public void UpdateQueueTest()
{
TicketQueue temp = NewQueue();
InsertQueueIntoDatabase(temp);
//Make sure the insertion worked smoothly.
Assert.IsTrue(temp.Equals(SelectQueueById(temp.QueueId)), "The created queue and selected queue do not match. Insertion or selection might have failed");
//Change the values...
temp.Name = "Testing Queue2";
temp.Description = "New Description";
temp.IsActive = false;
temp.Creator = "blevinsn";
temp.CreationDate = DateTime.Now;
//Peform the update.
HelpdeskService.UpdateQueue(temp);
//Create a new instance of the module object and compare them...
TicketQueue temp2 = SelectQueueById(temp.QueueId);
//Make sure they match.
Assert.IsTrue(temp.Equals(temp2), "The updated queue did not match equality with the prepared module values in the method.");
}
public void SortOnMiddleRequestedOrder()
{
//Add a few status's to the database...
TicketStatusCollection tempCol = new TicketStatusCollection();
for (int x = 0; x < 10; x++)
{
TicketStatus tempStatus = NewStatus();
InsertStatusIntoDatabase(tempStatus);
tempCol.Add(tempStatus);
}
//Set up our test status.
TicketStatus temp = NewStatus();
temp.StatusOrder = 1;
HelpdeskService.CreateStatus(temp);
//Fetch all of the status'
TicketStatusCollection tempCol2 = HelpdeskService.GetAllStatus();
int MiddleStatusOrder = tempCol2.Count / 2;
temp.StatusOrder = MiddleStatusOrder;
HelpdeskService.EditStatus(temp);
Assert.IsTrue(MiddleStatusOrder == temp.StatusOrder);
}
public void UpdateTicketTest()
{
Ticket temp = NewTicket();
InsertTicketIntoDatabase(temp);
int TicketId = temp.TicketId;
//Make sure the insertion worked smoothly.
Assert.IsTrue(temp.Equals(SelectTicketById(TicketId)), "The created ticket and selected status do not match. Insertion or selection might have failed");
Ticket ChangedTicket = NewTicket();
//Change the values...
ChangedTicket.CreationDate = DateTime.Now;
ChangedTicket.Creator = "new creator";
ChangedTicket.DueDate = DateTime.Now;
ChangedTicket.Priority = TicketPriority.High;
temp = ChangedTicket;
temp.TicketId = TicketId;
//Peform the update.
HelpdeskService.UpdateTicket(temp);
//Create a new instance of the module object and compare them...
Ticket temp2 = SelectTicketById(TicketId);
//Make sure they match.
Assert.IsTrue(temp.Equals(temp2), "The updated status did not match equality with the prepared module values in the method.");
}
public void UpdateAssignmentTest()
{
Assignment temp = NewAssignment();
InsertAssignmentIntoDatabase(temp);
//Make sure the insertion worked smoothly.
Assert.IsTrue(temp.Equals(SelectAssignmentById(temp.AssignmentId)), "The created assignment and selected assignment do not match. Insertion or selection might have failed");
//Change the values...
temp.AssignedTo = "nblevins(assigned";
temp.AssignmentDate = TestDate;
temp.IsActive = false;
temp.TicketId = 1;
temp.Creator = "blevinsn";
//Peform the update.
HelpdeskService.EditAssignment(temp);
//Create a new instance of the module object and compare them...
Assignment temp2 = SelectAssignmentById(temp.AssignmentId);
//Make sure they match.
Assert.IsTrue(temp.Equals(temp2), "The updated queue did not match equality with the prepared module values in the method.");
}
public void EditCompanyTest()
{
Company temp = NewCompany();
InsertCompanyIntoDatabase(temp);
//Make sure the insertion worked smoothly.
Assert.IsTrue(temp.Equals(SelectCompanyById(temp.CompanyId)), "The created Category and selected Category do not match. Insertion or selection might have failed");
//Change the values...
temp.Address1 = "--- ---- ----";
temp.Address2 = "Addy 2 again!";
temp.City = "newer city";
temp.ContactNumber1 = "11";
temp.ContactNumber2 = "11";
temp.Name = "newer company name";
temp.ParentId = 0;
temp.State = "AK";
temp.Website = "www.google.com";
temp.Zip_Code = "55555";
//Peform the update.
HelpdeskService.UpdateCompany(temp);
//Create a new instance of the Category object and compare them...
Company temp2 = SelectCompanyById(temp.CompanyId);
//Make sure they match.
Assert.IsTrue(temp.Equals(temp2), "The updated Category did not match equality with the prepared Category values in the method.");
}
public void EditResponseTest()
{
TicketResponse temp = NewResponse();
InsertResponseIntoDatabase(temp);
//Make sure the insertion worked smoothly.
Assert.IsTrue(temp.Equals(SelectResponseById(temp.TicketResponseId)), "The created Category and selected Category do not match. Insertion or selection might have failed");
//Change the values...
temp.CreationDate = DateTime.Now;
temp.Creator = "me me me!";
temp.MinsSpent = 22032;
temp.Response = "new Response";
temp.TicketId = 33;
//Peform the update.
HelpdeskService.UpdateResponse(temp);
//Create a new instance of the Category object and compare them...
TicketResponse temp2 = SelectResponseById(temp.TicketResponseId);
//Make sure they match.
Assert.IsTrue(temp.Equals(temp2), "The updated Category did not match equality with the prepared Category values in the method.");
}
public void CreateResponseTest()
{
TicketResponse temp = NewResponse();
HelpdeskService.CreateResponse(temp);
Assert.IsTrue(SelectResponseById(temp.TicketResponseId) != null, "The internal selection query used to verify this test failed to return the a row.");
Assert.IsTrue(temp.TicketResponseId > 0, "The returned Id from the CreateQueue test did not return a value greater than 0.");
}
public void CreateRequestorTest()
{
Requestor temp = NewRequestor();
HelpdeskService.CreateRequestor(temp);
Trace.WriteLine(temp.RequestorId);
Assert.IsTrue(SelectRequestorById(temp.RequestorId) != null, "The internal selection query used to verify this test failed to return the a row.");
Assert.IsTrue(temp.RequestorId > 0, "The returned Id from the CreateQueue test did not return a value greater than 0.");
}
public void CreateCategoryTest()
{
TicketCategory temp = NewCategory();
HelpdeskService.CreateCategory(temp);
Trace.WriteLine(temp.TicketCategoryId);
Assert.IsTrue(SelectCategoryById(temp.TicketCategoryId) != null, "The internal selection query used to verify this test failed to return the a row.");
Assert.IsTrue(temp.TicketCategoryId > 0, "The returned Id from the CreateQueue test did not return a value greater than 0.");
}
public void CreateTicketTest_BasicData()
{
Ticket temp = NewTicket();
HelpdeskService.CreateTicket(temp);
Trace.WriteLine(temp.TicketId);
Assert.IsTrue(SelectTicketById(temp.TicketId) != null, "The internal selection query used to verify this test failed to return the a row.");
Assert.IsTrue(temp.TicketId > 0, "The returned Id from the CreateTicket test did not return a value greater than 0.");
}
public void DeleteTicketTest()
{
Ticket temp = NewTicket();
InsertTicketIntoDatabase(temp);
//Make sure the insert and select are working.
Assert.IsTrue(SelectTicketById(temp.TicketId) != null, "The select query failed to return any results.");
HelpdeskService.DeleteTicket(temp.TicketId);
Assert.IsTrue(SelectTicketById(temp.TicketId) == null, "The selection returned a row, meaning that the delete statmen failed.");
}
public void SortOnTooLargeRequestedOrder()
{
TicketStatusCollection tempCol = HelpdeskService.GetAllStatus();
int TooLargeStatusOrder = tempCol.Count + 15;
int ExpectedStatusOrder = tempCol.Count + 1;
TicketStatus temp = NewStatus();
temp.StatusOrder = TooLargeStatusOrder;
HelpdeskService.CreateStatus(temp);
Trace.WriteLine(temp.StatusOrder);
Assert.IsTrue(ExpectedStatusOrder == temp.StatusOrder);
}
public void GetAllRequestorTest()
{
RequestorCollection tempCol = new RequestorCollection();
//Create a new Category, insert it into the database, and then insert it into the Category Collection.
for (int x = 0; x < 10; x++)
{
Requestor temp = NewRequestor();
InsertRequestorIntoDatabase(temp);
tempCol.Add(temp);
}
//Get all Categorys...
RequestorCollection tempCol2 = HelpdeskService.GetAllRequestor();
foreach (Requestor temp in tempCol)
{
Assert.IsTrue(tempCol2.Contains(temp));
}
}
public void GetAllCategoryTest()
{
TicketCategoryCollection tempCategoryCol = new TicketCategoryCollection();
//Create a new Category, insert it into the database, and then insert it into the Category Collection.
for (int x = 0; x < 10; x++)
{
TicketCategory temp = NewCategory();
InsertCategoryIntoDatabase(temp);
tempCategoryCol.Add(temp);
}
//Get all Categorys...
TicketCategoryCollection tempCategoryCol2 = HelpdeskService.GetAllCategory();
foreach (TicketCategory temp in tempCategoryCol)
{
Assert.IsTrue(tempCategoryCol2.Contains(temp));
}
}
public void GetAllStatusTest()
{
TicketStatusCollection tempCol = new TicketStatusCollection();
//Create a new module, insert it into the database, and then insert it into the Module Collection.
for (int x = 0; x < 10; x++)
{
TicketStatus tempStatus = NewStatus();
InsertStatusIntoDatabase(tempStatus);
tempCol.Add(tempStatus);
}
//Get all Modules...
TicketStatusCollection tempCol2 = HelpdeskService.GetAllStatus();
foreach (TicketStatus temp in tempCol)
{
Assert.IsTrue(tempCol2.Contains(temp), "The inserted collection and the retrived collection did not match in number or type.");
}
}
public void GetAllChargeCodeTest()
{
TicketChargeCodeCollection tempChargeCodeCol = new TicketChargeCodeCollection();
//Create a new ChargeCode, insert it into the database, and then insert it into the ChargeCode Collection.
for (int x = 0; x < 10; x++)
{
TicketChargeCode tempCC = NewChargeCode();
InsertChargeCodeIntoDatabase(tempCC);
tempChargeCodeCol.Add(tempCC);
}
//Get all ChargeCodes...
TicketChargeCodeCollection tempChargeCodeCol2 = HelpdeskService.GetAllChargeCode();
foreach (TicketChargeCode temp in tempChargeCodeCol)
{
Assert.IsTrue(tempChargeCodeCol2.Contains(temp));
}
}
public void GetAllModulesTest()
{
TicketModuleCollection tempModuleCol = new TicketModuleCollection();
//Create a new module, insert it into the database, and then insert it into the Module Collection.
for (int x = 0; x < 10; x++)
{
TicketModule tempMod = NewModule();
InsertModuleIntoDatabase(tempMod);
tempModuleCol.Add(tempMod);
}
//Get all Modules...
TicketModuleCollection tempModuleCol2 = HelpdeskService.GetAllModules();
foreach (TicketModule temp in tempModuleCol)
{
Assert.IsTrue(tempModuleCol2.Contains(temp));
}
}
/// <summary>
/// Creates shiny new queues that are not referenced / altered by other methods.
/// </summary>
/// <returns></returns>
private Company NewCompany()
{
Company expected = new Company();
expected.Address1 = "addy1";
expected.Address2 = "addy2";
expected.City = "some city";
expected.ContactNumber1 = "444-444-4444";
expected.ContactNumber2 = "322-333-3333";
expected.Name = "New Company";
expected.ParentId = 0;
expected.State = "TN";
expected.Website = "www.sworps.com";
expected.Zip_Code = "33333-3333";
//Complex objects...
Requestor MainReq = new Requestor();
MainReq.ContactNumber = "555-555-5555";
MainReq.Email = "*****@*****.**";
MainReq.FirstName = "nathan 1";
MainReq.LastName = "bleivns 1";
HelpdeskService.CreateRequestor(MainReq);
expected.MainContact = MainReq;
Requestor SecReq = new Requestor();
SecReq.ContactNumber = "555-222-5555";
SecReq.Email = "*****@*****.**";
SecReq.FirstName = "nathan 2";
SecReq.LastName = "bleivns 2";
HelpdeskService.CreateRequestor(SecReq);
expected.SecondaryContact = SecReq;
return(expected);
}
public void GetAllEnabledQueuesTest()
{
TicketQueueCollection CreatedSet = new TicketQueueCollection();
//Select everything in teh database.
TicketQueueCollection PreSelectionSet = HelpdeskService.GetAllEnabledQueues();
//Add the new items into the database and keep of collection of them for deletion later...
for (int x = 0; x < 10; x++)
{
TicketQueue temp = NewQueue();
HelpdeskService.CreateQueue(temp);
CreatedSet.Add(temp);
}
//Get teh values of everything in teh datbase now that we have done some insertions.
TicketQueueCollection PostSelectionSet = HelpdeskService.GetAllEnabledQueues();
//Check their counts to make sure everything went into the database correctly.
Assert.IsTrue((PreSelectionSet.Count + 10) == PostSelectionSet.Count);
}
public void GetAssignmentsByUserTest()
{
AssignmentCollection tempAssignmentCol = new AssignmentCollection();
//Create a new assignment, insert it into the database, and then insert it into the Assignment Collection.
for (int x = 0; x < 10; x++)
{
Assignment temp = NewAssignment();
temp.AssignedTo = "testing";
InsertAssignmentIntoDatabase(temp);
tempAssignmentCol.Add(temp);
}
//Get all Assignments by that Ticket Id...
AssignmentCollection tempAssignmentCol2 = HelpdeskService.GetAssignmentsByUser("testing");
foreach (Assignment temp in tempAssignmentCol)
{
Assert.IsTrue(tempAssignmentCol2.Contains(temp), "The new assignment collection did not contain the same data as the original");
}
Assert.IsTrue(tempAssignmentCol2.Count >= tempAssignmentCol.Count);
}
public void GetResponseByTicketIdTest()
{
TicketResponseCollection tempRespCol = new TicketResponseCollection();
//Create a new module, insert it into the database, and then insert it into the Module Collection.
for (int x = 0; x < 10; x++)
{
TicketResponse tempResp = NewResponse();
tempResp.TicketId = 1;
InsertResponseIntoDatabase(tempResp);
tempRespCol.Add(tempResp);
}
//Get all Modules...
TicketResponseCollection tempRespCol2 = HelpdeskService.GetResponsesByTicketId(1);
foreach (TicketResponse temp in tempRespCol)
{
Assert.IsTrue(tempRespCol2.Contains(temp));
}
Assert.IsTrue(tempRespCol2.Count >= tempRespCol.Count);
}
public void GetAssignmentsByTicketIdTest()
{
AssignmentCollection tempAssignmentCol = new AssignmentCollection();
//Create a new assignment, insert it into the database, and then insert it into the Assignment Collection.
for (int x = 0; x < 10; x++)
{
Assignment temp = NewAssignment();
temp.TicketId = 0;
InsertAssignmentIntoDatabase(temp);
tempAssignmentCol.Add(temp);
}
//Get all Assignments by that Ticket Id...
AssignmentCollection tempAssignmentCol2 = HelpdeskService.GetAssignmentsByTicketId(0);
foreach (Assignment temp in tempAssignmentCol)
{
Assert.IsTrue(tempAssignmentCol2.Contains(temp));
}
Assert.IsTrue(tempAssignmentCol2.Count == tempAssignmentCol.Count);
}
public void EditRequestorTest()
{
Requestor temp = NewRequestor();
InsertRequestorIntoDatabase(temp);
//Make sure the insertion worked smoothly.
Assert.IsTrue(temp.Equals(SelectRequestorById(temp.RequestorId)), "The created queue and selected queue do not match. Insertion or selection might have failed");
//Change the values...
temp.FirstName = "Nathan 2";
temp.LastName = "Blevins 2";
temp.ContactNumber = "423-432-4524";
temp.Email = "*****@*****.**";
//Peform the update.
HelpdeskService.EditRequestor(temp);
//Create a new instance of the module object and compare them...
Requestor temp2 = SelectRequestorById(temp.RequestorId);
//Make sure they match.
Assert.IsTrue(temp.Equals(temp2), "The updated queue did not match equality with the prepared module values in the method.");
}
public void EditModuleTest()
{
TicketModule temp = NewModule();
InsertModuleIntoDatabase(temp);
//Make sure the insertion worked smoothly.
Assert.IsTrue(temp.Equals(SelectModuleById(temp.TicketModuleId)), "The created module and selected module do not match. Insertion or selection might have failed");
//Change the values...
temp.Name = "New Module name!";
temp.Description = "New Module Description";
temp.IsActive = false;
temp.TicketQueueId = 3;
//Peform the update.
HelpdeskService.EditModule(temp);
//Create a new instance of the module object and compare them...
TicketModule temp2 = SelectModuleById(temp.TicketModuleId);
//Make sure they match.
Assert.IsTrue(temp.Equals(temp2), "The updated module did not match equality with the prepared module values in the method.");
}
/// <summary>
/// Creates shiny new queues that are not referenced / altered by other methods.
/// </summary>
/// <returns></returns>
private Ticket NewTicket()
{
//Make the complex objects and retunr their ID.
TicketQueue que = new TicketQueue(0, "nblevins", "description", "QueueName", TestDate, true);
HelpdeskService.CreateQueue(que);
TicketCategory cat = new TicketCategory(0, "Category Name", "Category Description", true, que.QueueId);
HelpdeskService.CreateCategory(cat);
TicketModule mod = new TicketModule(0, que.QueueId, "Module Name", "Description", true);
HelpdeskService.CreateModule(mod);
Requestor req = new Requestor(0, "nbleivns", "Blevins", "444-444-4444", "*****@*****.**");
HelpdeskService.CreateRequestor(req);
TicketStatus stat = new TicketStatus(0, "Status Name", "Description", 1, true);
HelpdeskService.CreateStatus(stat);
//Set up the ticket...
Ticket temp = new Ticket();
temp.Category = cat;
temp.CreationDate = TestDate;
temp.Creator = "nblevins";
temp.Description = "This is my ticket decription.";
temp.DueDate = TestDate + new TimeSpan(2, 0, 0);
temp.Module = mod;
temp.Priority = TicketPriority.Medium;
temp.Requestor = req;
temp.Responses = new TicketResponseCollection();
temp.Status = stat;
temp.Assignment = new AssignmentCollection();
temp.Queue = que;
//Build the company...
Company comp = new Company();
comp.Address1 = "addy1";
comp.Address2 = "addy2";
comp.City = "some city";
comp.ContactNumber1 = "444-444-4444";
comp.ContactNumber2 = "322-333-3333";
comp.Name = "New Company";
comp.ParentId = 0;
comp.State = "TN";
comp.Website = "www.sworps.com";
comp.Zip_Code = "33333-3333";
Requestor MainReq = new Requestor();
MainReq.ContactNumber = "555-555-5555";
MainReq.Email = "*****@*****.**";
MainReq.FirstName = "nathan 1";
MainReq.LastName = "bleivns 1";
HelpdeskService.CreateRequestor(MainReq);
comp.MainContact = MainReq;
Requestor SecReq = new Requestor();
SecReq.ContactNumber = "555-222-5555";
SecReq.Email = "*****@*****.**";
SecReq.FirstName = "nathan 2";
SecReq.LastName = "bleivns 2";
HelpdeskService.CreateRequestor(SecReq);
comp.SecondaryContact = SecReq;
temp.Company = comp;
return(temp);
}
/// <summary>
/// Helper method to insert values into the database. If successful, it will set teh appropriate row id.
/// </summary>
/// <param name="Module"></param>
private void InsertAssignmentIntoDatabase(Assignment assignment)
{
HelpdeskService.CreateAssignment(assignment);
}
/// <summary>
/// Helper method to insert values into the database. If successful, it will set the appropriate row id.
/// </summary>
/// <param name="Module"></param>
private void InsertTicketIntoDatabase(Ticket ticket)
{
HelpdeskService.CreateTicket(ticket);
}
/// <summary>
/// Helper method to Select Ticket from database by id, returns null if record is not found.
/// </summary>
private Ticket SelectTicketById(int TicketId)
{
return(HelpdeskService.GetTicket(TicketId, true));
}
/// <summary>
/// Helper method to Select Response from database by id, returns null if record is not found.
/// </summary>
private TicketResponse SelectResponseById(int TicketResponseId)
{
return(HelpdeskService.GetResponse(TicketResponseId));
}
/// <summary>
/// Helper method to insert values into the database. If successful, it will set the appropriate row id.
/// </summary>
/// <param name="Category"></param>
private void InsertResponseIntoDatabase(TicketResponse response)
{
HelpdeskService.CreateResponse(response);
}
