public bool EndActiveCall([FromUri] long callQueueCustomerId, [FromUri] long callId, [FromUri] bool isCallQueueRequsted, [FromUri] bool removeFromCallQueue)
{
var callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_callQueueCustomerContactService.EndActiveCall(callQueueCustomer, callId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue);
var customerId = callQueueCustomer.CustomerId ?? 0;
var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0;
if (prospectCustomerId == 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
prospectCustomerId = prospectCustomer.Id;
}
}
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(callQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId);
return(true);
}
public void EndHealthPlanActiveCall(EndHealthPlanCallEditModel model, long orgRoleUserId)
{
var isCallQueueRequsted = false;
var removeFromCallQueue = false;
var callQueueCustomer = _callQueueCustomerRepository.GetById(model.CallQueueCustomerId);
//update call status in CustomerCallQueueCallAttempt Table
if (model.IsSkipped && model.AttemptId > 0)
{
var attempt = _customerCallQueueCallAttemptRepository.GetById(model.AttemptId);
attempt.IsCallSkipped = true;
if (!string.IsNullOrEmpty(model.SkipCallNote))
{
attempt.SkipCallNote = model.SkipCallNote;
}
callQueueCustomer.Status = CallQueueStatus.Initial;
callQueueCustomer.DateModified = DateTime.Now;
callQueueCustomer.CallDate = DateTime.Now.AddDays(1);
callQueueCustomer.ContactedDate = DateTime.Now;
_customerCallQueueCallAttemptRepository.Save(attempt);
}
else if (model.CallId != 0)
{
Call callCenterCalll = null;
if (model.CallId > 0)
{
callCenterCalll = _callCenterCallRepository.GetById(model.CallId);
var tag = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
// if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.IncorrectPhoneNumber)
if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.TalkedtoOtherPerson && tag == ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers)
{
removeFromCallQueue = true;
}
}
if (!string.IsNullOrEmpty(model.SelectedDisposition))
{
var tag = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
if (tag == ProspectCustomerTag.CallBackLater)
{
isCallQueueRequsted = true;
}
else if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome)
{
removeFromCallQueue = true;
}
if (tag == ProspectCustomerTag.LanguageBarrier && callQueueCustomer.CustomerId.HasValue && callQueueCustomer.CustomerId.Value > 0)
{
_customerService.UpdateIsLanguageBarrier(callQueueCustomer.CustomerId.Value, true, orgRoleUserId);
}
}
_callQueueCustomerContactService.EndActiveCall(callQueueCustomer, model.CallId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue, model.CallOutcomeId, model.SkipCallNote);
var customerId = callQueueCustomer.CustomerId ?? 0;
var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0;
if (prospectCustomerId == 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
prospectCustomerId = prospectCustomer.Id;
}
}
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId);
}
}
public bool EndHealthPlanActiveCall(EndHealthPlanCallEditModel model)
{
var isCallQueueRequsted = false;
var removeFromCallQueue = false;
long customerId = 0;
var callQueueCustomer = _callQueueCustomerRepository.GetById(model.CallQueueCustomerId);
if (callQueueCustomer != null)
{
customerId = callQueueCustomer.CustomerId ?? 0;
}
//update call status in CustomerCallQueueCallAttempt Table
if (model.IsSkipped && model.AttemptId > 0)
{
var attempt = _customerCallQueueCallAttemptRepository.GetById(model.AttemptId);
attempt.IsCallSkipped = true;
if (!string.IsNullOrEmpty(model.SkipCallNote))
{
attempt.SkipCallNote = model.SkipCallNote;
}
_customerCallQueueCallAttemptRepository.Save(attempt);
}
else if (model.CallId != 0)
{
Call callCenterCalll = null;
if (model.CallId > 0)
{
callCenterCalll = _callCenterCallRepository.GetById(model.CallId);
customerId = callCenterCalll != null ? callCenterCalll.CalledCustomerId : 0;
if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.TalkedtoOtherPerson)
{
removeFromCallQueue = true;
}
}
if (!string.IsNullOrEmpty(model.SelectedDisposition))
{
var tag = (ProspectCustomerTag)System.Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
if (tag == ProspectCustomerTag.CallBackLater)
{
isCallQueueRequsted = true;
}
else if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome ||
tag == ProspectCustomerTag.PatientConfirmed || tag == ProspectCustomerTag.CancelAppointment || tag == ProspectCustomerTag.ConfirmLanguageBarrier)
{
removeFromCallQueue = true;
}
if (tag == ProspectCustomerTag.LanguageBarrier && customerId > 0)
{
_customerService.UpdateIsLanguageBarrier(customerId, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
if (tag == ProspectCustomerTag.IncorrectPhoneNumber && customerId > 0)
{
_customerService.UpdateIsIncorrectPhoneNumber(customerId, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
if (tag == ProspectCustomerTag.RescheduleAppointment && callQueueCustomer != null && callQueueCustomer.EventCustomerId.HasValue)
{
var eventCustomer = _eventCustomerRepository.GetById(callQueueCustomer.EventCustomerId.Value);
if (eventCustomer.AppointmentId.HasValue)
{
var appointment = _appointmentRepository.GetById(eventCustomer.AppointmentId.Value);
var eventInfo = _eventService.GetById(eventCustomer.EventId);
callQueueCustomer.EventId = eventCustomer.EventId;
callQueueCustomer.AppointmentDate = appointment.StartTime;
callQueueCustomer.AppointmentDateTimeWithTimeZone = _smsHelper.ConvertToServerTime(appointment.StartTime, eventInfo.EventTimeZone, !DaylightSavingNotApplicableStates.Contains(eventInfo.State));
}
}
if (tag == ProspectCustomerTag.PatientConfirmed && callQueueCustomer != null && callQueueCustomer.EventCustomerId.HasValue)
{
var eventCustomer = _eventCustomerRepository.GetById(callQueueCustomer.EventCustomerId.Value);
eventCustomer.IsAppointmentConfirmed = true;
eventCustomer.ConfirmedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_eventCustomerRepository.Save(eventCustomer);
}
}
var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_callQueueCustomerContactService.EndActiveCall(callQueueCustomer, model.CallId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue, model.CallOutcomeId, model.SkipCallNote);
if (callQueueCustomer != null)
{
var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0;
if (prospectCustomerId == 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
prospectCustomerId = prospectCustomer.Id;
}
}
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId);
}
}
return(true);
}
