public static TicketDetailResponse PostMessage(int ticketId, string message)
{
Helpdesk.Service service = new Helpdesk.Service(ApiUrl, ApiKey);
TicketDetailResponse result = service.PostMessage(ticketId, message);
return(result);
}
private static GenericResult HelpdeskPostMessage(int ticketId, string message, IClient currentUser)
{
var result = new GenericResult();
var svc = new Helpdesk.Service(ConfigurationManager.AppSettings["HelpdeskUrl"], ConfigurationManager.AppSettings["HelpdeskApiKey"]);
TicketDetailResponse response = svc.PostMessage(ticketId, message);
result.Success = !response.Error;
result.Message = response.Message;
result.Data = new { response.Detail, currentUser.DisplayName, currentUser.Email };
return(result);
}
public static CreateTicketResult CreateTicket(IClient currentUser, IResource res, IReservation rsv, int clientId, string reservationText, string subjectText, string messageText, string ticketType, Uri requestUri)
{
TicketPriorty pri = TicketPriortyFromString(ticketType);
string bodyText = GetMessageBody(res, rsv, clientId, reservationText, messageText, ticketType, requestUri);
Helpdesk.Service service = new Helpdesk.Service(ApiUrl, ApiKey);
IClient primary;
if (currentUser.PrimaryOrg)
{
primary = currentUser;
}
else
{
primary = ServiceProvider.Current.Data.Client.GetPrimary(currentUser.ClientID);
}
if (primary != null)
{
CreateTicketResult result = service.CreateTicket
(
resourceId: res.ResourceID,
name: currentUser.DisplayName,
email: primary.Email,
queue: res.HelpdeskEmail,
subject: subjectText,
message: bodyText,
priority: pri
);
int sent = SendHardwareIssueEmail(res, rsv, clientId, reservationText, subjectText, messageText, pri, requestUri);
result.HardwareTicketEmailsSent = sent;
return(result);
}
else
{
return(new CreateTicketResult(new Exception($"Cannot find primary ClientOrg for ClientID {currentUser.ClientID}")));
}
}
