public async Task <IResponseMessageBase> InCustomer(int mpid, IRequestMessageBase request)
{
if (await IsAsking(mpid, request.FromUserName))
{
return(request.CreateResponseMessage <ResponseMessageNoResponse>());
}
var text = await _customerServiceResponseTextAppService.GetCustomerDefaultResponseString(mpid);
await SendCustomerText(mpid, request.FromUserName, text);
if (await _customerServiceResponseTextAppService.CheckIsWorkingTime(mpid))
{
return(request.CreateResponseMessage <ResponseMessageTransfer_Customer_Service>());
}
else
{
return(request.CreateResponseMessage <ResponseMessageNoResponse>());
}
}
public async Task <IResponseMessageBase> InCustomer(int mpid, IRequestMessageBase request)
{
Logger.Info($"开始接入客服 {request.FromUserName}");
if (await IsAsking(mpid, request.FromUserName))
{
Logger.Info($"接入客服 正在会话中无需接入 {request.FromUserName}");
return(request.CreateResponseMessage <ResponseMessageNoResponse>());
}
var text = await _customerServiceResponseTextAppService.GetCustomerDefaultResponseString(mpid);
await SendCustomerText(mpid, request.FromUserName, text);
//推送接入问候语
if (await _customerServiceResponseTextAppService.CheckIsWorkingTime(mpid))
{
Logger.Info($"开始接入客服 工作时间 {request.FromUserName}");
FansMessageDto msgDto = new FansMessageDto {
MpID = mpid, OpenID = request.FromUserName
};
_backgroundJobManager.Enqueue <CustomerQuestionJoin, FansMessageDto>(msgDto);//接入机制
#region 原代码
// var faninfo = await GetFan(mpid, request.FromUserName);
// if (faninfo != null)
// {
// Logger.Info($"开始调用客服接入机制");
//#warning 此处需要增加自动接入客服的机制，目前全部丢人待接入列表
// var customer = await _customerServiceOnlineAppService.GetAutoJoinCustomer(mpid);
// if (customer == null)//微客服坐席已满，进入等待队列
// {
// Logger.Info($"进入等待队列,开始创建等待会话");
// var conversation = await _customerServiceConversationAppService.Create(new CustomerServiceConversationDto()
// {
// FanOpenId = request.FromUserName,
// FanId = faninfo.Id,
// MpID = mpid,
// State = (int)CustomerServiceConversationState.Wait,
// HeadImgUrl = faninfo.HeadImgUrl,
// NickName = faninfo.NickName
// });
// Logger.Info($"进入等待队列,创建等待会话成功，开始记录缓存");
// await _cacheManager.GetCache(AppConsts.Cache_FanOpenId2Conversation).SetAsync(request.FromUserName, conversation);
// await _cacheManager.GetCache(AppConsts.Cache_Kf_FanOpenId2Conversation).RemoveAsync(request.FromUserName);
// #region 推送消息给客服???
// Logger.Info($"进入等待队列,创建等待会话成功，记录缓存成功，推送等待人数");
// WebClient wc = new WebClient();
// await wc.UploadValuesTaskAsync(_signalrCustomerService.SetUnConnectNoticeUrl, null);
// #endregion
// }
// else
// {
// Logger.Info($"分配到自动接入客服：{JsonConvert.SerializeObject(customer)}");
// #region 创建客服会话
// var conversation = await _customerServiceConversationAppService.Create(new CustomerServiceConversationDto()
// {
// FanOpenId = request.FromUserName,
// FanId = faninfo.Id,
// MpID = mpid,
// State = (int)CustomerServiceConversationState.Asking,
// HeadImgUrl = faninfo.HeadImgUrl,
// NickName = faninfo.NickName,
// CustomerId = customer.Id,
// CustomerOpenId = customer.OpenID,
// StartTalkTime = DateTime.Now,
// LastModificationTime = DateTime.Now
// });
// await _cacheManager.GetCache(AppConsts.Cache_FanOpenId2Conversation).SetAsync(request.FromUserName, conversation);
// await _cacheManager.GetCache(AppConsts.Cache_Kf_FanOpenId2Conversation).RemoveAsync(request.FromUserName);
// #endregion
// }
// }
#endregion
return(request.CreateResponseMessage <ResponseMessageNoResponse>());
}
else
{
Logger.Info($"开始接入客服 休息时间 {request.FromUserName}");
return(request.CreateResponseMessage <ResponseMessageNoResponse>());
}
}