public override void ExecuteCommand(IList <NavigationModelNodeBase> nodes, NavigationModelNodeTask task, ICollection <string> parameters)
{
//Used for idataitem (form mode, 1=new form, 2=edit form);
int iMode = 0;
//Set title for messageboxes
string sAppTitle = "Assign Incident Directly To Analyst";
//Connect to MG
IServiceContainer isContainer = (IServiceContainer)FrameworkServices.GetService(typeof(IServiceContainer));
IManagementGroupSession imgSession = (IManagementGroupSession)isContainer.GetService(typeof(IManagementGroupSession));
if (imgSession == null)
{
MessageBox.Show("Failed to connect to the current session", sAppTitle, MessageBoxButtons.OK, MessageBoxIcon.Exclamation);
return;
}
EnterpriseManagementGroup emg = imgSession.ManagementGroup;
//Get the incident class (System.WorkItem.Incident)
ManagementPackClass classIncident = emg.EntityTypes.GetClass(new Guid("A604B942-4C7B-2FB2-28DC-61DC6F465C68"));
//Microsoft.Windows.Library
ManagementPack mpWindows =
emg.ManagementPacks.GetManagementPack(new Guid("545131F0-58DE-1914-3A82-4FCAC9100A33"));
//Get the Microsoft.AD.User class
ManagementPackClass mpcADUser = emg.EntityTypes.GetClass("Microsoft.AD.User", mpWindows);
//Return the currently selected incident reference
NavigationModelNodeBase selincident = nodes[0];
//Form mode (not new)?
if (selincident.Location.AbsoluteUri.IndexOf("FormDisplay", 0) > 0)
{
iMode = 2;
}
//Get objects
EnterpriseManagementObject emoSelIncident = null;
IDataItem i = ConsoleContextHelper.Instance.GetFormDataContext(nodes[0]);
//Get the analyst settings class and MP
ManagementPack mpSetting = emg.ManagementPacks.GetManagementPack(new Guid("56d5c2d6-7e19-59ff-7a81-ac8a331fcb3f"));
ManagementPackClass classSettings = mpSetting.GetClass("AssignSettingsClass");
//Get the emo for the settings
EnterpriseManagementObject emoSettings = emg.EntityObjects.GetObject <EnterpriseManagementObject>(classSettings.Id, ObjectQueryOptions.Default);
//TP names
string sAssignedTo = "AssignedUser";
string sActionLog = "ActionLogs";
if (emoSettings[classSettings, "AssignedUserAlias"].Value != null)
{
sAssignedTo = emoSettings[classSettings, "AssignedUserAlias"].Value.ToString();
}
if (emoSettings[classSettings, "ActionLogAlias"].Value != null)
{
sActionLog = emoSettings[classSettings, "ActionLogAlias"].Value.ToString();
}
//Check if new
if (!(bool)i["$IsNew$"])
{
//Now get the guid of the selected workitem. Depending on the view type, the return will be different, so take it after the last "."
//There are lots of ways of doing this, this is not the best way but it was the first I learnt and it works
string strGuid = selincident.GetId().Substring(selincident.GetId().LastIndexOf('.') + 1);
//Get the emo of the workitem via it's guid
emoSelIncident = emg.EntityObjects.GetObject <EnterpriseManagementObject>(new Guid(strGuid), ObjectQueryOptions.Default);
}
//Creating new incident
else
{
iMode = 1;
}
//Was task was run from an workitem opened for editing, as opposed to a list or view?
if (selincident.Location.AbsoluteUri.IndexOf("FormDisplay", 0) != -1)
{
iMode = 2;
}
//Get the status guid
Guid gStatus = Guid.NewGuid();
try
{
//"New" status will throw an exception to must catch here
if (i["Status"] != null)
{
gStatus = (Guid)(i["Status"] as IDataItem)["Id"];
}
}
catch
{
}
//Get the incident class (System.WorkItem.Incident)
ManagementPackClass mpcIncident = emg.EntityTypes.GetClass(new Guid("a604b942-4c7b-2fb2-28dc-61dc6f465c68"));
//Check if the incident is closed
if (gStatus == new Guid("bd0ae7c4-3315-2eb3-7933-82dfc482dbaf"))
{
MessageBox.Show("This incident cannot be reassigned as it has been closed.", sAppTitle, MessageBoxButtons.OK, MessageBoxIcon.Information);
return;
}
//Note - we are alllowing resolved incidents to be re-assigned, to prevent this, uncomment the following block:
/*else if (gStatus == new Guid("2b8830b6-59f0-f574-9c2a-f4b4682f1681"))
* {
* MessageBox.Show("This incident cannot be reassigned as it has been resolved.", sAppTitle, MessageBoxButtons.OK, MessageBoxIcon.Information);
* return;
* }
*/
//Current assignee and Id
string sId = "";
string sUser = "";
string sTierGuid = "";
if (iMode == 0)
{
//View mode
sUser = this.GetProperty(ref emg, emoSelIncident, ref mpcADUser, "DisplayName");
sId = emoSelIncident[mpcIncident, "Id"].Value.ToString();
if (emoSelIncident[mpcIncident, "TierQueue"].Value != null)
{
sTierGuid = ((ManagementPackEnumeration)emoSelIncident[mpcIncident, "TierQueue"].Value).Id.ToString();
}
}
else
{
//New or edit form mode
try
{
//Get display name of current assignee
if (i[sAssignedTo] == null)
{
sUser = "******";
}
else
{
sUser = (string)(i[sAssignedTo] as IDataItem)["DisplayName"];
}
}
catch
{
//Set no assignee
sUser = "******";
}
sId = (string)i["Id"];
try
{
//Check current tier queue enum value
if (i["TierQueue"] != null)
{
sTierGuid = ((Guid)(i["TierQueue"] as IDataItem)["Id"]).ToString();
}
}
catch
{
}
}
//Create a new instance of the form and set it up
AssignForm af = new AssignForm();
af.sTierGuid = sTierGuid;
af.Text = "Assign incident " + sId + " directly to Analyst - currently assigned to " + sUser;
af.textDefault.Text = sUser;
af.emg = emg;
//Show the analyst/tier selection form
DialogResult dr = af.ShowDialog();
if (dr != DialogResult.Cancel)
{
//Get the samaccountname from the right hand part of the combobox.text after the !
string sADUserName = af.comboAnalysts.Text.Substring(af.comboAnalysts.Text.LastIndexOf("(") + 1);
//Remove last )
sADUserName = sADUserName.Substring(0, sADUserName.Length - 1);
//Format to get the display name only from the left part - this is used for the actionlog entry
string sADUserDisplayName = af.comboAnalysts.Text.Substring(0, af.comboAnalysts.Text.LastIndexOf("(")).Trim();
try
{
//Set the query for the user - note - usernames are assumed unique across configured domains
//If this is not the case, you need to customise these criteria to include a domain
string sADUserCriteria = String.Format(@"
<Criteria xmlns=""http://Microsoft.EnterpriseManagement.Core.Criteria/"">
<Reference Id=""Microsoft.Windows.Library"" PublicKeyToken=""{0}"" Version=""{1}"" Alias=""MSWinLib"" />
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Target/Property[Type='MSWinLib!Microsoft.AD.User']/UserName$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>" + sADUserName + @"</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
</Criteria>
", mpWindows.KeyToken, mpWindows.Version.ToString());
//Object query options
ObjectQueryOptions objQueryOpts = new ObjectQueryOptions();
objQueryOpts.ObjectRetrievalMode = ObjectRetrievalOptions.Buffered;
objQueryOpts.DefaultPropertyRetrievalBehavior = ObjectPropertyRetrievalBehavior.All;
//We are searching via samAccountName so there will be only 1 item
objQueryOpts.MaxResultCount = 1;
//Get the AD User CI object
EnterpriseManagementObjectCriteria emocADUser =
new EnterpriseManagementObjectCriteria(sADUserCriteria, mpcADUser, emg);
IObjectReader <EnterpriseManagementObject> orADUser = emg.EntityObjects.GetObjectReader <EnterpriseManagementObject>(emocADUser, objQueryOpts);
EnterpriseManagementObject emoAssignToUser = orADUser.ElementAt(0);
if (iMode == 0)
{
//View mode - create a new assigned to user relationship
ManagementPackRelationship relAssignedToUser =
emg.EntityTypes.GetRelationshipClass(new Guid("15e577a3-6bf9-6713-4eac-ba5a5b7c4722"));
CreatableEnterpriseManagementRelationshipObject cemroAssignedToUser =
new CreatableEnterpriseManagementRelationshipObject(emg, relAssignedToUser);
//Set the source and target...
cemroAssignedToUser.SetSource(emoSelIncident);
cemroAssignedToUser.SetTarget(emoAssignToUser);
//Save
cemroAssignedToUser.Commit();
//Add a new comment
this.AddActionLogEntry(emg, emoSelIncident, "Incident was assigned to " + sADUserDisplayName, af.textComment.Text);
//Check tier
if (af.bShowTier)
{
if (af.comboTier.Text == "")
{
emoSelIncident[classIncident, "TierQueue"].Value = null;
}
else
{
ManagementPackEnumeration mpeTier = emg.EntityTypes.GetEnumeration(new Guid(af.comboTierGuids.Items[af.comboTier.SelectedIndex].ToString()));
emoSelIncident[classIncident, "TierQueue"].Value = mpeTier;
}
emoSelIncident.Commit();
}
//Refresh the current incident view
this.RequestViewRefresh();
}
else
{
//Note - IDataItem property names depend on the type projection being used and may differ from these
//Form mode, create a proxy to the emo user object to set on the form
EnterpriseManagementObjectDataType dataType = new EnterpriseManagementObjectDataType(mpcADUser);
IDataItem iUser = dataType.CreateProxyInstance(emoAssignToUser);
i[sAssignedTo] = iUser;
//Check tier
if (af.bShowTier)
{
if (af.comboTier.Text == "")
{
//Remove tier
i["TierQueue"] = null;
}
else
{
//Set tier, get enum first
ManagementPackEnumeration mpeTier = emg.EntityTypes.GetEnumeration(new Guid(af.comboTierGuids.Items[af.comboTier.SelectedIndex].ToString()));
i["TierQueue"] = mpeTier;
}
}
//Uncommenting this will cause the IDataItem to be saved and thus update the actual object in the database, normally you don't want to do this
//as you want the user to click OK or cancel on the form instead
//EnterpriseManagementObjectProjectionDataType.UpdateDataItem(i);
//IDataItem Action log
//
//Get the System.WorkItem.Library mp
ManagementPack mpWorkItemLibrary = emg.ManagementPacks.GetManagementPack(new Guid("405D5590-B45F-1C97-024F-24338290453E"));
//Get the actionlog class
ManagementPackClass mpcActionLog =
emg.EntityTypes.GetClass("System.WorkItem.TroubleTicket.ActionLog", mpWorkItemLibrary);
//Create a new action log entry as an idataitem
CreatableEnterpriseManagementObject cemoActionLog =
new CreatableEnterpriseManagementObject(emg, mpcActionLog);
EnterpriseManagementObjectDataType dataTypeLog = new EnterpriseManagementObjectDataType(mpcActionLog);
IDataItem iLog = dataTypeLog.CreateProxyInstance(cemoActionLog);
//Setup the new action log entry
iLog["Id"] = Guid.NewGuid().ToString();
iLog["Description"] = af.textComment.Text;
iLog["Title"] = "Reassignment Comment";
iLog["EnteredBy"] = UserPrincipal.Current.DisplayName;
iLog["EnteredDate"] = DateTime.Now.ToUniversalTime();
//Set action type (this also adds the icon and is required)
ManagementPackEnumeration enumActionLog =
mpWorkItemLibrary.GetEnumerations().GetItem("System.WorkItem.ActionLogEnum.TaskExecuted");
iLog["ActionType"] = enumActionLog;
//This adds the new idataitem log entry to the entries displayed on the form, it does not over-write the existing entries
i[sActionLog] = iLog;
}
}
catch (System.Exception e)
{
//Oops
MessageBox.Show(e.Message + "\n\n" + e.StackTrace, sAppTitle, MessageBoxButtons.OK, MessageBoxIcon.Exclamation);
return;
}
}
}