/// <summary>
/// Sets whether or not the Ticket prefix is displayed to the end user. This is determined
/// by the user's type.
/// </summary>
/// <param name="form">The service and support form.</param>
/// <param name="args">The <see cref="System.EventArgs"/> instance containing the event data.</param>
public static void OnServiceSupportLoad(IUserServiceAndSupport form, EventArgs args)
{
IUser user = (IUser)form.CurrentEntity;
if (user != null)
{
form.ctrlstTicketPrefix.Visible = user.Type.Equals(UserType.Remote);
if (user.Type.Equals(UserType.Remote))
{
form.txtTicketPrefix.Text = user.GetRemoteUserPrefixKey();
}
form.chkbxSpeedSearchSubmissions.Enabled = false;
object useApprovalProcess = MySlx.System.GetBranchOption("UseApprovalProcess");
if(useApprovalProcess != null)
form.chkbxSpeedSearchSubmissions.Enabled = Convert.ToBoolean(useApprovalProcess);
}
}
/// <summary>
/// Sets whether or not the Ticket prefix is displayed to the end user. This is determined
/// by the user's type.
/// </summary>
/// <param name="form">The service and support form.</param>
/// <param name="args">The <see cref="System.EventArgs"/> instance containing the event data.</param>
public static void OnServiceSupportLoad(IUserServiceAndSupport form, EventArgs args)
{
IUser user = (IUser)form.CurrentEntity;
if (user != null)
{
form.ctrlstTicketPrefix.Visible = user.Type.Equals(UserType.Remote);
if (user.Type.Equals(UserType.Remote))
{
form.txtTicketPrefix.Text = user.GetRemoteUserPrefixKey();
}
form.chkbxSpeedSearchSubmissions.Enabled = false;
object useApprovalProcess = MySlx.System.GetBranchOption("UseApprovalProcess");
if (useApprovalProcess != null)
{
form.chkbxSpeedSearchSubmissions.Enabled = Convert.ToBoolean(useApprovalProcess);
}
}
}