public void SaveHealthPlanConfirmationCustomerCallQueue(CorporateAccount corporateAccount, HealthPlanCallQueueCriteria queueCriteria, CallQueue callQueue, ILogger logger) { try { logger.Info(string.Format("Starting confirmation call queue generation for HealthPlanId: {0} CallQueueId: {1} CriteriaId : {2}", corporateAccount.Id, callQueue.Id, queueCriteria.Id)); var customersList = _customerRepository.GetHealthPlanConfirmationQueueCustomers(corporateAccount); if (!customersList.IsNullOrEmpty()) { var callQueueCustomerList = new List <CallQueueCustomer>(); foreach (var customer in customersList) { var appointmentTime = customer.EventDate.Date.Add(customer.AppointmentTime.TimeOfDay); var callQueueCustomer = new CallQueueCustomer { CallQueueId = callQueue.Id, CustomerId = customer.CustomerId, HealthPlanId = corporateAccount.Id, EventId = customer.EventId, EventCustomerId = customer.EventCustomerId, AppointmentDate = appointmentTime, AppointmentDateTimeWithTimeZone = _smsHelper.ConvertToServerTime(appointmentTime, customer.TimeZone, !SmsHelper.DaylightSavingNotApplicableStates.Contains(customer.StateCode)) }; callQueueCustomerList.Add(callQueueCustomer); } logger.Info(" Count " + callQueueCustomerList.Count()); _healthPlanCallQueueCustomerHelper.SaveCallQueueCustomersForConfirmation(callQueueCustomerList, corporateAccount.Id, queueCriteria.Id, callQueue.Id); } logger.Info(string.Format("Completed confirmation call queue generation for HealthPlanId: {0} CallQueueId: {1} CriteriaId : {2}", corporateAccount.Id, callQueue.Id, queueCriteria.Id)); } catch (Exception ex) { logger.Error(string.Format("Error generating confirmation queue for HealthPlanId: {0} CallQueueId: {1} CriteriaId : {2}", corporateAccount.Id, callQueue.Id, queueCriteria.Id)); logger.Error(string.Format("Message : {0} \nStack Trace : {1}", ex.Message, ex.StackTrace)); } }
public bool EndHealthPlanActiveCall([FromBody] EndHealthPlanCallEditModel model) { var isCallQueueRequsted = false; var removeFromCallQueue = false; var callQueueCustomer = _callQueueCustomerRepository.GetById(model.CallQueueCustomerId); if (model.IsSkipped && model.AttemptId > 0) { var attempt = _customerCallQueueCallAttemptRepository.GetById(model.AttemptId); attempt.IsCallSkipped = true; if (!string.IsNullOrEmpty(model.SkipCallNote)) { attempt.SkipCallNote = model.SkipCallNote; } _customerCallQueueCallAttemptRepository.Save(attempt); _callQueueCustomerLockRepository.RelaseCallQueueCustomerLock(attempt.CallQueueCustomerId); var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId; callQueueCustomer.Status = CallQueueStatus.Initial; callQueueCustomer.DateModified = DateTime.Now; callQueueCustomer.ModifiedByOrgRoleUserId = orgRoleUserId; callQueueCustomer.CallStatus = (long)CallStatus.CallSkipped; callQueueCustomer.ContactedDate = DateTime.Now; _callQueueCustomerRepository.Save(callQueueCustomer); var customerId = callQueueCustomer.CustomerId.HasValue ? callQueueCustomer.CustomerId.Value : 0; var prospectCustomerId = callQueueCustomer.ProspectCustomerId.HasValue ? callQueueCustomer.ProspectCustomerId.Value : 0; _callQueueCustomerRepository.UpdateOtherCustomerAttempt(attempt.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, false, callQueueCustomer.CallQueueId, callQueueCustomer.CallStatus, callQueueCustomer.ContactedDate); } else if (model.CallId != 0) { Call callCenterCalll = null; if (model.CallId > 0) { callCenterCalll = _callCenterCallRepository.GetById(model.CallId); //if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.IncorrectPhoneNumber) if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.TalkedtoOtherPerson) { removeFromCallQueue = true; } } if (!string.IsNullOrEmpty(model.SelectedDisposition)) { var tag = (ProspectCustomerTag)System.Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition); if (tag == ProspectCustomerTag.CallBackLater) { isCallQueueRequsted = true; } else if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue || tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan || tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome || tag == ProspectCustomerTag.PatientConfirmed || tag == ProspectCustomerTag.CancelAppointment || tag == ProspectCustomerTag.ConfirmLanguageBarrier) { removeFromCallQueue = true; } if (tag == ProspectCustomerTag.LanguageBarrier && callQueueCustomer.CustomerId.HasValue && callQueueCustomer.CustomerId.Value > 0) { _customerService.UpdateIsLanguageBarrier(callQueueCustomer.CustomerId.Value, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId); } if (tag == ProspectCustomerTag.RescheduleAppointment && callQueueCustomer.EventCustomerId.HasValue) { var eventCustomer = _eventCustomerRepository.GetById(callQueueCustomer.EventCustomerId.Value); if (eventCustomer.AppointmentId.HasValue) { var appointment = _appointmentRepository.GetById(eventCustomer.AppointmentId.Value); var eventInfo = _eventService.GetById(eventCustomer.EventId); callQueueCustomer.EventId = eventCustomer.EventId; callQueueCustomer.AppointmentDate = appointment.StartTime; callQueueCustomer.AppointmentDateTimeWithTimeZone = _smsHelper.ConvertToServerTime(appointment.StartTime, eventInfo.EventTimeZone, !DaylightSavingNotApplicableStates.Contains(eventInfo.State)); } } if (tag == ProspectCustomerTag.PatientConfirmed && callQueueCustomer.EventCustomerId.HasValue) { var eventCustomer = _eventCustomerRepository.GetById(callQueueCustomer.EventCustomerId.Value); eventCustomer.IsAppointmentConfirmed = true; eventCustomer.ConfirmedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId; _eventCustomerRepository.Save(eventCustomer); } } var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId; _callQueueCustomerContactService.EndActiveCall(callQueueCustomer, model.CallId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue, model.CallOutcomeId, model.SkipCallNote); var customerId = callQueueCustomer.CustomerId ?? 0; var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0; if (prospectCustomerId == 0) { var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId); if (prospectCustomer != null) { prospectCustomerId = prospectCustomer.Id; } } _callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId); } //_callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId); return(true); }