public void SetReadAndUnderstoodNotes(long callId)
{
var call = _callCenterCallRepository.GetById(callId);
call.ReadAndUnderstood = true;
_callCenterCallRepository.Save(call);
}
public ActionResult RegisterForEvent(long callQueueCustomerId, long eventId, long callId, long attemptId, bool isGmsCall = false, bool isViciCall = false, long previousEventId = 0)
{
var guid = Guid.NewGuid().ToString();
CallQueueCustomer callQueueCustomer = null;
long customerId = 0;
long prospectCustomerId = 0;
long campaignId = 0;
if (callQueueCustomerId > 0)
{
callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
customerId = callQueueCustomer.CustomerId.HasValue ? callQueueCustomer.CustomerId.Value : 0;
prospectCustomerId = callQueueCustomer.ProspectCustomerId.HasValue ? callQueueCustomer.ProspectCustomerId.Value : 0;
campaignId = callQueueCustomer.CampaignId.HasValue ? callQueueCustomer.CampaignId.Value : 0;
}
else
{
var call = _callCenterCallRepository.GetById(callId);
customerId = call.CalledCustomerId;
}
var registrationFlow = new RegistrationFlowModel
{
GuId = guid,
CallId = callId,
EventId = eventId,
CallQueueCustomerId = callQueueCustomerId,
CustomerId = customerId,
ProspectCustomerId = prospectCustomerId,
CampaignId = campaignId,
AttempId = attemptId,
IsGmsCall = isGmsCall,
IsViciCall = isViciCall
};
Session[guid] = registrationFlow;
if (registrationFlow.CustomerId > 0)
{
if (previousEventId > 0)
{
_eventCustomerQuestionAnswerService.UpdatePreQualifiedTestAnswers(customerId, eventId, previousEventId, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
_callCenterCallRepository.UpdateCallCenterCallStatus(CallType.Existing_Customer.ToString().Replace("_", " "), callId);
string redirectUrl = _settings.AppUrl + "/App/CallCenter/CallCenterRep/ExistingCustomer/ExistingCustomer.aspx?CustomerType=Existing&CustomerID=" + registrationFlow.CustomerId + "&guid=" + guid;
Response.RedirectUser(redirectUrl);
return(null);
}
if (registrationFlow.ProspectCustomerId > 0)
{
_callCenterCallRepository.UpdateCallCenterCallStatus(CallType.Register_New_Customer.ToString().Replace("_", " "), callId);
string redirectUrl = _settings.AppUrl + "/App/CallCenter/CallCenterRep/ExistingCustomer/ExistingCustomer.aspx?CustomerType=New&guid=" + guid;
Response.RedirectUser(redirectUrl);
return(null);
}
return(null);
}
public Customer SaveCallOutCome(CallOutComeEditModel model, long organizationRoleUserId)
{
Customer customer = _customerRepository.GetCustomer(model.CustomerId);
var isConverted = _eventRepository.CheckCustomerRegisteredForFutureEvent(model.CustomerId);
var prospectCustomer = ((IProspectCustomerRepository)_prospectCustomerRepository).GetProspectCustomerByCustomerId(model.CustomerId);
if (prospectCustomer == null)
{
prospectCustomer = _prospectCustomerFactory.CreateProspectCustomerFromCustomer(customer, isConverted);
}
else
{
prospectCustomer.IsConverted = isConverted;
}
if (model.CallStatusId == (long)CallStatus.Attended || model.CallStatusId == (long)CallStatus.VoiceMessage || model.CallStatusId == (long)CallStatus.LeftMessageWithOther ||
model.CallStatusId == (long)CallStatus.InvalidNumber || model.CallStatusId == (long)CallStatus.NoAnswer || model.CallStatusId == (long)CallStatus.NoEventsInArea || model.CallStatusId == (long)CallStatus.TalkedtoOtherPerson)
{
prospectCustomer.IsContacted = true;
prospectCustomer.ContactedDate = DateTime.Now;
prospectCustomer.ContactedBy = organizationRoleUserId;
}
if (!string.IsNullOrEmpty(model.DispositionAlias))
{
prospectCustomer.Tag = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias);
prospectCustomer.TagUpdateDate = DateTime.Now;
}
prospectCustomer = UpdateProspectCustomer(prospectCustomer, model.CallBackDateTime);
model.ProspectCustomerId = prospectCustomer.Id;
// }
var notes = string.IsNullOrWhiteSpace(model.Note) ? "" : model.Note;
if ((ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias) == ProspectCustomerTag.MemberStatesIneligibleMastectomy)
{
notes = notes.Replace(ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription() + " : ", "");
notes = !string.IsNullOrWhiteSpace(notes) ? ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription() + " : " + notes : ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription();
}
SaveNotes(notes, model.CallId);
SaveRegistrationNotes(model.CustomerId, notes, organizationRoleUserId);
var objCall = _callCenterCallRepository.GetById(model.CallId);
var disposition = "";
var tag = ProspectCustomerTag.Unspecified;
if ((model.CallStatusId == (long)CallStatus.Attended || model.CallStatusId == (long)CallStatus.LeftMessageWithOther || model.CallStatusId == (long)CallStatus.TalkedtoOtherPerson ||
model.CallStatusId == (long)CallStatus.NoEventsInArea) && !string.IsNullOrEmpty(model.DispositionAlias))
{
tag = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias);
if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome ||
tag == ProspectCustomerTag.PatientConfirmed || tag == ProspectCustomerTag.CancelAppointment || tag == ProspectCustomerTag.ConfirmLanguageBarrier || tag == ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers ||
tag == ProspectCustomerTag.DeclinedMobileAndTransferredToHome || tag == ProspectCustomerTag.DeclinedMobileAndHomeVisit)
{
model.RemoveFromQueue = true;
}
disposition = model.DispositionAlias;
}
objCall.NotInterestedReasonId = model.NotIntrestedReasonId;
if (model.CallQueueId > 0)
{
var callQueue = _callQueueRepository.GetById(model.CallQueueId);
if (callQueue != null)
{
objCall.IsContacted = false;
if (callQueue.Category == HealthPlanCallQueueCategory.AppointmentConfirmation)
{
objCall.IsContacted = null;
}
else
{
if (model.CallStatusId == (long)CallStatus.Attended || model.CallStatusId == (long)CallStatus.VoiceMessage || model.CallStatusId == (long)CallStatus.LeftMessageWithOther || model.CallStatusId == (long)CallStatus.InvalidNumber || model.CallStatusId == (long)CallStatus.NoAnswer || model.CallStatusId == (long)CallStatus.NoEventsInArea || model.CallStatusId == (long)CallStatus.TalkedtoOtherPerson)
{
objCall.IsContacted = true;
}
}
}
}
if (model.DoNotCall || tag == ProspectCustomerTag.DoNotCall)
{
if (model.ProspectCustomerId > 0)
{
((IProspectCustomerRepository)_prospectCustomerRepository).UpdateDoNotCallStatus(model.ProspectCustomerId, ProspectCustomerConversionStatus.Declined);
}
customer = _customerService.UpdateDoNotCallStatus(customer, false, (long)DoNotContactSource.CallCenter);
}
else if (model.CallStatusId == (long)CallStatus.Attended && tag == ProspectCustomerTag.LanguageBarrier)
{
customer = _customerService.UpdateIsLanguageBarrier(customer, true);
}
else
{
if (model.ProspectCustomerId > 0)
{
((IProspectCustomerRepository)_prospectCustomerRepository).UpdateDoNotCallStatus(model.ProspectCustomerId, ProspectCustomerConversionStatus.NotConverted);
}
customer = _customerService.UpdateDoNotCallStatus(customer, true);
}
if (model.CustomerId > 0 && (model.CallStatusId == (long)CallStatus.TalkedtoOtherPerson && tag == ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers) || (model.CallStatusId == (long)CallStatus.Attended && tag == ProspectCustomerTag.IncorrectPhoneNumber))
{
customer = _customerService.UpdateIsIncorrectPhoneNumber(customer, true);
}
else if (model.CallStatusId == (long)CallStatus.InvalidNumber)
{
var secondLastCall = _callCenterCallRepository.GetSecondLastCall(model.CustomerId, model.CallId);
if (secondLastCall != null && secondLastCall.Status == (long)CallStatus.InvalidNumber && secondLastCall.InvalidNumberCount == 1)
{
objCall.InvalidNumberCount = 2;
customer = _customerService.UpdateIsIncorrectPhoneNumber(customer, true);
}
else
{
objCall.InvalidNumberCount = 1;
customer = _customerService.UpdateIsIncorrectPhoneNumber(customer, false);
}
}
else
{
objCall.InvalidNumberCount = 0;
customer = _customerService.UpdateIsIncorrectPhoneNumber(customer, false);
}
if (model.CallStatusId == (long)CallStatus.Attended && (tag == ProspectCustomerTag.DeclinedMobileAndTransferredToHome || tag == ProspectCustomerTag.MemberStatesIneligibleMastectomy))
{
customer.ActivityId = null;
}
else if (objCall.Status == (long)CallStatus.Attended && (objCall.Disposition == ProspectCustomerTag.DeclinedMobileAndTransferredToHome.ToString() || objCall.Disposition == ProspectCustomerTag.MemberStatesIneligibleMastectomy.ToString()))
{
customer.ActivityId = model.ActivityId > 0 ? model.ActivityId : (long?)null;
}
if (model.CallStatusId == (long)CallStatus.Attended && tag == ProspectCustomerTag.MemberStatesIneligibleMastectomy)
{
customer = _customerService.UpdateDoNotCallStatuswithReason(customer, false, ProspectCustomerTag.MemberStatesIneligibleMastectomy);
var noteId = SaveDNCNotes(ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription(), organizationRoleUserId);
customer.DoNotContactReasonNotesId = noteId;
}
else if (objCall.Status == (long)CallStatus.Attended && objCall.Disposition == ProspectCustomerTag.MemberStatesIneligibleMastectomy.ToString())
{
customer = _customerService.UpdateDoNotCallStatus(customer, true);
}
objCall.Status = model.CallStatusId;
objCall.Disposition = disposition;
_callCenterCallRepository.Save(objCall);
UpdateOutboundCallStatus(organizationRoleUserId, model.CallQueueCustomerId, model.CallBackDateTime, model.RemoveFromQueue);
if (objCall.Status == (long)CallStatus.Attended)
{
ModifyCustomerToSaveConsent(customer, model);
}
_customerService.SaveCustomerOnly(customer, organizationRoleUserId);
UpdateCallProspectCustomerData(model, model.CallBackDateTime, organizationRoleUserId, model.CallQueueCustomerId, model.RemoveFromQueue);
return(customer);
}
public PreAssessmentCustomerContactViewModel GetByCustomerId(long customerId, long callId, long orgRoleUserId)
{
if (customerId <= 0)
{
return(null);
}
var call = _callCenterCallRepository.GetById(callId);
var eventCustomer = _eventCustomerRepository.Get(call.EventId, customerId);
CallQueue callQueue = null;
if (call != null)
{
callQueue = _callQueueRepository.GetById((long)call.CallQueueId);
}
var customer = _customerRepository.GetCustomer(customerId);
var memberIdLabel = string.Empty;
CorporateAccount corporateAccount = null;
CustomerEligibility customerEligibility = null;
if (customer != null)
{
customerEligibility = _customerEligibilityRepository.GetByCustomerIdAndYear(customer.CustomerId, DateTime.Today.Year);
if (!string.IsNullOrEmpty(customer.Tag))
{
corporateAccount = _corporateAccountRepository.GetByTag(customer.Tag);
memberIdLabel = corporateAccount != null ? corporateAccount.MemberIdLabel : string.Empty;
}
}
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
CallQueuePatientInfomationViewModel patientInfo = null;
if (customer != null)
{
Falcon.App.Core.Medical.Domain.ActivityType activityType = null;
if (customer.ActivityId.HasValue)
{
activityType = _activityTypeRepository.GetById(customer.ActivityId.Value);
}
patientInfo = _preAssessmentCallQueuePatientInfomationFactory.SetCustomerInfo(customer, customerEligibility, activityType);
}
else
{
patientInfo = _preAssessmentCallQueuePatientInfomationFactory.SetProspectCustomerInfo(prospectCustomer);
}
if (patientInfo.HealthPlanPhoneNumber == null)
{
patientInfo.HealthPlanPhoneNumber = corporateAccount != null ? corporateAccount.CheckoutPhoneNumber : null;
}
var additionalFileds = new List <OrderedPair <string, string> >();
if (corporateAccount != null)
{
var accountAdditionalFields = _accountAdditionalFieldRepository.GetByAccountId(corporateAccount.Id);
if (accountAdditionalFields.Any())
{
additionalFileds.AddRange(accountAdditionalFields.Select(additionalField => new OrderedPair <string, string>(additionalField.DisplayName,
GetCustomerAdditionalField(customer, additionalField.AdditionalFieldId))));
}
if (corporateAccount.ShowCallCenterScript && corporateAccount.CallCenterScriptFileId > 0)
{
var callCenterScriptPdf = _fileRepository.GetById(corporateAccount.CallCenterScriptFileId);
var mediaLocation = _mediaRepository.GetCallCenterScriptPdfFolderLocation();
patientInfo.CallCenterScriptUrl = mediaLocation.Url + callCenterScriptPdf.Path;
}
if (callQueue != null && callQueue.Category == HealthPlanCallQueueCategory.PreAssessmentCallQueue)
{
if (corporateAccount.ShowCallCenterScript && corporateAccount.ConfirmationScriptFileId > 0)
{
var confirmationScriptPdf = _fileRepository.GetById(corporateAccount.ConfirmationScriptFileId);
var mediaLocation = _mediaRepository.GetCallCenterScriptPdfFolderLocation();
patientInfo.CallCenterScriptUrl = mediaLocation.Url + confirmationScriptPdf.Path;
}
}
}
var hasMammo = customer != null && _preApprovedTestRepository.CheckPreApprovedTestForCustomer(customer.CustomerId, TestGroup.BreastCancer);
patientInfo.HasMammo = hasMammo;
patientInfo.MammoTestAsPreApproved = hasMammo;
patientInfo.CustomerId = customerId;
patientInfo.ProspectCustomerId = prospectCustomer != null ? prospectCustomer.Id : 0;
patientInfo = _preAssessmentCallQueuePatientInfomationFactory.SetCustomerTagInfo(prospectCustomer, patientInfo);
if (patientInfo != null && callQueue != null && callQueue.IsHealthPlan)
{
patientInfo.PrimaryCarePhysician = _primaryCarePhysicianHelper.GetPrimaryCarePhysicianViewModel(customerId);
}
if (customer != null)
{
var customerCustomTags = _corporateCustomerCustomTagRepository.GetByCustomerId(customer.CustomerId);
if (!customerCustomTags.IsNullOrEmpty())
{
var customTags = customerCustomTags.OrderByDescending(x => x.DataRecorderMetaData.DateCreated).Select(x => x.Tag).ToArray();
patientInfo.CustomCorporateTags = customTags.IsNullOrEmpty() ? string.Empty : string.Join(",", customTags);
}
}
IEnumerable <string> preApprovedTests = null;
var preApprovedTestsList = _preApprovedTestRepository.GetPreApprovedTests(customerId);
if (preApprovedTestsList.Count() > 0)
{
preApprovedTests = preApprovedTestsList;
}
IEnumerable <Package> preApprovedPackages = null;
var preApprovedPackageList = _preApprovedPackageRepository.GetByCustomerId(customerId);
var packageIds = preApprovedPackageList != null?preApprovedPackageList.Select(x => x.PackageId) : null;
if (packageIds != null)
{
preApprovedPackages = _packageRepository.GetByIds(packageIds.ToList());
}
if (customer != null && customer.Address != null && customer.Address.StateId > 0 && corporateAccount != null)
{
patientInfo.HealthPlanPhoneNumber = _customerAccountGlocomNumberService.GetGlocomNumber(corporateAccount.Id, customer.Address.StateId, customer.CustomerId, callId);
}
if (patientInfo.HealthPlanPhoneNumber == null)
{
patientInfo.HealthPlanPhoneNumber = corporateAccount != null ? corporateAccount.CheckoutPhoneNumber : null;
}
if (patientInfo.HealthPlanPhoneNumber != null)
{
string dialerUrl;
var callCenterRepProfile = _callCenterRepProfileRepository.Get(orgRoleUserId);
if (callCenterRepProfile != null && !string.IsNullOrEmpty(callCenterRepProfile.DialerUrl))
{
dialerUrl = callCenterRepProfile.DialerUrl.ToLower().Replace(CallCenterAgentUrlKeywords.CallerId.ToLower(), (patientInfo.HealthPlanPhoneNumber.AreaCode + patientInfo.HealthPlanPhoneNumber.Number))
.Replace(CallCenterAgentUrlKeywords.PatientId.ToLower(), patientInfo.CustomerId.ToString());
}
else
{
dialerUrl = "Glocom://*65*" + patientInfo.HealthPlanPhoneNumber.AreaCode + patientInfo.HealthPlanPhoneNumber.Number + "*1" + CallCenterAgentUrlKeywords.PatientContact.ToLower();
}
if (patientInfo.CallBackPhoneNumber != null)
{
patientInfo.CallBackPhoneNumberUrl = dialerUrl.Replace(CallCenterAgentUrlKeywords.PatientContact.ToLower(), (patientInfo.CallBackPhoneNumber.AreaCode + patientInfo.CallBackPhoneNumber.Number));
}
if (patientInfo.OfficePhoneNumber != null)
{
patientInfo.OfficePhoneNumberUrl = dialerUrl.Replace(CallCenterAgentUrlKeywords.PatientContact.ToLower(), (patientInfo.OfficePhoneNumber.AreaCode + patientInfo.OfficePhoneNumber.Number));
}
if (patientInfo.MobilePhoneNumber != null && !string.IsNullOrEmpty(patientInfo.MobilePhoneNumber.Number))
{
patientInfo.MobilePhoneNumberUrl = dialerUrl.Replace(CallCenterAgentUrlKeywords.PatientContact.ToLower(), (patientInfo.MobilePhoneNumber.AreaCode + patientInfo.MobilePhoneNumber.Number));
}
}
var preAssessmentCustomerCallQueueCallAttempt = _preAssessmentCustomerCallQueueCallAttemptRepository.GetByCallId(callId);
RegisteredEventViewModel registeredEventModel = null;
var isCancelled = false;
if (callQueue != null && callQueue.Category == HealthPlanCallQueueCategory.PreAssessmentCallQueue && call.EventId > 0)
{
var isEawvPurchased = _testResultService.IsTestPurchasedByCustomer(eventCustomer.Id, (long)TestType.eAWV);
Appointment appointment = null;
if (eventCustomer.AppointmentId.HasValue)
{
appointment = _appointmentRepository.GetById(eventCustomer.AppointmentId.Value);
}
else
{
isCancelled = true;
}
var theEvent = _eventService.GetById(eventCustomer.EventId);
var hostAddress = new AddressViewModel
{
StreetAddressLine1 = theEvent.StreetAddressLine1,
StreetAddressLine2 = theEvent.StreetAddressLine2,
City = theEvent.City,
State = theEvent.State,
ZipCode = theEvent.Zip
};
QuestionnaireType questionnaireType = QuestionnaireType.None;
if (corporateAccount != null && corporateAccount.IsHealthPlan && theEvent != null)
{
questionnaireType = _accountHraChatQuestionnaireHistoryServices.QuestionnaireTypeByAccountIdandEventDate(corporateAccount.Id, theEvent.EventDate);
}
registeredEventModel = new RegisteredEventViewModel
{
EventId = theEvent.EventId,
EventDate = theEvent.EventDate,
AppointmentTime = appointment != null ? appointment.StartTime : (DateTime?)null,
HostName = theEvent.OrganizationName,
HostAddress = hostAddress.ToString(),
EventNotes = "",
EventCustomerId = eventCustomer.Id,
TimeZone = theEvent.EventTimeZone,
IsCanceled = isCancelled,
HraQuestionerAppUrl = _settings.HraQuestionerAppUrl,
OrganizationNameForHraQuestioner = _settings.OrganizationNameForHraQuestioner,
CorporateAccountTag = corporateAccount.Tag,
MedicareVisitId = eventCustomer.AwvVisitId.HasValue ? eventCustomer.AwvVisitId.Value : 0,
Pods = theEvent.Pods.IsNullOrEmpty() ? "" : theEvent.PodNames(),
ShowHraQuestionnaire = questionnaireType == QuestionnaireType.HraQuestionnaire ? true : false,
IsEawvPurchased = isEawvPurchased,
ShowChatQuestionnaire = questionnaireType == QuestionnaireType.ChatQuestionnaire ? true : false,
ChatQuestionerAppUrl = _settings.ChatQuestionerAppUrl,
AllowNonMammoPatients = theEvent.AllowNonMammoPatients,
CaptureHaf = corporateAccount != null && corporateAccount.CaptureHaf,
};
preAssessmentCustomerCallQueueCallAttempt.IsNotesReadAndUnderstood = true;
}
if (corporateAccount != null)
{
var organization = _organizationRepository.GetOrganizationbyId(corporateAccount.Id);
patientInfo.HealthPlan = organization.Name;
}
var warmTransfer = false;
if (customer != null && corporateAccount != null && corporateAccount.WarmTransfer)
{
var customerWarmTransfer = _customerWarmTransferRepository.GetByCustomerIdAndYear(customer.CustomerId, DateTime.Today.Year);
warmTransfer = customerWarmTransfer != null && customerWarmTransfer.IsWarmTransfer.HasValue && customerWarmTransfer.IsWarmTransfer.Value;
}
var model = new PreAssessmentCustomerContactViewModel
{
PatientInfomation = patientInfo,
// CallHistory = callHistoryModel,
PreApprovedTests = preApprovedTests,
// ReadAndUnderstood = currentCall != null && currentCall.ReadAndUnderstood.HasValue && currentCall.ReadAndUnderstood.Value,
AdditionalFields = additionalFileds,
MemberIdLabel = memberIdLabel,
// IsCallEnded = currentCall != null && currentCall.Status == (long)CallStatus.CallSkipped && currentCall.EndTime.HasValue,
PreApprovedPackages = !preApprovedPackages.IsNullOrEmpty() ? preApprovedPackages.Select(x => x.Name).ToList() : null,
CallId = callId,
HealthPlanId = corporateAccount != null ? corporateAccount.Id : 0,
CallQueueCustomerAttempt = preAssessmentCustomerCallQueueCallAttempt ?? new PreAssessmentCustomerCallQueueCallAttempt {
IsNotesReadAndUnderstood = true
},
EventInformation = registeredEventModel,
WarmTransfer = warmTransfer,
// RequiredTests = requiredTests,
};
var isHealthPlanCallQueue = call != null;
var patientInfoEditModel = _preAssessmentCallQueuePatientInfomationFactory.GetCallQueueCustomerEditModel(model, isHealthPlanCallQueue);
model.PatientInfoEditModel = patientInfoEditModel;
model.PatientInfoEditViewModel = patientInfoEditModel;
return(model);
}
public bool EndHealthPlanActiveCall([FromBody] EndHealthPlanCallEditModel model)
{
var isCallQueueRequsted = false;
var removeFromCallQueue = false;
var callQueueCustomer = _callQueueCustomerRepository.GetById(model.CallQueueCustomerId);
if (model.IsSkipped && model.AttemptId > 0)
{
var attempt = _customerCallQueueCallAttemptRepository.GetById(model.AttemptId);
attempt.IsCallSkipped = true;
if (!string.IsNullOrEmpty(model.SkipCallNote))
{
attempt.SkipCallNote = model.SkipCallNote;
}
_customerCallQueueCallAttemptRepository.Save(attempt);
_callQueueCustomerLockRepository.RelaseCallQueueCustomerLock(attempt.CallQueueCustomerId);
var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
callQueueCustomer.Status = CallQueueStatus.Initial;
callQueueCustomer.DateModified = DateTime.Now;
callQueueCustomer.ModifiedByOrgRoleUserId = orgRoleUserId;
callQueueCustomer.CallStatus = (long)CallStatus.CallSkipped;
callQueueCustomer.ContactedDate = DateTime.Now;
_callQueueCustomerRepository.Save(callQueueCustomer);
var customerId = callQueueCustomer.CustomerId.HasValue ? callQueueCustomer.CustomerId.Value : 0;
var prospectCustomerId = callQueueCustomer.ProspectCustomerId.HasValue ? callQueueCustomer.ProspectCustomerId.Value : 0;
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(attempt.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, false,
callQueueCustomer.CallQueueId, callQueueCustomer.CallStatus, callQueueCustomer.ContactedDate);
}
else if (model.CallId != 0)
{
Call callCenterCalll = null;
if (model.CallId > 0)
{
callCenterCalll = _callCenterCallRepository.GetById(model.CallId);
//if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.IncorrectPhoneNumber)
if (callCenterCalll != null && callCenterCalll.Status == (long)CallStatus.TalkedtoOtherPerson)
{
removeFromCallQueue = true;
}
}
if (!string.IsNullOrEmpty(model.SelectedDisposition))
{
var tag = (ProspectCustomerTag)System.Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
if (tag == ProspectCustomerTag.CallBackLater)
{
isCallQueueRequsted = true;
}
else if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome ||
tag == ProspectCustomerTag.PatientConfirmed || tag == ProspectCustomerTag.CancelAppointment || tag == ProspectCustomerTag.ConfirmLanguageBarrier)
{
removeFromCallQueue = true;
}
if (tag == ProspectCustomerTag.LanguageBarrier && callQueueCustomer.CustomerId.HasValue && callQueueCustomer.CustomerId.Value > 0)
{
_customerService.UpdateIsLanguageBarrier(callQueueCustomer.CustomerId.Value, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
if (tag == ProspectCustomerTag.RescheduleAppointment && callQueueCustomer.EventCustomerId.HasValue)
{
var eventCustomer = _eventCustomerRepository.GetById(callQueueCustomer.EventCustomerId.Value);
if (eventCustomer.AppointmentId.HasValue)
{
var appointment = _appointmentRepository.GetById(eventCustomer.AppointmentId.Value);
var eventInfo = _eventService.GetById(eventCustomer.EventId);
callQueueCustomer.EventId = eventCustomer.EventId;
callQueueCustomer.AppointmentDate = appointment.StartTime;
callQueueCustomer.AppointmentDateTimeWithTimeZone = _smsHelper.ConvertToServerTime(appointment.StartTime, eventInfo.EventTimeZone, !DaylightSavingNotApplicableStates.Contains(eventInfo.State));
}
}
if (tag == ProspectCustomerTag.PatientConfirmed && callQueueCustomer.EventCustomerId.HasValue)
{
var eventCustomer = _eventCustomerRepository.GetById(callQueueCustomer.EventCustomerId.Value);
eventCustomer.IsAppointmentConfirmed = true;
eventCustomer.ConfirmedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_eventCustomerRepository.Save(eventCustomer);
}
}
var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_callQueueCustomerContactService.EndActiveCall(callQueueCustomer, model.CallId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue, model.CallOutcomeId, model.SkipCallNote);
var customerId = callQueueCustomer.CustomerId ?? 0;
var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0;
if (prospectCustomerId == 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
prospectCustomerId = prospectCustomer.Id;
}
}
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId);
}
//_callQueueCustomerRepository.UpdateOtherCustomerAttempt(model.CallQueueCustomerId, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, model.CallOutcomeId);
return(true);
}
public bool EndHealthPlanActiveCall(EndHealthPlanCallEditModel model)
{
var isCallQueueRequsted = false;
var removeFromCallQueue = false;
long customerId = 0;
var call = _callCenterCallRepository.GetById(model.CallId);
var eventCustomer = _eventCustomerRepository.Get(call.EventId, call.CalledCustomerId);
customerId = call.CalledCustomerId;
//update call status in CustomerCallQueueCallAttempt Table
if (model.IsSkipped && model.AttemptId > 0)
{
var attempt = _preAssessmentCustomerCallQueueCallAttemptRepository.GetByCallId(model.CallId);
attempt.IsCallSkipped = true;
if (!string.IsNullOrEmpty(model.SkipCallNote))
{
attempt.SkipCallNote = model.SkipCallNote;
}
_preAssessmentCustomerCallQueueCallAttemptRepository.Save(attempt);
}
else if (model.CallId != 0)
{
if (model.CallId > 0)
{
if (call != null && call.Status == (long)CallStatus.TalkedtoOtherPerson)
{
removeFromCallQueue = true;
}
}
if (!string.IsNullOrEmpty(model.SelectedDisposition))
{
var tag = (ProspectCustomerTag)System.Enum.Parse(typeof(ProspectCustomerTag), model.SelectedDisposition);
if (tag == ProspectCustomerTag.CallBackLater)
{
isCallQueueRequsted = true;
}
else if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome ||
tag == ProspectCustomerTag.PatientConfirmed || tag == ProspectCustomerTag.CancelAppointment || tag == ProspectCustomerTag.ConfirmLanguageBarrier)
{
removeFromCallQueue = true;
}
if (tag == ProspectCustomerTag.LanguageBarrier && customerId > 0)
{
_customerService.UpdateIsLanguageBarrier(customerId, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
if (tag == ProspectCustomerTag.IncorrectPhoneNumber && customerId > 0)
{
_customerService.UpdateIsIncorrectPhoneNumber(customerId, true, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
}
if (tag == ProspectCustomerTag.PatientConfirmed && call != null && eventCustomer.Id > 0)
{
eventCustomer.IsAppointmentConfirmed = true;
eventCustomer.ConfirmedBy = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_eventCustomerRepository.Save(eventCustomer);
}
}
var orgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_preAssessmentCallQueueService.EndActiveCall(customerId, model.CallId, isCallQueueRequsted, orgRoleUserId, removeFromCallQueue, model.CallOutcomeId, model.SkipCallNote);
}
return(true);
}