRIBUTE)) { e.IsEnabled = true; e.IsVisible = true; } break; #endregion #region UnOnTop case "UnOnTop": if (e.Node.Attributes.ContainsKey(Node.ONTOP_ATTRIBUTE)) { e.IsEnabled = true; e.IsVisible = true; } break; #endregion #region Delete case "Delete": if (iObjTypeId == (int)ObjectTypes.Issue) { bool CanUpdate = Incident.CanUpdate(iObjId); e.IsEnabled = CanUpdate; e.IsVisible = CanUpdate; e.IsBreak = true; } break; #endregion default: break; } }
private void BindDataGrid() { DataTable dt = new DataTable(); DataRow dr; #region DataTable dt.Columns.Add(new DataColumn("Id", typeof(int))); dt.Columns.Add(new DataColumn("Index", typeof(string))); dt.Columns.Add(new DataColumn("EMailMessageId", typeof(int))); dt.Columns.Add(new DataColumn("Sender", typeof(string))); dt.Columns.Add(new DataColumn("Message", typeof(string))); dt.Columns.Add(new DataColumn("SystemMessage", typeof(string))); dt.Columns.Add(new DataColumn("Created", typeof(string))); dt.Columns.Add(new DataColumn("CreationDate", typeof(DateTime))); dt.Columns.Add(new DataColumn("Attachments", typeof(string))); dt.Columns.Add(new DataColumn("NodeType", typeof(string))); dt.Columns.Add(new DataColumn("CanMakeResolution", typeof(bool))); dt.Columns.Add(new DataColumn("CanMakeWorkaround", typeof(bool))); dt.Columns.Add(new DataColumn("CanUnMakeResolution", typeof(bool))); dt.Columns.Add(new DataColumn("CanUnMakeWorkaround", typeof(bool))); dt.Columns.Add(new DataColumn("CanReSend", typeof(bool))); dt.Columns.Add(new DataColumn("CanReSendOut", typeof(bool))); dt.Columns.Add(new DataColumn("CanReply", typeof(bool))); #endregion IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId)); EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock; bool allowEMailRouting = settings.AllowEMailRouting; bool CanUpdate = Incident.CanUpdate(IncidentId); int _index = 0; foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(IncidentId)) { #region Define Node Type string typeName = "internal"; ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(node.Id); if (coll[ForumThreadNodeSetting.Question] != null) { if (coll[ForumThreadNodeSetting.Incoming] != null) { typeName = "Mail_incoming_quest"; } else if (coll[ForumThreadNodeSetting.Outgoing] != null) { typeName = "Mail_outgoing_quest"; } else { typeName = "internal_quest"; } } else if (coll[ForumThreadNodeSetting.Resolution] != null) { if (coll[ForumThreadNodeSetting.Incoming] != null) { typeName = "Mail_incoming_resol"; } else if (coll[ForumThreadNodeSetting.Outgoing] != null) { typeName = "Mail_outgoing_resol"; } else { typeName = "internal_resol"; } } else if (coll[ForumThreadNodeSetting.Workaround] != null) { if (coll[ForumThreadNodeSetting.Incoming] != null) { typeName = "Mail_incoming_wa"; } else if (coll[ForumThreadNodeSetting.Outgoing] != null) { typeName = "Mail_outgoing_wa"; } else { typeName = "internal_wa"; } } else if (coll[ForumThreadNodeSetting.Incoming] != null) { typeName = "Mail_incoming"; } else if (coll[ForumThreadNodeSetting.Outgoing] != null) { typeName = "Mail_outgoing"; } #endregion dr = dt.NewRow(); dr["Id"] = node.Id; dr["EMailMessageId"] = node.EMailMessageId; dr["CanMakeResolution"] = false; dr["CanMakeWorkaround"] = false; dr["CanUnMakeResolution"] = false; dr["CanUnMakeWorkaround"] = false; dr["CanReply"] = false; dr["CanReSend"] = false; dr["CanReSendOut"] = false; switch (typeName) { case "internal_resol": case "Mail_incoming_resol": case "Mail_outgoing_resol": dr["CanUnMakeResolution"] = true; break; case "internal_wa": case "Mail_incoming_wa": case "Mail_outgoing_wa": dr["CanMakeResolution"] = true; dr["CanUnMakeWorkaround"] = true; break; case "internal": case "Mail_incoming": case "Mail_outgoing": dr["CanMakeResolution"] = true; dr["CanMakeWorkaround"] = true; break; default: break; } if (coll[ForumThreadNodeSetting.Outgoing] != null && !Mediachase.IBN.Business.Security.CurrentUser.IsExternal) { dr["CanReSendOut"] = true; } if (coll[ForumThreadNodeSetting.Incoming] != null && !Mediachase.IBN.Business.Security.CurrentUser.IsExternal) { dr["CanReply"] = true; dr["CanReSend"] = allowEMailRouting; } if (node.EMailMessageId <= 0) { dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(node.CreatorId); } dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString(); dr["CreationDate"] = node.Created; string sNodeType = typeName; try { sNodeType = LocRM.GetString(String.Format("NodeType_{0}", typeName)); } catch { } dr["NodeType"] = String.Format("<img src='{2}/{0}.gif' width=24 height=16 align=absmiddle alt='{1}'>", typeName, sNodeType, ResolveClientUrl("~/layouts/images/icons")); dr["SystemMessage"] = String.Empty; string sMessage = ""; if (coll[IncidentForum.IssueEvent.Declining.ToString()] != null) { sMessage = String.Format("<font color='red'><b>{0}</b></font>", LocRM.GetString("tUserDeclined")); } if (coll[IncidentForum.IssueEvent.State.ToString()] != null) { int stateId = int.Parse(coll[IncidentForum.IssueEvent.State.ToString()].ToString()); if (sMessage == "") { sMessage = String.Format("{2}: <font color='{0}'><b>{1}</b></font>", Mediachase.UI.Web.Util.CommonHelper.GetStateColorString(stateId), GetStatusName(stateId), LocRM.GetString("Status")); } else { sMessage += String.Format("{2}: <font color='{0}'><b>{1}</b></font>", Mediachase.UI.Web.Util.CommonHelper.GetStateColorString(stateId), GetStatusName(stateId), LocRM.GetString("Status")); } } if (coll[IncidentForum.IssueEvent.Responsibility.ToString()] != null) { int iResp = int.Parse(coll[IncidentForum.IssueEvent.Responsibility.ToString()].ToString()); string sResp = ""; if (iResp == -2) { sResp = String.Format("<img align='absmiddle' border='0' src='{0}' /> <font color='#808080'><b>{1}</b></font>", ResolveClientUrl("~/layouts/images/not_set.png"), LocRM.GetString("tRespNotSet")); } else if (iResp == -1) { sResp = String.Format("<img align='absmiddle' border='0' src='{0}' /> <font color='green'><b>{1}</b></font>", ResolveClientUrl("~/layouts/images/waiting.gif"), LocRM.GetString("tRespGroup")); } else { sResp = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iResp); } if (sMessage == "") { sMessage = LocRM.GetString("tResponsible") + ": " + sResp; } else { sMessage += "<br />" + LocRM.GetString("tResponsible") + ": " + sResp; } } if (WasFarwarded == 1 && node.EMailMessageId == ForwardedEMail) { sMessage = "<font color='green'><b>" + LocRM.GetString("tWasResended") + "</b></font><br/>" + sMessage; } if (WasFarwarded == -1 && node.EMailMessageId == ForwardedEMail) { sMessage = "<font color='red'><b>" + LocRM.GetString("tWasNotResended") + "</b></font><br/>" + sMessage; } dr["SystemMessage"] = (sMessage.Length == 0) ? String.Empty : sMessage; string sAttach = ""; #region EmailMessage - Attachments if (node.EMailMessageId > 0) { EMailMessageInfo mi = null; try { mi = EMailMessageInfo.Load(node.EMailMessageId); int iUserId = User.GetUserByEmail(mi.SenderEmail); if (EMailClient.IsAlertSenderEmail(mi.SenderEmail)) { iUserId = node.CreatorId; } if (iUserId > 0) { dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(iUserId); } else { Client client = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail); if (client != null) { if (client.IsContact) { dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetContactLink(this.Page, client.Id, client.Name); } else { dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetOrganizationLink(this.Page, client.Id, client.Name); } } else if (mi.SenderName != "") { dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName); } else { dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail); } } string sBody = String.Empty; if (mi.HtmlBody != null) { sBody = mi.HtmlBody; } dr["Message"] = sBody; // Attachments for (int i = 0; i < mi.Attachments.Length; i++) { AttachmentInfo ai = mi.Attachments[i]; int id = DSFile.GetContentTypeByFileName(ai.FileName); string sIcon = ""; if (id > 0) { sIcon = String.Format("<img align='absmiddle' border='0' src='{0}' />", ResolveClientUrl("~/Common/ContentIcon.aspx?IconID=" + id)); } //sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ", // ResolveClientUrl("~/Incidents/EmailAttachDownload.aspx") + "?EMailId=" + node.EMailMessageId.ToString() + "&AttachmentIndex=" + i.ToString(), // sIcon + " " + ai.FileName, // Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : ""); sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(node.EMailMessageId, i, true), sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : ""); } } catch { dr["Sender"] = Mediachase.UI.Web.Util.CommonHelper.GetUserStatus(-1); dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", LocRM.GetString("tNotFound"), node.EMailMessageId); } } else { string sBody = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(node.Text, false); dr["Message"] = sBody; // Files if (node.ContentType == ForumStorage.NodeContentType.TextWithFiles) { FileInfo[] files = Incident.GetForumNodeFiles(node.Id); if (files.Length > 0) { foreach (FileInfo fl in files) { if (sAttach != "") { sAttach += " "; } string sTarget = Mediachase.IBN.Business.Common.OpenInNewWindow(fl.FileBinaryContentType) ? " target='_blank'" : ""; string sLink = Mediachase.UI.Web.Util.CommonHelper.GetAbsoluteDownloadFilePath(fl.Id, fl.Name, "FileLibrary", "ForumNodeId_" + node.Id); string sNameLocked = Mediachase.UI.Web.Util.CommonHelper.GetLockerText(sLink); sAttach += String.Format("<nobr><a href=\"{1}\"{3}><img src='{4}?IconID={2}' width='16' height='16' border=0 align=absmiddle> {0}</a> {5}</nobr>", fl.Name, sLink, fl.FileBinaryContentTypeId, sTarget, ResolveClientUrl("~/Common/ContentIcon.aspx"), sNameLocked ); } } } } dr["Attachments"] = sAttach; #endregion if (sMessage.Length > 0 && dr["Message"].ToString() == "" && sAttach.Length == 0) { dr["NodeType"] = String.Format("<img src='{0}' width='16' height='16' align=absmiddle alt='{1}'>", ResolveClientUrl("~/layouts/images/icons/info_message.gif"), LocRM.GetString("NodeType_InfoMessage")); dr["CanMakeResolution"] = false; dr["CanMakeWorkaround"] = false; dr["CanUnMakeResolution"] = false; dr["CanUnMakeWorkaround"] = false; } if (dr["Message"].ToString().Trim() == "") { dr["Message"] = " "; } dr["Index"] = "<table cellspacing='0' border='0' width='100%'><tr><td class='text' align='center' style='BACKGROUND-POSITION: center center; BACKGROUND-IMAGE: url(../../../layouts/images/atrisk1.gif); BACKGROUND-REPEAT: no-repeat;padding:4px;'><b>" + (++_index).ToString() + "</b></td></tr></table>"; dt.Rows.Add(dr); } DataView dv = dt.DefaultView; dv.Sort = "CreationDate"; dgForum.DataSource = dv; if (dv.Count == 0) { dgForum.Visible = false; dgForum.CurrentPageIndex = 0; divNoMess.Visible = true; divNoMess.InnerHtml = "<font color='red'>" + LocRM.GetString("NoMessages") + "</font>"; } else { dgForum.Visible = true; divNoMess.Visible = false; int ppi = dv.Count / dgForum.PageSize; if (dv.Count % dgForum.PageSize == 0) { ppi = ppi - 1; } if (ViewState["IncidentForum_Page"] != null) { int iPageIndex = int.Parse(ViewState["IncidentForum_Page"].ToString()); if (iPageIndex <= ppi) { dgForum.CurrentPageIndex = iPageIndex; } else { dgForum.CurrentPageIndex = ppi; } ViewState["IncidentForum_Page"] = dgForum.CurrentPageIndex.ToString(); } else { dgForum.CurrentPageIndex = ppi; } } dgForum.DataBind(); foreach (DataGridItem dgi in dgForum.Items) { ImageButton ib = (ImageButton)dgi.FindControl("ibDelete"); if (ib != null) { ib.ToolTip = LocRM.GetString("Delete"); ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("WarningForumNode") + "')"); ib.Visible = CanUpdate; } ImageButton ib1 = (ImageButton)dgi.FindControl("ibResolution"); if (ib1 != null) { ib1.ToolTip = LocRM.GetString("tMarkAsResolution"); ib1.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsResolutionWarning") + "')"); } ImageButton ib2 = (ImageButton)dgi.FindControl("ibWA"); if (ib2 != null) { ib2.ToolTip = LocRM.GetString("tMarkAsWA"); ib2.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsWAWarning") + "')"); } ImageButton ib3 = (ImageButton)dgi.FindControl("ibUnResolution"); if (ib3 != null) { ib3.ToolTip = LocRM.GetString("tUnMarkAsResolution"); ib3.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsResolutionWarning") + "')"); } ImageButton ib4 = (ImageButton)dgi.FindControl("ibUnWA"); if (ib4 != null) { ib4.ToolTip = LocRM.GetString("tUnMarkAsWA"); ib4.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsWAWarning") + "')"); } ImageButton ib5 = (ImageButton)dgi.FindControl("ibReSend"); if (ib5 != null) { ib5.ToolTip = LocRM.GetString("tReSend"); ib5.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendWarning") + "')"); } ImageButton ib6 = (ImageButton)dgi.FindControl("ibReSendOut"); if (ib6 != null) { ib6.ToolTip = LocRM.GetString("tReSend"); ib6.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendOutWarning") + "')"); } ImageButton ib7 = (ImageButton)dgi.FindControl("ibReply"); if (ib7 != null) { ib7.ToolTip = LocRM.GetString("tReply"); if (!allowEMailRouting || (pc["IncForum_ReplyOutlook"] == "0" && pc["IncForum_ReplyEML"] == "0")) { string scommand = String.Format("{{ShowResizableWizard('{0}?IncidentId={1}&NodeId={2}&send=1&back={3}', 800, 600);return false;}}", ResolveClientUrl("~/Incidents/AddEMailMessage.aspx"), IncidentId, ib7.CommandArgument, HttpUtility.UrlEncode(this.Page.Request.RawUrl)); ib7.Attributes.Add("onclick", scommand); } } } }
private void BindValues() { IncidentBox ib = IncidentBox.Load(IssBoxId); lblIssBoxName.Text = ib.Name; tbMask.Text = ib.IdentifierMask; cbIsDefault.Checked = ib.IsDefault; IncidentBoxDocument ibd = null; if (ViewState["IncidentBoxDocument"] != null) { ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]); } else { ibd = IncidentBoxDocument.Load(IssBoxId); } //EMailRouterBlock EMailRouterIncidentBoxBlock eribb = ibd.EMailRouterBlock; cbAllowEMail.Checked = eribb.AllowEMailRouting; cbAllowAutoReply.Checked = eribb.SendAutoReply; cbAllowAutoReplyClose.Checked = eribb.SendAutoIncidentClosed; if (ibd != null) { cbAllowAutoSigning.Checked = ibd.GeneralBlock.AllowOutgoingEmailFormat; } Util.CommonHelper.SafeSelect(ddExtActionType, ((int)eribb.IncomingEMailAction).ToString()); Util.CommonHelper.SafeSelect(ddIntActionType, ((int)eribb.OutgoingEMailAction).ToString()); BindReipients(eribb); //GeneralBlock GeneralIncidentBoxBlock gibb = ibd.GeneralBlock; //Util.CommonHelper.SafeSelect(ddCreator, gibb.DefaultCreator.ToString()); Util.CommonHelper.SafeSelect(ddManager, gibb.Manager.ToString()); Util.CommonHelper.SafeSelect(ddCalendar, gibb.CalendarId.ToString()); Util.CommonHelper.SafeSelect(ddContType, ((int)gibb.ControllerAssignType).ToString()); if (gibb.ControllerAssignType == ControllerAssignType.CustomUser) { trController.Visible = true; Util.CommonHelper.SafeSelect(ddController, gibb.Controller.ToString()); } else { trController.Visible = false; } Util.CommonHelper.SafeSelect(ddRespType, ((int)gibb.ResponsibleAssignType).ToString()); if (gibb.ResponsibleAssignType == ResponsibleAssignType.CustomUser) { // lblForResp.Text = LocRM.GetString("tResponsible") + ":"; // ddResponsible.Visible = true; // lblResponsible.Visible = false; // lblChangeButton.Visible = false; trCustomUser.Visible = true; Util.CommonHelper.SafeSelect(ddResponsible, gibb.Responsible.ToString()); // [2008-09-09] O.R.: Sometimes we can have inactive or deleted user if (ddResponsible.SelectedValue != gibb.Responsible.ToString()) { ddResponsible.Items.Insert(0, new ListItem("[ " + LocRM.GetString("tNotSet") + " ]", "-1")); Util.CommonHelper.SafeSelect(ddResponsible, "-1"); } } else { trCustomUser.Visible = false; } BindResponsible(gibb); cbAllowAddRes.Checked = gibb.AllowAddResources; cbAllowAddToDo.Checked = gibb.AllowAddToDo; cbAllowControl.Checked = gibb.AllowControl; cbAllowToDeclineResp.Checked = gibb.AllowToDeclineResponsibility; cbAllowToReassignResp.Checked = gibb.AllowToReassignResponsibility; cbAllowToComeResp.Checked = gibb.AllowUserToComeResponsible; cbReassignResp.Checked = gibb.ReassignResponsibileOnReOpen; ucDuration.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedDuration); ucResponseTime.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedResponseTime); ucAssignTime.Value = DateTime.MinValue.AddMinutes(gibb.ExpectedAssignTime); ucTaskTime.Value = DateTime.MinValue.AddMinutes(gibb.TaskTime); }
public static void SendMessage(string[] To, string Subject, string Body, Mediachase.IBN.Business.ControlSystem.DirectoryInfo Attachments, string Mode, NameValueCollection Params) { // Cleanup Temporary files DbEMailTempFile.CleanUp(); #region Validate Arguments if (To == null) { throw new ArgumentNullException("To"); } if (Subject == null) { throw new ArgumentNullException("Subject"); } if (Body == null) { throw new ArgumentNullException("Body"); } //if (To.Length == 0) // throw new ArgumentOutOfRangeException("To", "Email recipient list is empty."); if (Mode == null) { Mode = string.Empty; } if (Params == null) { Params = new NameValueCollection(); } #endregion string FromEmail = string.Empty; switch (Mode) { case EMailClient.IssueMode: case EMailClient.SmtpTestMode: FromEmail = Alerts2.AlertSenderEmail; break; default: FromEmail = Security.CurrentUser.Email; break; } string FullFromEmail = string.Format("\"{0} {1}\" <{2}>", Security.CurrentUser.LastName, Security.CurrentUser.FirstName, FromEmail); using (DbTransaction tran = DbTransaction.Begin()) { EMailMessageLogSetting EmailLogSettings = EMailMessageLogSetting.Current; if (EmailLogSettings.IsActive) { EMailMessageLog.CleanUp(EmailLogSettings.Period); } else { EmailLogSettings = null; } Mode = Mode.ToLower(); #region Pre-format incoming arguments switch (Mode) { case EMailClient.IssueMode: if (Params["IssueId"] == null) { throw new ArgumentNullException("Params[\"IssueId\"]"); } int IssueId = int.Parse(Params["IssueId"]); // TODO: Validate Subject & Ticket if (TicketUidUtil.LoadFromString(Subject) == string.Empty) { IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IssueId)); string IncidentTicket = Incident.GetIdentifier(IssueId); if (incidentBox.Document.GeneralBlock.AllowOutgoingEmailFormat) { StringBuilder sb = new StringBuilder(incidentBox.Document.GeneralBlock.OutgoingEmailFormatSubject, 4096); sb.Replace("[=Title=]", Subject); sb.Replace("[=Ticket=]", IncidentTicket); //sb.Replace("[=Text=]", Body); sb.Replace("[=FirstName=]", Security.CurrentUser.FirstName); sb.Replace("[=LastName=]", Security.CurrentUser.LastName); Subject = sb.ToString(); } else { Subject = string.Format("RE: [{0}] {1}", IncidentTicket, Subject); } } break; default: break; } #endregion Pop3Message msg = Create(FullFromEmail, To, Subject, Body, Attachments); switch (Mode) { case EMailClient.IssueMode: #region Issue int IssueId = int.Parse(Params["IssueId"]); IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IssueId)); bool AllowEMailRouting = true; EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock; if (!settings.AllowEMailRouting) { AllowEMailRouting = false; } EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal(); if (internalPop3Box == null) { AllowEMailRouting = false; } // Register Email Message // OZ: [2007--05-25] Fix Problem Object reference not set to an instance of an object If (internalPop3Box == NULL) int EMailMessageId = EMailMessage.Create(internalPop3Box != null? internalPop3Box.EMailRouterPop3BoxId : EMailRouterOutputMessage.FindEMailRouterPublicId(IssueId), msg); // Register Forume Node int ThreadNodeId = EMailMessage.AddToIncidentMessage(true, IssueId, EMailMessageId, msg); // Send Message if (AllowEMailRouting) { ArrayList excludedUsers = EMailRouterOutputMessage.Send(IssueId, internalPop3Box, msg, To); SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IssueId, -1, excludedUsers); } else { FromEmail = EMailRouterOutputMessage.FindEMailRouterPublicEmail(IssueId); FullFromEmail = string.Format("\"{0} {1}\" <{2}>", Security.CurrentUser.LastName, Security.CurrentUser.FirstName, FromEmail); // Create OutputMessageCreator OutputMessageCreator issueOutput = new OutputMessageCreator(msg, -1, FromEmail, FullFromEmail); // Fill Recipent foreach (string ToItem in To) { issueOutput.AddRecipient(ToItem); } foreach (EMailIssueExternalRecipient exRecipient in EMailIssueExternalRecipient.List(IssueId)) { issueOutput.AddRecipient(exRecipient.EMail); } int emailBoxId = EMail.EMailRouterOutputMessage.FindEMailRouterPublicId(IssueId); //Send Smtp Message foreach (OutputMessage outputMsg in issueOutput.Create()) { SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, emailBoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data); } ArrayList excludedUsers = new ArrayList(); foreach (string ToItem in To) { int emailUserId = DBUser.GetUserByEmail(ToItem, false); if (emailUserId > 0) { excludedUsers.Add(emailUserId); } } SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IssueId, -1, excludedUsers); } #endregion break; case EMailClient.SmtpTestMode: throw new NotImplementedException(); //OutputMessageCreator smtpTestOutput = new OutputMessageCreator(msg, // -1, // FromEmail, // FullFromEmail); //// Fill Recipent //foreach (string ToItem in To) //{ // smtpTestOutput.AddRecipient(ToItem); //} ////Send Smtp Message //foreach (OutputMessage outputMsg in smtpTestOutput.Create()) //{ // //SmtpClientUtility.DirectSendMessage(outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data); // //SmtpBox.SendTestEmail( //} //break; default: #region Default // Create OutputMessageCreator OutputMessageCreator defaultOutput = new OutputMessageCreator(msg, -1, FromEmail, FullFromEmail); // Fill Recipent foreach (string ToItem in To) { defaultOutput.AddRecipient(ToItem); } //Send Smtp Message foreach (OutputMessage outputMsg in defaultOutput.Create()) { SmtpClientUtility.SendMessage(OutgoingEmailServiceType.SendFile, null, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data); } #endregion break; } if (Attachments != null) { FileStorage.InnerDeleteFolder(Attachments.Id); } tran.Commit(); } }
private void BindDataGrid() { DataTable dtTop = new DataTable(); DataRow dr; dtTop.Columns.Add(new DataColumn("Id", typeof(int))); dtTop.Columns.Add(new DataColumn("Index", typeof(string))); dtTop.Columns.Add(new DataColumn("EMailMessageId", typeof(int))); dtTop.Columns.Add(new DataColumn("Weight", typeof(int))); dtTop.Columns.Add(new DataColumn("Sender", typeof(string))); dtTop.Columns.Add(new DataColumn("Message", typeof(string))); dtTop.Columns.Add(new DataColumn("SystemMessage", typeof(string))); dtTop.Columns.Add(new DataColumn("Created", typeof(string))); dtTop.Columns.Add(new DataColumn("CreationDate", typeof(DateTime))); dtTop.Columns.Add(new DataColumn("Attachments", typeof(string))); dtTop.Columns.Add(new DataColumn("NodeType", typeof(string))); dtTop.Columns.Add(new DataColumn("CanMakeResolution", typeof(bool))); dtTop.Columns.Add(new DataColumn("CanMakeWorkaround", typeof(bool))); dtTop.Columns.Add(new DataColumn("CanUnMakeResolution", typeof(bool))); dtTop.Columns.Add(new DataColumn("CanUnMakeWorkaround", typeof(bool))); dtTop.Columns.Add(new DataColumn("CanReSend", typeof(bool))); dtTop.Columns.Add(new DataColumn("CanReSendOut", typeof(bool))); dtTop.Columns.Add(new DataColumn("CanReply", typeof(bool))); DataTable dt = dtTop.Clone(); IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId)); EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock; bool allowEMailRouting = settings.AllowEMailRouting; bool CanUpdate = Incident.CanUpdate(IncidentId); int _index = 0; foreach (ForumThreadNodeInfo node in Incident.GetForumThreadNodes(IncidentId)) { bool fl_IsTop = false; int iWeight = 3; string typeName = "internal"; ForumThreadNodeSettingCollection coll = new ForumThreadNodeSettingCollection(node.Id); if (coll[ForumThreadNodeSetting.Question] != null) { if (pc["IncForum_Quests458"] == "1") { fl_IsTop = true; iWeight = 0; } if (coll[ForumThreadNodeSetting.Incoming] != null) { typeName = "Mail_incoming_quest"; } else if (coll[ForumThreadNodeSetting.Outgoing] != null) { typeName = "Mail_outgoing_quest"; } else { typeName = "internal_quest"; } } else if (coll[ForumThreadNodeSetting.Resolution] != null) { if (pc["IncForum_Resol458"] == "1") { fl_IsTop = true; iWeight = 1; } if (coll[ForumThreadNodeSetting.Incoming] != null) { typeName = "Mail_incoming_resol"; } else if (coll[ForumThreadNodeSetting.Outgoing] != null) { typeName = "Mail_outgoing_resol"; } else { typeName = "internal_resol"; } } else if (coll[ForumThreadNodeSetting.Workaround] != null) { if (pc["IncForum_Work458"] == "1") { fl_IsTop = true; iWeight = 2; } if (coll[ForumThreadNodeSetting.Incoming] != null) { typeName = "Mail_incoming_wa"; } else if (coll[ForumThreadNodeSetting.Outgoing] != null) { typeName = "Mail_outgoing_wa"; } else { typeName = "internal_wa"; } } else if (coll[ForumThreadNodeSetting.Incoming] != null) { typeName = "Mail_incoming"; } else if (coll[ForumThreadNodeSetting.Outgoing] != null) { typeName = "Mail_outgoing"; } if (fl_IsTop) { dr = dtTop.NewRow(); } else { dr = dt.NewRow(); } dr["Weight"] = iWeight; dr["Id"] = node.Id; dr["EMailMessageId"] = node.EMailMessageId; dr["CanMakeResolution"] = false; dr["CanMakeWorkaround"] = false; dr["CanUnMakeResolution"] = false; dr["CanUnMakeWorkaround"] = false; dr["CanReply"] = false; dr["CanReSend"] = false; dr["CanReSendOut"] = false; switch (typeName) { case "internal_resol": case "Mail_incoming_resol": case "Mail_outgoing_resol": dr["CanUnMakeResolution"] = true; break; case "internal_wa": case "Mail_incoming_wa": case "Mail_outgoing_wa": dr["CanMakeResolution"] = true; dr["CanUnMakeWorkaround"] = true; break; case "internal": case "Mail_incoming": case "Mail_outgoing": dr["CanMakeResolution"] = true; dr["CanMakeWorkaround"] = true; break; default: break; } if (coll[ForumThreadNodeSetting.Outgoing] != null && !Security.CurrentUser.IsExternal) { dr["CanReSendOut"] = true; ///AK test //dr["CanReply"] = true; /// } if (coll[ForumThreadNodeSetting.Incoming] != null && !Security.CurrentUser.IsExternal) { dr["CanReply"] = true; dr["CanReSend"] = allowEMailRouting; } if (node.EMailMessageId <= 0) { dr["Sender"] = CommonHelper.GetUserStatus(node.CreatorId); } dr["Created"] = node.Created.ToShortDateString() + " " + node.Created.ToShortTimeString(); dr["CreationDate"] = node.Created; string sNodeType = typeName; try { sNodeType = LocRM.GetString(String.Format("NodeType_{0}", typeName)); } catch { } dr["NodeType"] = String.Format("<img alt='{1}' src='../Layouts/Images/icons/{0}.gif'/>", typeName, sNodeType); dr["SystemMessage"] = " "; string sMessage = ""; if (coll[IncidentForum.IssueEvent.Declining.ToString()] != null) { sMessage = String.Format("<font color='red'><b>{0}</b></font>", LocRM.GetString("tUserDeclined")); } if (coll[IncidentForum.IssueEvent.State.ToString()] != null) { int stateId = int.Parse(coll[IncidentForum.IssueEvent.State.ToString()].ToString()); if (sMessage == "") { sMessage = String.Format("{2}: <font color='{0}'><b>{1}</b></font>", Util.CommonHelper.GetStateColorString(stateId), GetStatusName(stateId), LocRM.GetString("Status")); } else { sMessage += String.Format("{2}: <font color='{0}'><b>{1}</b></font>", Util.CommonHelper.GetStateColorString(stateId), GetStatusName(stateId), LocRM.GetString("Status")); } } if (coll[IncidentForum.IssueEvent.Responsibility.ToString()] != null) { string sResp = ""; int iResp = int.Parse(coll[IncidentForum.IssueEvent.Responsibility.ToString()].ToString()); if (iResp == -2) { sResp = String.Format("<img alt='' src='{0}'/> <span style='color:#808080;font-weight:bold'>{1}</span>", ResolveUrl("~/Layouts/Images/not_set.png"), LocRM.GetString("tRespNotSet")); } else if (iResp == -1) { sResp = String.Format("<img alt='' src='{0}'/> <span style='color:green;font-weight:bold'>{1}</span>", ResolveUrl("~/Layouts/Images/waiting.gif"), LocRM.GetString("tRespGroup")); } else { sResp = Util.CommonHelper.GetUserStatus(iResp); } sResp = "<span class='IconAndText'><span>" + LocRM.GetString("tResponsible") + ":</span> " + sResp + "</span>"; if (sMessage == "") { sMessage = sResp; } else { sMessage += "<br/>" + sResp; } } if (WasFarwarded == 1 && node.EMailMessageId == ForwardedEMail) { sMessage = "<font color='green'><b>" + LocRM.GetString("tWasResended") + "</b></font><br/>" + sMessage; } if (WasFarwarded == -1 && node.EMailMessageId == ForwardedEMail) { sMessage = "<font color='red'><b>" + LocRM.GetString("tWasNotResended") + "</b></font><br/>" + sMessage; } dr["SystemMessage"] = (sMessage.Length == 0) ? " " : sMessage; string sAttach = ""; // EmailMessage if (node.EMailMessageId > 0) { EMailMessageInfo mi = null; try { mi = EMailMessageInfo.Load(node.EMailMessageId); int iUserId = User.GetUserByEmail(mi.SenderEmail); if (EMailClient.IsAlertSenderEmail(mi.SenderEmail)) { iUserId = node.CreatorId; //User.GetUserByEmail(mi.SenderEmail); } if (iUserId > 0) { dr["Sender"] = Util.CommonHelper.GetUserStatus(iUserId); } else { Client client = Mediachase.IBN.Business.Common.GetClient(mi.SenderEmail); if (client != null) { if (client.IsContact) { dr["Sender"] = CommonHelper.GetContactLink(this.Page, client.Id, client.Name); } else { dr["Sender"] = CommonHelper.GetOrganizationLink(this.Page, client.Id, client.Name); } } else if (mi.SenderName != "") { dr["Sender"] = CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderName); } else { dr["Sender"] = CommonHelper.GetEmailLink(mi.SenderEmail, mi.SenderEmail); } } string sBody = ""; if (mi.HtmlBody != null) { int iMaxLen = 256; sBody = mi.HtmlBody; if (!Security.CurrentUser.IsExternal && pc["IncForum_FullMess"] != "1") { sBody = EMailMessageInfo.CutHtmlBody(mi.HtmlBody, iMaxLen, "..."); } } if (pc["IncForum_FullMess"] != "1") { dr["Message"] = String.Format("{0}<div class='text' style='text-align:right; font-weight:bold'><a href='javascript:OpenMessage({2},{3},false)'>{1}</a></div>", sBody, LocRM.GetString("More"), node.Id, node.EMailMessageId); } else { dr["Message"] = sBody; } // Attachments for (int i = 0; i < mi.Attachments.Length; i++) { AttachmentInfo ai = mi.Attachments[i]; int id = DSFile.GetContentTypeByFileName(ai.FileName); string sIcon = ""; if (id > 0) { sIcon = String.Format("<img alt='' src='{0}'/>", ResolveUrl("~/Common/ContentIcon.aspx?IconID=" + id)); } //sAttach += String.Format("<nobr><a href='{0}'{2}>{1}</a></nobr> ", // ResolveUrl("~/Incidents/EmailAttachDownload.aspx") + "?EMailId=" + node.EMailMessageId.ToString() + "&AttachmentIndex=" + i.ToString(), // sIcon + " " + ai.FileName, // Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : ""); sAttach += String.Format("<a href='{0}'{2} style='white-space:nowrap'>{1}</a> ", WebDavUrlBuilder.GetEmailAtachWebDavUrl(node.EMailMessageId, i, true), sIcon + " " + ai.FileName, Mediachase.IBN.Business.Common.OpenInNewWindow(ai.ContentType) ? " target='_blank'" : ""); } } catch { dr["Sender"] = Util.CommonHelper.GetUserStatus(-1); dr["Message"] = String.Format("<font color='red'><b>{0}</b> (#{1})</font>", LocRM.GetString("tNotFound"), node.EMailMessageId); } } else { string sBody = CommonHelper.parsetext_br(node.Text, false); dr["Message"] = sBody; if (!Security.CurrentUser.IsExternal && pc["IncForum_FullMess"] != "1") { int iMaxLen = 300; string sBody1 = sBody; sBody = EMailMessageInfo.CutHtmlBody(sBody, iMaxLen, "..."); if (!sBody.Equals(sBody1)) { dr["Message"] = String.Format("{0}<div class='text' style='text-align:right; font-weight:bold'><a href=\"javascript:OpenMessage({2},-1,true)\">{1}</a></div>", sBody, LocRM.GetString("More"), node.Id); } } // Files if (node.ContentType == ForumStorage.NodeContentType.TextWithFiles) { FileInfo[] files = Incident.GetForumNodeFiles(node.Id); if (files.Length > 0) { foreach (FileInfo fl in files) { if (sAttach != "") { sAttach += " "; } string sTarget = Mediachase.IBN.Business.Common.OpenInNewWindow(fl.FileBinaryContentType) ? " target='_blank'" : ""; //string sLink = Util.CommonHelper.GetAbsolutePath(WebDavFileUserTicket.GetDownloadPath(fl.Id, fl.Name)); string sLink = Util.CommonHelper.GetAbsoluteDownloadFilePath(fl.Id, fl.Name, "FileLibrary", "ForumNodeId_" + node.Id); string sNameLocked = CommonHelper.GetLockerText(sLink); sAttach += String.Format("<span style='white-space:nowrap'><a href=\"{1}\"{3}><img alt='' src='../Common/ContentIcon.aspx?IconID={2}'/> {0}</a> {4}</span>", fl.Name, sLink, fl.FileBinaryContentTypeId, sTarget, sNameLocked); } } } } dr["Attachments"] = sAttach; if (sMessage.Length > 0 && dr["Message"].ToString() == "" && sAttach.Length == 0) { if (pc["IncForum_Info"] == "0") { continue; } dr["NodeType"] = String.Format("<img src='../Layouts/Images/icons/info_message.gif' alt='{1}'/>", typeName, LocRM.GetString("NodeType_InfoMessage")); dr["CanMakeResolution"] = false; dr["CanMakeWorkaround"] = false; dr["CanUnMakeResolution"] = false; dr["CanUnMakeWorkaround"] = false; } if (dr["Message"].ToString().Trim() == "") { dr["Message"] = " "; } if (pc["IncForum_ShowNums"] == "1") { dr["Index"] = "<table cellspacing='0' cellpadding='4' border='0' width='100%'><tr><td class='text' align='center' style='background-position: center center; background-image: url(../Layouts/Images/atrisk1.gif); background-repeat: no-repeat'><b>" + (++_index).ToString() + "</b></td></tr></table>"; } else { dr["Index"] = " "; } if (fl_IsTop) { dtTop.Rows.Add(dr); } else { dt.Rows.Add(dr); } } DataRow[] drtop = dtTop.Select("", "Weight, CreationDate"); DataRow[] drother = dt.Select("", pc["IncForum_Sort458"]); DataTable result = dt.Clone(); foreach (DataRow dr1 in drtop) { DataRow _dr = result.NewRow(); _dr.ItemArray = (Object[])dr1.ItemArray.Clone(); result.Rows.Add(_dr); } foreach (DataRow dr2 in drother) { DataRow _dr = result.NewRow(); _dr.ItemArray = (Object[])dr2.ItemArray.Clone(); result.Rows.Add(_dr); } DataView dv = result.DefaultView; dgForum.DataSource = dv; if (pc["IncidentForum_PageSize"] != null) { dgForum.PageSize = int.Parse(pc["IncidentForum_PageSize"]); } if (pc["IncidentForum_Page"] != null) { int iPageIndex = int.Parse(pc["IncidentForum_Page"]); int ppi = dv.Count / dgForum.PageSize; if (dv.Count % dgForum.PageSize == 0) { ppi = ppi - 1; } if (iPageIndex <= ppi) { dgForum.CurrentPageIndex = iPageIndex; } else { dgForum.CurrentPageIndex = 0; } pc["IncidentForum_Page"] = dgForum.CurrentPageIndex.ToString(); } dgForum.DataBind(); foreach (DataGridItem dgi in dgForum.Items) { ImageButton ib = (ImageButton)dgi.FindControl("ibDelete"); if (ib != null) { ib.ToolTip = LocRM.GetString("Delete"); ib.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("WarningForumNode") + "')"); ib.Visible = CanUpdate; } ImageButton ib1 = (ImageButton)dgi.FindControl("ibResolution"); if (ib1 != null) { ib1.ToolTip = LocRM.GetString("tMarkAsResolution"); ib1.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsResolutionWarning") + "')"); } ImageButton ib2 = (ImageButton)dgi.FindControl("ibWA"); if (ib2 != null) { ib2.ToolTip = LocRM.GetString("tMarkAsWA"); ib2.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tMarkAsWAWarning") + "')"); } ImageButton ib3 = (ImageButton)dgi.FindControl("ibUnResolution"); if (ib3 != null) { ib3.ToolTip = LocRM.GetString("tUnMarkAsResolution"); ib3.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsResolutionWarning") + "')"); } ImageButton ib4 = (ImageButton)dgi.FindControl("ibUnWA"); if (ib4 != null) { ib4.ToolTip = LocRM.GetString("tUnMarkAsWA"); ib4.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tUnMarkAsWAWarning") + "')"); } ImageButton ib5 = (ImageButton)dgi.FindControl("ibReSend"); if (ib5 != null) { ib5.ToolTip = LocRM.GetString("tReSend"); ib5.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendWarning") + "')"); } ImageButton ib6 = (ImageButton)dgi.FindControl("ibReSendOut"); if (ib6 != null) { ib6.ToolTip = LocRM.GetString("tReSend"); ib6.Attributes.Add("onclick", "return confirm('" + LocRM.GetString("tReSendOutWarning") + "')"); } ImageButton ib7 = (ImageButton)dgi.FindControl("ibReply"); if (ib7 != null) { ib7.ToolTip = LocRM.GetString("tReply"); if (!allowEMailRouting || (pc["IncForum_ReplyOutlook"] == "0" && pc["IncForum_ReplyEML"] == "0")) { string command = string.Format(CultureInfo.InvariantCulture, "{{ShowResizableWizard('{0}?IncidentId={1}&NodeId={2}&send=1',800,600);return false;}}", Page.ResolveUrl("~/Incidents/AddEMailMessage.aspx"), IncidentId, ib7.CommandArgument); ib7.Attributes.Add("onclick", command); } } } if (dgForum.Items.Count == 0) { dgForum.Visible = false; divNoMess.Visible = true; divNoMess.InnerHtml = "<span style='color:red'>" + LocRM.GetString("NoMessages") + "</span>"; } else { dgForum.Visible = true; divNoMess.Visible = false; } }
private void imbSave_ServerClick(object sender, EventArgs e) { Page.Validate(); if (!Page.IsValid) { return; } TimeSpan ts; if (ViewState["IncidentBoxDocument"] != null) { try { IncidentBox ib = IncidentBox.Load(IssBoxId); if (ib != null) { ib.Name = lblIssBoxName.Text.Trim(); ib.IdentifierMask = tbMask.Text.Trim(); ib.IsDefault = cbIsDefault.Checked; } IncidentBoxDocument ibd = IncidentBoxDocument.Load(IssBoxId, (string)ViewState["IncidentBoxDocument"]); //GeneralBlock GeneralIncidentBoxBlock gibb = ibd.GeneralBlock; //gibb.DefaultCreator = int.Parse(ddCreator.SelectedValue); gibb.Manager = int.Parse(ddManager.SelectedValue); gibb.CalendarId = int.Parse(ddCalendar.SelectedValue); gibb.ControllerAssignType = (ControllerAssignType)(int.Parse(ddContType.SelectedValue)); if (gibb.ControllerAssignType == ControllerAssignType.CustomUser) { gibb.Controller = int.Parse(ddController.SelectedValue); } gibb.ResponsibleAssignType = (ResponsibleAssignType)(int.Parse(ddRespType.SelectedValue)); if (gibb.ResponsibleAssignType == ResponsibleAssignType.CustomUser) { gibb.Responsible = int.Parse(ddResponsible.SelectedValue); } gibb.AllowAddResources = cbAllowAddRes.Checked; gibb.AllowAddToDo = cbAllowAddToDo.Checked; gibb.AllowControl = cbAllowControl.Checked; gibb.AllowToDeclineResponsibility = cbAllowToDeclineResp.Checked; gibb.AllowToReassignResponsibility = cbAllowToReassignResp.Checked; gibb.AllowUserToComeResponsible = cbAllowToComeResp.Checked; gibb.ReassignResponsibileOnReOpen = cbReassignResp.Checked; gibb.AllowOutgoingEmailFormat = cbAllowAutoSigning.Checked; ts = new TimeSpan(ucDuration.Value.Ticks); gibb.ExpectedDuration = (int)ts.TotalMinutes; ts = new TimeSpan(ucResponseTime.Value.Ticks); gibb.ExpectedResponseTime = (int)ts.TotalMinutes; ts = new TimeSpan(ucAssignTime.Value.Ticks); gibb.ExpectedAssignTime = (int)ts.TotalMinutes; ts = new TimeSpan(ucTaskTime.Value.Ticks); gibb.TaskTime = (int)ts.TotalMinutes; //EMailRouterBlock EMailRouterIncidentBoxBlock eribb = ibd.EMailRouterBlock; eribb.AllowEMailRouting = cbAllowEMail.Checked; eribb.IncomingEMailAction = (ExternalEMailActionType)(int.Parse(ddExtActionType.SelectedValue)); eribb.OutgoingEMailAction = (InternalEMailActionType)(int.Parse(ddIntActionType.SelectedValue)); eribb.SendAutoReply = cbAllowAutoReply.Checked; eribb.SendAutoIncidentClosed = cbAllowAutoReplyClose.Checked; //IncidentBoxDocument.Save(ibd); IncidentBox.Update(ib, ibd); Response.Redirect("~/Admin/HDMSettings.aspx"); } catch (IncidentBoxDuplicateNameException) { lblDuplicate.Text = LocRM.GetString("tDuplicateName"); lblDuplicate.Visible = true; } catch (IncidentBoxDuplicateIdentifierMaskException) { lblDuplicate.Text = LocRM.GetString("tDuplicateMask"); lblDuplicate.Visible = true; } } }