/// <summary>
/// Gets the newest customer-related thread and returns it. This includes customer entries and custom proxy entries
/// </summary>
/// <returns>the newest thread from the incident</returns>
private string GetLatestCustomerThreadEntry()
{
try
{
//pull the newest customer created thread
if (incidentWorkspaceRecord != null &&
incidentWorkspaceRecord.Threads != null &&
incidentWorkspaceRecord.Threads.Count > 0)
{
var threadLookup = from t in incidentWorkspaceRecord.Threads
where t.EntryType == 2 || //agent response
t.EntryType == 3 || //customer entry
t.EntryType == 4 //customer proxy
orderby t.Entered descending
select t.Note;
if (threadLookup.Count() > 0)
{
return(threadLookup.FirstOrDefault());
}
else
{
return("");
}
}
else
{
return("");
}
}
catch (Exception ex)
{
globalContext.LogMessage("IncidentCopy - Failed to get thread: " + ex);
return("");
}
}
public bool Initialize(IGlobalContext context)
{
_globalContext = context;
var baseCatalog = new AggregateCatalog();
baseCatalog.Catalogs.Add(new AssemblyCatalog(typeof(CtiAdministrationNavigationItem).Assembly));
_container = new CompositionContainer(baseCatalog);
try {
_container.ComposeParts(this);
return(true);
}
catch (CompositionException exc) {
context.LogMessage(exc.ToString());
return(false);
}
}
public bool Initialize(IGlobalContext context)
{
_globalContext = context;
Global.Context = context;
var baseCatalog = new AggregateCatalog();
var info = Directory.GetParent(Path.GetDirectoryName(typeof(ScreenPopConfigurationNavigationItem).Assembly.Location));
AddDirectoryToCatalog(info.Parent, baseCatalog);
_container = new CompositionContainer(baseCatalog);
try
{
_container.ComposeParts(this);
return(true);
}
catch (CompositionException exc)
{
context.LogMessage(exc.ToString());
return(false);
}
}
public void RuleActionInvoked(string ActionName)
{
try
{
Init();
if (ActionName == "CalculateTotal")
{
string Quantity = "1";
string UnitCost = "0";
double Ticket = 0;
Payable = _recordContext.GetWorkspaceRecord("CO$Payables") as IGenericObject;
IList <IGenericField> genericFields;
genericFields = Payable.GenericFields;
foreach (IGenericField gen in genericFields)
{
if (gen.Name == "Quantity")
{
Quantity = gen.DataValue.Value.ToString();
}
if (gen.Name == "UnitCost")
{
UnitCost = gen.DataValue.Value.ToString();
}
}
Ticket = Math.Round(Convert.ToDouble(Quantity) * Convert.ToDouble(UnitCost), 2);
foreach (IGenericField gen in genericFields)
{
if (gen.Name == "TicketAmount")
{
gen.DataValue.Value = Ticket;
}
}
}
if (ActionName == "ChangeOUM")
{
string OUM = "";
string Quantity = "1";
string services = "0";
//Incident = (IIncident)_recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident);
//IncidentID = Incident.ID;
Payable = _recordContext.GetWorkspaceRecord("CO$Payables") as IGenericObject;
IList <IGenericField> genericFields;
genericFields = Payable.GenericFields;
foreach (IGenericField gen in genericFields)
{
if (gen.Name == "UOM_Menu")
{
OUM = gen.DataValue.Value.ToString();
}
if (gen.Name == "Services")
{
services = gen.DataValue.Value.ToString();
}
}
IncidentID = GetIncidentId(services);
if (OUM == "1" || OUM == "118")
{
Quantity = "";
}
if (OUM == "2")
{
string ICAOId = getICAODesi(IncidentID);
Quantity = GetMTOW(ICAOId);
}
if (OUM == "3" || OUM == "4" || OUM == "5")
{
double minover = 0;
double antelacion = 0;
double extension = 0;
string itinerary = getItinerary(services);
if (!AirportOpen24(itinerary))
{
int arrival = getArrivalAirport(itinerary);
if (arrival != 0)
{
DateTime openDate;
DateTime closeDate;
string open = getOpenArrivalAirport(arrival);
string close = getCloseArrivalAirport(arrival);
DateTime ATA = getATAItinerary(Convert.ToInt32(itinerary));
DateTime ATD = getATDItinerary(Convert.ToInt32(itinerary));
openDate = DateTime.Parse(ATA.Date.ToShortDateString() + " " + open);
closeDate = DateTime.Parse(ATA.Date.ToShortDateString() + " " + close);
if (IsBetween(ATA, openDate, closeDate))
{
antelacion = (ATA - openDate).TotalMinutes;
}
extension = ((ATD - openDate).TotalMinutes) + 15;
if (ATA.Date != ATD.Date)
{
openDate = DateTime.Parse(ATD.Date.ToShortDateString() + " " + open);
closeDate = DateTime.Parse(ATD.Date.ToShortDateString() + " " + close);
if (IsBetween(ATD, openDate, closeDate))
{
extension = ((ATD - openDate).TotalMinutes) + 15;
}
else
{
extension = 0;
}
}
if (extension > 0)
{
minover = extension < 0 ? 0 : extension;
}
if (ATA.Date != ATD.Date)
{
minover = (antelacion < 0 ? 0 : antelacion) + (extension < 0 ? 0 : extension);
}
}
TimeSpan t = TimeSpan.FromMinutes(minover);
//HR//
if (OUM == "3")
{
Quantity = (Math.Ceiling(t.TotalHours)).ToString();
}
//HHR//
if (OUM == "4")
{
Quantity = Math.Ceiling((t.TotalMinutes / 60) * 2).ToString();
}
//MIN/
if (OUM == "5")
{
Quantity = Math.Ceiling(t.TotalMinutes).ToString();
}
}
}
foreach (IGenericField gen in genericFields)
{
if (gen.Name == "Quantity")
{
gen.DataValue.Value = Quantity;
}
}
}
}
catch (Exception e)
{
gcontext.LogMessage(e.Message + "Det" + e.StackTrace);
}
}
public static void displaymsg(string action)
{
System.Diagnostics.Stopwatch timer = new Stopwatch();
if (extns.Length == 0)
{
extns = getExtension(agentid);
}
ServicePointManager.ServerCertificateValidationCallback = new RemoteCertificateValidationCallback(delegate { return(true); });
string url = "https://rntp.goepson.com/mitel/XISOAPAdapter/MessageServlet?senderParty=&senderService=BS_NA_3PRightnow_P&receiverParty=&receiverService=&interface=Agent_Async_Out&interfaceNamespace=http://SVM/Mitel/CallRecording";
//string url = "https://rntn.goepson.com/mitel/XISOAPAdapter/MessageServlet?senderParty=&senderService=BS_NA_3PRightnow_Q&receiverParty=&receiverService=&interface=Agent_Async_Out&interfaceNamespace=http://SVM/Mitel/CallRecording";
//string url = "https://rntn.goepson.com/mitel/XISOAPAdapter/MessageServlet?senderParty=&senderService=BS_NA_3PRIGHTNOW_D&receiverParty=&receiverService=&interface=Agent_Async_Out&interfaceNamespace=http://SVM/Mitel/CallRecording";
//string url = "https://rntn.goepson.com/tst/XISOAPAdapter/MessageServlet?senderParty=&senderService=BS_NA_3PRIGHTNOW_D&receiverParty=&receiverService=&interface=Agent_Async_Out&interfaceNamespace=http://SVM/Mitel/CallRecording";
XmlDocument soapEnvelopeXml = new XmlDocument();
soapEnvelopeXml.LoadXml(@"<soapenv:Envelope xmlns:soapenv='http://schemas.xmlsoap.org/soap/envelope/' xmlns:cal='http://SVM/Mitel/CallRecording'><soapenv:Header/><soapenv:Body><cal:MT_Agent><Agent><AgentID>" + extns + "</AgentID><Action>" + action + "</Action></Agent></cal:MT_Agent></soapenv:Body></soapenv:Envelope>");
try
{
HttpWebRequest webRequest = (HttpWebRequest)WebRequest.Create(url);
//webRequest.Headers.Add("SOAPAction", action);
//String encoded = System.Convert.ToBase64String(System.Text.Encoding.GetEncoding("ISO-8859-1").GetBytes("RNT_PO_MITEL:Epson@123"));
String encoded = System.Convert.ToBase64String(System.Text.Encoding.GetEncoding("ISO-8859-1").GetBytes("RNT_PO_MITEL:Epson$2017"));
//String encoded = System.Convert.ToBase64String(System.Text.Encoding.GetEncoding("ISO-8859-1").GetBytes("RNT_PO_MITEL:Wrep5$P0R"));
webRequest.Headers.Add("Authorization", "Basic " + encoded);
webRequest.ContentType = "text/xml;charset=\"utf-8\"";
webRequest.Accept = "text/xml";
webRequest.Method = "POST";
timer.Start();
using (Stream stream = webRequest.GetRequestStream())
{
soapEnvelopeXml.Save(stream);
}
// begin async call to web request.
IAsyncResult asyncResult = webRequest.BeginGetResponse(null, null);
// suspend this thread until call is complete. You might want to
// do something usefull here like update your UI.
asyncResult.AsyncWaitHandle.WaitOne();
// get the response from the completed web request.
string soapResult;
using (WebResponse webResponse = webRequest.EndGetResponse(asyncResult))
{
//_globalContext.LogMessage("before triggering");
//_recordContext.TriggerNamedEvent("response");
//_globalContext.LogMessage("After triggering");
//Thread.Sleep(3000);
response = true;
using (StreamReader rd = new StreamReader(webResponse.GetResponseStream()))
{
soapResult = rd.ReadToEnd();
}
timer.Stop();
}
//TimeSpan timeTaken = timer.Elapsed;
//string elapsedTime = String.Format("{0:00}:{1:00}:{2:00}.{3:00}",timeTaken.Hours, timeTaken.Minutes, timeTaken.Seconds,timeTaken.Milliseconds / 10);
//_globalContext.LogMessage("elapsed time btw request and response " + elapsedTime);
}
catch (Exception e)
{
_globalContext.LogMessage("bad request");
response = true;
}
}